36C25223Q0500.docx

36C25223Q0500

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1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE

DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a.

PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE

ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26.

TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212

-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C25223Q0500 06-02-2023 Ruffin,Richard 414-844-4800 X43257 06-14-2023 15:00

CDT

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 S 84th Street, Suite 101 Milwaukee WI 53214-1476 X X 517111 1500 Employees N/A X 36C252 Tomah VA Medical Center Department of Veterans Affairs 500 E. Veterans Street Tomah WI 54660-3105 36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 S 84th Street, Suite 101 Milwaukee WI 53214-1476

Department of Veterans Affairs Financial Services Center PO Box 149971 Austin TX 78714-9971 877-353-9791 512-460-5540 See CONTINUATION Page Tomah VA Medical Center Basic Cable TV and Guest WiFi Services Wage Determination 2015-4929 Revision 21 dated 12/27/2022 applies.

See CONTINUATION Page x X x Ashley Johnson Contracting Officer

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449)

OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

SAM UEI NO. ____________________________________________

CAGE CODE _____________________________________________

CONTRACTOR’S PAST PERFORMANCE POINT OF CONTACT

(IF DIFFERENT THAN ABOVE):

NAME: __________________________________________

EMAIL ADDRESS:_________________________________

b. GOVERNMENT: Richard Ruffin, Contract Specialist

CONTRACTING OFFICE CODE: 36C252

MILWAUKEE WI 53214

2. ACQUISITION OF COMMERCIAL ITEMS:

This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5 Simplified Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract. (Note: The terms “offeror” and “quoter” are both used in this Solicitation. For the purposes of this Solicitation, these terms are interchangeable; there is no difference in meaning between the two.)

3. SET-ASIDE (If any): See box 10 of STANDARD FORM 1449

4. SOLICITATION TIMELINE SUMMARY:

A. SITE VISIT:

It is strongly suggested and expected that the offeror inspect the campus to be serviced to fully understand the nature of the work and the conditions under which the work is to be performed. In no case shall failure to inspect the campus constitute grounds for a claim after contract award.

SITE VISIT IS SCHEDULED FOR WEDNESDAY JUNE 7, 2023 AT 10:00 AM LOCAL TIME. ALL INTERESTED PARTIES TO MEET COR (608-372-3971 X61773, cell 608-605-0542) AT BUILDING 40 ROOM 111.

B. RFQ QUESTIONS:

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question-and-answer requests must be submitted in a written form via e-mail to the Contract Specialist richard.ruffin@va.gov no later than FRIDAY JUNE 9, AT 15:00 LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 2 business days to all parties

C. SOLICITATION CLOSES/QUOTES DUE:

See box 8 of STANDARD FORM 1449 or most recent Amendment.

D. SUBMISSION OF QUOTE:

See 52.212-1 Instructions to Offerors—Commercial Products and Commercial Services and addendum for specific instructions to offerors.

5. CONTRACTING OFFICER AUTHORITY:

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

6. INVOICES:

a. All payments by the Government to the contractor will be made in accordance with: FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

b. Invoices shall be submitted monthly in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

c. Payments shall be made in arrears upon receipt of a properly prepared invoice

d. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

e. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-489-6135 for Enrollment.

f. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

g. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

h. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veteransaffairs/ to begin submitting electronic invoices, free of charge.

i. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

j. For assistance setting up e-Invoice, the below information is provided:

* Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

7. FACILITY REQUIREMENTS: In addition to any other requirements set forth in this Contract, the Contractor, including its employees, agents, and subcontractors (collectively “the Contractor”), shall comply with the following facility requirements. Failure to comply with these requirements shall be considered a material breach of this Contract and may be a violation of Federal law resulting in charges answerable in the United States District Court.

a. Contractor is responsible to follow all on site facility policies

b. All VA property is considered Federal property and all Federal laws are applicable.

c. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

d. All VA facilities are drug free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

e. All contractor personnel are required to adhere to all VA rules and regulations.

f. Smoking is prohibited on the entire campus, both inside and outside the VA Facility

g. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

h. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

8. SECURITY & PRIVACY CONTROL:

The Authorization & Accreditation (A&A) requirements of VHA Handbook 6500.6 do not apply to this requirement, therefore, a Security Accreditation Package is not required. No A&A or MOU/ISA is required. Sensitive information exposure as part of this contract involves applicable security controls within the facility as part of the VA Information Security If there are any questions related to privacy, please have a member of your staff contact the VA Privacy Service at (202) 461-6309. If there are any questions related to the information security, please have a member of your staff contact the Office of Cyber Security at (304) 262-7733.

