36C25221Q0992.docx

36C25221Q0992

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9.

ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE

WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15

CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTA

CHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNAT

URE OF OFFEROR/CONTRACTOR

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C25221Q0992 08-25-2021 Cannaday,Erika 414-844-4800 x43288 09-08-2021 10:00

CDT

36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 S 84th Street, Suite 101 Milwaukee WI 53214-1476 X X 561720 $19.5 Million N/A X 36C252 Captain James A Lovell Federal Health Care Center 3001 Green Bay Road North Chicago IL 60064 36C252 Department of Veterans Affairs Great Lakes Acquisition Center (GLAC) 115 S 84th Street, Suite 101 Milwaukee WI 53214-1476

Department of Veterans Affairs Financial Services Center PO Box 149971 Austin TX 78714-9971 877-353-9791 512-460-5540 See CONTINUATION Page This Solicitation is for housekeeping / janitorial services at Captain James A Lovell Federal Health Care Center in North Chicago, in accordance with the Performance Work Statement.

Award is subject to Service Contract Labor Standards and 2015-4935 (rev.

15), dated 5/12/2021 or most recent revision See CONTINUATION Page X X X B.1 CONTRACT ADMINISTRATION DATA (continuation from Standard Form 1449) OFFERORS MUST COMPLETE AND RETURN ALL INFORMATION DESIGNATED HEREIN PRIOR TO THE TIME SPECIFIED IN BLOCK 8 OF SF 1449 IN ORDER TO BE CONSIDERED FOR AWARD.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

CONTRACTOR NAME _____________________________________

ADDRESS ________________________________________________

CITY-STATE-ZIP __________________________________________

POINT OF CONTACT/TITLE ________________________________

DUNS NUMBER NO. ______________________________________

b. GOVERNMENT: ERIKA A CANNADAY

CONTRACTING OFFICE CODE: 36C252

MILWAUKEE WI 53214

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

a. FAR 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER – SYSTEM FOR AWARD MANAGEMENT (OCT 2018)

3. INVOICES:

a. Invoices shall be submitted monthly in arrears in accordance with: 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

b. Payments shall be made in arrears upon receipt of a properly prepared invoice

c. The VA has mandated electronic invoice submission to the Veterans Affairs Financial Services Center (VAFSC). VAFSC has partnered with Tungsten Network e-Invoicing network, for submissions of all electronic invoices to VA. Tungsten Network electronic invoicing is free to all VA vendors. In order to submit electronic invoices, all VA vendors must register with Tungsten Network by submitting an email to VA.Registration@Tungsten-Network.com or calling 1-877-752-0900 option 2 for Enrollment.

d. Contractor shall submit an electronic invoice by the tenth (10th) of the following month services were performed to the Veterans Affairs Financial Services Center (VAFSC) e-Invoice through the website at https://portal.Tungsten-Network.com/Login.aspx. For questions regarding the submission of VA electronic invoices, Tungsten Network customer service may be contacted at 1-877-489-6135.

e. All invoices shall reference the vendor name and address, customer name, contract number, appropriate obligation/funding order number, description of services provided, quantity, unit price, and total invoice amount (any additional info). Invoices shall also include any payment discount terms.

4. GOVERNMENT INVOICE ADDRESS (See SF1449 Block 18):

a. All invoices from the contractor shall be submitted electronically in accordance with 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

b. Facsimile, e-mail, and scanned documents are not acceptable forms of submission for payment requests.

c. VA’s Electronic Invoice Presentment and Payment System – The Veterans Affairs Financial Services Center (VAFSC) uses a third-party contractor, Tungsten Network e-Invoice, to transition vendors from paper to electronic invoice submission. Please go to this website: http://www.tungsten-network.com/customer-campaigns/veterans-affairs-us/ to begin submitting electronic invoices, free of charge.

d. As of July 1, 2020, the VA10091 form has been eliminated and the VAFSC is requiring our vendors to update and add their information in the Customer Engagement Portal (CEP) at https://www.cep.fsc.va.gov/. This is for new vendors being added to FMS only.

