36C25227Q0011_2 Updated RFQ.docx

36C25227Q0011

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C25227Q0011 09-15-2026

MICHELLE KLUG

414 844 4837 09-29-2026 10:00

CDT

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 South 84th Street Ste 101 Milwaukee WI 53214 X X 561612 $29 Million N/A X Department of Veterans Affairs Jesse Brown VA Medical Center 820 South Damen Ave Chicago IL 60612

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 South 84th Street Ste 101 Milwaukee WI 5321460064

Department of Veterans Affairs Financial Services Center PO Box 149971 Austin TX 78714-9971

See CONTINUATION Page Security Guard Services for JESSE BROWN VAMC and CBOCS at Auburn Gresham, Lakeside, Chicago Heights, Adam Benjamin Jr.

and Psychosocial Rehabilitation and Recovery Center (PRRC) CBOC's located in Illinois and Indiana.

Period of Performance: 2/01/2027 thru 1/31/2028 See SOW for all POP specifics ***Please see Section E for Instructions to Offerors and Section C for Limitations on Subcontracting**** Please review ALL highlighted areas in the revised

RFQ.

See CONTINUATION Page X X

ASHLEY JOHNSON

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)

OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

SAM UEI NO. ____________________________________________

CAGE CODE _____________________________________________

CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT

(IF DIFFERENT THAN ABOVE):

NAME: __________________________________________

EMAIL ADDRESS:_________________________________

MILWAUKEE WI 53214

2. FAR OVERHAUL (RFO): The Federal Acquisition Regulations (FAR) are undergoing the most thorough revision in their history, known as the Revolutionary FAR Overhaul (RFO). Accordingly, references to the updated regulations will be cited as RFO, rather than FAR, e.g., RFO 52.212-4 instead of FAR 52.212-4. The RFO may be found at RFO.

3. ACQUISITION OF COMMERCIAL ITEMS: This Request for Quote (RFQ) solicitation is issued under the authority of Revolutionary FAR Overhaul Part 12 - Acquisition of Commercial Products and Commercial Services. FAR Part RFO 14 and RFO 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract. (Note: The terms “offeror” and “quoter” are both used in this Solicitation. For the purposes of this Solicitation, these terms are interchangeable; there is no difference in meaning between the two.)

4. SET-ASIDE (If any): See box 10 of STANDARD FORM 1449.

5. SOLICITATION TIMELINE SUMMARY:

A. RFQ QUESTIONS:

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting Officer MICHELLE.KLUG2@VA.GOV no later than TUESDAY, SEPTEMBER 22ND AT NOON LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 2 business days to all parties.

B. SOLICITATION CLOSES/QUOTES DUE:

See box 8 of STANDARD FORM 1449 or most recent Amendment.

C. SUBMISSION OF QUOTE:

See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.

6. INVOICES: Use of the invoicing procedures set forth in this Contract are mandatory and supersede any other invoicing procedures otherwise used by the contractor. The contractor is responsible for the proper, timely submission of all invoices for work that has been completed under this Contract and accepted by the Government. Invoice payment, including the calculation of late fees when applicable, shall be conducted in accordance with current Department of Veterans Affairs policies and procedures at the time an invoice is submitted. Under no circumstances will a late payment be grounds for termination of this Contract.

a. Electronic Submission of Invoices: Invoices must be submitted after all work is completed for stand-alone Contracts or monthly in arrears for long-term Contracts, in accordance with: VAAR 852.232-72 Electronic Submission of Payment Requests. Invoices shall not be submitted for work not yet performed.

b. Payment in Arrears: Payment will be made in arrears upon receipt of a properly prepared invoice. Advance payment for work not yet performed is not authorized under this Contract.

c. Electronic Accounts: Before an invoice can be submitted or payment rendered, all contractors must establish a payment account with the Department of Veteran Affairs Financial Services Center (VAFSC) and register with the Tungsten Network for free electronic submission of invoices.