B.2 STATEMENT OF WORK (SOW)

1. Contract Title.

Basic Cable TV and Guest Internet Service – Tomah, WI.

2. Background.

Basic Cable TV is an essential service for Veterans admitted to or visiting Tomah VAMC for medical services. Basic Cable TV provides patients with the opportunity to relax and feel comfortable as they receive care. Similarly, Internet access is essential in the transitioning of Service members returning from assignment and is vital towards allowing patients to remain in contact with family, friends, and colleagues. Internet access also provides a means for managing finances and researching employment and/or educational opportunities online.

For these reasons, Tomah VAMC continuously offers Basic Cable TV and Guest Internet services and currently provides both Basic Cable TV and Guest Internet Wireless (wi-fi) Access System (GIWAS) services via two separate contracts. Basic Cable TV is set to expire on 6/30/2023 and the Guest Internet Wireless (wi-fi) Access System is set to expire on 9/24/2023. Current guest internet service at Tomah VAMC is a Veteran Guest Internet Access (VGIA) network that provides Veterans and their guests, other visitors, and VA staff access to the internet during their stay or visit at the Tomah VAMC. The VGIA network is considered a public network and is not subject to the same security policies and restrictions required by the Federal Government and VA official networks.

Tomah VAMC is seeking to provide a single contract for these services. The resulting contract will provide all the daily cable tv services and channels, all guest wi-fi internet connectivity services, any required hardware maintenance, updates and services, firmware and software updates and services, and all contract administration requirements under one contract to support efficiencies and improvements of all Contractor and COR administration, ancillary maintenance tasks and overall contract management execution.

3. Scope.

3.1 Place of Performance.

3.2 Performance Period

Ordering Period One (1) Cable TV: 07/01/2023 – 06/30/2024 Ordering Period One (1) Guest Internet: 09/25/2023 – 06/30/2024 Ordering Period Two (2) Cable TV and Guest Internet: 07/01/2024 – 06/30/2025 Ordering Period Three (3) Cable TV and Guest Internet: 07/01/2025 – 06/30/2026 Ordering Period Four (4) Cable TV and Guest Internet: 07/01/2026 – 06/30/2027 Ordering Period Five (5) Cable TV and Guest Internet: 07/01/2027 – 06/30/2028 The total contract task order period of performance shall not exceed 60-months.

3.3 Cable Television Hardware and Components:

Contractor shall provide all labor, equipment, material, parts, travel, and supervision required to replace existing cable television components located throughout the Tomah VAMC campus.

3.4 Basic Cable Television Service:

Contractor shall provide a complete turnkey, Basic Cable Television Service (e.g., Charter/Spectrum, Cox Communications; not to include Satellite TV or similar providers) service with programming for 400 cable drops located throughout the Tomah VA campus.

3.5 Guest Internet and Wireless (Wi-Fi) Access System (GIWAS):

Contractor shall provide all labor, equipment, material, parts, travel, and supervision required to replace existing Guest Internet and Wireless (Wi-Fi) Access Components and hardware located throughout the Tomah VAMC campus

3.6 Optional Tasks:

3.6.1 Optional Task One: Install New Cable TV Headend

Contractor shall provide all labor, equipment, material, parts, travel, and supervision required to install one new fiber optic cable headend that shall serve the Tomah VAMC basic cable television system. New headend installation shall be in a different location than existing headend. See Section 4.5.

3.6.2 Optional Task Two: Install New GIWAS Fiber Optic Headend Contractor shall provide all labor, equipment, material, parts, travel, and supervision required to install one new fiber optic cable headend that shall serve the GIWAS system. New headend installation shall be in a different location than existing headend. See Section 4.6.

