36C25226Q0392_2.docx
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- J063--New Base+4 Dormakaba Lock Preventative Maintenance and Repair for the Milwaukee VAMC
- Solicitation number
- 36C25226Q0392
About this file
This is a Request for Quote (RFQ) for DormaKaba lock preventative maintenance and repair services at the Clement J. Zablocki Veterans Affairs Medical Center in Milwaukee, Wisconsin. The solicitation is issued under FAR Parts 12 and 13 (commercial items and simplified acquisition procedures) and is 100% set-aside for Service-Disabled Veteran-Owned Small Businesses (SDVOSB). The quote due date is May 12, 2026, at 10:00 AM CDT, with a contract period beginning August 1, 2026, through July 31, 2027, plus four optional one-year extension periods through 2031. Questions must be submitted by May 5, 2026, at 10:00 AM local time.
The contractor must provide remote technical helpdesk support during normal business hours (Monday-Friday, 7:00 AM to 3:30 PM CST) and perform quarterly on-site maintenance visits (8 hours each) on 118 RT+ locks and RAC 5XT remote access controllers across two buildings. Required services include system updates, audit log generation, diagnostic checks, battery verification and replacement, lock inspection and servicing, hardware cleaning and calibration, software version checks and upgrades, keycard reprogramming, security protocol verification, configuration backups, and network security checks. The contractor must maintain an emergency response plan with on-site or remote support within 4 hours of incident report. The statement of work specifies that contractors must be certified by Dormakaba, provide a one-year warranty on all parts and labor, and subcontract only to certified Dormakaba installers. Pricing must be firm-fixed for all line items covering the base year and four option years, with separate quotes required for optional repair, replacement, and addition services. The Department of Veterans Affairs Great Lakes Acquisition Center, located in Milwaukee, Wisconsin, is issuing the solicitation, and the contracting officer is Michelle Klug. Contractors must comply with Service Contract Labor Standards wage determination for Milwaukee County and meet all VA facility security and compliance requirements, including background investigations, badging, and records management protocols.
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36C25226Q0392
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a. PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
UEI:
EFT:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION
(REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
695-26-3-6093-0048 36C25226Q0392 04-29-2026 Klug,Michelle 224-610-3248 05-12-2026 10:00
CDT
36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064 X X 561622 $25 Million N/A X
MILWAUKEE VAMC
5000 W. NATIONAL AVE
MILWAUKEE WI 53295
36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064
Department of Veterans Affairs Financial Services Center PO Box 149971 Austin TX X See CONTINUATION Page The Contractor shall provide all travel, labor, supervision, materials, tools, and equipment necessary to provide maintenance, repair services and technical support for the Dormakaba lock system located at the VA Medical Center 5000 W National Avenue, Milwaukee, WI 53295.
This requirement is 100% set-aside for SDVOSB. All vendors must be registered in SBA Veteran Small Business Certification ( VetCert ) and must meet small business size standards for NAICS 561621 See CONTINUATION Page 695-3660162-6093-854100-2543 010050190 X X
MICHELLE KLUG
CONTRACTING OFFICER
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)
OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.
ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO | DATE | |
| ______________________________ | __________________________ | |
| ______________________________ | __________________________ | |
| ______________________________ | __________________________ |
1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
| CONTRACTOR NAME: | _____________________________________ | |||
| ADDRESS: | _____________________________________ | |||
| CITY-STATE-ZIP: | _____________________________________ | |||
| POINT OF CONTACT/TITLE: | _____________________________________ | |||
| PHONE NUMBER: | _____________________________________ | |||
| E-MAIL ADDRESS: | _____________________________________ | |||
| SAM UEI NO.: | _____________________________________ | |||
| CAGE CODE: | _____________________________________ |
b. GOVERNMENT:
CONTRACTING OFFICE CODE: 36C252
| DEPARTMENT OF VETERANS AFFAIRS |
| GREAT LAKES ACQUISITION CENTER |
| 115 S. 84TH ST., STE 100 |
MILWAUKEE WI 53214
2. ACQUISITION OF COMMERCIAL ITEMS:
This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 12 Acquisition of Commercial Items and FAR Part 13 Simplified Acquisition Procedures. FAR Part 15 will not be used. The procedures in Part 12 used in conjunction with Part 13 allow the Government to procure services resembling those in the commercial marketplace and streamline the procurement process. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract. (Note: The terms “offeror” and “quoter” are both used in this Solicitation. For the purposes of this Solicitation, these terms are interchangeable; there is no difference in meaning between the two.)
