36C25224Q0335.docx
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- Solicitation number
- 36C25224Q0335
About this file
This document is a solicitation (36C25224Q0335) for an electrical service technician to provide maintenance, repair, and installation services for the security systems at the Danville, Illinois VA Illiana Healthcare System, including the main facility and associated community-based outpatient clinics (CBOCs). The contract is for a base year plus four option years, with a firm-fixed-price for the electrical service technician's hourly rate. The solicitation is set aside for small businesses under NAICS code 561621. The required services include planned maintenance, corrective maintenance, and professional services related to the assessment, implementation, and sustainment of the security systems. The contractor must provide a dedicated, on-site electrical service technician for 40 hours per week during the facility's normal business hours. The solicitation provides details on the security systems and equipment to be maintained, the security and badging requirements for contractor personnel, and the performance standards and reporting requirements. Quotes are due by May 23, 2024.
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36C25224Q0335
PAGE 1 OF
1. REQUISITION NO.
2. CONTRACT NO.
3. AWARD/EFFECTIVE DATE
4. ORDER NO.
5. SOLICITATION NUMBER
6. SOLICITATION ISSUE DATE
a. NAME
b. TELEPHONE NO. (No Collect Calls)
8. OFFER DUE
DATE/LOCAL
TIME
9. ISSUED BY
CODE
10. THIS ACQUISITION IS
UNRESTRICTED OR
SET ASIDE:
% FOR:
SMALL BUSINESS
HUBZONE SMALL
BUSINESS
SERVICE-DISABLED
VETERAN-OWNED
SMALL BUSINESS
WOMEN-OWNED SMALL BUSINESS
(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED
SMALL BUSINESS PROGRAM
EDWOSB
8(A)
NAICS:
SIZE STANDARD:
11. DELIVERY FOR FOB DESTINA-
TION UNLESS BLOCK IS
MARKED
SEE SCHEDULE
12. DISCOUNT TERMS
13a. THIS CONTRACT IS A
RATED ORDER UNDER
DPAS (15 CFR 700)
13b. RATING
14. METHOD OF SOLICITATION
RFQ
IFB
RFP
15. DELIVER TO
CODE
16. ADMINISTERED BY
CODE
17a. CONTRACTOR/OFFEROR
CODE
FACILITY CODE
18a.
PAYMENT WILL BE MADE BY
CODE
TELEPHONE NO.
UEI:
EFT:
PHONE:
FAX:
17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED
SEE
ADDENDUM
19.
20.
21.
22.
23.
24.
ITEM NO.
SCHEDULE OF SUPPLIES/SERVICES
QUANTITY
UNIT
UNIT PRICE
AMOUNT
(Use Reverse and/or Attach Additional Sheets as Necessary)
25. ACCOUNTING AND APPROPRIATION DATA
26.
TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED.
27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212
-4. FAR 52.212-5 IS ATTACHED. ADDENDA
ARE
ARE NOT ATTACHED
28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________
29. AWARD OF CONTRACT: REF. ___________________________________ OFFER
COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND
DATED ________________________________. YOUR OFFER ON SOLICITATION
DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY
(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE
ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED
SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:
30a. SIGNAT
URE OF OFFEROR/CONTRACTOR
31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED
AUTHORIZED FOR LOCAL REPRODUCTION
(REV. NOV 2021)
PREVIOUS EDITION IS NOT USABLE
Prescribed by GSA - FAR (48 CFR) 53.212
7. FOR SOLICITATION
INFORMATION CALL:
STANDARD FORM 1449
SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL
PRODUCTS AND COMMERCIAL SERVICES
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30
36C25224Q0335 05-09-2024 Klug, Michelle 7152126814 05-23-2024 10:00
CDT
36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064 X X 561621 $25 Million N/A X Danville VAMC Police Services 1900 E Main St Danville IL 61832 36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 3001 Green Bay Road North Chicago IL 60064
Department of Veterans Affairs Financial Services Center PO Box 149971 Austin TX 78714-9971 877-353-9791 512-460-5540 x See CONTINUATION Page Maintenance, Repair, and Installation of New and Existing Security Features/Equipment of the Danville VA Illiana Healthcare facilities and CBOC locations.
Period of Performance 8-1-2024 through 7-31-2025 ****Please reference Addendum to FAR 52.212-1 Instructions to Offerors – Commercial Items for Requirements for this offer**** See CONTINUATION Page X x Ashley Johnson Contracting Officer
SECTION B - CONTINUATION OF SF 1449 BLOCKS
B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)
OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.
ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:
| AMENDMENT NO | DATE | |
| ______________________________ | __________________________ | |
| ______________________________ | __________________________ | |
| ______________________________ | __________________________ |
1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:
a. CONTRACTOR:
CONTRACTOR NAME _____________________________________
ADDRESS ________________________________________________
CITY-STATE-ZIP __________________________________________
POINT OF CONTACT/TITLE ________________________________
| PHONE NUMBER | ______________________________________ |
| FAX NUMBER | ______________________________________ |
| E-MAIL ADDRESS | ______________________________________ |
SAM UEI NO. ____________________________________________
CAGE CODE _____________________________________________
CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT
(IF DIFFERENT THAN ABOVE):
NAME: __________________________________________
EMAIL ADDRESS:_________________________________
b. GOVERNMENT: ASHLEY JOHNSON CONTRACTING OFFICER
MICHELLE KLUG CONTRACT SPECIALIST
CONTRACTING OFFICE CODE: 36C252
| DEPARTMENT OF VETERANS AFFAIRS |
| GREAT LAKES ACQUISITION CENTER |
| 115 S. 84TH ST., STE 100 |
MILWAUKEE WI 53214
2.ACQUISITION OF COMMERCIAL ITEMS: This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5 Simplified Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract. (Note: The terms “offeror” and “quoter” are both used in this Solicitation. For the purposes of this Solicitation, these terms are interchangeable; there is no difference in meaning between the two.)
2. SET-ASIDE (If any): See box 10 of STANDARD FORM 1449
3. SOLICITATION TIMELINE SUMMARY:
A. RFQ QUESTIONS:
In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting Officer MICHELLE.KLUG2@va.gov no later than THURSDAY MAY 16TH, AT 10:00AM CST LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 2 business days to all parties
B. SOLICITATION CLOSES/QUOTES DUE:
See box 8 of STANDARD FORM 1449 or most recent Amendment.
C. SUBMISSION OF QUOTE:
See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.
4. CONTRACTING OFFICER AUTHORITY:
The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.
5. INVOICES:
a. All payments by the Government to the contractor will be made in accordance with: FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)
b. Invoices shall be submitted monthly in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)
c. Payments shall be made in arrears upon receipt of a properly prepared invoice
d. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.
e. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-489-6135 for Enrollment.
f. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.
g. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.
h. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ to begin submitting electronic invoices, free of charge.
i. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.
j. For assistance setting up e-Invoice, the below information is provided:
* Tungsten Network e-Invoice Setup Information: 1-877-489-6135
* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com
* FSC e-Invoice Contact Information: 1-877-353-9791
* FSC e-invoice email: vafsccshd@va.gov
6. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.
a. Contractor is responsible to follow all on site facility policies
b. All VA property is considered Federal property and all Federal laws are applicable.
c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.
d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.
e. All contractor personnel are required to adhere to all VA rules and regulations.
f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility
g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.
h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.
7. SECURITY & PRIVACY CONTROL:
The Authorization & Accreditation (A&A) requirements of VHA Handbook 6500.6 do not apply to this requirement, therefore, a Security Accreditation Package is not required. No A&A or MOU/ISA is required. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security If there are any questions related to privacy, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.
Non-PIV Card Applies to unsupervised, logical and/or physical access for less than 6 months OR less than 180 aggregate days in a one-year period
Defined in VA Directive 0735 as: “Non-PIV Credential: A VA ID card containing a photograph issued to persons who do not require a PIV Credential but need unaccompanied, infrequent access to VA facilities or information systems for a period not to exceed six (6) months.”
All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC). This requirement is applicable to all subcontractor personnel requiring the same access.
A SAC is an automated records check conducted by the Federal Bureau of Investigation in collaboration with the Office of Personnel Management.
The current FY21 fees associated with background investigations: SAC is $20. This fee is the responsibility of the Contractor and will be billed accordingly.
All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC) & National Agency Check with Inquiries (NACI). This requirement is applicable to all subcontractor personnel requiring the same access.
The current fees associated with background investigations are as follows:
The SAC fingerprints is $22. This fee is the responsibility of the Contractor and will be billed accordingly.
National MOU/ISA is in place and applies to this contract. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security. If there are any questions related to privacy, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.
Routine Access and Personal Identity Verification of Contractor Personnel:
The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.
The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:
(1) When no longer needed for contract performance.
(2) Upon completion of the Contractor employee’s employment.
(3) Upon contract completion or termination.
The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.
It shall be the responsibility of the prime Contractor to return such identification to the VA.