a. VAFSC Payment Account: A VAFSC payment account is established via the VAFSC Customer Engagement Portal at VAFSC Customer Engagement Portal. For assistance, VAFSC customer service is available at (877) 353-9791, option 2, or e-mail at vafsccshd@mail.va.gov.

b. Tungsten Network: Registration with the Tungsten Network may be accomplished at Tungsten Network Registration. Additional information and assistance may be found at Introduction - Simplified Invoicing with the Tungsten Network. Tungsten Network support is available at (877) 489-6135 or e-mail at VA.Registration@Tungsten-Network.com. Contractors shall submit an electronic invoice by the tenth (10th) of the following month services were performed or goods delivered via the Tungsten Network through the website at Tungsten Network Portal.

d. Invoice Contents: All invoices must reference the contractor’s name and address, customer name, Contract number, appropriate obligation/funding order number, description of services or supplies provided, quantity, unit price, and total invoice amount (any additional info). Invoices must also include any payment discount terms.

e. Electronic Payment: All payments by the Government to the contractor will be made in accordance with FAR 52.232-33 Payment by Electronic Funds Transfer-System for Award Management

7. NONPERSONAL SERVICES CONTRACT: This Contract is a nonpersonal services contract, as defined in FAR 37.101. VA personnel will not exercise any supervision or control over Contractor personnel performing work under this Contract. Such personnel shall be accountable solely to the Contractor, which in turn is responsible to the Government for execution of the services under this Contract.

8. CONTRACTING OFFICER AUTHORITY: The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority, and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

9. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.

a. Contractor is responsible to follow all on-site facility policies.

b. All VA property is considered Federal property, and all Federal laws are applicable.

c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

e. All contractor personnel are required to adhere to all VA rules and regulations.

f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility.

g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

10. SECURITY & PRIVACY CONTROL: Contractors shall coordinate all badging, background checks, and fingerprinting with the COR or otherwise designated facility point of contact. Reference VA Handbook 0710, VA Handbook 0735, VA Directive 0735.

The Authorization & Accreditation (A&A) requirements of VHA Handbook 6500.6 do not apply to this requirement; therefore, a Security Accreditation Package is not required. No A&A or MOU/ISA is required. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security If there are any questions related to privacy, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.

11. RECORDS MANAGEMENT OBLIGATIONS:

a. Applicability: This section applies to all Contractors whose employees create, work with, or otherwise handle Federal records, as defined in Section B, regardless of the medium in which the record exists.

b. Definitions: “Federal Record” as defined in 44 U.S.C. § 3301, includes all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the United States Government or because of the informational value of data in them.

The term Federal Record:

1. includes VA records;

2. does not include personal materials;

3. applies to records created, received, or maintained by Contractors pursuant to their VA contract; and

4. may include deliverables and documentation associated with deliverables.

c. Requirements:

i. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.

ii. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.

iii. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.

iv. The facility and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of the facility or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to the facility. The agency must report promptly to NARA in accordance with 36 CFR 1230.

v. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in this Contract. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to the facility’s control, or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in this Contract. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).

vi. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and the facility’s guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.

vii. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with the facility’s policy.

viii. The Contractor shall not create or maintain any records containing any non-public facility information that are not specifically tied to or authorized by the Contract.

ix. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.

x. The facility owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which the facility shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20.

xi. Training. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take VHA-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training. The facility, in coordination with the COR/POC, will provide any required training under this subparagraph.

d. Flow-down of requirements to Subcontractors:

i. The Contractor shall incorporate the substance of this section, its terms and requirements including this paragraph, in all subcontracts under this Contract and require written subcontractor acknowledgment of same.

ii. Violation by a subcontractor of any provision set forth in this clause will be attributed to the Contractor.

B.2 STATEMENT OF WORK

STATEMENT OF WORK (SOW)

Security Guard Services for (6) external locations of Jesse Brown VA Department of Veterans Affairs VA Medical Center Jesse Brown VAMC Location, Auburn Gresham, Lakeside, Chicago Heights, Psychosocial Rehabilitation and Recovery Center, and Adam Benjamin Jr.

