36C25226Q0265.docx

36C25226Q0265

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

537-26-4-5176-0067 36C25226Q0265 04-03-2026 Klug, Michelle 414-978-7515 04-17-2026 10:00

CDT

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 South 84th Street Ste 101 Milwaukee

WI

53214 X X 561612 $29 Million N/A X Department of Veterans Affairs Jesse Brown VA Medical Center 820 South Damen Ave Chicago IL 60612

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 South 84th Street Ste 101 Milwaukee

WI

5321460064

Department of Veterans Affairs Financial Services Center PO Box 149971 Austin TX 78714-9971

See CONTINUATION Page Security Guard Services for JESSE BROWN VAMC CBOCS at Auburn Gresham, Lakeside, Chicago Heights, Adam Benjamin Jr.

and Psychosocial Rehabilitation and Recovery Center (PRRC) CBOC's located in Illinois and Indiana.

Period of Performance: 8/01/2026 thru 7/31/2027 ***Please see Section E for Instructions to Offerors and Section C for Limitations on Subcontracting**** See CONTINUATION Page X X

LORI EASTMEAD

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)

OFFERORS SHALL COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

SAM UEI NO. ____________________________________________

CAGE CODE _____________________________________________

CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT

(IF DIFFERENT THAN ABOVE):

NAME: __________________________________________

EMAIL ADDRESS:_________________________________

b. GOVERNMENT:

LORI EASTMEAD

CONTRACTING OFFICER

MICHELLE KLUG

CONTRACTING SPECIALIST

CONTRACTING OFFICE CODE: 36C252

MILWAUKEE WI 53214

2. SET-ASIDE (If any): See box 10 of STANDARD FORM 1449

3. SOLICITATION TIMELINE SUMMARY:

A. RFQ QUESTIONS:

To maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests shall be submitted in a written form via e-mail to the Contracting Officer MICHELLE.KLUG2@va.gov no later than FRIDAY, APRIL 10TH 2026, AT 10:00 AM LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 2 business days to all parties

B. SOLICITATION CLOSES/QUOTES DUE:

See box 8 of STANDARD FORM 1449 or most recent Amendment.

C. SUBMISSION OF QUOTE:

See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.

4. CONTRACTING OFFICER AUTHORITY:

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

5. INVOICES:

a. All payments by the Government to the contractor will be made in accordance with: FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

b. Invoices shall be submitted (monthly, quarterly, etc.) in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

c. Payments shall be made in arrears upon receipt of a properly prepared invoice

d. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

e. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-489-6135 for Enrollment.

f. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

g. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

h. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ to begin submitting electronic invoices, free of charge.

i. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

j. For assistance setting up e-Invoice, the below information is provided:

* Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

6. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.

a. Contractor is responsible to follow all on site facility policies

b. All VA property is considered Federal property and all Federal laws are applicable.

c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

e. All contractor personnel are required to adhere to all VA rules and regulations.

f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility

g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

7. SECURITY & PRIVACY CONTROL:

Contractors shall coordinate all badging, background checks, and fingerprinting with the COR or otherwise designated facility point of contact. Reference VA Handbook 0710, VA Handbook 0735, VA Directive 0735

B.2 STATEMENT OF WORK

Unarmed Security Guard Services for the Jesse Brown VAMC CBOC Locations listed below:

Auburn Gresham, Lakeside, Chicago Heights, Psychosocial Rehabilitation and Recovery Center, and Adam Benjamin Jr. CBOC’s

1. SCOPE OF WORK: The purpose of this requirement is to provide professional and courteous uniformed and unarmed security guard services for the U.S. Department of Veterans Affairs (VA) Auburn Gresham VA Clinic, Lakeside VA Clinic, Chicago Heights VA Clinic, Psychosocial Rehabilitation and Recovery Center, and Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic. The services provided shall be performed in such a manner as to ensure the safety and welfare of patients, visitors, and staff. The Contractor shall furnish all transportation, management, supervision, personnel, equipment, training and supplies necessary to provide unarmed, uniformed guard services in accordance with all the terms and conditions defined herein.