B.2 STATEMENT OF WORK
STATEMENT OF WORK
(Maintenance, Repair, and Installation of New and Existing Security Features/Equipment of the Danville VA Illiana Health Care System’s Building/CBOC Security Systems)
| 1. | Scope of Work |
| A. | The contractor shall provide technical and professional support, management, supervision, labor, equipment, supplies, regular inspections, complete maintenance, and emergency services for facility building security systems to include all required certifications for the security systems components and OSHA requirements to the Police Services Department at the Danville, IL VA Illiana Health Care System. |
| B. | The contractor shall have an operations and maintenance plan to provide a full-time onsite dedicated /obligated Electrical Service Technician, the same Electrical Service Technician, (40 hours per week) Monday through Friday, 8 hours each day from 7:00 AM to 3:30 PM (Central Time Zone), to mirror facility business hours with a 30-minute unpaid lunch at the Danville VA Illiana Health Care Center 1900 E Main St Danville, IL and all locations under the Danville VA Illiana Health Care Center. |
| C. | If the full-time onsite dedicated /obligated Electrical Service Technician, the same Electrical Service Technician cannot report for duty for their assigned tour because of Sick Leave or Annual Leave, the Contractor shall provide an alternate dedicated qualified Electrical Service Technician for the days the dedicated/obligated Service Technician is not available. |
| D. | Contractor shall be required to accomplish corrective and preventative/planned maintenance. Contractor shall be required to accomplish routine operational tasks (e.g., maintenance), as well as unexpected or time-limited tasks. This support shall be provided by a locally sourced and qualified Electrical Service Technician (principal place of business less than or equal to 60 miles from Danville, IL VA Illiana Health Care System).The contractor’s on-site technician shall complete, cleaning, inspecting, calibrating, and changing parts to maintain the security systems and associated equipment at the highest performance levels; maintaining accurate records and data; and exhibiting strong technical, interpersonal, and problem-solving skills. |
| E. | The entire security network system shall be maintained, and the facility is expected to provide security to control the integrity of our environment. The entire complex is under a 24 hours per day, 7 days per week (24/7) operations plan. The Health Care Center operates 24/7 to maintain Mental Health Wards, Acute Care Wards, Nursing Home Environment (CLCs), Domiciliary Program, and an Urgent Care Department. The Health Care Center has a 24/7 Police department that controls all physical security equipment and shall always be operational. Below are specifics and contractor shall provide proper certifications, knowledge, and expertise for each element: |
| F. | These services are non-personal. Contractor personnel are to serve in a support role; final decisions regarding VA business will always be made by Government personnel. Contractor personnel are not subject to the supervision and control of a government officer or employee in accordance with (IAW) FAR 37.104(a) (1) (ii). Rather, contractor personnel perform their duties IAW specific tasks outlined in the performance duties. Supervisory functions such as hiring, directing, counseling, and firing of contractor personnel are not performed by the Government. Contractor personnel shall at no time allow an employer-employee relationship to develop with VA organizations or their staff. VA organizations will refrain from any activities that create the appearance of such a relationship. Contractor personnel who furnish services under this contract are subject to Government technical oversight of the services provided. The Government retains the right to reject nonconforming services or contracted personnel. |
| G. | Contractors shall not perform inherently governmental functions including decision-making, supervision of Government employees, supervision of other contractors on other contracts, and activities that create the appearance of performing such functions. |
| H. | Contractor shall have the ability to obtain any equipment and parts that are required by the government. The Government reserves the right to purchase equipment and parts from the contractor or another contractor. The contractor shall install any equipment and parts the government procures. |
| I. | This is a performance-based fixed price type contract for security systems for the VAHC and contractor shall provide services, programming, upgrades, licensing, and complete maintenance listed in the scope of work at the various locations, Refer to Section A: List of Facilities. The contractor shall provide and coordinate all transportation methods and tools to achieve reliable service to all locations listed below. |
Danville VA Illiana Health Care Center (VAMC) 1900 E. Main St Danville, IL, Peoria Community Out-Patient Clinic (CBOC) 7717 Orange Prairie Dr Peoria, IL 61615, Bloomington Community Out-Patient Clinic (CBOC) 207 Hamilton Rd Bloomington, IL 61704, Springfield Community Out-Patient Clinic (CBOC) 5850 6th St Frontage Rd E Springfield, IL 62703, Decatur Community Out-Patient Clinic (CBOC) 729 Sunny Side Rd Decatur, IL 62522, Mattoon Community Based Out-Patient Clinic (CBOC) 501 Lake Land Blvd Mattoon, IL 61938.