1. SCOPE OF WORK: The purpose of this requirement is to provide professional and courteous uniformed and unarmed security guard services for the U.S. Department of Veterans Affairs (VA) Jesse Brown Main Campus Emergency Department ,Auburn Gresham VA Clinic, Lakeside VA Clinic, Chicago Heights VA Clinic, Psychosocial Rehabilitation and Recovery Center, and Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic. With the addition of a In House Supervisor position. The services provided shall be performed in such a manner as to ensure the safety and welfare of patients, visitors, and staff. The Contractor shall furnish all transportation, management, supervision, personnel, equipment, training and supplies necessary to provide unarmed, uniformed guard services in accordance with all the terms and conditions defined herein. This is a new procurement that has not been awarded before and does not have any past contract information.

2. COVERAGE REQUIREMENT: The awarded contract shall provide specific details as to the locations and hours being ordered for each period of performance. If additional services are needed, they shall be procured separately from this contract. Location specific duties may also be incorporated into the SOW with the addition of any new locations for guard coverage via modification to the contract. The hours listed below are based on current VA needs. All locations and personnel coverage must always be met, and it is the responsibility of the contractor to contact the Jesse Brown VA Police Service when a contracted employee shall be replaced due to contracted employee calling off and may be delayed arriving at their post. Each post must be covered when contracted employee is late, calls off and/or on vacation. Selected security assignments may be cancelled by the Jesse Brown VA under this contract. The VA shall give the contractor notice about the reduction in security guard services.

Coverage required based upon current needs is as follows: There is to be no paid lunch breaks covered.

Auburn Gresham VA Clinic 7731 South Halsted Street Chicago, IL 60620-2412

PLEASE SEE APPENDIX A FROM AMENDMENT 2

Lakeside VA Clinic 211 East Ontario Street, Suite 1200 Chicago, IL 60611-3276

PLEASE SEE APPENDIX A FROM AMENDMENT 2

Chicago Heights VA Clinic 211 Dixie Highway, Suite 4 Chicago Heights, IL 60411-1696

PLEASE SEE APPENDIX A FROM AMENDMENT 2

Harrison Psychosocial Rehabilitation and Recovery Center 2215 West Harrison Chicago, IL 60612 POP starts on 3-1-2027 for this location 11 month Base, POP starting 3-1-2027 thru 1-31-2028

PLEASE SEE APPENDIX A FROM AMENDMENT 2

Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic 9301 Madison Street Crown Point, IN 46307-7745 POP starts on 3-1-2027 for this location 11 month Base, POP starting 3-1-2027 thru 1-31-2028

820 S Damen Ave Chicago, Illinois 60612

PLEASE SEE APPENDIX A FROM AMENDMENT 2

In-House Supervisor for All sites

PLEASE SEE APPENDIX A FROM AMENDMENT 2

The Federal holidays observed by the VA are as follows:

Coverage for this contract shall be implemented in a phased approach :

3/1/2027 to 1/31/2028

Auburn Gresham VA Clinic Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Harrison Psychosocial Rehabilitation and Recovery Center Jesse Brown Veteran Affairs Medical Center

Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Psychosocial Rehabilitation and Recovery Center Jesse Brown Veteran Affairs Medical Center

Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Psychosocial Rehabilitation and Recovery Center Jesse Brown Veteran Affairs Medical Center

Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Psychosocial Rehabilitation and Recovery Center Jesse Brown Veteran Affairs Medical Center

Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Psychosocial Rehabilitation and Recovery Center Jesse Brown Veteran Affairs Medical Center

Auburn Gresham VA Clinic 7731 S Halstead St., Chicago, IL 60620 Lakeside VA Clinic 211 E Ontario St., Chicago, IL 60611 Chicago Heights VA Clinic 211 Dixie Hwy., Chicago Heights, IL 60411 Adam Benjamin Jr Outpatient Clinic 9301 Madison St., Crown Point, IN 46307 Psychological Rehabilitation and Recovery Center 2215 W Harrison, Chicago, IL 60612 Jesse Brown Veteran Affairs Medical Center 820 S Damen Ave, Chicago, IL 60612

