36C25226Q0265 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 04-10-2026

NONE

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064 36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064 To all Offerors/Bidders

36C25226Q0265

X X X ** HOUR & DATE for Receipt of Offers is EXTENDED to: 04-22-2026 10:00 CDT x THIS AMENDMENT IS TO ANSWER THE SUBMITTED QUESTIONS FOR RFQ 36C25226Q0265 AND TO EXTEND THE SUBMISSION TIME

TO WEDNESDAY APRIL 22ND AT 10:00 AM CST.

****Please see the attached pages for responses to the questions posed.****

Please review all LIN for Option Year 1 for the 2 added locations on to this period of performace.

This is specified in the Schedule with the start dates listed for the added locations.

LORI EASTMEAD

CONTRACTING ODFFICER

QUESTIONS WITH ANSWERS RFQ 36C25226Q0265

1. Post-Specific Staffing Levels: Can the Government provide a detailed "Post Table" or "Man-Hour Matrix" specifying the exact number of guards required per shift for each CBOC location (e.g., Chicago Heights, Crown Point, Auburn Gresham, and Lakeside)? RESPONSE: This is the contractor’s decision on how to staff.

2. Relief and Lunch Breaks: Does the Government require "Relief Guards" to ensure continuous coverage during mandatory 30-minute lunch breaks and two 15-minute rest periods, or is a "Cold Post" (temporary closure) acceptable for single-guard CBOC locations? RESPONSE: Breaks cannot be combined or taken during the first 15 or last 15 minutes of shift. Lunch cold post not to be taken in conjunction with breaks or during start or end of shift. This is the contractor’s decision on how to staff.

Shift Overlap: Does the PWS require a mandatory "Pass-Down" or shift overlap period (e.g., 15 minutes)? If so, is this time billable, or must it be absorbed into the hourly CLIN rate? RESPONSE: Must be absorbed.

3. Emergency Call-Outs: What is the required response time for "Emergency/Ad-Hoc" additional staffing requests? Is there a separate CLIN for short-notice surge requirements, or will they be billed at the standard hourly rate? RESPONSE: 2 hours notice and no separate CLIN, (will be billed at the standard rate) this is the contractor’s decision on how to staff.

4. Post Orders: Will the Government provide standardized Post Orders for each CBOC upon award, or is the contractor responsible for developing and submitting site-specific Post Orders for COR approval during the phase-in period? RESPONSE: There will be Post Orders.

5. Prior Experience: Does the Government require a specific minimum number of years of hospital or clinical security experience for the On-Site Supervisors? RESPONSE: See section E and supervisor requirements in the SOW.

6. Multi-State Licensing: Since Jesse Brown VAMC CBOCs include locations in both Illinois (Chicago Heights) and Indiana (Crown Point), can the Government confirm that the contractor must hold a valid Private Security Agency license in both states at the time of proposal submission? RESPONSE: Must hold license in both states.

7. PERC Cards: For Illinois-based posts, does the Government require all guards to possess a valid Permanent Employee Registration Card (PERC) and a 20-hour Basic Security Training certificate prior to their first day of performance? Yes.

8. Indiana Requirements: For the Crown Point location, will the Government accept Illinois-certified guards, or must they meet specific Indiana Private Investigator and Security Guard Board (PISG) requirements? Yes.

9. Communications Hardware: Will the Government provide P25-compliant radios or cellular "Push-to-Talk" (PTT) devices, or is the contractor responsible for providing a dedicated communication network between CBOCs and the Jesse Brown VAMC Dispatch? RESPONSE: This is the contractor’s responsibility; please read the SOW this information is in there.

10 Access Control and Monitoring: Will guards be required to monitor VA-owned CCTV or Lenel Access Control systems? If so, will the Government provide the necessary system-specific training and PIV-card access? RESPONSE: Yes, and yes.

11 Office Space and Furniture: At single-guard CBOCs, will the Government provide a dedicated desk, phone line, and computer for administrative reporting, or must the contractor provide mobile technology for daily activity reports (DARs)? RESPONSE: Contractor must provide own mobile technology for reporting.

12 Body-Worn Cameras (BWC): Does the VA require or permit the use of contractor-owned Body-Worn Cameras? If required, what are the specific data retention and FOIA compliance protocols? RESPONSE: Government does not require at this time.

13 HSPD-12 / PIV Processing: What is the Government's anticipated timeline for processing PIV credentials? Given the "New" nature of this requirement, will the Government allow guards to work on a "Temporary Badge" or "Escorted Status" while their SAC (Special Agreement Check) is pending? RESPONSE: No, you have to have the credentials before work can start.

14 Cost of Vetting: Who is responsible for the costs associated with fingerprints and background investigations (NACI/Tier 1)? RESPONSE: This is the contractor’s responsibility

15. Incumbent Continuity: Is there an incumbent contractor currently performing these services, and if so, is the Government encouraging the "Right of First Refusal" for existing qualified staff to ensure a seamless transition? RESPONSE: Yes, and yes if qualified persons are determined a good fit at the station.