| J. | This shall include without limitation refer to Section B: List of Types of Security Equipment, manufacture products such as Lenel S-2 building automation for security points, J85, Pelco, March Networks, Avigilon, Hikivision, Dahu, Axis, Milestone, Marathon, Bosch Intrusion, Bosch Security Escort, Bosch Request to Exit Systems, Schlage, Site Manager, Personal Identity Verification (PIV), USAccess, HID Compliant Physical Access Control, Assa Abloy, Everfocus, Web Contact, Aiphones, Talk-a-Phones, Tripp Lite, Johnson Controls Inc. Alarm Control Corporation, Doortronics, Ultra Tech, Electronic Security Device (ESD) Company, Altronix, Milestone thermal image systems/cameras/computers, approved Switch Elite Drone and Miscellaneous. |
| 2. | Performance Schedule / Contract Type |
| A. | The period of performance of this contract is Base Plus 4 Option Years, starting 08/01/2024 or soonest date possible, utilizing one technically acceptable Electrical Service Technician. This shall be a firm fixed price type contract, Performance Based Contract. |
| 3. | Place of Performance |
| A. | The Contractor shall work with government security system program manager to determine how and when to adequately service the outpatient clinics associated with main facility. The principal area for assigned task orders (>50%) shall take place at the main facility campus (1900 E Main Street, Danville IL, 61832). Some tasks may require travel to clinic locations within the Danville, IL VA Illiana HealthCare System. Refer below and Section A: List of Facilities identifies all main facilities where work may be performed as part of this contract. The contractor shall provide and coordinate all transportation methods to achieve reliable service to all locations listed below and specified under Section A. |
| B. | Danville VA Illiana Health Care Center (VAMC) 1900 E. Main St Danville, IL, Peoria Community Out-Patient Clinic (CBOC) 7717 Orange Prairie Dr Peoria, IL 61615, Bloomington Community Out-Patient Clinic (CBOC) 207 Hamilton Rd Bloomington, IL 61704, Springfield Community Out-Patient Clinic (CBOC) 5850 6th St Frontage Rd E Springfield, IL 62703, Decatur Community Out-Patient Clinic (CBOC) 729 Sunny Side Rd Decatur, IL 62522, Mattoon Community Based Out-Patient Clinic (CBOC) 501 Lake Land Blvd Mattoon, IL 61938. |
| 4. | Hours of Performance |
| A. | Normal working hours shall consist of eight Monday through Friday, 8 hours each day from 7:00 AM to 3:30 PM (Central Time Zone), to mirror facility business hours with a 30-minute unpaid lunch, excluding federal holidays. |
| B. | Occasional overtime may be needed, a quote for 24 hours of overtime work shall be requested as part of this contract. Contractor shall submit request for payment of overtime hours through COR at the facility location. |
| C. | Federal Holidays Observed by the VAMC (and any other day designated as a Federal Holiday by Presidential Decree): | ||
| New Year’s Day | Columbus Day | ||
| Martin Luther King Day | Independence Day | ||
| Presidents’ Day | Thanksgiving Day | ||
| Memorial Day | Veteran’s Day | ||
| Juneteenth (June 19th) | Christmas Day |
Labor Day
| 5. | Equipment/Systems |
| A. | This contract is for security systems for the VAMC, and contractor shall provide services, programming, upgrades, licensing, and complete maintenance listed in the scope of work at the various locations, Refer to Section A. |
| B. | This shall include without limitation refer to Section B: List of Types of Security Equipment, manufacture products as Lenel S-2 building automation for security points, J85, Pelco, March Networks, Avigilon, Hikivision, Dahu, Axis, Milestone, Marathon, Bosch Intrusion, Bosch Security Escort, Bosch Request to Exit Systems, Schlage, Site Manager, Personal Identity Verification (PIV), USAccess, HID Compliant Physical Access Control, Assa Abloy, Everfocus, Web Contact, Aiphones, Talk-a-Phones, Tripp Lite, Johnson Controls Inc. Alarm Control Corporation, Doortronics, Ultra Tech, Electronic Security Device (ESD) Company, Altronix, Milestone thermal image systems/cameras/computers, approved Switch Elite Drone and Miscellaneous. |
| C. | Section E attachments supply all the current counts of all equipment and units at this time to the Danville VA Illiana Health Care Center, Peoria CBOC, Bloomington CBOC, Springfield CBOC, Decatur CBOC, and Mattoon CBOC security systems. A detailed list of locations can be furnished upon request. |
| 5.1 | SYSTEMS |
A. Equipment included is the Lenel S-2 OPERATOR WORKSTATIONS with software (including associated equipment unique to each operator workstations to include compliance personal identity verification system verification systems and all programming and upgrades this includes all computers, monitors, printers, badging camera, Power supplies and any components associated with this equipment).