e. For assistance setting up e-Invoice, the below information is provided:

i. * Tungsten Network e-Invoice Setup Information: 1-877-489-6135

* Tungsten Network e-Invoice email: VA.Registration@Tungsten-Network.com

* FSC e-Invoice Contact Information: 1-877-353-9791

* FSC e-invoice email: vafsccshd@va.gov

5. ACQUISITION OF COMMERCIAL ITEMS:

This Request for Quote (RFQ) solicitation is issued under the authority of FAR Part 13.5 Simplified Procedures for Certain Commercial Items in which simplified acquisition procedures in FAR Part 13 will be used. FAR Part 14 and 15 will not be used. From this RFQ, the Government intends to award a firm fixed price contract where the contractor provides a price that is not subject to any adjustment on the basis of the contractor’s cost experience in performing the contract.

6. SITE VISIT:

It is strongly suggested and expected that the offeror inspect the campus to be serviced to fully understand the nature of the work and the conditions under which the work is to be performed. In no case shall failure to inspect the campus constitute grounds for a claim after contract award.

SITE VISIT IS SCHEDULED FOR WEDNESDAY SEPTEMBER 1, 2021 AT 10:00 AM LOCAL TIME. ALL INTERESTED PARTIES TO MEET MICHAEL GUNTER AT BUILDING 131, ROOM E.

PLEASE NOTE: WHILE ON CAMPUS, ALL PERSONS WILL BE SUBJECT TO TEMPERATURE SCREENING AND REQUIRED TO WEAR MASKS INSIDE ANY VAMC BUILDING AND WHILE TRAVELING IN VEHICLES FOR PURPOSES OF THE SITE VISIT.

7. RFQ QUESTIONS:

In order to maintain integrity of this solicitation and subsequent award date, all offerors are advised that any question and answer requests must be submitted in a written form via e-mail to the Contracting Officer erika.cannaday@va.gov no later than FRIDAY SEPTEMBER 3, AT 1:00 PM LOCAL TIME. Contracting will issue a consolidated response via solicitation amendment to https://sam.gov Contract Opportunities within 2 business days to all parties

8. CONTRACTING OFFICER AUTHORITY:

The Contracting Officer is the only person authorized to approve changes or modify any of the requirements under this contract. The Contractor shall communicate with the Contracting Officer on all matters pertaining to contract administration. Only the Contracting Officer is authorized to make commitment or issue changes that will affect price, quantity or quality of performance of this contract. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change shall be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred thereof.

9. IDENTIFICATION, PARKING, SMOKING AND VA REGULATIONS:

a. All VA property is considered Federal property and all Federal laws are applicable.

b. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VA will not invalidate or make reimbursement for parking violations of the Contractor under any conditions.

c. All VA facilities are drug-free. Possession of drugs, to include Marijuana and all Marijuana bi-products are prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

d. All contractor personnel are required to adhere to all VA rules and regulations.

e. Smoking is prohibited on the entire campus, both inside and outside the VA Facility

f. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

g. VHA DIRECTIVE 1192: This Veterans Health Administration (VHA) directive establishes policy and provides guidance for the prevention of seasonal influenza in VHA facilities through the vaccination or masking of health care personnel (HCP). AUTHORITY: Title 38 United States Code (U.S.C.) 7301(b), 7318(b). Contractor is responsible in ensuring that all aspects of this directive are implemented, including providing face masks and influenza vaccines for all employees working at a VA facility.

10. SECURITY & PRIVACY CONTROL:

Routine Access and Personal Identity Verification of Contractor Personnel:

The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24 and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

The Contractor shall account for all forms of Government-provided identification issued to the Contractor employees in connection with performance under this contract. The Contractor shall return such identification to the issuing agency at the earliest of any of the following, unless otherwise determined by the Government:

(1) When no longer needed for contract performance.

(2) Upon completion of the Contractor employee’s employment.

(3) Upon contract completion or termination.

The Contracting Officer may delay final payment under a contract if the Contractor fails to comply with these requirements.

It shall be the responsibility of the prime Contractor to return such identification to the VA.