3.6.3 Optional Task Three: (GIWAS) System Expansion:

Contractor shall provide all labor, equipment, material, parts, travel, and supervision required to expand the current guest internet wireless access system into seven additional buildings on the Tomah VAMC campus. Buildings are as follows; B25 Roads and Grounds, B32 IT/Electronics Dept., B36 Fire Department, B52 Warehouse, B402A Warehouse, B425 Chapel and B424 SCM/Mailroom. See Section 4.7.

4. Specific Tasks.

4.1 Contract Management.

The Contractor shall deliver a Contractor Project Management Plan (CPMP) that lays out the Contractor’s approach, timeline, and tools to be used in execution of this contract’s efforts. The CPMP should take the form of both a narrative and graphic format that displays the schedule, milestones, risks, and resource support. The Contractor shall provide a monthly status report monitoring the quality assurance, progress/status reporting and program reviews applied to this contract.

Deliverables: Contract Management Plan

4.2 Basic Cable Television Service – Hardware and Component Upgrade:

4.2.1 System Hardware and Component Removal. Contractor shall remove all existing cable television system hardware and components identified in Schedule One in Appendix A. All removed hardware and components shall be turned over to the contract COR, with a list of items removed. List of items removed shall include model and serial numbers, component, hardware descriptions, Media Access Control (MAC) and IP addresses, date items were removed, and location from which each component removed.

4.2.2 System Hardware and Component Installation. Contractor shall provide, install, program and test new cable television system hardware and components that will replace each component, and their associated system functions, that were removed in Task 4.1.1 above. All system hardware and components installed shall operate as a complete and functional cable television system upon completion. Contractor shall provide all completed programming and testing results in a final report to contract COR upon completion in both digital PDF and hardcopy format. Final report shall list all items installed, programmed, and tested, results of testing, model and serial numbers, component, hardware descriptions, MAC and IP addresses, date items were installed, programmed, and tested, and location (Building/Room) where each component was installed. Contractor shall also provide a single-line diagram that illustrates the complete cable tv system.

4.3 Basic Cable Television Service:

4.3.1 Basic Cable Television Programming. Contractor shall provide a complete turnkey, Basic Cable Television Service (e.g., Charter/Spectrum, Cox Communications; not to include Satellite TV or similar providers) service with programming for 400 cable drops located throughout the Tomah VA campus. Programming to include the channels indicated in Table 1 below. Current Cable Television Programming identified in Schedule Two in Appendix A.

Table 1

Required Cable Television Programming (minimum)

Additional channels can be provided as well. Channels that are not required, but are highly desirable are:

4.3.2 Tomah VAMC Closed Circuit Television (CCTV) Programming. The Contractor shall provide programming options to allow for insertion of various Tomah VAMC programming services such as VetsTV, the Chapel Channel, Employee Education, etc.

4.3.3 Service Interruptions. The contractor shall provide a toll-free number to speak with a “Customer Service” representative at any time, 24 hours per day, 7 days per week in the event of a service interruption. Service interruption is defined as “an interruption of service to which the television signal is not being received at the input side of the head end equipment which results in the broadcast being halted.”. The contractor’s customer service will respond to all requests upon contact to troubleshoot any service interruption. If service is not restored within 2 hours, the contractor will dispatch a technician to travel on-site to troubleshoot and repair the reason for interruption.

Deliverables: Channel Listings.

Upon completion of channel programming and after system programming, testing and completion, Contractor shall provide the contract COR with a current, accurate, hardcopy, laminated, listing of all programming channels included with this cable television service, to include Tomah VAMC CCTV programming. Quantity of channel listings shall be 200.

4.4 Guest Internet and Wireless (Wi-Fi) Access System (GIWAS) Hardware and Component Upgrade:

4.4.1 System Hardware and Component Removal. Contractor shall remove all existing guest internet and wireless access system hardware and components identified in Schedule Three in Appendix A. All removed hardware and components shall be turned over to the contract COR, with a list of items removed. List of items removed shall include model and serial numbers, component and hardware descriptions, date items were removed, and location from which each component was removed.