3. PERSONNEL: Contractor employees providing services under this contract shall not have any criminal record. The Contractor shall have established hiring practices, complete their own background checks, to include interviews, reference checks and prior experience to ensure suitability of performance under this Contract. Contractor shall provide documentation to the Contracting Officer or Contracting Officer’s Representative (COR) of these completed background checks to include documentation that the applicant is qualified under the contract. Contractor personnel shall complete the Government background investigation Special Agreement Check (SAC). Contractor employees shall not commence work until the Contracting Officer Representative has received notification that the investigation is favorable, and the adjudication is completed. All contractors’ personnel shall initiate a SAC at the PIV office located at Jesse Brown VAMC 820 South Damen Ave, Chicago Illinois 60612. Contractors must be able to complete semi-annual training for all security guards to ensure procedures of each post are adequately addressed. For example, Standard Operating Procedures, Proper Screening of visitors, documenting daily logs and incident reports must be adhered to. Contractor shall ensure supervisors conduct inspections and audits with contract employees. All Contractor personnel who shall provide security guard services shall obtain ID/flash badges from the PIV office and shall always display/wear the Contractor’s ID/Flash badge on VA premises.

Guards must be capable of being bonded and the successful Contractor shall provide proof of bonding prior to the commencement of services.

The Contractor shall assign a Point of Contact (POC) for the purpose of ensuring compliance with all provisions of this contract. The Contractor POC shall be available to report on site if requested and have the ability to address performance issues.

Qualification Requirements of Contractor Personnel:

a. Supervisor:

The Contractor must provide a supervisor for weekly in-person inspections and problem corrections on site. In addition, the Supervisor shall be available for direct communication with Security Guard(s) on duty during their entire shift.

i. Supervisors must have a background with a minimum of three (3) years of successful experience in field supervision (civil community law enforcement, military service law enforcement or security, commercial or industrial guard service or security).

ii. Supervisor must have the ability to conduct training with the responsibilities for each security guard post and provide updates and retraining to the security guards to ensure their employees stay current with their responsibilities.

iii. Supervisor must have experience in de-escalation skills and strong communication skills.

iv. The Contractor must provide the name(s), telephone number(s), and addresses of the on-site or in-field supervisor, in writing, to the Contracting Officer prior to performance under this contract. The term "supervisor" means a person designated, in writing, by the Contractor, who has authority to act, for the Contractor, on a day-to-day basis at the worksite or vicinity.

v. Supervisors must monitor the hours of duty of personnel to ensure compliance with the requirements of this contract. Field Supervisors must periodically visit the VA Facility.

vi. The payments for leave, including sick leave or vacation time, are the responsibility of the Contractor.

vii. The Supervisor must meet all the Security Guard Qualifications.

viii. The Contractor must provide the level of supervision to ensure that the contracted employees are properly performing all duties as specified in accordance with the contract.

ix. The Supervisor must collect all logs/reports weekly from each post and provide a copy to the Police Service Representative/POC.

x. The Supervisor must ensure that all newly hired guards review in full the designated SOPs for their area of assignment before beginning their duties. The supervisor must ensure the SOPs are in an accessible location thereafter for reference.

xi. The Supervisor must meet with the designated COR either in person or virtually at a minimum of once per month to discuss any identified concerns and review work logs.

xii. The Supervisor must conduct scheduled and unscheduled post inspections.

xiii. The Supervisor must conduct off-tour inspections to verify performance outside of normal business hours.

xiv. The on-site or in-field supervisor must assure that Security Guard(s):

· Are in uniform and present in a neat appearance.

· Maintain a continued state of proper training.

· Possess the necessary licenses, etc.

· Maintain continued liaison with the COR or designated alternate.

· Documentation is accurate.

· Collecting all daily logs and security reports.