2. COVERAGE REQUIREMENT: The awarded contract shall provide specific details as to the locations and hours being ordered for each period of performance. If additional services are needed, they shall be procured separately from this contract. Location specific duties may also be incorporated into the SOW with the addition of any new locations for guard coverage via modification to the contract. The hours listed below are based on current VA needs. All locations and personnel coverage shall always be met, and it is the responsibility of the contractor to contact the Jesse Brown VA Police Service when a contracted employee shall be replaced due to contracted employee calling off and may be delayed arriving at their post. Each post shall be covered when contracted employee is late, calls off and/or on vacation. Selected security assignments may be cancelled by the Jesse Brown VA under this contract. The VA shall give the contractor notice about the reduction in security guard services.

Coverage required based upon current needs is as follows: There is to be no paid lunch breaks covered.

Auburn Gresham VA Clinic 7731 South Halsted Street Chicago, IL 60620-2412

Weekly: 45 hours/week (excluding Holidays):

Lakeside VA Clinic 211 East Ontario Street, Suite 1200 Chicago, IL 60611-3276

Weekly: 45 hours/week (excluding Holidays):

Chicago Heights VA Clinic 211 Dixie Highway, Suite 4 Chicago Heights, IL 60411-1696

Weekly: 45 hours/week (excluding Holidays):

Psychosocial Rehabilitation and Recovery Center 2215 west Harrison Chicago, IL 60612

Weekly: 45 hours/week (excluding Holidays):

Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic 9301 Madison Street Crown Point, IN 46307-7745

Weekly: 105 hours/week (excluding Holidays):

The Federal holidays observed by the VA are as follows:

*Any other day declared a Federal Holiday by Presidential Proclamation*

Coverage for this contract shall be implemented in a phased approach

Lakeside VA Clinic Chicago Heights VA Clinic

Lakeside VA Clinic Chicago Heights VA Clinic

Psychosocial Rehabilitation and Recovery Center

Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Psychosocial Rehabilitation and Recovery Center

Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Psychosocial Rehabilitation and Recovery Center

Lakeside VA Clinic Chicago Heights VA Clinic Adam Benjamin Jr Outpatient Clinic Psychosocial Rehabilitation and Recovery Center

Auburn Gresham VA Clinic 7731 S Halstead St., Chicago, IL 60620 Lakeside VA Clinic 211 E Ontario St., Chicago, IL 60611 Chicago Heights VA Clinic 211 Dixie Hwy., Chicago Heights, IL 60411 Adam Benjamin Jr Outpatient Clinic 9301 Madison St., Crown Point, IN 46307 Psychological Rehabilitation and Recovery Center 2212 W Harrison, Chicago, IL 60612

3. PERSONNEL: Contractor employees providing services under this contract shall not have any criminal record. The Contractor shall have established hiring practices, complete their own background checks, to include interviews, reference checks and prior experience to ensure suitability of performance under this Contract. Contractor shall provide documentation to the Contracting Officer or Contracting Officer’s Representative (COR) of these completed background checks to include documentation that the applicant is qualified under the contract. Contractor personnel shall complete the Government background investigation Special Agreement Check (SAC). Contractor employees shall not commence work until the Contracting Officer Representative has received notification that the investigation is favorable, and the adjudication is completed. All contractors’ personnel shall initiate a SAC at the PIV office located at Jesse Brown VAMC 820 South Damen Ave, Chicago Illinois 60612. Contractors shallk be able to complete semi-annual training for all security guards to ensure procedures of each post are adequately addressed. For example, Standard Operating Procedures, Proper Screening of visitors, documenting daily logs and incident reports shall be adhered to. Contractor shall ensure supervisors conduct inspections and audits with contract employees. All Contractor personnel who shall provide security guard services shall obtain ID/flash badges from the PIV office and shall always display/wear the Contractor’s ID/Flash badge on VA premises.

Guards shall be capable of being bonded and the successful Contractor shall provide proof of bonding prior to the commencement of services.

The Contractor shall assign a Point of Contact (POC) for the purpose of ensuring compliance with all provisions of this contract. The Contractor POC shall be available to report on site if requested and have the ability to address performance issues.