3. SET-ASIDE (If any): See box 10 of STANDARD FORM 1449
4. SOLICITATION TIMELINE SUMMARY:
A. RFQ QUESTIONS:
In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting Officer MICHELLE.KLUG2@va.gov no later than Tuesday, MAY 5TH, 2026, AT 10:00AM LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 2 business days to all parties.
B. SOLICITATION CLOSES/QUOTES DUE:
See box 8 of STANDARD FORM 1449 or most recent Amendment.
C. SUBMISSION OF QUOTE:
See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.
5. CONTRACTING OFFICER AUTHORITY:
The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.
6. INVOICES:
a. All payments by the Government to the contractor will be made in accordance with: FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)
b. Invoices shall be submitted in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)
c. Payments shall be made in arrears upon receipt of a properly prepared invoice
d. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.
e. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-489-6135 for Enrollment.
f. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.
g. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.
h. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ to begin submitting electronic invoices, free of charge.
i. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.
j. For assistance setting up e-Invoice, the below information is provided:
* Tungsten Network e-Invoice Setup Information: 1-877-489-6135
* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com
* FSC e-Invoice Contact Information: 1-877-353-9791
* FSC e-invoice email: vafsccshd@va.gov
7. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.
a. Contractor is responsible to follow all on site facility policies
b. All VA property is considered Federal property and all Federal laws are applicable.
c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.
d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.
e. All contractor personnel are required to adhere to all VA rules and regulations.
f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility
g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.
h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.
8. SECURITY & PRIVACY CONTROL:
Contractor shall be responsible for the background check and badge type in accordance with VHA Directive 0735 and shall coordinate such determination and adjudication with the designated Contracting Officer Representative or Facility Point of Contact.
PIV Card:
Applies to unsupervised, full-time, logical and/or physical access for more than 6 months OR more than 180 aggregate days in a one-year period.
Defined in VA Directive 0735 as: “Personal Identity Verification (PIV) Credential: An identification card that complies with FIPS 201 and related guidance that contains a photograph and stored identity information so that the claimed identity of the cardholder can be verified by another person or an automated process. PIV credentials are issued to persons requiring routine access to VA facilities or information systems.”
All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC) & National Agency Check with Inquiries (NACI). This requirement is applicable to all subcontractor personnel requiring the same access.
Routine Access and Personal Identity Verification of Contractor Personnel:
The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.
The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:
(1) When no longer needed for contract performance.
(2) Upon completion of the Contractor employee’s employment.
(3) Upon contract completion or termination.
The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.
It shall be the responsibility of the prime Contractor to return such identification to the VA.
9. RECORDS MANAGEMENT:
A. APPLICABILITY
This clause applies to all Contractors whose employees create, work with, or otherwise handle Federal records, as defined in Section B, regardless of the medium in which the record exists.
B. DEFINITIONS
“Federal Record” as defined in 44 U.S.C. § 3301, includes all recorded information, regardless of form or characteristics, made or received by a Federal agency under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the United States Government or because of the informational value of data in them.
The term Federal record:
1. includes [Agency] records.
2. does not include personal materials.
3. applies to records created, received, or maintained by Contractors pursuant to their [Agency] contract.
4. may include deliverables and documentation associated with deliverables.
C. REQUIREMENTS
The following standard Items relate to records generated in executing this contract and should be included in a typical contract where records could possibly be created, maintained or dispositioned:
1. Contractor shall comply with all applicable records management laws and regulations, as well as National Archives and Records Administration (NARA) records policies, including but not limited to the Federal Records Act (44 U.S.C. chs. 21, 29, 31, 33), NARA regulations at 36 CFR Chapter XII Subchapter B, and those policies associated with the safeguarding of records covered by the Privacy Act of 1974 (5 U.S.C. 552a). These policies include the preservation of all records, regardless of form or characteristics, mode of transmission, or state of completion.