B.2 PRICE/COST SCHEDULE

Base Period: 9/1/2021 – 8/31/2022

Base Period Total Price: $ Option Year One: 9/1/2022 – 8/31/2023

Option Year One Total Price: $ Option Year Two: 9/1/2023 – 8/31/2024

Option Year Two Total Price: $ Option Year Three: 9/1/2024 – 8/31/2025

Option Year Three Total Price: $

Option Year Four: 9/1/2025 – 8/31/2026

Option Year Four Total Price: $ Base and All Option Years Total Price: $

B.3 PERFORMANCE WORK STATEMENT

1. GENERAL REQUIREMENTS

1.1 Introduction This is a non-personal services contract. The Contractor shall furnish all labor, management, administration, transportation, to execute hospital housekeeping services for all indicated medical activities areas within the James A Lovell Federal Health Care Center (FHCC) system main campus in accordance with Government mandated standards/outputs.

1.2 Place of Performance

Captain James A Lovell, Federal Health Care Center 3001 Green Bay Road North Chicago, IL 60064

1.3 Period of Performance

1.4 Holidays

If the President of the United States declares any other day a holiday, or by executive action closes any facility, the COR shall determine if janitorial services are needed at any of the facilities. If so, services shall be performed at the established contract rates. Federal Holidays observed by all facilities are listed below. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday.

Holiday Date Month

2. STAFFING

2.1 Key Personnel

Key Personnel shall consist of an Executive Housekeeper and individual Shift Leaders.

2.2 Executive Housekeeper. The Contractor shall dedicate one Executive Housekeeper for overall supervision of this contract. Duties of this Executive Housekeeper shall be to execute managerial and administrative oversight of FHCC housekeeping requirements. This does not prevent FHCC EMS Management from giving instructions to Contractors who are onsite working as housekeepers.

2.2.1 Availability. The Executive Housekeeper need not be present on all shifts but must be available by phone during the term of this contract and attend required meetings that occur during regular business hours.

2.2.2 Executive Housekeeper Attendance at required meetings. The COR requires the Executive Housekeeper to attend all scheduled contract performance meetings and may request attendance at unscheduled meetings as required, during regular business hours and with twelve (12) hours’ notice.

2.2.3 Experience Requirements. The Executive Housekeeper shall possess a minimum of three (3) years of housekeeping experience, which shall consist of a minimum of two (2) years of general housekeeping experience and at least one (1) years of specific and verifiable hospital housekeeping experience.

2.2.4 Executive Housekeeper Absence from Duty. For scheduled absences in excess of three (3) working days, the Contractor shall notify the COR or his/her designated representative in writing at least four (4) workdays (M-F) before any scheduled absence. If the Executive Housekeeper is to be absent longer than two (2) consecutive weeks, the contractor shall arrange for a suitable and fully qualified temporary replacement. This shall be coordinated with the COR/Chief of Environmental Services of FHCC at least one (1) week in advance for known absences and within one (1) day of an absence extending to two (2) consecutive weeks.

2.3 Shift Leader. The Contractor shall ensure that a fully qualified shift leader is present for each scheduled shift with contractor employees present.

2.3.1 Experience Requirements. The Shift Leader shall possess at least one (1) year of experience within the last three (3) years in hospital/medical housekeeping services (not general housekeeping).

2.3.2 Substitution of Shift Supervisors/Leaders For scheduled absences of longer than three (3) days duration, the Contractor shall notify the COR or his/her designated representative in writing at least four (4) workdays before any scheduled absence. If the Shift Leader is to be absent longer than one (1) week, the contractor shall arrange for a suitable temporary replacement. This shall be coordinated with the COR/Chief of Environmental Services of FHCC at least one (1) week in advance for known absences and within one (1) day of an absence extending to two (2) consecutive weeks.

2.4 Housekeeping Staffing Standards

Contractor shall provide adequate housekeeping staff to ensure completion of all required/assigned work tasks, in accordance with the 2.4.1, during each assigned shift. Failure on the part of the contractor to not complete all assigned/required tasks or complete the assigned/required tasks to the standard of this PWS during a particular shift shall constitute non-performance for the specific area or task not completed.

2.4.1 Staffing Standards Monday - Friday

2.4.2 Staffing Standards Saturday, Sunday and Holidays

2.5 Personnel Roster.

The Contractor shall submit an initial personnel roster to the COR within five (5) days after award, for all personnel proposed to provide housekeeping services at each FHCC. This roster must include name, date of birth, citizenship, passport number and work permit number if non-US citizen. Updated rosters shall be sent to the COR at least on a quarterly basis or sooner if there are significant changes in contractor personnel.