Qualification Requirements of Contractor Personnel:

a. Supervisor:

The Contractor shall provide a supervisor for weekly in-person inspections and problem corrections on site. In addition, the Supervisor shall be available for direct communication with Security Guard(s) on duty during their entire shift.

i. Supervisors shall have a background with a minimum of three (3) years of successful experience in field supervision (civil community law enforcement, military service law enforcement or security, commercial or industrial guard service or security).

ii. Supervisor shall have the ability to conduct training with the responsibilities for each security guard post and provide updates and retraining to the security guards to ensure their employees stay current with their responsibilities.

iii. Supervisor shall have experience in de-escalation skills and strong communication skills.

iv. The Contractor shall provide the name(s), telephone number(s), and addresses of the on-site or in-field supervisor, in writing, to the Contracting Officer prior to performance under this contract. The term "supervisor" means a person designated, in writing, by the Contractor, who has authority to act, for the Contractor, on a day-to-day basis at the worksite or vicinity.

v. Supervisors shall monitor the hours of duty of personnel to ensure compliance with the requirements of this contract. Field Supervisors shall periodically visit the VA Facility.

vi. The payments for leave, including sick leave or vacation time, are the responsibility of the Contractor.

vii. The Supervisor shall meet all the Security Guard Qualifications.

viii. The Contractor shall provide the level of supervision to ensure that the contracted employees are properly performing all duties as specified in accordance with the contract.

ix. The Supervisor shall collect all logs/reports weekly from each post and provide a copy to the Police Service Representative/POC.

x. The Supervisor shall ensure that all newly hired guards review in full the designated SOPs for their area of assignment before beginning their duties. The supervisor shallensure the SOPs are in an accessible location thereafter for reference.

xi. The Supervisor shall meet with the designated COR either in person or virtually at a minimum of once per month to discuss any identified concerns and review work logs.

xii. The on-site or in-field supervisor shall assure that Security Guard(s):

· Are in uniform and present in a neat appearance.

· Maintain a continued state of proper training.

· Possess the necessary licenses, etc.

· Maintain continued liaison with the COR or designated alternate.

· Documentation is accurate.

· Collecting all daily logs and security reports.

· Ensuring all contracted employees are properly trained.

· Complete proper investigations for disciplinary measures needed for contracted employees

· Ensure all posts are properly covered.

b. Security Guard

i. Shall possess a high school diploma or equivalency. Shall demonstrate the ability to read, understand and apply printed rules, detailed orders, instruction, and training materials. Shall have the ability to construct and write clear, concise, accurate and detailed reports.

ii. Shall be literate in English to the extent of reading and understanding printed regulation, detailed written orders, training instruction and material, and shall be able to compose reports which convey complete information in a clear and concise manner.

iii. Shall have two (2) years’ experience demonstrating the ability to meet and deal with the public and the ability to maintain poise, self-control under stress, have de-escalation skills and strong communication skills.

iv. Shall have the ability to meet and work with the general public in a professional manner.

v. Shall have the ability and understanding working with behavioral health individuals.

vi. Health and Physical Fitness Requirements: All employees assigned by the Contractor to work under this contract shall:

a. Be capable of detaining person(s) while VA or Police are notified.

b. Be capable of hearing ordinary conversation at 15ft with either ear without benefit of a hearing aid.

c. Be physically able to perform all general duties, functions, and activities as outlined in this SOW.

d. Have documented tuberculosis testing (TB) every two years. Shall have tested as TB-free prior to starting work under this contract.

e. Be in good general health without physical defects or abnormalities, which would interfere with the performance of these duties.

f. May be subject to urinalysis to screen for illegal drug use on a random basis.

vii. Each employee shall be given a physical examination without cost to the Government or the employee, and medical certification attesting to the results of this examination shall be available to the VA upon request.

viii. All Contractor employees providing services specified under this contract shall undergo a psychological assessment without cost to the Government. Certification attesting to the results of this examination shall be available to the VA upon request. This psychological assessment shall be carried out in accordance with accepted professional standards by a physician or licensed practitioner authorized to conduct such examinations. Security guard duties include personal encounters with patients, visitors, and employees of the Government. Encounters are often with mentally ill, irrational or disturbed persons, who, although assaultive or destructive, shall be handled with understanding, full control of force, and unimpeded judgment. Any individual having any emotional or mental condition, which could cause the individual to be a hazard to others or self, (i.e., in stressful situations and/or during physical altercations), shall not be allowed to perform services under this contract.