2. In accordance with 36 CFR 1222.32, all data created for Government use and delivered to, or falling under the legal control of, the Government are Federal records subject to the provisions of 44 U.S.C. chapters 21, 29, 31, and 33, the Freedom of Information Act (FOIA) (5 U.S.C. 552), as amended, and the Privacy Act of 1974 (5 U.S.C. 552a), as amended and must be managed and scheduled for disposition only as permitted by statute or regulation.
3. In accordance with 36 CFR 1222.32, Contractor shall maintain all records created for Government use or created in the course of performing the contract and/or delivered to, or under the legal control of the Government and must be managed in accordance with Federal law. Electronic records and associated metadata must be accompanied by sufficient technical documentation to permit understanding and use of the records and data.
4. [FACILITY] and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Records may not be removed from the legal custody of [FACILITY] or destroyed except for in accordance with the provisions of the agency records schedules and with the written concurrence of the Head of the Contracting Activity. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701.
In the event of any unlawful or accidental removal, defacing, alteration, or destruction of records, Contractor must report to [FACILITY]. The agency must report promptly to NARA in accordance with 36 CFR 1230.
5. The Contractor shall immediately notify the appropriate Contracting Officer upon discovery of any inadvertent or unauthorized disclosures of information, data, documentary materials, records or equipment. Disclosure of non-public information is limited to authorized personnel with a need-to-know as described in the [contract vehicle]. The Contractor shall ensure that the appropriate personnel, administrative, technical, and physical safeguards are established to ensure the security and confidentiality of this information, data, documentary material, records and/or equipment is properly protected. The Contractor shall not remove material from Government facilities or systems, or facilities or systems operated or maintained on the Government’s behalf, without the express written permission of the Head of the Contracting Activity. When information, data, documentary material, records and/or equipment is no longer required, it shall be returned to [FACILITY] control or the Contractor must hold it until otherwise directed. Items returned to the Government shall be hand carried, mailed, emailed, or securely electronically transmitted to the Contracting Officer or address prescribed in the [contract vehicle]. Destruction of records is EXPRESSLY PROHIBITED unless in accordance with Paragraph (4).
6. The Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, contracts. The Contractor (and any sub-contractor) is required to abide by Government and [FACILITY] guidance for protecting sensitive, proprietary information, classified, and controlled unclassified information.
7. The Contractor shall only use Government IT equipment for purposes specifically tied to or authorized by the contract and in accordance with [FACILITY] policy.
8. The Contractor shall not create or maintain any records containing any non-public [FACILITY] information that are not specifically tied to or authorized by the contract.
9. The Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected from public disclosure by an exemption to the Freedom of Information Act.
10. The [FACILITY] owns the rights to all data and records produced as part of this contract. All deliverables under the contract are the property of the U.S. Government for which [FACILITY] shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest. Any Contractor rights in the data or deliverables must be identified as required by FAR 52.227-11 through FAR 52.227-20.
11. Training. All Contractor employees assigned to this contract who create, work with, or otherwise handle records are required to take VHA-provided records management training. The Contractor is responsible for confirming training has been completed according to agency policies, including initial training and any annual or refresher training.
[Note: To the extent an agency requires contractors to complete records management training, the agency must provide the training to the contractor.]
D. FLOWDOWN OF REQUIREMENTS TO SUBCONTRACTORS
1. The Contractor shall incorporate the substance of this clause, its terms and requirements including this paragraph, in all subcontracts under this [contract vehicle], and require written subcontractor acknowledgment of same.
2. Violation by a subcontractor of any provision set forth in this clause will be attributed to the Contractor.
B.2 STATEMENT OF WORK
KABA DORMA LOCK MAINTENANCE STATEMENT OF WORK
The Contractor shall provide all travel, labor, supervision, materials, tools, and equipment necessary to provide maintenance, repair services and technical support for the Dormakaba lock system located at the VA Medical Center (VAMC), 5000 W National Avenue, Milwaukee, WI 53295 in accordance with the Statement of Work (SOW).