| B. | Security points resident on Lenel S-2 Building Automation System. Includes all wiring/cabling, controllers, panels, and terminal devices, CK720, CK721, CK721A, RDR2, RDR2SA boards, IO-8 boards (e.g., Lenel S-2 interface modules/units, door contacts, duress buttons, PIR’s, annunciator panels/lights, egress buttons, motion detectors, lock mechanisms, request to exits, power supplies, Maglocks, Strikes etc.). |
| C. | Security points resident on Lenel S-2 Security System. Includes all wiring/cabling, controllers, panels, terminal devices, remote access, switches, CK720, CK721, CK721A, RDR2, RDR2SA boards, IO-8 boards, battery back-up systems, PIV compliance, USAccess (e.g. door contacts, hard wire duress buttons, PIR’s, annunciators panels/lights, egress buttons, motion detectors, lock mechanisms, card readers (PIV HID Multiclass Compliance and Physical access control), request to exits, Power supplies, Maglocks, Strikes etc.). |
| D. | CCTV systems controlled/monitored by the police and VAMC employees. Includes all cameras, wiring/cabling, monitors, workstations, video recorders, servers, decoders, switchers/controllers, remote access, DVN’s, DVR’s, POE switches with name brands as Pelco, March Networks, Avigilon, Hikivision, Dahu, Axis, Milestone, Everfocus, Axis, Site Manager, Netgear, Nitek and Genex. |
| E. | Traka Key Tracker systems controlled/monitored by police and VAMC employees. Includes all cameras, wiring/cabling, monitors, workstations, with software (including associated equipment unique to each operator workstations to include compliance personal identity verification system verification systems and all programming and upgrades (e.g., computers, monitors, printers, badging camera, Power supplies etc.). |
| F. | PlateSmart systems controlled and monitored by police and VAMC employees. Includes all cameras, wiring/cabling, monitors, workstations, with software (including associated equipment unique to each operator workstations to include compliance personal identity verification system verification systems and all programming and upgrades (e.g., computers, monitors, printers, badging camera, Power supplies etc.). |
| G. | Bosch security Escort system interface modules/units, duress buttons, annunciator panels/lights, receiver’s wires, and cables. |
| H. | Bosch Intrusion systems interface with panels, terminals, door contacts, PIR’s, request to exits, motion detectors and wires. |
| I. | Security intercom systems, Aiphones, Talk-a-Phones, excluding Elevator intercom; includes all wiring/cabling, controllers and terminal devices, servers (e.g., speakers, call buttons, annunciator panels/lights, cameras, cables/wires etc.). |
| J. | Police Operations and Police Offices in Building 102 consists of monitors, CCTV systems, servers, DVN’s, DVR’s CPU’s, KVM switches, server racks, equipment identified as, APC/UPS battery back-up systems, OT systems, Netgear, Nitek, Genex, UTP video systems, Leviton, POE switches and Black Box. |
| K. | Badging station for Personal Identity Verification (PIV) and also known as USAccess of Federal Employees and Contractors. PIV Compliance for all Physical Access Control Systems (PACS) and meet Federal Information Processing Standard 201 (FIPS 201) compliance. Standards. Shall follow all HSPD 12 credentials which have been developed collectively with contributions from various Federal groups including the National Institute for Standards and Technology (NIST), the Government Smart Card Interagency Advisory Board (GSC-IAB), and the Federal Identity Credentialing Committee (FICC). |
| L. | Security operations technical room for contractor technicians. |
| M. | The below matrix shall serve as a general estimate of current equipment that the contractor is expected to provide service on. The government reserves the right to procure additional equipment over the course of this contract, which may increase the total number of respective system components. Introduction of new system equipment is not intended to and should not substantially increase the total system size or complexity during this contract. |
| 6. | Scheduling and Status Reports |
| A. | The Government shall designate a Security System Program Manager for the entire period of performance throughout the contract as well as for each task order to address contract needs. The contractor shall provide an availability that satisfies the Hours of Performance measures outlined in section 4. |
| B. | The Contractor shall maintain a collaborative living document over the period of performance that outlines completed task orders and the status of pending task orders that have been assigned to them by the Program Manager. The Contractor shall be required to routinely provide formal and/or informal status reports on all assigned task orders to assist in planning and grading of the work during the period of performance. Examples of how these reports are through VA LEAF Request and Reporting System, Excel Spreadsheets, and Word Documents or another program that is provided by the contractor to track locations of devices and installation dates. These shall be updated by the Service Tech and provided to the Program Manager. These documents are located on the Shared Drive. Examples of these documents are located at the end of this document Section E. |
| 6.1 | Kick-Off Meeting |
| A. | The Contractor shall participate in a Technical Kick-Off Meeting within ten calendar days after contract award. The technical kick-off meeting shall occur in conjunction with the post award conference. The Contractor shall present, for review and approval by the Government, the details of the work plan and projected schedule for this effort. The work plan and projected schedule may include tentative or general hours of service, equipment, tools, dedicated / obligated technician information, preferred leave dates, substitution coverage, collaboration/expressed need of facility maps and technical documents, etc. All technicians assigned to the VA need to be at this meeting with the COR and Alt COR. This shall allow for a full tour of our locations and training on the LEAF Reporting System for work orders. |