· Ensuring all contracted employees are properly trained.

· Complete proper investigations into disciplinary measures needed for contracted employees

· Ensure all posts are properly covered.

· Ensure all TMS Privacy and HIPAA training are completed and up to date as necessary

b. Security Guard

i. Must possess a high school diploma or equivalency. Must demonstrate the ability to read, understand and apply printed rules, detailed orders, instruction, and training materials. Must have the ability to construct and write clear, concise, accurate and detailed reports.

ii. Must be literate in English to the extent of reading and understanding printed regulation, detailed written orders, training instruction and material, and shall be able to compose reports which convey complete information in a clear and concise manner.

iii. Must have two (2) years’ experience demonstrating the ability to meet and deal with the public and the ability to maintain poise, self-control under stress, have de-escalation skills and strong communication skills.

iv. Must have the ability to meet and work with the public in a professional manner.

v. Have the ability and understanding working with behavioral health individuals.

vi. Health and Physical Fitness Requirements: All employees assigned by the Contractor to work under this contract shall:

a. Be capable of detaining person(s) while VA or Police are notified. Please disregard this statement. Security does not have any obligation to detain. security has zero obligation to detain.

b. Be capable of hearing ordinary conversation at 15ft with either ear without benefit of a hearing aid.

c. Be physically able to perform all general duties, functions, and activities as outlined in this SOW.

d. Have documented tuberculosis testing (TB) every two years. Shall have tested as TB-free prior to starting work under this contract.

e. Be in good general health without physical defects or abnormalities, which would interfere with the performance of these duties.

f. May be subject to urinalysis to screen for illegal drug use on a random basis. Yes, A 5 panel will be acceptable for this test.

g.

vii. Each employee shall be given a physical examination without cost to the Government or the employee, and medical certification attesting to the results of this examination shall be available to the VA upon request.

viii. All Contractor employees providing services specified under this contract shall undergo a psychological assessment without cost to the Government. Certification attesting to the results of this examination shall be available to the VA upon request. This psychological assessment shall be carried out in accordance with accepted professional standards by a physician or licensed practitioner authorized to conduct such examinations. Security guard duties include personal encounters with patients, visitors, and employees of the Government. Encounters are often with mentally ill, irrational or disturbed persons, who, although assaultive or destructive, shall be handled with understanding, full control of force, and unimpeded judgment. Any individual having any emotional or mental condition, which could cause the individual to be a hazard to others or self, (i.e., in stressful situations and/or during physical altercations), shall not be allowed to perform services under this contract.

4. Government Furnished Property and Services: FAR Clause 52.245-1 Government-Furnished Property (Short Form) contains the basic requirements for the operation, maintenance and protection of government property. Listed below are key Government properties relevant to this contract.

i. Standard Operation Procedures (SOP): Copies of the SOPs for the Auburn Gresham VA Clinic, Lakeside VA Clinic, Chicago Heights VA Clinic, Psychosocial Rehabilitation and Recovery Center, and Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic shall be available at the duty post and shall contain complete duty instructions for the post and for emergency and other procedures. The SOPs will remain in the designated operating area and shall not be removed from Government property or reproduced or copied in any manner unless authorized by the Contracting Officer. VA reserves the right to update the SOP as required by regulations, policies, procedures or Executive Orders issued by the President of the United States. Most changes should be minor in nature and have no impact on the terms and conditions of this contract. In the event of major changes, the Contracting Officer shall address the issues in writing to the Contractor. As far as possible, the Contractor’s staff shall implement any change immediately and address any conflicts or issues through the Contractor to the Contracting Officer.

ii. Communications: The use of telephones, cell phones, tablets for other than VA related businesses, which are inappropriate while on the post and may be grounds for removal of Contractor’s staff.

iii. Keys: Contractors shall be issued keys to the facility that they will be responsible for turning in at the end of the contract and a spare set will be in Police Services at Jesse Brown VAMC 820 South Damen Ave, Chicago Illinois 60612. The contractor shall be responsible for the physical cost of replacing lost keys as well as the potential expenditure on replacing locking mechanisms when required after loss of the contractor-maintained keys.