4.4.2 System Hardware and Component Installation. Contractor shall provide, install, program and test new guest internet and wireless access system hardware and components that will replace each component, and their associated system functions, that were removed in Task 4.3.1 above. All system hardware and components installed shall operate as a complete and functional guest internet and wireless (wi-fi) access system upon completion. Contractor shall provide all completed programming and testing results in a final report to contract COR upon completion in both digital PDF and hardcopy format. Final report shall list all items installed, programmed, and tested, results of testing, model and serial numbers, component and hardware descriptions, date items were installed, programmed, and tested, and location (Building/Room) where each component was installed.

Deliverables: Report of Removed Items.

Report of Installed, Tested and Programmed Items.

4.5 Guest Internet and Wireless (Wi-Fi) Access System (GIWAS) – Network Support The GIWAS network is not a VA IT system and user authentication is not required to access the GIWAS. The user accesses the GIWAS via wireless, accepts the landing page, and proceeds to access the internet via the GIWAS. Peak time for users of the GIWAS network is from 12:00 PM (noon) Central Standard Time (CST) to 10:00 PM CST.

Schedule Three in Appendix A provides a list of the current GIWAS network equipment for each location including, the manufacturer, model number, location of equipment and quantity for each piece of equipment.

4.5.1 GIWAS Network Capabilities. The Contractor shall make the GIWAS network available to users and manage the GIWAS network 24 hours per day, seven (7) days per week with a goal of 98% operational availability, except for scheduled routine maintenance, and for a maximum of 400 simultaneous users. The Contractor shall work within the environments characterized by co-existence of the GIWAS with other VA networks within the VAMC, specifically, there will be competing wireless access points from the VA National Network that use various channels and frequencies which may result in interference with GIWAS. If VA puts a network in place that conflicts with the GIWAS network, then the new VA network shall have priority over the GIWAS, and the Contractor shall remedy any instances of interference. The Contractor shall:

4.5.1.1 Collaborate with the Tomah medical center to prevent potential interference with medical center’s wireless access. If there is conflict for wireless spectrum or physical space, the needs of the VAMC shall take precedence over guest access.

4.5.1.2 Ensure GIWAS access points coverage does not interfere with VAMC wireless infrastructure. Due to the potential for interference of the GIWAS with the medical center wireless infrastructure installs and/or upgrade, the access power output is recommended not to exceed 25 mW (milliwatt) with a minimal number of access points in the coverage area.

4.5.1.3 Provide an alternative to 802.11ac access at VHA medical center facility service areas where wireless is determined not to be appropriate in consultation with the medical center staff.

4.5.1.4 Provide the ability for content filtering for internet access with its GIWAS solution.

4.5.1.5 Monitor the typical usage of access points. Where high usage areas are noted, the Contractor shall re-evaluate and upgrade the bandwidth. (If the link/usage averages in excess of 85% per month, the Contractor shall reevaluate and provide additional bandwidth.) The Contractor shall report these evaluations quarterly in the Monthly Utilization Report.

4.5.1.6 Provide a Monthly Utilization Report that includes the following items:

• Trouble Ticket Report (4.5.7).

• Internet Service Provider (ISP) (4.5.2) Report including network performance.

• GIWAS Landing Page (4.5.3) Report that includes all devices and users who have accessed the GIWAS network.

• Web Content Filtering (4.5.4) Report including application filtering (e.g.

applications filtered out and those allowed in).

• Network Utilization Report by access point (4.5.5) including number of clients, number of devices and types of devices that are logging into GIWAS, amount of data transferred, number of distinct clients, bandwidth summary (includes top 20 most active sites, most common blocked sites, most visited sites), number of emails, any antivirus issues detected such as malware, botnets, intrusions, or other issues, and reporting of any network security incidents.

• Compliance with VA Handbook 6500 Appendix F (4.5.8).

• List of all GIWAS network assets to include location, manufacturer number, part number, model number, serial number, and media access control address. The Contractor shall provide this list of GIWAS network assets in the first Monthly Utilization Report, and every six months include the updated list of GIWAS network assets in the Monthly Utilization Report. The final Monthly Utilization Report shall include an up-to-date GIWAS component list to include all network component model numbers at the end of the task order.