| 7. | Services Overview |
| A. | At a high level, the tasks within the requirement include planned maintenance, corrective maintenance, and professional services for the technology assessment, implementation, and sustainment of security system devices. Also, this contract shall require a technician that is proficient with low voltage devices, medium voltage devices, consulting/internal operation support regarding security system infrastructure and any general low or medium voltage components to support or facilitate the connection and communication of Police Service managed devices. |
| 8. | TECHNOLOGY ASSESSMENT |
| A. | This work shall be provided by the Contractor in collaboration and coordination with the Program Manager. The intended purpose of this work is to offer technical advice and insight regarding system capabilities and limitations prior to replacement or new installation of security system components. |
| B. | Support of Market Research: what features, and functions are currently available, who are the manufacturer/suppliers, what are important design considerations, what the integration considerations are, cost considerations, support of IGCE formulation, etc. |
•Support of Requirements Definition: assistance determining “must have” and “desired” features/functions and level of technology, systems engineering design, support the Program Manager in writing technical specifications •Support of usability testing and human factors design, assessing ease of use
C. SITE PREP SUPPORT
Work pertaining to site preparation support and space planning activities for the implementation of new equipment that shall replace old equipment or the installation of additional equipment. This includes the assistance with site preparation planning, design, coordination, and execution, including collaboration with architects, engineers, equipment vendors, construction contractors, and internal department stakeholders. This section shall require collaboration with the Program Manager.
D. PROJECT MANAGEMENT
Overall project management, coordination, and system configuration design with stakeholders to implement new equipment or reconstruct/refine existing equipment configurations shall ultimately be maintained by the government (Program Manager). Includes preparation, participation, and leadership of meetings, conference calls, communications and liaising between the contractor and stakeholders. Also includes creation, development, and upkeep of project documentation. This work is generally performed following issuance of purchase order or contract award for new equipment/systems and extends through to operational sustainment. Contractor is responsible for providing an Electrical Technician Service (where applicable) in accordance with all previously defined sections of this document to support system additions, replacements or refinements for all projects involving facility security equipment.
E. PRE-IMPLEMENTATION SECURITY
Work associated with Information Security and Network Attached Security Equipment Pre-Implementation Checklist (e.g., VA Directive 6550) and implementation of new equipment on Virtual Local Area Network (VLAN) with appropriate network isolation and protection. Includes design and configuration of Access Control Lists (ACL). This work is performed following issuance of purchase order or contract award for new equipment and generally extends through first use and system optimization. This shall be completed by the Government Program Manager with applicable assistance/information provided by the Contractor.
F. INSTALLATION
Installation work associated with implementation of new equipment/systems. Assembly and installation of new equipment items includes hardware and software installation. Includes systems integration and connectivity testing shall be completed by the Contractor.
G. INCOMING INSPECTION
Initial inspections and acceptance inspections to validate specifications and performance levels of new equipment, including owned, rental, loaner, and demo equipment. Includes safety inspection prior to first use. This includes functional testing, user acceptance testing, and formal acceptance actions (per contract). Includes design and assignment of operations and maintenance strategy, developing O&M plan and maintenance standard operating procedures (If applicable). Establishing inventory record(s) and assigning maintenance schedule(s) for new equipment. Contractor may be asked to participate in cyclical audits of system inventory, testing of equipment, troubleshooting and other general preventative maintenance activity to support operations as well as planning and performance improvement measures. Any task orders pertaining to this section shall be scheduled by the Program Manager and completed during the routine working hours (defined in Section 4 Hours of Performance) and should not be considered or billed separately from other types of work specified in this contract.
H. EDUCATION PROVIDED-IMPLEMENTATION/ USER
The contractor shall provide or facilitate initial user training associated with new equipment implementation. Includes arranging vendor applications training and providing system “Go-Live” assistance and support. Includes training on operator-level maintenance and administration of equipment/systems in coordination with the Program Manager.
I. HAZARD REMEDIATION
The contractor shall provide actual corrective action and/or coordination of corrective actions for affected or recalled devices and associated items in coordination with the Program Manager.