5. Contractor-Furnished Property and Supplies: The Contractor shall furnish and maintain in acceptable condition, at no cost to the Government, all items of uniform and equipment necessary to perform the services required herein, (and specified below), and additional items as needed, within reason.

i. Communication Equipment: The Contractor shall provide a method for immediate communication between the guard on duty and the Contractor’s Supervisor on duty. This can be by cell phone or radio but must be provided by equipment furnished by the Contractor. This communication system shall be efficient and effective for the fulfillment of the contract.

ii. Uniforms: Contractor personnel shall always wear professional uniforms while in the performance of his/her duties. The color of the Contractor’s guard force uniforms shall be a color in general use by large guards or police organizations. All employees performing under this contract shall wear the same color and style of uniform. Female members of the guard force shall wear appropriately styled uniforms. Uniforms include but are not limited to pants, shirts, sweaters, jackets, and winter gear.

iii. Appropriately lettered badges, indicating the jurisdiction from which guard authority is obtained, shall be worn as part of the uniform (providing such authority is grantable under state and local laws). Shoulder patches lettered to indicate the identity of the Contractor shall be worn on the shoulder of the uniform jacket and shirt. Identification nametags shall be worn over the right breast shirt pocket. No other identification of the Contractor or employee shall be worn or displayed on the uniform, with exception of the VA flash badge.

iv. Each guard on duty shall be equipped with supplementary equipment including, but not limited to, notebooks, pens, pencils, replacement flashlight batteries and bulbs, and traffic control safety apparel (reflective vests, gloves, traffic batons, etc.), as appropriate to operations. Guards shall not be permitted to provide themselves with any unauthorized supplemental or personal items that can be construed as weapons such as concealed or unconcealed firearms, knives, "come along’ s", or other nonstandard items.

v. Contractor shall provide all proper documentation for the security guards to complete daily log activities, Security reports of incidents and or witness statements, binders with all documents and proper procedure for timesheet for the employees.

6. General Guard Duties: Assignments for all locations will include the following:

Observation: Security guards shall observe all employees, veterans and visitors entering the facility/grounds. The contract employee should be aware if a person is suspected of carrying weapons, showing hostility, or being unauthorized (e.g., children unaccompanied by adults, or solicitors).

Assistance: Security guards may be requested to assist assigned government personnel with a patient that is incapacitated.

Customer Service: Security guards shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. Meet and work with the public in a manner that promotes a positive image of the VA. Maintain poise and self-control under stress. Although there will be cordial conversation with the visitors, such contacts shall be brief. Security guards shall not allow personal conversation or activity to interrupt patrol movement.

Emergencies: In the case of an emergency condition the guard shall respond in accordance with the SOP, VA provided training and the Contractor’s provided training. Remaining calm and professional is the minimal expectation. If the security guard in response to an emergency situation is required to leave the post in order to comply with VA or Law Enforcement directives, the time away from the duty post shall not be considered as a failure of the Contractor to provide services, however all other times the guard shall not leave his or her post except when properly relieved by another guard or notifying police service when a break is needed.

Daily Logs/reports: Security guards conduct and complete daily logs at each post and document security reports when an event was established and resulted in moderate to serious events. All daily logs and reports shall be turned over to the guard supervisor.

Inspections: Security guards shall perform package inspection when required. Perform specific inspection for each post and conduct daily inspection of assigned posts. Maintain written reports for Police Service.

Building/Grounds Surveillance: Security guards shall conduct foot/stationary patrols in accordance with VA training guidelines, direction and supervisors’ training/procedures. Maintain an operations journal, documenting all security related activity daily.