Deliverables: Monthly Utilization Reports.

4.5.2 Internet Service Provider (ISP) The Contractor shall provide an ISP for the GIWAS network, an upload speed of 10 Mbps, and a download speed of 60 Mbps during peak use, e.g., re-allocate higher level bandwidth in building of high usage to a building of lower usage if applicable. The Contractor shall:

• Setup the ISP and verify that users can access the internet via the GIWAS network.

• Load all network infrastructure components that replaced equipment listed in Schedule Three, in Appendix A into the network architecture.

• Setup all authorities (e.g., who has access to do what with GIWAS network) and provide VA a list of the Contractor staff who are managing the network in the Monthly Utilization Report.

• Make connection to the GIWAS network firewall and establish the GIWAS network on the Contractor’s system (e.g., inventory components).

4.5.3 GIWAS Landing Page The GIWAS network is open access (no username and password, nor PIV card required). The GIWAS Landing Page includes usage agreements, terms, and conditions to be acknowledged/agreed to at the time of login, and any legal language that of which the user needs to be aware. These agreements, terms and conditions, and legal language include rules and restrictions, information security warning, public network access risk information, and VA non-liability disclaimer. The GIWAS Landing Page requires guest acceptance of GIWAS terms and conditions before allowing the guest access to the system. VA will determine all landing page content and information to be displayed including that based on recommendations from the Contractor. The GIWAS Landing Page has remained the same for the last four (4) years.

The Contractor shall update the GIWAS Landing Page Software Code to keep the code current with VA security standards. The Contractor shall update the GIWAS Landing Page to reflect any VA approved or VA-authorized changes to it.

4.5.4 Web Content Filtering. The Contractor shall perform web content filtering so that VA can deny GIWAS network access to unacceptable and undesired Internet content based on VA guidance. Web content filtering shall include VA administrator-configurable options and a capability to review and modify filtering. The Contractor shall review and update the web content filtering database daily and include the web content filtering updates and activities in the Monthly Utilization Report. These web content filtering database updates shall be based on industry standards, VA-provided criteria for unacceptable and undesired web content, and VA-administrator-configurable options. Historically, Fortinet FortiGuard software has been used for GIWAS web content filtering.

4.5.5 GIWAS Routine Network Maintenance. The Contractor shall provide routine maintenance during 12:00PM CST to 8:00AM CST, which are off peak hours for users of the GIWAS network and shall notify VA of routine maintenance seven (7) days prior to the event. The Contractor shall maintain all items in the GIWAS infrastructure. The Contractor shall identify issues, troubleshoot anomalies, and provide maintenance for the GIWAS system. Routine maintenance shall include Firmware/software updates for access points, switches, and the firewall. The Contractor shall include any actions related to this task in the Monthly Utilization Report including a summary of routine network maintenance actions including firmware updates and network downtime.

4.5.6 Network Management and Wireless/Radio Frequency (RF) Monitoring. The Contractor shall perform continuous monitoring of the RF environment, not only for potential Wi-Fi interference, but also for all interference sources in the Industrial, Scientific, and Medical bands. Monitoring shall include Bluetooth, Zig Bee 802.15.4, and other device radio frequencies in use by Real Time Location System. The Contractor shall operate GIWAS with minimum or no interference with other VAMC wireless networks. If there is conflict for wireless spectrum or physical space, the needs of VA official-use networks shall take precedence over GIWAS access. The current VA network coverage has been recently updated and the Contractor shall reevaluate GIWAS needs and coverage accordingly. The Contractor shall update the Monthly Utilization Report that summarizes for each building network traffic levels, security issues, and peak simultaneous devices connections for the previous month. The Contractor shall include in the Monthly Utilization Report access point utilization evaluations, along with incidences of interference resulting in degraded performance, and recommendations for any areas that require upgraded bandwidth.

The Contractor shall resolve network management issues within 24 to 72 hours of the call. In the event of network or component(s) failure the Contractor shall troubleshoot the issues to determine the cause the failure. Common mid-level technical questions include things such as local system set-up, local network issues, or compliance with data and interoperability standards, as well as applying technical solutions to issues that have established resolution methods.