4. Government Furnished Property and Services: FAR Clause 52.245-1 Government-Furnished Property (Short Form) contains the basic requirements for the operation, maintenance and protection of government property. Listed below are key Government properties relevant to this contract.

i. Standard Operation Procedures (SOP): Copies of the SOPs for the Auburn Gresham VA Clinic, Lakeside VA Clinic, Chicago Heights VA Clinic, Psychosocial Rehabilitation and Recovery Center, and Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic shall be available at the duty post and shall contain complete duty instructions for the post and for emergency and other procedures. The SOPs will remain in the designated operating area and shall not be removed from Government property or reproduced or copied in any manner unless authorized by the Contracting Officer. VA reserves the right to update the SOP as required by regulations, policies, procedures or Executive Orders issued by the President of the United States. Most changes should be minor in nature and have no impact on the terms and conditions of this contract. In the event of major changes, the Contracting Officer shall address the issues in writing to the Contractor. As far as possible, the Contractor’s staff shall implement any change immediately and address any conflicts or issues through the Contractor to the Contracting Officer.

ii. Communications: The use of telephones, cell phones, tablets for other than VA related businesses, which are inappropriate while on the post and may be grounds for removal of Contractor’s staff.

iii. Keys: Contractors shall be issued keys to the facility that they will be responsible for turning in at the end of the contract and a spare set will be in Police Services at Jesse Brown VAMC 820 South Damen Ave, Chicago Illinois 60612. The contractor shall be responsible for the physical cost of replacing lost keys as well as the potential expenditure on replacing locking mechanisms when required after loss of the contractor-maintained keys.

5. Contractor-Furnished Property and Supplies: The Contractor shall furnish and maintain in acceptable condition, at no cost to the Government, all items of uniform and equipment necessary to perform the services required herein, (and specified below), and additional items as needed, within reason.

i. Communication Equipment: The Contractor shall provide a method for immediate communication between the guard on duty and the Contractor’s Supervisor on duty. This can be by cell phone or radio but shall be provided by equipment furnished by the Contractor. This communication system shall be efficient and effective for the fulfillment of the contract.

ii. Uniforms: Contractor personnel shall always wear professional uniforms while in the performance of his/her duties. The color of the Contractor’s guard force uniforms shall be a color in general use by large guards or police organizations. All employees performing under this contract shall wear the same color and style of uniform. Female members of the guard force shall wear appropriately styled uniforms. Uniforms include but not limited to pants, shirts, sweaters, jackets, and winter gear.

iii. Appropriately lettered badges, indicating the jurisdiction from which guard authority is obtained, shall be worn as part of the uniform (providing such authority is grantable under state and local laws). Shoulder patches lettered to indicate the identity of the Contractor shall be worn on the shoulder of the uniform jacket and shirt. Identification nametags shall be worn over the right breast shirt pocket. No other identification of the Contractor or employee shall be worn or displayed on the uniform, with exception of the VA flash badge.

iv. Each guard on duty shall be equipped with supplementary equipment including, but not limited to, notebooks, pens, pencils, replacement flashlight batteries and bulbs, and traffic control safety apparel (reflective vests, gloves, traffic batons, etc.), as appropriate to operations. Guards shall not be permitted to provide themselves with any unauthorized supplemental or personal items that can be construed as weapons such as concealed or unconcealed firearms, knives, "come along’ s", or other nonstandard items.

v. Contractor shall provide all proper documentation for the security guards to complete daily log activities, Security reports of incidents and or witness statements, binders with all documents and proper procedure for timesheet for the employees.

6. General Guard Duties: Assignments for all locations will include the following:

Observation: Security guards shall observe all employees, veterans and visitors entering the facility/grounds. The contract employee should be aware if a person is suspected of carrying weapons, showing hostility, or being unauthorized (e.g., children unaccompanied by adults, or solicitors).

Assistance: Security guards may be requested to assist assigned government personnel with a patient that is incapacitated.

Customer Service: Security guards shall practice exceptional customer service and a professional demeanor correcting any deviations to policy. Meet and work with the general public in a manner that promotes a positive image of the VA. Maintain poise and self-control under stress. Although there will be cordial conversation with the visitors, such contacts shall be brief. Security guards shall not allow personal conversation or activity to interrupt patrol movement.