Note: The Contractor shall not employ anyone living in the United States, its territories and possessions illegally or in violation of the Immigration Laws of the United States. The Contractor shall furnish the COR proper documentary evidence (Copies of passports, work permits, etc.) of his/her employees who are non-US citizens and take such other action as is reasonably necessary to ensure compliance with this provision.

2.6 Contractor Employee Medical Criteria and Care

2.6.1 Medical Treatment of Contractor Employees. FHCC may provide emergency treatment to prevent loss of life, limb, or prevent undue suffering to the Contractor’s employees working at each of the FHCC. The Contractor shall pay for medical services provided in accordance with current policies regarding civilian emergencies for Government/Contractor personnel. Required medical examinations and treatment for all job-related injuries or illness shall be the responsibility of the Contractor.

2.6.2 Needle Sticks & Blood Exposures. Vendor must have Bloodborne pathogen exposure plan for contractor employees. Contractor employees who have accidental percutaneous (needle stick), ocular or mucous membrane exposure to blood or other body fluids can receive initial treatment in accordance with FHCC “Bloodborne Pathogen Exposure Control Plan” but FHCC shall not cover the treatment cost.

2.6.3 Health Exams. The Government reserves the right to require examinations or re-examination of any employee as determined necessary by the James A Lovell FHCC Director/COR/VA. Any such examinations shall be performed by the Government at Government expense.

2.6.4 Required Immunizations. Contractor staff shall have received or commenced receiving all required immunizations prior to beginning work at the FHCC. The Contractor shall forward current immunization records for all employees within 5 calendar days of any Government request. If required by the Hospital Infection Control Committee (ICC), the Government shall provide serologic screening and subsequent immunization of Contractor staff, at no cost to the employee or the company.

NOTE: All Contractor employees shall show proof of having received or commenced the following immunizations. Such proof shall be shown on the employee’s personal immunization record with the appropriate verifying signature from the medical facility providing the immunization record shall be provided to the COR prior to the employee beginning work at the FHCC.

a. Tuberculosis Testing (TB-tine or PPd)

b. Hepatitis B (3 shot series, with blood titer upon completion)*

c. Annual Flu Vaccine**

d. Other Vaccines may be required as VA guidelines and public health concerns emerge.

*The first Hepatitis B shot shall be given prior to the housekeeper start working. All remaining shots in this series (2) shall then be completed within a time frame of 6 months. Proof of the initiation of the shot series shall be provided by the contractor before the employee starts work. Proof of completion of the shot series shall be provided at the 6-month anniversary of the employee’s commencement of work. All tuberculosis testing results shall be no older than 30 days prior to commencement of work activities at the government hospital.

**As annual flu vaccine is required each year, contractor employee shall show proof of having received it once per calendar year.

2.6.5 Contractor Occupational Health Program. The Contractor shall provide a copy of its existing Occupational Health Program for Contractor employees to the COR within 30 calendar days after award.

3. CONTRACTOR REQUIREMENTS

3.1 Orientation and Training.

Contractor shall attend a pre-work orientation meeting prior to the commencement of work on site. FHCC shall schedule this meeting and it shall include discussion on the following topics: Fire and Safety; Infection Control; Disaster procedures.

Contractor shall be responsible to ensure that Contractor employees coming to the work site shall receive the information required above. Documentation of such training shall be required in writing and a copy of training sheets shall be given to the COR.

3.1.1 Contractor Employee Orientation & Language Requirements. The Contractor shall complete a one-day orientation training session at FHCC before beginning any work activities. Completion of this requirement is on the Contractor’s time and at the Contractor’s expense. All Contractor Executive Housekeeper & Work Supervisor/leader personnel shall be able to fluently speak, read, and write the English language at a standard acceptable to the COR. All other Contractor employees shall be able to speak, read & write the English language, at a level which shall permit them to perform their shall and understand both written and verbal instructions and directions. Contractors shall attend FHCC EMS Staffing shift huddles for general instructions, training, and assignments from EMS Management or designee daily.