4.5.7 Tier 1 Support. Tier 1 offers the first line of customer support, addressing the most basic customer issues (e.g., general inquiries, non-technical questions, website navigation assistance, and basic procedural “how-to” questions). Tier 1 support provides information that may be found in manuals, with questions not found in manuals (generally more technical in nature) going to network and wireless/RF monitoring support (section 4.5.6), which offers more in-depth technical support than Tier 1.

Users of the GIWAS network are Veterans, their guests, visitors to the Tomah VAMC, VA staff, or Contractors. The Contractor shall provide Tier 1 help desk support for GIWAS network users. The Contractor shall provide VA with a toll-free phone number and e-mail address for reaching the Contractor for support. The Contractor shall provide a list of trouble tickets and its resolution or status in a Trouble Ticket Report that is included with the Monthly Utilization Report. The Contractor shall be available to receive and respond all VA calls to the help desk. For Tier 1 issues the Contractor shall respond with solutions immediately, and have the issue(s) resolved within 60 minutes.

4.5.8 Appendix F Compliance. The Contractor shall report every six months in the Monthly Utilization Report on compliance with Appendix F (See Section D of solicitation for attachment), specifically addressing how the Contractor is ensuring compliance with the following Appendix F 1.4.1 Security requirements:

• Advisory banner implementation

• Identify security solutions and content filtering solution

• Identify physical security controls

• Audit Trail Responsibilities include o Security Logging Parameters o Audit Log(s) Review The Appendix F requirements “Additional Requirements for Domiciliary Settings, Access Control Implementation” does not apply to GIWAS because Tomah VAMC does not have domiciliary.

4.5.9 Transition Support. The Contractor shall provide a plan for 60 days of outgoing transition support upon Government approval of the GIWAS Network Support Transition Plan for transitioning work from the current Contract to a Government entity or to another Contractor or to the incumbent Contractor under a new Contract. The Contractor shall ensure there will be no service degradation during transition. In accordance with the Government-approved transition plan, the Contractor shall assist the Government in planning and implementing a complete transition from this Contract to a new successor provider. This shall include formal coordination with Government staff and successor staff and management. It shall also include delivery of copies of all artifacts delivered under this contract, as well as existing policies and procedures, and delivery of required metrics and statistics. This GIWAS Network Support Transition Plan shall include, but is not limited to:

1. Coordinating with Government representatives.

2. Coordinating with the incoming Contractor regarding the following:

a. Knowledge management

b. Tier 1 Support and network management

3. Review, evaluation, and transition of current support services.

4. Transition of historic data to new Contractor.

5. Transfer final Monthly Utilization Report and any necessary business and/or technical documentation.

6. Orientation phase and program to introduce Government and Contractor personnel, programs, and users to the Contractor's team, tools, methodologies, and business processes.

The Contractor shall also produce a list of all assets associated with the project at the time of acceptance of the Final Certification of Software Quality Assurance of assets.

This shall be finalized upon full Government acceptance of the asset because documentation and other assets may change based upon the development contractors’ remediation of defects effort during Deployment Support. This includes all software assets, specification of support environments, tools; hardware and software licenses, warranties, and maintenance agreements; documentation, and any other assets that must be maintained throughout the asset lifecycle. The finalized asset list shall be delivered as a Certificate of Transition Completion for all assets, which will be signed by the Development PM and the Receiving Organization to indicate acceptance.

Deliverables: GIWAS Network Support Transition Plan

Final Monthly Utilization Report

Certificate of Transition Completion

4.6 Optional Task One - Install New Cable TV Headend:

4.6.1 The cable tv provider Demarcation Point (DMarc) for the new cable tv system shall be located in B32. Because of current ongoing construction in B32, the final room location within B32 shall be determined at the time of install.

Contractor shall test and program newly installed headends and provide the contract COR with all test results.

Contractor shall provide the contract COR an itemized list of all new components installed to include component type, date installed, where component was installed and list of all MAC and IP addresses, as required and assigned to each component.

New cable tv headend shall have the same output power as the current cable tv headend, or the entire cable tv system, campus wide, will have to be rebalanced by the Contractor.