Emergencies: In the case of an emergency condition the guard shall respond in accordance with the SOP, VA provided training and the Contractor’s provided training. Remaining calm and professional is the minimal expectation. If the security guard in response to an emergency situation is required to leave the post in order to comply with VA or Law Enforcement directives, the time away from the duty post shall not be considered as a failure of the Contractor to provide services, however all other times the guard shall not leave his or her post except when properly relieved by another guard or notifying police service when a break is needed.

Daily Logs/reports: Security guards conduct and complete daily logs at each post and document security reports when an event was established and resulted in moderate to serious events. All daily logs and reports shall be turned over to the guard supervisor.

Inspections: Security guards shall perform package inspection when required. Perform specific inspection for each post and conduct daily inspection of assigned posts. Maintain written reports for Police Service.

Building/Grounds Surveillance: Security guards shall conduct foot/stationary patrols in accordance with VA training guidelines, direction and supervisors’ training/procedures. Maintain an operations journal, documenting all security related activity on a daily basis.

Security and fire systems: Security guards shall monitor, investigate and report (to appropriate personnel) any activation of the audible duress alarm system and motion alarms. Make necessary notifications to appropriate Fire Department, Law Enforcement agency and Clinic Manager, should an alarm be received or fail. Security guards shall monito Closed Circuit Television (CCTV) and provide Physical Access Service for Personal Identification Cards when required by location. Security guards shall man dispatch consoles when required by location to include the answering of calls and dispatch of self or other guards to panic, duress, and/or motion intrusion alarms.

Building rules and regulations: Security guards shall observe building occupants and visitors for compliance with all posted rules and regulations.

Lost and found: Security guards shall direct visitors/employees to the clinic staff for lost and found items, they are not to receive or hold for any lost or found items.

Law and order: Security guards shall maintain law and order within the areas of assignment.

Unauthorized access: Security guards shall discover and detain (per Contractor policy in conjunction with VA policy) persons attempting to gain unauthorized access to the property.

Hazardous conditions: Security guards shall report daily, in accordance with the Standard Operating Procedures, potentially hazardous conditions and items in need of repair, including inoperative lights, or failed security equipment.

Additional duties: Security guards shall turn off unnecessary lights in common areas, secure doors and ensure sensitive items are secured at the end of their tour.

Reports and records: Security guards shall maintain VA or Contractor forms necessary to record daily activities and proper documentation for reports required by the VA Police. Document daily or special events as trained. Perform routine clerical duties associated with this position.

Civil disturbances: Security guards shall perform other functions as necessary in the event or occurrence of civil disturbances or other criminal acts adversely affecting the security and safety of the Government, its employees, property and the public lawfully on buildings or on the grounds of the Government.

Injury or illness: Security guards shall obtain professional assistance in accordance with procedures in the SOP in the event of injury or illness to Government employees or others while in the building or on the grounds.

7. Location Specific Duties

A. Auburn Gresham VA Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:00 am, turning off alarm(s) and conducting a walkthrough prior to 7:30 am opening.

2. Security shall monitor the facilities CCTV system and perform active patrols of the parking area throughout their shift at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 4:30 pm.

B. Lakeside VA Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:30 am, turning off alarm(s) and conducting a walkthrough prior to 8:00 am opening.

2. Security shall perform active patrols of the facility at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 5:00 pm.

C. Chicago Heights VA Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:30 am, turning off alarm(s) and conducting a walkthrough prior to 8:00 am opening.

2. Security shall perform active patrols of the facility at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 5:00 pm.

D. Psychosocial Rehabilitation and Recovery Center

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:30 am, turning off alarm(s) and conducting a walkthrough prior to 8:00 am opening.

2. Security shall perform active patrols of the facility at a minimum of twice per hour and remain at their designated post at all other times. When a designated post is not assigned, security should remain in a visible location near the entry/exit area.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 5:00 pm.

E. Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic

1. Security shall open the facility Monday through Friday (excluding holidays) at 7:00 am, turning off alarm(s) and conducting a walkthrough prior to 7:30 am opening.

2. Security shall have one guard posted at the Dispatch console monitoring CCTV, assisting with PIV access, answering phones, and monitoring alarms at all times. This guard shall not leave the Dispatch post except in extreme circumstances that require direct support to their partner during an incident. Security shall have one guard actively patrolling the facility and parking areas. These guards should rotate as appropriate to avoid complacency. Patrols should occur at a minimum of twice per hour.