1. DESCRIPTION OF SERVICES
A. The Contractor shall provide all travel, labor, supervision, materials, tools, and equipment necessary to provide maintenance, repair services and technical support for the Dormakaba lock system located at the Clement J. Zablocki Medical Center, 5000 W National Avenue, Milwaukee, WI 53295, as defined in the SOW.
2. SERVICES REQUIRED
A. The contractor shall provide access to the technical help desk, during normal business hours, and unlimited technical assistance.
B. Contractor shall perform on-site quarterly maintenance on the entire system (118 RT+ locks) located within 2 buildings on the Medical Center campus. Each quarterly visit shall consist of 8 hours of service and include:
1. Provide in-person training for designated personnel.
2. Update date and time, generate audit, diagnostic on locks
3. Assist in programming staff keycards, reprogramming prior to expiration
4. Verification and replacement of batteries as needed
5. Verification and programming of remote access controllers (RAC 5XT’s)
6. Lock installation, replacement, and service.
7. Contractor to use Attachment A - Preventative Maintenance Checklist with recommendations while performing preventative maintenance work. (see below)
Preventative Maintenance Checklist
| Item No. |
| Maintenance Task |
| Description |
| Frequency |
| Completed (Yes/No) |
| Comments |
| 1 |
| System Date & Time Update |
| Ensure system date and time are correct |
| Quarterly |
| 2 |
| Generate Audit Logs |
| Review and generate audit logs for activity |
| Quarterly |
| 3 |
| Diagnostic Checks |
| Run diagnostics on all locks and components |
| Quarterly |
| 4 |
| Battery Verification & Replacement |
| Check batteries in locks and controllers; replace as needed |
| Quarterly |
| 5 |
| Lock Inspection & Servicing |
| Inspect locks for wear/damage; lubricate |
| Quarterly |
| 6 |
| Hardware Cleaning & Calibration |
| Clean lock hardware; calibrate controllers and access points |
| Quarterly |
| 7 |
| Software Version Check & Upgrade |
| Verify community software is up to date; upgrade if necessary |
| Quarterly |
| 8 |
| Reprogramming of Keycards & Access Points |
| Reprogram staff keycards; verify access points |
| Quarterly |
| 9 |
| Remote Access Controller (RAC 5XT) Check |
| Verify and reprogram RAC devices as needed |
| Quarterly |
| 10 |
| Security Protocol Verification |
| Confirm all security settings and protocols are correctly implemented |
| Quarterly |
| 11 |
| Backup Configuration Data |
| Backup system configurations and logs |
| Quarterly |
| 12 |
| Network & Data Security Check |
| Ensure data synchronization and security measures |
| Quarterly |
| 13 |
| Hardware & Software Documentation Update |
| Update maintenance records and documentation |
| Quarterly |
8. Technician shall be onsite one (1) 8-hour day each quarter for on-site service visits.
9. Service visit dates shall be scheduled on the dates that are mutually agreeable for the contractor and the COR and shall be at a minimum four (4) weeks in advance of the date of scheduling.
10. VA Staff member shall accompany contractor staff during on-site visit.
11. VA shall supply batteries for battery replacement.
12. Contractor shall subcontract to certified installer/service providers.
13. Contractor shall provide access to Dormakaba Support Website on-line training library
14. Contractor shall provide Software version upgrade as needed to maintain community software
15. Contractor shall ensure that all community software is kept up-to-date with the latest versions and security patches. This includes:
a. .
b. Routine maintenance of the locks, ensuring that all components are functioning optimally. This includes cleaning, calibration, and updating access points (RAC 5XT's) quarterly.
c. Programming of access-points and keycards to ensure proper implementation of security protocols. Reprogramming should be performed proactively before expiration dates.
d. Ensuring community software laptops are able to operate off-network. This includes configuring them in such a manner that allows them to function independently and synchronizes data securely when reconnected to the network.