Existing headend located in B408/Rm. 1884 and its function shall remain active and operational until the new headend systems are installed, tested, and put into service.

When new headends are completed and put into service, the Contractor shall decommission, disconnect, and remove the existing headends located in B408/Rm. 1884. All removed headend hardware shall be turned over to the Contract COR, with an itemized list of components removed, where they were removed from and on what date they were removed.

4.7 Optional Task Two – Install New GIWAS Fiber Optic Headend:

4.7.1 The Internet Service Protocol (ISP) and Demarcation Point (DMarc) for the new guest internet wireless (wi-fi) access system shall originate in B32, Rm. 006 All new fiber optic headends, cabling, cable terminations and associated new equipment and assemblies will be installed in B32/Rm. 110.

Contractor shall test and program newly installed fiber optic headends and provide the contract COR with all test results.

Contractor shall provide the contract COR an itemized list of all new components installed to include component type, date installed, where component was installed and list of all MAC and IP addresses assigned to each component.

Existing headends and their function shall remain active and operational until the new headend systems are installed, tested, and put into service.

When new headends are completed and put into service, the Contractor shall decommission, disconnect, and remove the existing headends located in B408/Rm. 1884. All removed headend hardware shall be turned over to the Contract COR, with an itemized list of components removed, where they were removed from and on what date they were removed.

4.8 Optional Task Three – GIWAS Expansion:

4.8.1 Add WAPS’s and Switches to seven additional buildings on the Tomah VAMC campus. Building, room number, and equipment are identified in GIWAS Expansion Equipment Schedule below. Locations are approximate, and exact locations will be determined during Contractor site visits and walk throughs after contract award.

4.8.2 B25 – Install new Wireless Access Point (WAP) in corridor 114 and new Power Over Ethernet (POE) Switch in existing IT cabinet located adjacent to corridor 114. Contractor shall pull required cable from new (POE) Switch to new WAP, terminate all connections, test, and bring into service

4.8.3 B32 - Install new Wireless Access Point (WAP) in Rm. 001 and new Power Over Ethernet (POE) Switch in Rm. 006. Contractor shall pull required cable from new (POE) Switch to new WAP, terminate all connections, test, and bring into service.

4.8.4 B36 - Install three (3) new Wireless Access Point (WAP) in Rms. 103, 113 and sleeping quarters corridor and new Power Over Ethernet (POE) Switch in Rm. 110. Contractor shall pull required cable from new (POE) Switch to new WAP, terminate all connections, test, and bring into service.

4.8.5 B52 – Install one new Power Over Ethernet (POE) Switch in mechanical/Rm. 105201 and configure one port for hardwire connection. No WAP required in this location. Only a smaller POE, with minimal ports is required.

4.8.6 B402A - Install new Wireless Access Point (WAP) on the ceiling of the B402A warehouse. Contractor shall use existing switch located in B402/Rm. 1221. Contractor shall pull required cable from existing switch to new WAP, terminate all connections, test, and bring into service.

4.8.7 B424 - Install new Wireless Access Point (WAP) in Rm. 1580 and 1560. Contractor shall use existing switch located in B424/Rm. 1506. Contractor shall pull required cable from existing switch to new WAP, terminate all connections, test, and bring into service.

4.8.8 B425 - Install two new Wireless Access Point (WAP) in Rm. 001, one new WAP in corridor 014, just outside of the Chapel, and a new (POE) Switch in IT closet located in the back of Rm. 001. Contractor shall pull required cable from new switch to new WAP’s, terminate all connections, test, and bring into service.

4.8.9 Contractor shall provide the following to the contract COR.

· A list of all components installed to include equipment type with function and manufacturer, model numbers, date of installation, date of testing and programming and locations of installation, GIWAS Expansion Equipment Schedule:

Deliverables: Itemized list of all new GIWAS Expansion components installed.

5. General Requirements

5.1 Performance Monitoring The table below defines the Performance Standards and Acceptable Levels of Performance associated with this effort.

2. Efficient and effective in meeting requirements.

3. Meets technical needs and mission requirements.

4. Provides quality services/products.

Satisfactory or higher.