3.1.2 Initial Orientation and Continuing Education. The Contractor shall provide initial orientation to each employee prior to commencement of their employment under this contract. Additionally, the contractor shall provide continuing education training in medical cleaning procedures and environmental services for all employees at least semi-annually.

3.1.3 Training. The Contractor shall be responsible to ensure Contractor employees providing work on this Contract are fully trained and completely competent to perform the required work. All Contract Employees must acknowledge and sign the VA Rules of Behavior. All Contract Employees must complete VA Privacy Training (TMS 10203).

3.1.4 Training Documentation. The contractor shall maintain a file of all employee training records that is conducted during the course of this contract. The Contractor shall provide to the Government copies of all initial orientation and continuing education documentation/certificates for all of its employees (including purpose of training) within 24 hours of being requested by the COR. All Contractor training records shall be maintained at the home office site.

3.2 Contractor Employee Appearance

3.2.1 Uniforms. The Contractor shall provide all its housekeeping employees, other than the Executive Housekeeper, uniforms of distinctive color and design distinguishable from all other FHCC employee uniforms. All employees shall be required to wear a clean uniform that is in good repair and is free of holes, tears, or any signs of disrepair during their hours of duty in the FHCC. Jeans may be worn as part of a uniform if they are Navy blue, black, tan/khaki, or grey in color. Leggings or other tight-fitting or constricting spandex/nylon materials are not permissible as housekeeping attire.

3.2.2 ID Badges. All housekeeping personnel shall wear & visibly display either a Government or Contractor provided identification badge as part of their uniform at all times while in the conduct of their duties under this contract in the same manner as is appropriate for government employees which is visible and above the waist. The Government ID badge remains the property of the Government and shall be returned upon contract completion or at the time an employee is terminated or terminates employment.

3.2.3 Contractor Employee Attire & Personal Hygiene. Attire worn by Contractor employees shall comply with general safety and hygiene requirements commensurate with working in a hospital/clinical environment. The wearing of open-toed shoes, Crocs, or sandals by contractor employees while on duty is prohibited. Contractor employees shall adhere to a personal standard of acceptable hygiene, which shall include clean clothing and shoes and the application of personal hygiene products which shall eliminate personal body odors at work.

3.2.4 Personal Protective Clothing/Equipment. The government will provide the following basic Personal Protective Clothing (PPE) for routine hospital cleaning: surgical masks, gloves, gowns, and respirators, as needed. The Contractor shall provide to its employees any additional necessary or required PPE and devices (i.e., rubber aprons, safety shoes, protective face shields, outdoor gear, etc.) at its expense.

3.3 Security Requirements and Safety

3.3.1 Investigations. All Contract Employees must have an adjudicated background investigation. All contractor employees are subject to the same level of investigation as VA employees who have access to VA Sensitive Information. The level of background investigation commensurate with the level of access needed to perform in accordance with the statement of work is: Special Agreement Check (SAC) & National Agency Check with Inquiries (NACI), Tier 1. This requirement is applicable to all subcontractor personnel requiring the same access.

The current FY21 fees associated with background investigations are as follows:

The SAC fingerprints is $20. This fee is the responsibility of the Contractor and shall be billed accordingly.

3.3.2 Collection of ID Badges from Ex-Employees. The contractor shall return a former employee’s ID badge to the COR within 3 duty days of any employee’s departure.

3.3.3 Keys. The Contractor shall be provided keys or allowed access to rooms requiring cleaning. The Government may choose to accompany Contractor personnel into certain secured areas. Keys provided to the Contractor shall not be duplicated. In the event of a Contractor lost key, the Contractor shall reimburse the Government for the total costs involved but in no case shall the charge be less than $50. The Contractor’s Executive Housekeeper shall sign a hand receipt for all keys issued by the James A Lovell Federal Health Care Center key custodian, designated representative, or FHCC Police.

3.3.4 Contractor Liability. The Contractor shall be liable for any unauthorized use of keys, or negligent employee conduct in work areas that directly results in damage, loss, or theft of Government property.

3.3.5 Completion of Assigned Work Shift. Contractor employees shall immediately depart the facility upon completion of their assigned shift.