3. Security shall conduct a walkthrough of facility and reactivate alarm(s) before locking the facility at 6:00 pm.

8. Identification, Parking, Smoking, and VA Regulations: Contractor's employees shall always wear visible identification while on the premises of the VA. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from VA Police Service. The VA shall not invalidate or make reimbursement for parking violations of the Contractor under any conditions. Smoking is prohibited at the VA Medical Center property. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, or local district, state, or municipal court.

9. Contracting Officer’s Representative (COR): The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer. The Government will appoint a COR. If so, a Delegation of Authority letter shall be forwarded to the using service and the Contractor after the contract has been signed, identifying the individual(s) as the COR(s).

10. Changes: The Contractor is advised that only the Contracting Officer, acting within the scope of the contract has the authority to make changes which affect the contract in terms of quality, quantity, price, or delivery. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment shall be made in the contract price to cover any increase in costs incurred as a result thereof.

11. License/Permits/Insurance: The Contractor shall be properly licensed by Federal, State and local authorities, to provide the services as defined herein. The Contractor shall provide copies of all licenses and permits.

12. Quality Control Plan

a. The Contractor shall implement and maintain a complete quality control (QC) program so that all requirements are provided for as specified in the contract. The Contractor’s QCP shall include but not be limited to the following:

i. A statement describing how the Contractor shall meet the basic requirements of this contract, including staffing levels and whether the Contractor has trained and qualified employees in accordance with the qualification standards listed in this SOW, shall be provided and updated whenever there is a turnover of personnel.

ii. A method for identifying deficiencies in the quality of services performed before the performance deficiency becomes unacceptable. The QCP shall contain processes for corrective actions without dependence upon Government direction and shall maintain records of all Contractor QC inspections and corrective actions.

iii. A method of recording or logging the activities of the Contractor, which would demonstrate the Contractor's ability to maintain the minimum requirements of this contract.

b. The Contractor shall provide quality control or assurance reports to the COR or CO upon request. The report shall include the results of the reviews, identification of problems and a correction plan. The COR and Contractor shall have a minimum of one virtual meeting per quarter to review and address concerns shared during the Supervisor/COR meetings

13. Personnel: The Government reserves the right to accept or reject Contractor’s staff for the rendering of services. Complaints concerning Contract Personnel performance or conduct shall be dealt with by the Contractor, and/or the COR with the final decision made by the Contracting Officer.

14. Contractor Personnel Security Requirements:

15. VA Sensitive Information & Data Security Requirements:

a. Paper, plastic or other similar based media containing VA sensitive data that is not sent to the VA shall be properly disposed of by the Contractor by methods such as shredders with no larger than 1/8-inch width cuts and then crosscut. This media shall be destroyed such that information may not be retrieved. Media with small print, such as microfilm shall be destroyed such as to render the information unrecoverable.

b. The Contractor shall take due diligence to ensure that VA sensitive information and data that is viewed, faxed or similarly transmitted, or discussed verbally is protected from unapproved disclosure.

c. VA sensitive information and data shall not be transmitted across the Internet unencrypted (including email and instant messaging) and shall be protected by (VA-VPN) VA Virtual Private Network and/or VA approved encryption process (Example: PKI - Public Key Infrastructure).

d. VA sensitive information shall not reside on non-VA systems or devices unless specifically designated and approved as appropriate for the terms of the contract. All systems that store or process VA data shall be protected with VA approved encryption (typically FISPS 140-2 compliant).

e. Any security violations or suspected violations shall be immediately reported to the VA Contracting Officer and the assigned VA Information Security Officer (ISO).

a. Copies of guard licenses and permits required by Illinois and Indiana State Law will be furnished to the COR upon request.

b. The Contractor's employee shall maintain a valid state security officer's certification during the term of his/her employment under the contract.

16. Records Management:

a. The Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

b. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

c. The Government Agency owns the rights to all data/records produced as part of this contract.

d. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.]

e. No disposition of documents shall be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

f. Contractor is required to obtain the Contracting Officer's approval prior to engaging in any contractual relationship (sub-contractor) in support of this contract requiring the disclosure of information, documentary material and/or records generated under, or relating to, this contract. The Contractor (and any sub-contractor) is required to abide by Government and Agency guidance for protecting sensitive and proprietary information.