16. The contractor shall have an emergency response plan that ensures on-site or remote support within 4 hours of incident report.
17. Contract does not include high voltage wiring, line voltage is 120
18. Contractor shall provide maintenance of all RAC 5XT’s (Remote Access Control) readers, control boxes, and related hardware to include freight
3. GENERAL INFORMATION
A. Contractor Responsibilities
1. During the term of this contract, the Contractor shall provide remote support at the Customers request and shall provide prompt software support services to the Customer by telephone. The Contractor shall provide telephone support to Customers between the hours of 7:00 am and 3:30 pm Central Standard Time Monday through Friday, excluding holidays recognized by the VA.
2. The prime contractor or any sub-contractors performing this contract shall be able to show an active certification from Dormakaba locks to perform service on equipment. There are 118 locks located within 2 buildings on the Medical Center campus. Specific location of locks shall be given upon contract award.
B. Additional Charges
1. There shall be no additional charge for time spent at the site (during or after the normal hours of coverage) awaiting the arrival of additional FSE and/or delivery of parts.
C. Reported Required Services Beyond the Contract Scope
1. The Contractor shall immediately, but no later than twenty-four (24) consecutive hours after discovery, notify the CO and POC (in writing) of the existence or the development of any defects in, or repairs required, to the scheduled equipment, which the Contractor considers he/she is not responsible for under the terms of the contract. The Contractor shall furnish the CO and POC with a written estimate of the cost to make any necessary repairs.
4. REPORTS
A. A written Employee/Vendor Service Report (ESR) shall be provided to the COR upon completion of each visit. The report shall include a detailed description of the process used including a complete list of acceptable cleaning agents. The report shall also include, but not limited to, manufacturer of products used, UL classification, and a copy of any Safety Data Sheets previously submitted as required by the specifications and OSHA. In addition, each ESR shall, at a minimum, document the information listed below legibly and in complete detail. A written report is required upon completion of all work performed under this agreement. Failure to provide written reports could result in delay in payments. Reports shall be submitted in original copy. No carbon copies shall be accepted. Report can be in format decided on by contractor but shall include all elements listed below.
1. Name of Contractor
2. Name of Field Service Engineer/Technician who performed services
3. Contractor service ESR number/log number
4. Date, time (starting and ending), equipment downtime, and hours on-site for service call
5. VA Purchase Order number and Contract Number.
6. Provide the current / installed Electronic Control Unit (ECU) Model Number and Version Number ID number, The Lock Manufacturer’s Name, the building number (Building 50, or Building 123) the floor, the building, the door, the Dormakaba Serial Number.
7. Itemized description of services performed including location of access panels and documenting of discrepancies, system impairments, and recommendations
8. Signature of the Field Service Engineer (FSE) performing the services and the VA employee who witnessed the services described.
5. HOURS OF OPERATION
A. Normal hours of coverage are Monday through Friday from 7:00 AM to 3:30 PM, including federal holidays as listed below. Service/repairs may be performed outside of normal working hours.
B. Federal Holidays observed by the VAMC that are considered normal hours of coverage for this contract:
| New Year’s Day |
| Martin Luther King, Jr. |
| Memorial Day |
| Washington’s Birthday |
| Independence Day |
| Juneteenth Day |
| Columbus Day |
| Labor Day |
| Thanksgiving Day |
| Veterans Day |
Christmas Day
C. When one of the above designated Federal Holidays falls on a Sunday, the following Monday shall be observed as a Federal Holiday. When a Federal Holiday falls on a Saturday, the preceding Friday shall be observed as a Federal Holiday by United States Government agencies. If different times shall be needed, this shall be discussed and mutually agreed upon with the Zablocki VAMC Point of Contact (POC) and shall still be considered “normal business hours.” No work by the Contractor on Federal Holidays and no work on the weekend when the Federal Holiday is on the respective Monday or Friday shall be done.