16. SCA Wage Determinations: Since the contract covers multiple counties (Cook/Will in IL and Lake in IN), should the contractor apply the highest applicable Wage Determination (WD) across all sites, or will the Government provide location-specific CLINs for each county's WD? RESPONSE: Please review the specific wage determinations for each county. All are listed for review on sam.gov. 2015-4783 and 2015-5017 latest revisions

17. Transportation (if applicable): Although this is for security guards, if guards are required to rotate between clinics, will the Government provide a "Travel/Mileage" CLIN, or should mobilization costs be burdened into the hourly rate? RESPONSE: This is the contractor’s responsibility and we don’t pay milage.

18. Shift Differentials: Does the Government recognize shift differentials for night or weekend work in the evaluation of the total price, or should a flat "Fully Burdened" hourly rate be used for all hours regardless of the time of day? RESPONSE: This is the contractor’s responsibility to decide how they want to proceed.

19. Is there a current contract in place? RESPONSE: Yes, please see FPDS for information 36C25221P0868.

20. Can you clarify the total number of CBOC locations included under this requirement, and whether guard posts vary by location in terms of hours, post orders, or staffing levels? Understanding site-level variation allows us to design a coverage model that accounts for each location's unique operational tempo and avoids a one-size-fits-all deployment. RESPONSE: Please see the SOW for all requirements.

21. Are there any posts requiring 24/7 continuous coverage, or are all sites limited to core business hours? Understanding post continuity requirements allows us to build relief scheduling, supervisor routing, and overtime contingency planning into our staffing model from the outset.

RESPONSE: Please see sow, there is no ot pay.

22. What are the primary security challenges or incidents the facility has experienced that the incoming contractor should be prepared to address — such as patient elopement, unauthorized access, behavioral health situations, or contraband interdiction? This will allow us to tailor our training curriculum, post orders, and escalation protocols to real operational conditions before Day 1.

RESPONSE: See QC section of SOW for contractor requirements.

23. Is there an incumbent contractor currently performing this work? Yes If so, is there a concern about continuity of staffing during the transition period? No Would the Government consider a formal phase-in plan that prioritizes qualification review and retention of currently performing personnel where appropriate? Yes, if they have been exceptional at their position.

RESPONSE: Phase-in plan not authorized, as current contract will be ending.

24. Has a Wage Determination under the Service Contract Act been incorporated or will one be issued with the solicitation? Given the Chicago metro labor market, we want to ensure our pricing reflects competitive, sustainable wages that reduce turnover risk and ensure a stable, qualified workforce throughout the contract period.

RESPONSE: All are listed for review on sam.gov. 2015-4783 and 2015-5017

25. Will the Government require guards to hold specific Illinois state security licenses, VA-issued credentials (e.g., PIV cards), or complete any facility-specific training prior to deployment to posts? Knowing pre-award credential requirements allows us to begin compliance processing immediately upon award.

RESPONSE: PIV cards are required.

26. How does the VA currently measure and document guard performance — incident reports, COR evaluations, electronic access logs, or a combination? Understanding the existing accountability framework allows us to design our internal Quality Control Plan to align with and exceed Government expectations rather than duplicate or conflict with existing systems.

RESPONSE: See SOW for needs.

27. Have there been any recurring performance deficiencies or corrective action requests under the current contract vehicle that the new awardee should be specifically prepared to address? Identifying known gaps in advance allows us to build targeted solutions into our proposal rather than discovering them post-award.

RESPONSE: See SOW for needs, if call ins occur, they must have a replacement.

28. Can the VA confirm whether there are any specific performance metrics or key performance indicators (KPIs) that will be used to evaluate contract success?

RESPONSE: Please see the SOW for all requirements.

29. Regarding licensing requirements for the Indiana location, if a contractor holds a GSA Schedule but is not currently licensed in Indiana, will that be acceptable for contract performance, or is an Indiana state security license required prior to award or commencement of services? RESPONSE: License required.

30. The solicitation states that if a Service Contract Labor Standards Wage Determination is not attached, the offeror should notify the Contracting Officer. We did not see a Wage Determination included. Can the VA please confirm the applicable Wage Determination(s) for each performance location (Illinois and Indiana) to ensure accurate and compliant pricing?

RESPONSE: Please see section D for the listed WD 2015-5017 and 2015-4783.

31. Can the Government provide historical staffing levels by location, including post coverage, hours, and vacancy rates? RESPONSE: Please go to Sam.gov for current contract information 36C25221P0868, see SOW for guidance,(it is the contractor’s decision how they want to staff).

32. Are there incumbent retention expectations or transition requirements the Government would like offerors to consider?

33. Are there anticipated surge or contingency staffing requirements (e.g., variable patient volume or special events)? RESPONSE: Not at this time.