17. Special Contract Security Requirements: Due to the increased emphasis on privacy and information security, the following special contract requirements are established and hereby made part of the contract entered with the Department of Veterans Affairs.

a. Privacy and HIPAA Training – TMS Course number VA 10203: Contractor and their sub-contractors assigned work under the contract are required to take an annual information security awareness training and patient privacy as established by HIPAA statues. Training shall meet VHA’s and the Department of Health and Human Services Standards for Privacy of Individually identifiable health information. Contractor shall provide documented proof to the contracting officer that all employees assigned work and/or having access to Protected Health Information have received annual training.

b. All VA contractors, VA affiliates, VA Volunteers shall complete an Annual Course VA TMS 10176 as well as to sign the VA National Rules of Behavior as required on VA Handbook 6500 and VA Handbook 6500.6

c. If there are any questions related to the privacy awareness training, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security awareness training, please have a member of your staff contact the Office of Cyber Security at (304)262-7733.

18. Policies and Regulations: The VA’s Policies and Regulations are confidential in nature and cannot be released outside of official VA channels. The VA, however, shall provide the Contractor’s employees with training on the VA’s Policies, Regulations, and SOP’s during the 8 hours of Minimum Government Furnished Training.

19. Qualifications:

a. The Contractor shall be properly licensed by Federal, State and local authorities, to provide the services required at the U.S. Department of Veterans Affairs (VA) Auburn Gresham VA Clinic, Lakeside VA Clinic, Chicago Heights VA Clinic, Psychosocial Rehabilitation and Recovery Center, and Adam Benjamin Jr. Veterans’ Administration Outpatient Clinic.

b. The Contractor shall have relevant and recent (within past 4 years) experience providing the same services described herein.

c. The Contractor shall provide a Quality Control Plan that shall demonstrate the Contractor’s ability to provide the services required. This plan shall address whether the Contractor has appropriately trained and qualified employees (per the Qualification Standards listed in the SOW).

20. Hiring Clause:

a. Under 18 U.S.C. § 205 is a criminal statute which prohibits federal employees from representing a third party before a federal agency or court with an intent to influence official action. Security Guards, Security Guard Supervisor and VA employees cannot hold both security guard and VA positions at the same time, which are in conflict of interest to the government.

21. Period of Performance: Contract period will consist of a Base Year and four (4) Option Years

B.3 PRICE/COST SCHEDULE

ITEM INFORMATION

BASE YEAR: AUBURN GRESHAM CBOC

HR RATE $

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services PRODUCT/SERVICE CODE: R430 - Support - Professional: Physical Security and Badging

BASE YEAR: LAKESIDE CBOC

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

BASE YEAR: CHICAGO HEIGHTS CBOC

Contract Period: Base POP Begin: 08-01-2026 POP End: 07-31-2027

OPTION YR 1 YEAR: AUBURN GRESHAM CBOC

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

OPTION YR 1 YEAR: LAKESIDE CBOC

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

OPTION YR 1 YEAR: CHICAGO HEIGHTS CBOC

Contract Period: Option 1 POP Begin: 08-01-2027 POP End: 07-31-2028

OPTION YR 1 YEAR: ADAM BENJAMIN JR OUTPATIENT CLINIC

Contract Period: Option 1 POP Begin: 03-01-2027 POP End: 07-31-2028

OPTION YR 1 YEAR: PRRC CBOC

Contract Period: Option 1 POP Begin: 03-01-2027 POP End: 07-31-2028

OPTION YR 2 YEAR: AUBURN GRESHAM CBOC

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

OPTION YR 2 YEAR: LAKESIDE CBOC

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

OPTION YR 2 YEAR: CHICAGO HEIGHTS CBOC

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

OPTION YR 2 YEAR: ADAM BENJAMIN JR OUTPATIENT CLINIC

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

OPTION YR 2 YEAR: PRRC CBOC

Contract Period: Option 2 POP Begin: 08-01-2028 POP End: 07-31-2029

OPTION YR 3 YEAR: AUBURN GRESHAM CBOC

Contract…