Security and fire systems: Security guards shall monitor, investigate and report (to appropriate personnel) any activation of the audible duress alarm system and motion alarms. Make necessary notifications to appropriate Fire Department, Law Enforcement agency and Clinic Manager, should an alarm be received or fail. Security guards shall monito Closed Circuit Television (CCTV) and provide Physical Access Service for Personal Identification Cards when required by location. Security guards shall man dispatch consoles when required by location to include the answering of calls and dispatch of self or other guards to panic, duress, and/or motion intrusion alarms.

Building rules and regulations: Security guards shall observe building occupants and visitors for compliance with all posted rules and regulations.

Lost and found: Security guards shall direct visitors/employees to the clinic staff for lost and found items, they are not to receive or hold for any lost or found items.

Law and order: Security guards shall maintain law and order within the areas of assignment.

Unauthorized access: Security guards shall discover and detain (per Contractor policy in conjunction with VA policy) persons attempting to gain unauthorized access to the property.

Hazardous conditions: Security guards shall report daily, in accordance with the Standard Operating Procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, or failed security equipment.

Additional duties: Security guards shall turn off unnecessary lights in common areas, secure doors and ensure sensitive items are secured at the end of their tour.

Reports and records: Security guards shall maintain VA or Contractor forms necessary to record daily activities and proper documentation for reports required by the VA Police. Document daily or special events as trained. Perform routine clerical duties associated with this position.

Civil disturbances: Security guards shall perform other functions as necessary in the event or occurrence of civil disturbances or other criminal acts adversely affecting the security and safety of the Government, its employees, property and the public lawfully on buildings or on the grounds of the Government.

Injury or illness: Security guards shall obtain professional assistance in accordance with procedures in the SOP in the event of injury or illness to Government employees or others while in the building or on the grounds.

7. Location Specific Duties

A. Auburn Gresham VA Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:00 am, turning off alarm(s) and conducting a walkthrough prior to 7:30 am opening.

2. Security shall monitor the facilities CCTV system and perform active patrols of the parking area throughout their shift at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 4:30 pm.

B. Lakeside VA Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:30 am, turning off alarm(s) and conducting a walkthrough prior to 8:00 am opening.

2. Security shall perform active patrols of the facility at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 5:00 pm.

C. Chicago Heights VA Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:30 am, turning off alarm(s) and conducting a walkthrough prior to 8:00 am opening.

2. Security shall perform active patrols of the facility at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 5:00 pm.

D. Psychosocial Rehabilitation and Recovery Center

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:30 am, turning off alarm(s) and conducting a walkthrough prior to 8:00 am opening.

2. Security shall perform active patrols of the facility at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 5:00 pm.

E. Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:00 am, turning off alarm(s) and conducting a walkthrough prior to 7:30 am opening.

2. Security shall have one guard posted at the Dispatch console monitoring CCTV, assisting with PIV access, answering phones, and monitoring alarms always. This guard shall not leave the Dispatch post except in extreme circumstances that require direct support to their partner during an incident. Security shall have one guard actively patrolling the facility and parking areas. These guards should rotate as appropriate to avoid complacency. Patrols should occur at a minimum of twice per hour.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 6:00 pm.

F. Jesse Brown VAMC Emergency Department

1. Security shall have one (1) guard posted at the Emergency Room Weapon Detection System 24/7.

2. Security shall perform screening procedures at the detection system, monitoring for indication of contraband.

3. Security shall report all indications of contraband to the Officer posted at the Weapons Detection System for further investigation.

4. Security will be trained in the operation and detection of contraband by VA Police on site within one (1) business day of starting and before being allowed to operate the system. All new or replacement/coverage security guards, including the supervisor, must also receive this training immediately upon hiring.

5. All security manning the Weapon Detection System must be equipped with and wear a ballistic vest of the companies choosing.

8. Identification, Parking, Smoking, and VA Regulations: Contractor's employees shall always wear visible identification while on the premises of the VA. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from VA Police Service. The VA shall not invalidate or make reimbursement for parking violations of the Contractor under any conditions. Smoking is prohibited at the VA Medical Center property. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, or local district, state, or municipal court.

9. Contracting Officer’s Representative (COR): The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer. The Government will appoint a COR.