6. CONFORMANCE STANDARDS
A. All services shall be performed, and software shall function in accordance with all VA Safety and Security standards, manufacturer’s standards, NFPA-99, OSHA, NEC, and other applicable state, local, national, and industry standards.
B. Contractor shall be approved /certified to work on the Dorma Kaba lock system.
7. PROTECTION OF GOVERNMENT PROPERTY
A. During work execution, the Contractor shall take special care to protect Government property including furniture, walls, baseboards, and other surfaces. Accidental splashes shall be removed immediately. Damage resulting from the Contractor operations shall be repaired by the Contractor, including painting, refinishing, or replacement, if necessary, at no additional cost to the Government. The Contractor shall be responsible to meet OSHA/Safety requirements in the performance of the work. This shall include, but not limited to, taking all the necessary precautions to protect the patients, visitors, and/or staff at each location. The Contractor shall be held responsible for any injuries and /or damage, which may be caused as a result of the Contractors failure to adhere to these requirements.
8. DAMAGE
A. Extreme caution shall be exercised to prevent damage to the building and its contents. Any damage shall be reported to the Contracting Officer’s Representative (COR) immediately for appropriate action. Any damage caused by the contractor shall be repaired and/or replaced to the satisfaction of the VA at the Contractor’s expense.
9. UNAUTHORIZED USE OF GOVERNMENT EQUIPMENT
A. The Contractor shall not allow his/her employees, including Subcontractors’ employees, to open desk drawers, cabinets, or to use office equipment, including the use of non-pay telephones for any purpose other than a local emergency call.
B. The Contractor shall be responsible to provide all necessary equipment, tools, parts, and materials to perform the work. The Government shall not be obligated to provide any equipment, tools, parts, and materials to assist the Contractor in performing the work.
10. SECURITY REQUIREMENTS
A. The Contractor’s employees shall wear visible identification and company uniforms, approved by the POC, at all times while on the premises of the VAMC. Contractor’s photo ID badge is required for all Contractor personnel. VA ID badges shall be provided by Police Service in accordance with the current policies and procedures established by them. Upon contract award, POC shall coordinate security paperwork with contractor; badging shall be completed on the first site visit within the first workday to be completed during 7.5 hours of service time. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section or the POC. The VAMC shall not invalidate or make reimbursement for any parking violations of the Contractor under any conditions. Smoking is prohibited inside any buildings at the VAMC. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to a search. Violations of VA regulations may result in citations answerable in the United States (Federal) District court, not a local district, state, or municipal court.
11. FACILITY CHECK-IN REQUIREMENTS
A. The Contractor shall be required to report to the Facilities Management Office or the Graphics Center, Building 113 to log in for services performed under this contract. This check-in is mandatory. Upon completion of each service visit, the Contractor shall complete a written report as noted in paragraph 4.0. The Field Service Engineer (FSE) shall also be required to log out with the above or as specified by the COR. ALL reports shall be submitted to the COR for an “Acceptance Signature.” If the COR is unavailable, a signed, authorized copy of the report shall be sent to the Contractor after the work can be reviewed, if requested or noted on the report.
| VA Contact Person(s): POC: Arch Shop Supervisor | Alternate POC: Arch Shop Work Leader |
| Telephone Number & Extension: 414-384-2000 ext 41058 | 414-384-2000 ext. 41404 |
Contractor – Provide telephone number(s) to call for your service:
Provide name(s) of authorized contact person(s)
12. REPORT OF SERVICES AND DEFECTIVE EQUIPMENT
A. Upon completion of inspection, any defects of other equipment needing repair or replacement shall be submitted to the Contracting Officer Representative (COR) prior to any work being performed outside of the general requirements.
13. WARRANTY
A. 1-Year warranty from ship date on parts, labor and travel with Contractor start-up. A written warranty shall be provided to the COR clearly stating what is covered and for what period, on all work performed as well as any other manufacturer warranty provided on the parts delivered.
14. IDENTIFICATION, PARKING AND VA REGULATIONS
A. The Contractor's FSEs shall always wear visible identification while on the premises of the VAMC. It is the responsibility of the contractor to obtain and pay for parking. The VAMC does not provide parking. The VAMC shall not invalidate or make reimbursement for parking violations or charges for the Contractor under any conditions. Effective January 1, 2019, smoking is prohibited on the Milwaukee VA Campus. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.