3.3.6 Contractor Safety Precautions. The Contractor shall exercise all standard safety precautions (e.g., warning signs, interruption of work, phasing of work, etc.) to allow safe passage of hospital patients, personnel, equipment, or carts in work areas. Shall observe CDC, OSHA, and applicable hospital safety rules.

3.3.7 Accident Reports. The Contractor shall submit accident reports in accordance with the provisions of James A Lovell FHCC Safety Policy. A copy of all accident reports shall be furnished within 3 working days to the COR who, in turn, shall forward it to the FHCC Safety Officer.

3.4 Additional Contractor Requirements

3.4.1 Compliance with FHCC policies and guidelines. Contractor personnel shall observe and comply with all rules, policies, and regulations prescribed by the respective FHCC and other federal authorities concerning eating/smoking areas, fire, safety, sanitation, security and possession of firearms or other lethal weapons

3.4.2 Contractor Operation of Motor Vehicles. All Contractor motor vehicles operated on FHCC grounds by the Contractor and its employees shall be properly registered and insured. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the COR. The FHCC shall not invalidate or make reimbursement for parking violations of the Contractor under any condition.

3.4.3 Contractor Insurance, Licensing & Permits. Contractor shall comply with all Federal, State and Local laws for licensing, insurance and permitting for all business conduct and the use of vehicles, equipment and chemicals required by this contract. The Contractor shall obtain said insurance, licenses, and permits necessary for the conduct of business under this contract prior to commencement of services and at no cost to the Government.

4. DESCRIPTION OF SERVICES.

The Contractor shall provide the managerial, supervisory, administrative, direct, and overhead personnel necessary to perform the work specified in the contract, including the provision of all labor, transportation, equipment, and materials, except as specified herein as government furnished, to ensure that custodial services are performed at the Captain James A. Lovell Federal Health Care Center (FHCC) located at 3001 Green Bay Road in North Chicago, IL, an approximate area of responsibility of 791,681 Square feet, in a manner that shall maintain a satisfactory facility condition and present a clean, neat and professional appearance. Performance shall be in accordance with the standards contained herein.

The Contractor shall consider the clinical environment that this contract involves and instruct his/her personnel in the applicable safety precautions and special requirements. These requirements shall include the cleaning of human secretions and blood, both floor and wall stain removal. The Contractor(s) shall be notified of isolation areas that need terminal cleaning. These areas require the use of gloves, gowns, masks, and shoe covers, provided by the government. The contractors must clean and sanitize all assigned administrative and clinical areas assigned according to local FHCC EMS Procedure guide.

4.1 BASIC HOUSEKEEPING & CLEANING SERVICES. The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS. These services shall occur in public areas, administrative areas and include clinical housekeeping areas.

4.1.1 Maintain floors. All floors, except carpeted areas, shall be swept, dust mopped and wet mopped using microfiber material mops to ensure the uniform, glossy appearance and freedom from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter, and to prevent quaternary binding. Baseboards, corners and wall/floor edges shall also be clean and free from dirt borders. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, etc. Chairs, trash receptacles and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

4.1.2 Housekeeping Textile Care Duties. Distribution duties such as stocking clean textiles, delivering clean textiles, or removing clean and soiled textiles.

4.1.3 Remove trash. All Trash containers shall be emptied and returned to their initial location. Boxes, cans, and paper placed near a trash receptacle and marked “TRASH” shall be removed. All trash containers, waste baskets, etc., shall be fitted with a disposable plastic liner. All plastic liners for trash receptacles of any sort shall be replaced with new ones when receptacle is emptied. The trash shall be deposited in the nearest outside trash collection container as directed by the Contracting Officers Representative (COR). Trash receptacles shall be left clean, free of foreign matter, and free of odors. This includes RMW from all areas of FHCC shall be safely collected by the Contractor’s Housekeeping staff as assigned and deposited in the designated disposal bin located in each area’s Soiled Utility Room or other appropriate area.

4.1.4 Clean interior glass/mirrors. Clean all interior glass including glass in doors, partitions, walls display cases, directory boards, etc. Glass shall be free of traces of film, dirt, smudges, water, or other foreign matter.

4.1.5 Vacuum Carpets. Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt debris, litter and other foreign matter. All spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Area and throw rugs are included to receive this service.