J. HAZARD/RECALL INVESTIGATION
The contractor shall provide hazard/recall review, discovery, and identification of affected devices and related reporting. Incident Investigation (separate from Information Security incidents): investigation of incidents internal to VAMC(s), including forensic activities, formal root cause analyses, healthcare failure mode and effects analysis, etc. in coordination with the Program Manager.
K. DE-INSTALLATION/ DECOMMISSIONING
The contractor shall provide physical de-installation of a device/system. Decommissioning activities include sanitization of stored sensitive information as appropriate (e.g., physical destruction), reviewing maintenance history for completeness, assisting logistics with condition coding, removing from maintenance schedule (if applicable), and other associated turn-in activities (abiding with Decommissioning standard operating procedures) in coordination with the Program Manager.
L. PLANNED MAINTENANCE
The contractor shall provide routine support and planned maintenance of devices and systems (includes servers and other computer-based systems), including hardware, software, or communications networks (refer to Section B). Typically performed according to defined procedures and on a scheduled basis, to minimize a device or system’s risk of failure and/or to ensure continued operation, safety, and data security. Includes tasks such as adjusting, calibrating, cleaning, and replacing parts. Includes electrical safety inspection and testing. Includes testing the resiliency of system infrastructure and fault tolerance testing. Includes visual inspection. Includes overhauls that are extensive replacing or rebuilding of system components (separate from upgrades).
M. ELECTRICAL SAFETY INSPECTION
The contractor shall provide performance of electrical safety evaluations and applicable electrical measurements per VA, NFPA 99, and manufacturer specified requirements.
N. PERFORMANCE VERIFICATION
The contractor shall provide verification of device or system (includes system servers and other computer-based hardware/software systems) to be in operating state according to manufacturer and other specifications, separate from restorative repairs. Inspection to verify that the physical integrity, safety, and performance of a device/system meets necessary functional requirements. The contractor shall provide Technology Sustainment - Corrective Maintenance of system functionality in coordination with the Program Manager.
O. GENERAL REPAIR
The contractor shall do work performed on equipment to restore functional and acceptable operation. Generally, hardware related task orders. Restore physical integrity, safety, and/or performance of a device/system after a failure. This work typically includes troubleshooting and determination of the actions to complete the necessary repair(s); researching and determining necessary replacement parts; routine purchasing procedures; receipt of parts; completion of repair; and any intra-facility travel associated with pickup or return of equipment. Includes problem identification and resolution of security systems servers that is primarily hardware related (may include incidental running of software routines, reloading software, or connectivity assessment that is incidental to the hardware resolution) in coordination with the Program Manager. Such tasks may include but are not limited to; Replacement or service of existing alarms systems, access control system, video surveillance systems, installation of low and/or medium voltage power supplies or hookups, installation of new security equipment (provided by the government or separate authorized project-specific procurement methods).
P. SOFTWARE REPAIR
The contractor shall perform work repair/restore device software or systems to operation after a failure via software related actions including reloads and other corrective actions. Includes problem identification and resolution of systems servers that is primarily software related (may include incidental troubleshooting and correction of hardware routines, reloading hardware, or connectivity assessment that is incidental to the software resolution). Work shall be performed in coordination with the Program Manager and applicable dealer for program licensing. Technical support agreements for software are not a component of this contract and shall be established or procured separately where applicable. The Contractor shall work with applicable software support personnel to troubleshoot, diagnose, and correct deficiencies related to compliance, vulnerabilities or revisions within the software or connected hardware components in the capacity of a general technician and/or end user of the system.
| 9. | Planned Maintenance (PM) |
| A. | The contractor shall perform planned maintenance as refers to a procedure ensuring proper equipment operation and calibration. This procedure includes inspection of the security equipment for mechanical defects, cleaning of interior fans, filters, and protective domes/lenses. Also, performance verification of operator controls and adjustments, calibration verification per original equipment manufacturers’ (OEM) specifications, inspection for ground integrity and current leakage, and documentation of all results. The Contractor shall have the appropriate level of training or OEM certification to perform PM services, and they shall not perform PM services on equipment that they are not fully trained or certified on. The Contractor shall submit training certificates to the COR when required for the equipment being maintained. The OEM’s specifications shall be used as the source document for all planned maintenance (unless otherwise instructed by the COR or Program Manager). |
| 9.1. | Corrective Maintenance |
| A. | The contractor shall provide security equipment repairs to ensure equipment availability, to provide an optimum level of equipment performance, and to extend the useful life of the equipment. The Contractor shall have the appropriate level of training or OEM certification to perform corrective maintenance services, and they shall not perform corrective maintenance services on any medical equipment or any equipment that they are not fully trained or certified on (where applicable). The Contractor shall submit training certificates to the COR when required for the equipment being repaired. When repairs are required to correct equipment malfunctions, the Contractor shall use industry accepted repair practices and maintain high standards of equipment performance and safety to complete corrective maintenance services in a timely manner. All efforts shall be made to meet an average corrective maintenance turn-around time of 5 days from the initiation of a task order from the VA to the completion of the work order by the Contractor. The Contractor corrective maintenance services shall include, but are not limited to the following: |
•Performance analysis •Troubleshooting and problem identification •Decision-making regarding problem solving in the most timely and cost-effective manner •Completing the repair •Performance and electrical safety testing •Documentation of all corrective maintenance services upon completion or within one day of job completion in coordination with the Program Managers needs or internal compliance standards.