15. RECORD RETENTION AND STORAGE
A. Federal Records related to this policy, regardless of medium, shall be created, maintained, and disposed of in accordance with the VHA Records Control Schedule (RCS) 10-1, General Records Schedule (GRS) or another NARA-approved records schedule, if applicable. Federal Records shall be stored per the National Archives & Records Administration (NARA) Facility Standards for Records Storage, as described in 36 Code of Federal Regulations (CFR) 1234.
16. BADGES
A. All contractors working at Milwaukee VAMC shall be fingerprinted prior to being allowed to work on campus. The contractor shall submit required paperwork to get all non-badged employees fingerprinted and badged. Contractor ID badges can be obtained from PIV office typically 3-5 days after approved SAC form is received and fingerprints clear. ID badges are required for contractor employees working at VAMC Milwaukee.
B. Contractor
1. Furnish SAC form to each employee and subcontractor employee, regardless of how long they will be on site and even if already badged and have them fill out the form. Blank SAC form is included as appendix to this specification.
2. When form is legibly completed by hand, scan each form with file name as above then dash then employee name (e.g., 08 SAC FORM – John Doe).
3. Regarding SSN: last four only.
4. Email form to VA project manager (a.k.a., COR)
C. VA and Requestor
1. VA COR signs form, then emails Fingerprinting Office (fingerprinting) and PIV Office (badging) of pending visit from person named, forwarding form as email attachment.
2. Contractor/Requestor visits Fingerprinting/PIV Office, building 70, E-wing south, ground floor.
3. VA Fingerprinting Office will check to ensure proper form was received.
D. VA Processing
1. Fingerprinting begins background check process.
2. Assuming background check allows, then within 3 to 10 business days, VA should send to Contractor/Requestor notice that they may now obtain their Physical Access Control (PAC) badge.
3. VA PIV Office staff take photo and issue PAC badge.
E. Badge Usage
1. Wear badge, readily visible, above waist level, not on head or hard hat, when on grounds doing work.
2. Lanyards and clips are not included but may be purchased at Canteen Store.
3. Superintendent shall inspect personnel badge (should be visible).
4. Badges allow keyless entry into restricted areas. Names, dates, and times of access are recorded by VA Police.
5. Badges will be valid for 90 days. The COR will notify PIV office to extend badge access for another 90 days if appropriate.
6. Badge wearer, not anyone else, must get badge issues taken care of. For example, it is not allowed to hand over badge to superintendent to walk them down to FM or PIV for entering code on back of badge, into SAM box system. Violations may result in suspension or revocation of construction access.
17. DEFINITIONS / ACRONYMS
A. Acceptance Signature – VA employee who is authorized to sign-off on the ESR, which indicates that the PM has been concluded or is still pending completion, or that the Emergency Repair has been accomplished or is still in a pending status.
B. Authorization Signature – the COR’s signature; indicates that the COR accepts work status as stated on the ESR.
C. CO – Contracting Officer D. ESR – Employee/Vendor Service Report E. ECU – Electronic Control Unit F. COR – Contracting Officer’s Representative G. FSE – Field Service Engineer - A person who is authorized by the Contractor to perform services on the VAMC premises.
H. NARA - National Archives & Records Administration I. POC – Point of Contact J. VAMC – Department of Veterans Affairs Medical Center
B.2 PRICE/COST SCHEDULE
ITEM INFORMATION
| ITEM NUMBER |
| DESCRIPTION OF SUPPLIES/SERVICES |
| QUANTITY |
| UNIT |
| UNIT PRICE |
| AMOUNT |
| 12.00 |
| MO |
| __________________ |
| __________________ |
Preventative Maintenance Plan for the KABA locks system per Statement of Work Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027 PRINCIPAL NAICS CODE: 561622 - Locksmiths PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 4.00 |
| JB |
| __________________ |
| __________________ |
Quarterly On-Site Visits per Statement of Work
POP Begin: 08-01-2026 POP End: 07-31-2027
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| HR |
| __________________ |
| __________________ |
OPTIONAL CLIN
Provide a separate quote for:
Repair of failed locksets
POP Begin: 08-01-2026 POP End: 07-31-2027
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Replacement of locksets on an existing door (complete to include labor, materials and programming) Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Addition of a new KABA reader lockset and all associated components and programming on a new door that does not have one.
Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 12.00 |
| MO |
| __________________ |
| __________________ |
Preventative Maintenance Plan for the KABA locks system per Statement of Work Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 4.00 |
| JB |
| __________________ |
| __________________ |
Quarterly On-Site Visits per Statement of Work
POP Begin: 08-01-2027 POP End: 07-31-2028
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| HR |
| __________________ |
| __________________ |
OPTIONAL CLIN
POP Begin: 08-01-2027 POP End: 07-31-2028
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Replacement of locksets on an existing door (complete to include labor, materials and programming) Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Addition of a new KABA reader lockset and all associated components and programming on a new door that does not have one.
Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 12.00 |
| MO |
| __________________ |
| __________________ |
Preventative Maintenance Plan for the KABA locks system per Statement of Work Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 4.00 |
| JB |
| __________________ |
| __________________ |
Quarterly On-Site Visits per Statement of Work
POP Begin: 08-01-2028 POP End: 07-31-2029
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| HR |
| __________________ |
| __________________ |
OPTIONAL CLIN
POP Begin: 08-01-2028 POP End: 07-31-2029
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Replacement of locksets on an existing door (complete to include labor, materials and programming) Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Addition of a new KABA reader lockset and all associated components and programming on a new door that does not have one.
Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 12.00 |
| MO |
| __________________ |
| __________________ |
Preventative Maintenance Plan for the KABA locks system per Statement of Work Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 4.00 |
| JB |
| __________________ |
| __________________ |
Quarterly On-Site Visits per Statement of Work
POP Begin: 08-01-2029 POP End: 07-31-2030
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| HR |
| __________________ |
| __________________ |
OPTIONAL CLIN
POP Begin: 08-01-2029 POP End: 07-31-2030
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Replacement of locksets on an existing door (complete to include labor, materials and programming) Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Addition of a new KABA reader lockset and all associated components and programming on a new door that does not have one.
Contract Period: Option 3 POP Begin: 08-01-2029 POP End: 07-31-2030
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 12.00 |
| MO |
| __________________ |
| __________________ |
Preventative Maintenance Plan for the KABA locks system per Statement of Work Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 4.00 |
| JB |
| __________________ |
| __________________ |
Quarterly On-Site Visits per Statement of Work
POP Begin: 08-01-2030 POP End: 07-31-2031
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| HR |
| __________________ |
| __________________ |
OPTIONAL CLIN
POP Begin: 08-01-2030 POP End: 07-31-2031
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Replacement of locksets on an existing door (complete to include labor, materials and programming) Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| 1.00 |
| JB |
| __________________ |
| __________________ |
OPTIONAL CLIN
Addition of a new KABA reader lockset and all associated components and programming on a new door that does not have one.
Contract Period: Option 4 POP Begin: 08-01-2030 POP End: 07-31-2031
PRODUCT/SERVICE CODE: J059 - Maintenance, Repair, and Rebuilding of Equipment - Electrical and Electronic Equipment Components
| GRAND TOTAL |
| __________________ |
36C25226Q0392
SECTION C - CONTRACT CLAUSES
C.1 52.212-4 Terms and Conditions—Commercial Products and Commercial Services (OCTOBER 2025)
(a) Definitions. The clause at Federal Acquisition Regulation (FAR) 52.202-1, Definitions, is incorporated by reference.
(b) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post acceptance rights—
(1) Within a reasonable time after the defect was discovered or should have been discovered; and
(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.
(c) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.
(d) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.
(e) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal, or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause FAR 52.233-1, Disputes, which is incorporated in this contract by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.
(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence. Examples of occurrences include acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers.
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