4.1.6 Clean carpets. Spot clean or shampoo dirty carpets over an area of two square feet. Spots must be removed immediately. Entire carpets shall be shampooed.

4.1.7 Cubical Curtain removal and replacement. The Contractor shall remove and replace curtains as requested by the COR. The Contractor is not responsible for laundering or dry cleaning of curtains and drapes but shall be responsible for notifying the COR of any worn, torn, or frayed drapes or curtains. The Government shall launder curtains and drapes. Curtains shall be removed, placed in soiled linen room, and replaced after laundering

4.1.8 Vacuum and clean floor mats. Vacuum and clean interior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil, and other foreign matter. Soil and moisture underneath mats shall be removed, and mat returned to their normal location.

4.1.9 General Spot cleaning. Perform spot cleaning on a continual basis using microfiber cloths on all hard surfaces. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, fixtures, furniture and medical equipment. After spot cleaning the surface shall have a clean, uniform appearance, free of streaks, spots and other evidence of soil.

4.1.10 General dusting. All horizontal surfaces must be dusted with microfiber cloths or cleaned to eliminate dust collection. All vertical surfaces shall also be kept free from the accumulation of dust. All furniture and all other non-high-tech medical equipment is also to be kept free from dust.

4.1.11 Clean interior windows. Clean glass surfaces/windows throughout the area. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed form frames, casings, sills, and glass.

4.1.12 Clean air conditioning vents. All heating and air conditioning ventilation grates/grills/louvers/covers shall be kept free from dust and dirt and shall be cleaned on an “as needed” basis.

4.1.13 Clean fluorescent light fixture diffusers. All plastic diffusing lenses for ceiling mounted fluorescent light fixtures shall be kept in a clean condition (on both sides of the diffuser) and free of dust, dirt, and dead insects.

4.1.14 Empty/Clean interior and exterior trash receptacles. All exterior trash receptacles shall be emptied and returned to their initial locations. Boxes, cans, paper placed near a trash receptacle and marked ‘TRASH’ SHALL BE REMOVED. All trash containers shall be fitted with disposable plastic liner. All plastic liners for trash receptacles of any sort shall be replaced with new ones when receptacle is emptied. The trash shall be deposited in the nearest trash collection container as directed by the COR. Trash receptacles shall be left clean, free of foreign matter, and free of odors.

4.1.15 Cleaning and Disinfecting High-Touch Points. Clean and disinfect all High‐Touch Points in common/public areas with approved cleaner and disinfectant using disposable microfiber wipes. The FHCC Environmental Management Services department shall provide the cleaning and disinfecting products, as well as the microfiber wipes. High‐Touch Points are defined as any surface area that is likely to be touched by patients, staff, vendors, and/or visitors. Examples of High-Touch Points include, but are not limited to: horizontal surfaces; handrails; elevator buttons; elevator panels; elevator holding rails; waiting room furniture; water fountains; windowsills; hallway bumper guards (upper and lower); vending machine panels; entryway door handles/pulls/push-bars/knobs; and all public restroom surfaces including without limitation, sinks, faucets, toilets, toilet fixtures, restroom stall doors and handles, wall-hung dispensers, and handicapped push panels. Cleaning shall also include descaling and soap scum removal as required to ensure clean and aesthetically pleasing appearance of surfaces.

Cleaning Reusable Medical Equipment (RME) as assigned in patient care areas including but not limited to bed, bed frames, gurneys, mattresses, IV poles, commodes, or other related non-critical devices. Bed cleaning may involve ancillary duties such as using clean patient linen to make up the bed after its cleaned.

4.2 REST ROOM CLEANING SERVICES. The Contractor shall accomplish all cleaning tasks to meet the requirements of this PWS.

4.2.1 Clean and disinfect. Completely clean and disinfect all surfaces of sink, toilet bowls, urinals, Lavatories, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. Microfiber products shall be used at all times. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.) and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

4.2.2 De-scale Toilet Bowls and Urinals or other water fixtures. De-scaling shall be performed monthly as a minimum and as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits and rust stains.

4.2.3 Sweep and mop floor. After sweeping and microfiber mopping the entire surface, floor and grout shall be free from litter, dirt, dust, and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Contractor shall mop using only clean water and appropriate cleaning agents and shall dispose of soiled water after each cleaning.