| 9.2. | Professional Services |
| A. | Professional services include any work related to supporting security equipment or Police Services department operations that is not planned or corrective maintenance. The Contractor shall provide professional services in the areas of technology assessment, implementation, and sustainment of security system devices or other devices that are used for a general safety, security, or accountability nature (as determined by the Program Manager). At no time during the period of performance is the Contractor authorized to work on, install or maintain devices of a medical or clinical nature. |
| 9.3 | Remote Support |
| A. | Remote support for sophisticated systems is a valuable, feasible and timely alternative to onsite work to fulfill some security technology management needs. The footprint of the Danville, IL VA Illiana HealthCare System spans across central Illinois. Planned and corrective maintenance inherently cannot be performed remotely; however, the Contractor may be required to perform many professional services remotely, except for hardware and software upgrades, implementations, and technical training and support, which typically require a physical presence onsite with colleagues and technology. When applicable, the Contractor may be asked by the Program Manager to provide Remote Support within the scope of their duties, knowledge, and capabilities. |
| 9.4 | Test Equipment |
| A. | The Contractor shall provide their own general test equipment to perform services covered under this contract, to include items such as electrical safety analyzer, network cable tester, etc. The Contractor shall provide all needed testing and diagnostic equipment. |
| 9.5 | Parts and Service |
| A. | The Contractor may be asked to provide labor to uninstall, move or replace equipment covered under the manufacturer’s warranty. Items that are covered under a service contract or warranty with another vendor/contractor shall not be included. If parts or equipment manufacturer services are needed for any work on security equipment or accessories rendered as part of this contract, then the Contractor shall notify the COR and Program Manager of the exact parts or equipment manufacturer services they require to complete the contracted work. The COR and Program Manager shall confirm this need, process the procurement of any parts or equipment manufacturer services related to the work covered in this contract, and shall provide those parts or services to the Contractor for work completion as per the contract. NOTE: If services are required from the equipment manufacturer (OEM), or if the contractor encounters an issue with a device that requires work from the equipment OEM of the device, then the Contractor shall inform the COR who shall confirm the need and procure those additional services from the OEM to complete the repair/maintenance on that device. |
•Completion of Work – The Contractor shall notify the COR or Program Manager prior to commencing service during normal operating hours. While on-site for maintenance, the Contractor shall be equipped with the appropriate test equipment and tooling based on the maintenance and repair required. If during the accomplishment of the service, the Contractor needs parts or equipment manufacturer services to be procured, the Contractor shall notify the COR or Program Manager and the COR shall confirm the need and provide the parts or equipment manufacturer services required to complete the service. The Contractor shall be required to have a VA Contractor PIV card, and the Contractor shall be allowed to accomplish the work unescorted in VA facilities.
NOTE: On some equipment, manufacturer services are required as repairs may require the manufacturers factory training or have special access to the device.
| 10. | Physical Demands |
| A. | Work assignments shall involve adequate workspace. On-site repairs requiring sitting, standing, walking, lifting, climbing, bending, and working in cramped and awkward positions. Contractor personnel shall be able to frequently handle objects weighing up to 40 pounds and occasionally objects weighing more than 40 pounds. |
| 11. | Work Environment |
| A. | Work shall be completed in the Police Service department, Facility Mechanical Areas, Information Centers, some patient care areas, parking lots and others. Work shall primarily be done inside well-lighted, heated, and ventilated areas, although access to some equipment may be more cramped and poorly lit. Contractor personnel may be exposed to tremendously high electrical voltages and currents, and may sustain cuts, bruises or burns caused by electric shock, and hot components. They may also be exposed to patient bodily fluids when working in patient care areas. Please note that the contractor shall provide their staff with Personal Protective Equipment (PPE) as VA is not liable for any injuries caused by a contractor staff’s non-protection. |
| 12. | Policies, Safety, and Infection Control |
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