2. Products completed, reviewed, delivered in accordance with the established schedule.

3. Notifies customer in advance of potential problems.

Satisfactory or higher.

staffing levels appropriate.

2. Personnel possess necessary knowledge, skills and abilities to perform tasks.

Satisfactory or higher.

coordination of all activities to execute effort.

Satisfactory or higher.

The COR will utilize a Quality Assurance Surveillance Plan (QASP) throughout the life of the contract to ensure that the Contractor is performing the services required by this PWS in an acceptable level of performance. The Government reserves the right to alter or change the QASP at its own discretion. A Performance Based Service Assessment will be used by the COR in accordance with the QASP to assess Contractor performance.

5.2 Section 508 – Electronic and Information Technology (EIT) Standards.

On August 7, 1998, Section 508 of the Rehabilitation Act of 1973 was amended to require that when Federal departments or agencies develop, procure, maintain, or use Electronic and Information Technology, that they shall ensure it allows Federal employees with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by other Federal employees. Section 508 required the Architectural and Transportation Barriers Compliance Board (Access Board) to publish standards setting forth a definition of electronic and information technology and the technical and functional criteria for such technology to comply with Section 508. These standards have been developed are published with an effective date of December 21, 2000. Federal departments and agencies shall develop all Electronic and Information Technology requirements to comply with the standards found in 36 CFR 1194.

The Section 508 standards established by the Architectural and Transportation Barriers Compliance Board (Access Board) are incorporated into, and made part of all VA orders, solicitations, and purchase orders developed to procure Electronic and Information Technology (EIT). These standards are found in their entirety at:

https://www.access-board.gov/guidelines-and-standards/communications-and-it/aboutthe-section-508-standards/section-508-standards. A printed copy of the standards will be supplied upon request. The Contractor shall comply with the technical standards as listed below:

§ 1194.21 Software applications and operating systems § 1194.22 Web-based intranet and internet information and applications § 1194.23 Telecommunications products § 1194.24 Video and multimedia products § 1194.25 Self-contained, closed products § 1194.26 Desktop and portable computers § 1194.31 Functional Performance Criteria § 1194.41 Information, Documentation, and Support

5.2.1 Equivalent Facilitation

Alternatively, offerors may propose products and services that provide equivalent facilitation, pursuant to Section 508, subpart A, §1194.5. Such offerors will be considered to have provided equivalent facilitation when the proposed deliverables result in substantially equivalent or greater access to and use of information for those with disabilities.

5.2.2 Compatibility with Assistive Technology

The Section 508 standards do not require the installation of specific accessibility-related software or the attachment of an assistive technology device. Section 508 requires that the EIT be compatible with such software and devices so that EIT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

5.2.3 Acceptance and Acceptance Testing

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the identified Section 508 standards’ requirements for accessibility and must include final test results demonstrating Section 508 compliance. Deliverables should meet applicable accessibility requirements and should not adversely affect accessibility features of existing EIT technologies. The Government reserves the right to independently test for Section 508 Compliance before delivery. The Contractor shall be able to demonstrate Section 508 Compliance upon delivery. Automated test tools and manual techniques are used in the VA Section 508 compliance assessment. Additional information concerning tools and resources can be found at http://www.section508.va.gov/section508/Resources.asp

Deliverable: Final Section 508 Compliance Test Results

6. Security Requirements

6.1 All Contractor FST’s (Field Service Technician(s)) shall obtain contractor ID badges from the COR. Identification shall be worn visible always by the Contractor and all FST’s while on premises. Contractor shall coordinate with COR to acquire said identification badges.

6.2 During normal working hours of operation, Monday through Friday, the contractor shall check in with the COR/Tomah VAMC (Veterans Affairs Medical Center) POC (Point of Contact) when arriving to perform work and check out with the COR/Tomah VAMC POC when work/workday is complete.

6.3 During other than normal hours of operation, the contractor shall sign in and out with the Fire Department located on the east end of B36.

6.4 It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VAMC will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

6.5 Effective January 1, 2019, smoking is prohibited both inside and outside (entire campus) at the VAMC.

6.6 Possession of weapons is prohibited.