34. Are there incumbent performance metrics (KPIs) currently used that the Government considers critical to mission success? RESPONSE: Review the SOW for information.

35. Does the Government have target response times or service-level expectations for incident handling? RESPONSE: See SOW.

36. Are there existing QASP requirements or reporting formats contractors must align with? RESPONSE: See SOW for QC requirements.

37. Beyond baseline guard qualifications, are there VA-specific training requirements (e.g., de-escalation, behavioral health awareness, patient interaction protocols)? RESPONSE: SOPs will be provided after award.

38. Are there site-specific certification requirements that vary by clinic location? RESPONSE: See SOW

39. Can the Government clarify expectations regarding access control, visitor management, and coordination with VA Police or local law enforcement? RESPONSE: See SOW.

40. Are guards expected to perform administrative or clerical functions (e.g., badging, logging, reporting) RESPONSE: See SOW.

41. What equipment, if any, will be Government-furnished (e.g., radios, access control systems)? RESPONSE: See SOW.

42. What are the anticipated timelines for background investigations and credentialing approvals? RESPONSE: 45-60 days.

43. Are there known challenges or delays in the vetting process that should be accounted for during transition? RESPONSE: Not at this time.

44. Will incumbent contractor information (staffing, wages, benefits, CBAs if applicable) be made available? RESPONSE: See SAM.gov for contract information 36C25221P0868 is the contract number.

45. What transition period does the Government anticipate between award and full operational performance? RESPONSE: Contractor should be ready to go and fully operational by 8/1/26.

46. Can the Government confirm whether all clinic locations have similar security requirements, or if there are site-specific differences? RESPONSE: See SOW.

47. Are there locations with unique risk profiles or operational constraints that should be addressed in proposals? RESPONSE: See SOW.

48. Does the Government have a preferred staffing model (e.g., fixed coverage vs. flexible/peak-based staffing)? RESPONSE: This is up to the contractor

49. Should offerors propose alternative approaches that improve efficiency and reduce total contract cost while maintaining performance standards? RESPONSE: This is up to the contractor to propose.

50. Will there be a site visit? RESPONSE: No

51. Can the Government clarify the requirements associated with “14. Contractor Personnel Security Requirements:”? RESPONSE: See SOW

52. Can the Government clarify the specific federal, state, and local licenses and permits required for the prime contractor and individual security personnel, particularly for operations in Illinois and Indiana? Are there specific state security agency licenses, individual guard certifications, or additional local permits that must be held at time of proposal submission? RESPONSE: See SOW AND Section E.

53. Does the Government require that all applicable licenses and permits be held by the prime contractor at time of proposal submission, or will it be acceptable for licensed subcontractors or teaming partners to fulfill certain state or local licensing requirements? RESPONSE: All licensing will be needed at time of submission.

54. What level of documentation is required with the proposal to demonstrate compliance with licensing requirements (e.g., copies of current licenses, proof of application, or a certification of compliance)? RESPONSE: See SOW and Section E

55. Would the Government consider allowing offerors to obtain required state and local licenses and permits after proposal submission but prior to performance start, provided the offeror demonstrates a clear and credible plan to secure all required licenses? RESPONSE: No

56. Additionally, can the Government confirm that lack of current licenses at time of proposal submission will not result in a proposal being deemed non-responsive or negatively evaluated? RESPONSE: No

57. Are there any specific Government expectations or reporting requirements related to maintaining and tracking licenses (e.g., periodic submission to the COR, real-time updates, or audit readiness) during contract performance? RESPONSE: See SOW Does the Government have an expected transition period? RESPONSE: Start date is 8/1/2026

58. Can the government provide incumbent staffing structure? RESPONSE: See SOW

59. Are wage determinations applicable? RESPONSE: Yes, listed here WD 2015-5017 and 2015-4783.

60. Is a supervisor required at each location? RESPONSE: No

61. When are the weekly inspections conducted? RESPONSE: Weekly

62. Additionally, is a separate guard required during inspections? RESPONSE: No

Which locations are equipped with CCTV systems? Are the CCTV systems currently operational? If so, will the contractor be responsible for maintenance and troubleshooting in the event of system issues? RESPONSE: They will NOT be responsible for troubleshooting or maintenance, just letting us know when it is not working.(See Page 15 of the SOW)

63. This requirement references a Physical Fitness/Ability test. Could you please confirm which specific test standard is required (e.g., Physical Ability Test (PAT) or a job-specific physical performance test), including the required events. Are there VA specific passing minimums? Is using a certified third-party occupational health provider to administer all required testing acceptable? RESPONSE: Be able to Stand or walk for 8–12-hour shifts. Be able to climb stairs and respond quickly, be able to lift 40 lbs and control an unruly person when needed. Good vision with or without corrective lenses and good hearing with or without corrective devices. See SOW.

537 UNARMED SECURITY SERVICES FOR THE JESSE BRWON VAMC CBOC LOCATIONS