4.2.4 Stock janitorial restroom supplies. Contractor shall ensure restrooms are stocked sufficiently so that supplies including soap dispensers, paper towels, and toilet paper do not run out. Supplies shall be stored in designated areas and shall be kept up off the surface of floors. No overstocking shall be allowed. If supplies run out prior to the next service date, Contractor shall refill within 2 working hours of notification. All paper and fluid supplies are provided by FHCC to maintain consistency throughout the facility.

4.3 PERIODIC CLEANING SERVICES

4.3.1 Strip, scrub seal and wax floors. Strip, scrub, seal and wax floors as often as needed to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, and other stains and discoloration.

4.3.2 Clean/Shampoo carpets. As previously indicated, all carpets shall be cleaned in accordance with standard commercial practices. All carpeted areas shall be cleaned as often as necessary to maintain a uniform appearance free from stains or discoloration. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location.

5. MATERIALS AND SUPPLIES.

All material and supplies, other than those listed in paragraph 5.1 below, shall be furnished by the Contractor. All disinfectants used in the cleaning of the facility shall be FDA/EPA approved and approved by the COR. Microfiber mops and rags shall be used throughout the facility. No cotton materials shall be used to clean at this facility.

5.1 FHCC SUPPLIED ITEMS: Standardized consumable supplies such as: Lotion, soap, paper towel rolls for dispensers, coreless JRT toilet paper rolls, EPA registered disinfectants, floor care chemicals, tampons, feminine napkins and feminine napkin bins.

6. JOINT COMMISSION (JC) REQUIREMENTS

6.1 Contractor shall attend a pre-work orientation meeting prior to the commencement of work on site in accordance with Section 3.1. The FHCC shall schedule this meeting and it shall include discussion on the following topics: Fire and Safety; Infection Control; Disaster procedures.

6.2 Contractor shall be responsible to ensure that Contractor employees coming to the work site shall receive the information required above. Documentation of such training shall be required in writing and a copy of training sheets shall be given to the COR.

6.3 The Contractor shall be responsible to ensure Contractor employees providing work on this Contract are fully trained and completely competent to perform the required work.

7. QUALITY ASSURANCE

7.1 Conformance Standards: All work shall be performed, and equipment shall function in conformance with all VA safety standards, National Fire Protection Association, Food and Drug Administration, Occupational Safety and Health Administration, the Joint Commission, and other applicable standards.

7.2 Quality Control. The Contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure on-recurrence of defective services.

7.3 Surveillance: The government shall periodically evaluate the Contractor’s performance by visual inspection and personnel and customer complaints.

7.4 Deficiency Procedures: When a deficiency per the requirements of the PWS is noted by FHCC staff or customer, the COR shall confirm said deficiency by inspection and record results, noting the date and time of the inspection. When inspection indicates unacceptable performance, the COR shall notify the Contractor. The Contractor shall be given two hours after notification to correct the unacceptable performance.

Cleaning assignments Minimum Frequencies

1.1 Basic Cleaning Services

1.2 Restroom Cleaning Services

1.3 Periodic Cleaning Services

Building Listing and Approximate Square Footage Building 1 Ground Floor, 1st Floor Lobby and west wings, 2nd Floor 47,227 SqFt Building 3 Ground Floor, 1st Floor, 2nd Floor 13,482 Building 4 Ground Floor, 1st floor 22,496 SqFt Building 9 1st Floor, 2nd Floor 22,139 SqFt Building 46 Ground Floor, 1st Floor, 2nd Floor 16,821 SqFt Building 131 Four Centers, 3rd Floor West, 2nd Floor east, 1st Floor, Ground Floor 68,762 SqFt Building 133/CA/EF 1st, 2nd, 3rd, and 4th Floor 477,511 SqFt Building 134 Three Centers, 1st Floor South, Ground Floor 28,273 SqFt Building 135 Three Centers, Ground Floor North, 1st Floor North, 2nd Floor 46537 SqFt Building 139, 140, 187 or other main campus buildings as assigned 10,000 SqFt Tramway 38,433 SqFt

Total Approximate SqFt: 791,681 SqFt

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers.