S02- 36C25024Q0275 final.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C25024Q0275 04-27-2024

Julia Rang 317-341-5459 05-10-2024

4:00pm EDT

Department of Veterans Affairs

Network Contracting Office 10

24 Frank Lloyd Wright Dr

Lobby M 2200

Ann Arbor MI 48105

X 100

X

517111

1500 Employees

N/A

Department of Veteran Affairs

VA Ann Arbor Healthcare System

LT Col Charles Kettles VA Medical Center

2215 Fuller Rd

Ann Arbor MI 48105

Network Contracting Office 10

8888 Keystone Crossing

Suite 1100

Indianapolis IN 46240

36C250

Financial Services Center

Invoices to be Submitted Electronically www.ob10.com/us/en/veterans-affairs// e-Invoice Setup Info Phone 877-489-6135 TX 78714-9971

See CONTINUATION Page

The Contractor shall provide service to add & manage existing equipment located at the sites listed in the SOW.

The services to be provided shall be in accordance with the

Statement of Work (Section B).

The Period of Performance for these services is June 1, 2024 through May 30, 2025, with 4 option years exercisable at the Government's discretion.

Questions concerning this solicitation must be submitted by May 3, 2024 emailed to Christopher.Gundy@va.gov.

Subject line must read "Technical Questions-Guest Wifi

Services-36C25024Q0275"

Quoters that do not provide ALL information listed in

Section E Instructions to Offerors may be determined ineligible for award.

See CONTINUATION Page

X 1

Christopher D. Gundy

Contracting Officer

36C25024Q0275

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 PERFORMANCE WORK STATEMENT

B.4 IT CONTRACT SECURITY

B.5 RECORDS MANAGEMENT LANGUAGE FOR CONTRACTS

B.6 REVIEW REQUIRED REGISTRATION WITH CONTRACTOR PERFORMANCE ASSESSMENT SYSTEM (CPARS)

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(NOV 2023)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.6 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.7 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-DISABLED VETERAN-OWNED

SMALL BUSINESSES (JAN 2023) (DEVIATION)

C.8 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—CERTIFICATE OF COMPLIANCE FOR

SERVICES AND CONSTRUCTION (JAN 2023) (DEVIATION)

C.9 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV 2018)

C.10 VAAR 852.239-70 SECURITY REQUIREMENTS FOR INFORMATION TECHNOLOGY RESOURCES (FEB 2023).. 32

C.11 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.12 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.13 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE

ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (FEB 2024)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 BUSINESS ASSOCIATE AGREEMENT BETWEEN THE DEPARTMENT OF VETERANS AFFAIRS VETERANS HEALTH

ADMINISTRATION, VA Ann Arbor Healthcare System, AND

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (SEP 2023)

E.2 INSTRUCTIONS FOR QUOTE SUBMISSION

E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE

SERVICES OR EQUIPMENT (NOV 2021)

E.4 52.204-29 FEDERAL ACQUISITION SUPPLY CHAIN SECURITY ACT ORDERS—REPRESENTATION AND

DISCLOSURES (DEC 2023)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (OCT 2018)

E.7 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.8 VAAR 852.239-71 INFORMATION SYSTEM SECURITY PLAN AND ACCREDITATION (FEB 2023)

E.9 VAAR 852.239-75 INFORMATION AND COMMUNICATION TECHNOLOGY ACCESSIBILITY NOTICE (FEB 2023)

E.10 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

E.11 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (NOV 2021)

E.12 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (FEB 2024)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: ______________________________

b. GOVERNMENT: Christopher Gundy, Contracting Officer 36C250

Network Contracting Office 10

24 Frank Lloyd Wright Dr

Lobby M 2200

Ann Arbor MI 48105

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in the arrears after VA approval

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 The Contractor shall provide IT services for LTC Charles S.

Kettles VA Medical Center in accordance with the Statement of Work.

12.00 MO __________________ __________________

Contract Period: Base POP Begin: 06-01-2024 POP End: 05-31-2025 PRINCIPAL NAICS CODE: 517111 - Wired Telecommunications Carriers PRODUCT/SERVICE CODE: DG11 - IT and Telecom - Network: Telecom Access Services

1001 The Contractor shall provide IT services for LTC Charles S.

Kettles VA Medical Center in accordance with the Statement

Contract Period: Option 1 POP Begin: 06-01-2025 POP End: 05-31-2026 PRINCIPAL NAICS CODE: 517111 - Wired Telecommunications Carriers PRODUCT/SERVICE CODE: DG11 - IT and Telecom - Network: Telecom Access Services

2001 The Contractor shall provide IT

Kettles VA Medical Center in accordance with the Statement

Contract Period: Option 2 POP Begin: 06-01-2026 POP End: 05-31-2027

3001 The Contractor shall provide IT

Kettles VA Medical Center in accordance with the Statement

Contract Period: Option 3 POP Begin: 06-01-2027 POP End: 05-31-2028

4001 The Contractor shall provide IT services for LTC Charles S.

Kettles VA Medical Center in accordance with the Statement

Contract Period: Option 4 POP Begin: 06-01-2028 POP End: 05-31-2029

GRAND TOTAL __________________

B.3 PERFORMANCE WORK STATEMENT

I. SCOPE OF WORK:

The Contractor shall provide service to add and manage existing equipment on-sites listed below, provide parts, labor, supervision, test equipment, remote monitoring services, and transportation necessary to perform Guest Wi-Fi Services to the following Ann Arbor VA Healthcare System (LTC Charles S. Kettles VA Medical Center) and Community Based

Outpatient Clinic sites:

VA Ann Arbor Healthcare System, 2215 Fuller Road, Ann Arbor, MI 48105

Packard Road VA Clinic 3800 Packard Road, Ann Arbor, MI 48108

Green Road, Ann Arbor, MI 48105

Toledo CBOC, 1200 S. Detroit Ave, Toledo, OH 43614, Jackson VA Clinic, 4328 Page Ave, Michigan Center, MI 49254

Flint VA Clinic, 2360 S. Linden Road, Flint, MI 48532.

The period of performance for these services is June 1, 2024 through May 31, 2025 with four (4) option years, exercisable at the Government’s discretion

II. CONFORMANCE STANDARDS:

The VA Enterprise Architecture Repository (VEAR) is one component within the overall Enterprise Architecture (EA) that establishes the common framework for data taxonomy for describing the data architecture used to develop, operate, and maintain enterprise applications. The Contractor shall comply with the department’s Authoritative Data Source (ADS) requirement that VA systems, services, and processes throughout the enterprise shall access VA data solely through official VA ADSs where applicable, see below. The Information Classes which compose each ADS are located in the VEAR, in the Data & Information domain. The Contractor shall ensure that all delivered applications and system solutions support:

1. Interfacing with VA’s Master Veteran Index (MVI) to provision identity attributes, if the solution relies on VA user identities. MVI is the authoritative source for VA user identity data.

2. Interfacing with Capital Asset Inventory (CAI) to conduct real property record management actions, if the solution relies on real property records data. CAI is the authoritative source for VA real property record management data.

3. Interfacing with electronic Contract Management System (eCMS) for access to contract, contract line item, purchase requisition, offering vendor and vendor, and solicitation information above the micro-purchase threshold, if the solution relies on procurement data. ECMS is the authoritative source for VA procurement actions data.

4. Interfacing with HRSmart Human Resources Information System to conduct personnel action processing, on-boarding, benefits management, and compensation management, if the solution relies on personnel data.

HRSmart is the authoritative source for VA personnel information data.

5. Interfacing with Vet360 to access personal contact information, if the solution relies on VA Veteran personal contact information data. Vet360 is the authoritative source for VA Veteran Personal Contact Data.

6. Interfacing with VA/Department of Defense (DoD) Identity Repository (VADIR) for determining eligibility for VA benefits under Title 38, if the solution relies on qualifying active duty military service data. VADIR is the authoritative source for Qualifying Active Duty military service in the VA.

III. HOURS OF WORK:

A. Hours of Work for Guest Wi-fi Service are defined as Monday through Friday from 8 a.m. to 5 p.m., excluding federal holidays, or as otherwise arranged with the Contracting Officer Technical Representative.

B. The eleven holidays observed by the Federal Government are New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving

Day, and Christmas Day. Also, any other day declared by the President of the United States to be a national holiday.

IV. EMERGENCY SERVICE:

A. Service shall consist of maintaining the equipment in accordance with the Conformance Standards Section

(Section II). Repair service shall consist of replacing parts, calibration, cleaning, oiling, adjusting and maintaining the equipment except those services necessitated by accident, fire or abuse.

B. The Contracting Officer and Contracting Officer Technical Representative have the authority to approve/request a service call from the Contractor.

C. Response Time: The Contractor's Field Service Engineer must respond with a phone call to the Contracting

Officer Technical Representative within four (24) hours after receipt of notification to correct the problem by phone. If the problem cannot be corrected by phone, the Field Service Engineer shall commence work (on-site physical response) to resolve within 7 business days after receipt of notification. The contracting officer representative will be notified within the 7 business days if repair will extend past specified down time (7 business days).

VI. PARTS:

The Contractor shall furnish all parts as necessary to maintain the equipment, covered by this contract, in accordance with the Conformance Standards Section (Section II). The Contractor stipulates that he/she has ready access to new standard parts (manufactured, supplied by the manufacturer, or equal thereto). All parts supplied shall be of current manufacture and have full compatibility with existing equipment. Documentation of intended parts source(s) shall be provided to the Contracting Officer upon request.

VII. DOCUMENTATION/REPORTS:

The Contractor shall establish and maintain the capability and/or relationship with an ISP to ensure ISP logs are maintained for one year and provide these logs quarterly to VA. VA may also request adhoc ISP logs for any specific time frames within that 1-year period, to support auditing and/or investigations. The Contractor shall ensure ISP log file data includes date/time stamps, end-user device IP and MAC addresses, and other data typically required for investigation purposes. ISP log file data shall also include device-associated specific WAP identify information for those WAPs that granted VGIA access. The Contractor shall ensure ISP services are placed between VA and the ISP provider.

The Contractor shall submit a legible service report through email to: Bradley.Kindred@va.gov, which shall include detailed descriptions of any service and/or parts, including replaced parts and estimated prices required for the service call. A service report is required to be sent to COR NLT 24 hours after service. NOTE: Any additional charges to be claimed must be approved and a PO given by the Contracting Officer Representative BEFORE service is performed.

VIII. REPORTING REQUIREMENTS:

The Contractor shall be required to report to Bradley.Kindred@va.gov located in Building 3, Room 207 at the VA Ann

Arbor Medical System, 2215 Fuller Road, Ann Arbor, MI 48105 unless otherwise coordinated with COR. Please coordinate with COR on meeting location and time during normal working hours. This is mandatory. When the service is completed, the Contractor shall document services rendered on a legible field service report to Bradley.Kindred@va.gov.

IX. COMPETENCY OF PERSONNEL SERVICING EQUIPMENT:

A. The Contractor's staff shall include a "fully qualified" Field Service Representative assigned to this area and a "fully qualified" Field Service Representative who shall serve as the backup.

B. "Fully qualified" is based upon training and on experience in the field. For training, the Field Service Representatives must have successfully completed a formalized training program for the equipment covered under this contract. For field experience, the Field Service Engineers must have a minimum of one (1) year of experience providing preventive maintenance and emergency repair services on the same make and model of equipment covered under this contract.

C. The contractor shall provide written assurance of the competency of their personnel by detailing a list of Field Service Representatives along with applicable training and years of service experience on the specific devices covered in this agreement. This information shall be included in the quoted proposal for providing service.

XI. SAFETY REQUIREMENTS:

In the performance of this contract, the Contractor shall take such safety precautions as the Contracting Officer may determine to be reasonably necessary to protect the lives and health of occupants of the building. The Contracting

Officer shall notify the Contractor of any safety issues and the action necessary to correct these issues. Such notice, when served on the Contractor or his representative at the work site shall be deemed sufficient for the corrective actions to be taken. If the Contractor fails or refuses to comply promptly, the Contracting Officer may issue an order stopping all or part of the work and hold the Contractor in default.

XII. NETWORKING

This service is not networked.

WEB CONTENT FILTERING

The Contractor shall implement web content filtering so that VA can deny VGIA access to unacceptable and undesired

Internet content to include but not limited to gambling, pornography, and soliciting, vending, debt collection. VA will provide the criteria for unacceptable and undesired content. Web content filtering shall include VA administrator-configurable options and a capability to review and modify filtering. VA will provide requirements and associated parameters for configuration options. VA will provide an updated filter list as the need arises since websites may change addresses or new sites may appear from time to time. The Contractor shall provide recommendations on criteria for unacceptable and undesired content, and associated parameters for configuration options.

1.1 VGIA OPERATION

The Contractor shall provide service availability with an expected 98% uptime.

The Contractor shall be responsible for the operation of the solution ensuring that the VGIA meets all requirements of section 5.2 at all times.

mailto:Bradley.Kindred@va.gov

The Contractor shall monitor the network to verify the wireless physical requirements such as spectrum support and user density (bandwidth), antenna diversity (signal quality), and availability requirements within coverage areas are within limits specified in the solution requirements of 5.2.

The Contractor shall perform ongoing monitoring of the RF environment, not only for potential IEEE 802.11 wireless interference, but also for all interference sources in the Industrial, Scientific, and Medical (ISM bands). Monitoring shall include Bluetooth, Zig Bee 802.15,4 and other device radio frequencies.

The Contractor shall provide and operate VGIA with minimum or no interference with other VA wireless networks. If there is conflict for wireless spectrum or physical space, the needs of VA official-use networks shall take precedence over VGIA access.

The Contractor shall monitor the typical usage of WAPs. Where high usage areas are noted, the Contractor shall re-evaluate and upgrade the bandwidth. If the link/usage averages in excess of 85% of current throughput capacity per month, the Contractor shall re-evaluate and provide additional bandwidth. The Contractor shall report these evaluations in the Quarterly Utilization Report.

The Contractor shall provide VA a VGIA Quarterly Utilization Report that summarizes for each building network traffic levels, security issues, and peak simultaneous devices connections for the previous month. The Contractor shall report in the Quarterly Utilization Report access point utilization evaluations, along with incidences of interference resulting in degraded performance, and recommendations for any areas that require adjusted bandwidth. The Contractor shall include any observed security Issues in the Quarterly Utilization Report. Any actions performed on this subtask shall be reported in the Weekly/Semi-Weekly/Quarterly Progress Report.

Deliverable:

A. VGIA Quarterly Utilization Report

1.2 VGIA MAINTENANCE

The Contractor shall maintain the VGIA including all VGIA infrastructure and updates to the landing page and web content filtering criteria. The Contractor shall replace any failed WAP’s with new WiFi – 5 WAPs that at a minimum exceed the following:

1. MIMO technology with a minimum of 3 spatial streams

2. Data rates up to 3.46 Gbps operating in the 5GHz range.

The Contractor shall identify issues, troubleshoot anomalies, and provide maintenance for the VGIA. The Contractor shall provide a 24x7x365 toll-free contact number for maintenance. After receipt of a maintenance call, the Contractor shall respond within three (3) hours (even if just to return call to schedule onsite work), and when required the

Contractor shall initiate on-site corrective action within 24 hours. Once repairs are initiated, the Contractor shall continue until the work is completed. The Contractor shall troubleshoot the VGIA hardware and software to determine the best method of repair. The Contractor shall notify the COR of identified defect/failure and continue corrective measures until the problem is resolved. The Contractor shall provide functionally comparable equipment when failed hardware needs to be replaced. VA will not supply replacement hardware required for maintenance resolution.

Routine scheduled maintenance shall be scheduled during off peak hours after

9:00pm EST in patient care areas unless otherwise approved by the COR. Maintenance can be schedule anytime in non-patient areas. Holidays and weekends work must be scheduled with COR. The Contractor shall notify VA of routine maintenance seven (7) days prior to the event and shall indicate whether a scheduled event poses a risk of the service to be offline or which may degrade system performance. The Contractor shall provide and install manufacturer software/firmware upgrades within 60 days of manufacturer release. The Contractor shall notify the COR of all upgrades and receive approval prior to installation.

The Contractor shall update the VGIA Devices Inventory Document annually with any changes to the following information for all equipment, devices, and software for the VGIA Solution in a VGIA Device Inventory Document and update the Device Inventory Document:

1. Manufacturer model identifiers

2. Serial numbers

3. MAC addresses

4. VA-assigned Equipment Inventory List (EIL) numbers

5. Location of device including building and room number

Any actions performed on this subtask shall be reported in the Weekly/Semi-Weekly/Quarterly Progress Report, including any identified security issues, the number of service calls and the resolution of the calls, the amount of time taken to resolve the calls, user complaints and the Contractor action taken on those user complaints.

1.3 VGIA TECHNICAL SUPPORT

The Contractor shall provide technical support for the VGIA on topics related to operation and configuration. The

Contractor shall provide 24x7x365 technical support through a toll-free contact number for technical support for VHA medical center IT staff utilizing the solution. The Contractor shall provide a 3-hour response time for trouble tickets entered through the technical support call center.

The Contractor shall provide technical support for all VGIA software including any manufacturer-sponsored modification or revisions. The support provided shall consist of correction of errors, provision of manufacturer-sponsored modifications, improvements, and revisions. The Contractor shall furnish Full Documentation for All Manufacture-

Sponsored Software Changes/Modifications. The Contractor shall furnish the most current electronic version of

Manufacturer-Supplied User Manuals, when available. All efforts performed on this subtask including trouble tickets shall be reported in the Weekly/Semi-Weekly/Quarterly Progress Report.

Deliverables:

A. Full Documentation for All Manufacturer—Sponsored Software Changes/Modifications

B. Manufacturer-Supplied User Manuals

1.1.1 INTERNET PROTOCOL VERSION 6 (IPV6)

The Contractor solution shall support the latest Internet Protocol Version 6 (IPv6) based upon the directives issued by the Office of Management and Budget (OMB) on August 2, 2005 (https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2005/m05-22.pdf) and September 28, 2010 (https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/egov_docs/transition-to-ipv6.pdf). IPv6 technology, in accordance with the USGv6 Profile, NIST Special Publication (SP) 500-267 (https://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication500-267.pdf), the Technical Infrastructure for USGv6 Adoption (https://www.nist.gov/programs-projects/usgv6-program), and the NIST SP 800 series applicable compliance (https://csrc.nist.gov/publications/sp) shall be included in all IT infrastructures, application designs, application development, operational systems and sub-systems, and their integration. In addition to the above requirements, all https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2005/m05-22.pdf https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/egov_docs/transition-to-ipv6.pdf https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/egov_docs/transition-to-ipv6.pdf https://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication500-267.pdf https://www.nist.gov/programs-projects/usgv6-program https://csrc.nist.gov/publications/sp devices shall support native IPv6 and/or dual stack (IPv6 / IPv4) connectivity without additional memory or other resources being provided by the Government, so that they can function in a mixed environment. All public/external facing servers and services (e.g. web, email, DNS, ISP services, etc.) shall support native IPv6 and/or dual stack (IPv6/ IPv4) users and all internal infrastructure and applications shall communicate using native IPv6 and/or dual stack (IPv6/ IPv4) operations. Guidance and support of improved methodologies which ensure interoperability with legacy protocol and services in dual stack solutions, in addition to OMB/VA memoranda, can be found at:

https://www.voa.va.gov/documentlistpublic.aspx?NodeID=282.

1.1.2 TRUSTED INTERNET CONNECTION (TIC)

The Contractor solution shall meet the requirements outlined in Office of Management and Budget Memorandum M08- 05 mandating Trusted Internet Connections (TIC) (https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2008/m08-05.pdf), M08-23 mandating Domain Name System Security (NSSEC) (https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2008/m08-23.pdf), and shall comply with the Trusted Internet Connections (TIC) Reference Architecture Document, Version 2.0 https://www.dhs.gov/sites/default/files/publications/TIC_Ref_Arch_v2.2_2017.pdf.

1.1.3 STANDARD COMPUTER CONFIGURATION

The Contractor IT end user solution that is developed for use on standard VA computers shall be compatible with and be supported on the standard VA operating system, currently Windows 7 (64bit), Internet Explorer 11 and Office 365 ProPlus. In preparation for the future VA standard configuration update, end user solutions shall also be compatible with Windows 10. However, Windows 10 is not the VA standard yet and is currently approved for limited use during its rollout. We are in-process of this rollout and making Windows 10 the standard for OI&T. Upon the release approval of Windows 10 as the VA standard, Windows 10 will supersede Windows 7 respectively. Applications delivered to the VA and intended to be deployed to Windows 7 workstations shall be delivered as a signed .msi package with switches for silent and unattended installation and updates shall be delivered in signed .msp file formats for easy deployment using System Center Configuration Manager (SCCM) VA’s current desktop application deployment tool. Signing of the software code shall be through a vendor provided certificate that is trusted by the VA using a code signing authority such as Verizon/Cybertrust or Symantec/VeriSign. The Contractor shall also ensure and certify that their solution functions as expected when used from a standard VA computer, with non-admin, standard user rights that have been configured using the United States Government Configuration Baseline (USGCB) and Defense Information Systems Agency (DISA) Secure Technical Implementation Guide (STIG) specific to the particular client operating system being used.

1.1.4 VETERAN FOCUSED INTEGRATION PROCESS (VIP)

The Contractor shall support VA efforts IAW the Veteran Focused Integration Process (VIP). VIP is a Lean-Agile framework that services the interest of Veterans through the efficient streamlining of activities that occur within the enterprise. The VIP Guide can be found at https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371. The VIP framework creates an environment delivering more frequent releases through a deeper application of Agile practices. In parallel with a single integrated release process, VIP will increase cross-organizational and business stakeholder engagement, provide greater visibility into projects, increase Agile adoption and institute a predictive delivery cadence.

VIP is now the single authoritative process that IT projects must follow to ensure development and delivery of IT products

XIII. PRIVACY REQUIREMENTS

The contractor and all sub-contractors may be required to complete annual privacy training by reading and signing the Privacy Training TMS 20939.

The contractor shall provide to the contracting officer and/or the COR a copy of the training certificates and certification https://www.voa.va.gov/documentlistpublic.aspx?NodeID=282 https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2008/m08-05.pdf https://obamawhitehouse.archives.gov/sites/default/files/omb/assets/omb/memoranda/fy2008/m08-23.pdf https://www.dhs.gov/sites/default/files/publications/TIC_Ref_Arch_v2.2_2017.pdf https://www.voa.va.gov/DocumentView.aspx?DocumentID=4371 of signing the Privacy Training TMS 20939 for each applicable employee within 1 week of the initiation of the contract and annually thereafter, as required.

Failure to complete the mandatory annual training and sign the Privacy Training annually, within the timeframe required, is grounds for suspension or termination of all physical or electronic access privileges and removal from work on the contract until such time as the training and documents are complete.

Attachment A

Site Equipment Current ISP Provider

Ann Arbor ISP provided Modem/Router Versilink x Series Firewall

2 Switches (HPE FlexNetwork 5510) 40 Switches (Aruba 2930M) 1 Switch (Ruckus 8 Port PoE)

456 AP’s (Aruba AP535)

Comcast

Sleep/Derm Clinic ISP provided Modem/Router Versilink Firewall

1 Switch (Aruba 2930M) 8 AP’s (Aruba AP535)

Comcast

Packard Road ISP provided Modem/Router Versilink x Series Firewall

2 Switches (Aruba 2930M) 18 AP’s (Aruba AP535)

Comcast

Toledo CBOC ISP provided Modem/Router Versilink x Series Firewall

3 Switches (Aruba 2930M) 43 AP’s (Aruba AP535)

Buckeye

Jackson CBOC ISP provided Modem/Router Versilink x Series Firewall 1 Switch (Aruba 2930M) 11 AP’s (Aruba AP535)

Comcast

Flint CBOC ISP provided Modem/Router Versilink x Series Firewall

2 Switches (Aruba 2930M) 16 AP’s (Aruba AP535)

Comcast

(End of Performance Work Statement)

B.4 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA

Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and

Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National

Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a

Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a

VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The

Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the

VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data -

General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor's information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA's information is returned to the VA or destroyed in accordance with VA's sanitization requirements.

VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/ subcontractor must not destroy information received from VA, or gathered/ created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with

National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and

Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control

Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor's firewall and Web services security controls, if applicable, shall meet or exceed VA's minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA's prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title

38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor

Security Control Assessment (CSCA) on a yearly basis and provide it to the COR.

4. INFORMATION SYSTEM DESIGN AND DEVELOPMENT

a. Information systems that are designed or developed for or on behalf of VA at non-VA facilities shall comply with all

VA directives developed in accordance with FISMA, HIPAA, NIST, and related VA security and privacy control requirements for Federal information systems. This includes standards for the protection of electronic PHI, outlined in

45 C.F.R. Part 164, Subpart C, information and system security categorization level designations in accordance with FIPS

199 and FIPS 200 with implementation of all baseline security controls commensurate with the FIPS 199 system security categorization (reference Appendix D of VA Handbook 6500, VA Information Security Program). During the development cycle a Privacy Impact Assessment (PIA) must be completed, provided to the COR, and approved by the VA

Privacy Service in accordance with Directive 6507, VA Privacy Impact Assessment.

b. The contractor/subcontractor shall certify to the COR that applications are fully functional and operate correctly as intended on systems using the VA Federal Desktop Core Configuration (FDCC), and the common security configuration guidelines provided by NIST or the VA. This includes Internet Explorer 7 configured to operate on Windows XP and Vista

(in Protected Mode on Vista) and future versions, as required.

c. The standard installation, operation, maintenance, updating, and patching of software shall not alter the configuration settings from the VA approved and FDCC configuration. Information technology staff must also use the

Windows Installer Service for installation to the default "program files" directory and silently install and uninstall.

d. Applications designed for normal end users shall run in the standard user context without elevated system administration privileges.

e. The security controls must be designed, developed, approved by VA, and implemented in accordance with the provisions of VA security system development life cycle as outlined in NIST Special Publication 800-37, Guide for

Applying the Risk Management Framework to Federal Information Systems, VA Handbook 6500, Information Security

Program and VA Handbook 6500.5, Incorporating Security and Privacy in System Development Lifecycle.

f. The contractor/subcontractor is required to design, develop, or operate a System of Records Notice (SOR) on individuals to accomplish an agency function subject to the Privacy Act of 1974, (as amended), Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Privacy Act may involve the imposition of criminal and civil penalties.

g. The contractor/subcontractor agrees to:

(1) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies:

(a) The Systems of Records (SOR); and

(b) The design, development, or operation work that the contractor/ subcontractor is to perform;

(1) Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the redesign, development, or operation of a SOR on individuals that is subject to the Privacy Act; and

(2) Include this Privacy Act clause, including this subparagraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a SOR.

h. In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a SOR on individuals to accomplish an agency function, and criminal penalties may be imposed upon the officers or employees of the agency when the violation concerns the operation of a

SOR on individuals to accomplish an agency function. For purposes of the Act, when the contract is for the operation of a SOR on individuals to accomplish an agency function, the contractor/subcontractor is considered to be an employee of the agency.

(1) "Operation of a System of Records" means performance of any of the activities associated with maintaining the

SOR, including the collection, use, maintenance, and dissemination of records.

(2) "Record" means any item, collection, or grouping of information about an individual that is maintained by an agency, including, but not limited to, education, financial transactions, medical history, and criminal or employment history and contains the person's name, or identifying number, symbol, or any other identifying particular assigned to the individual, such as a fingerprint or voiceprint, or a photograph.

(3) "System of Records" means a group of any records under the control of any agency from which information is retrieved by the name of the individual or by some identifying number, symbol, or other identifying particular assigned to the individual.

i. The vendor shall ensure the security of all procured or developed systems and technologies, including their subcomponents (hereinafter referred to as "Systems"), throughout the life of this contract and any extension, warranty, or maintenance periods. This includes, but is not limited to workarounds, patches, hotfixes, upgrades, and any physical components (hereafter referred to as Security Fixes) which may be necessary to fix all security vulnerabilities published or known to the vendor anywhere in the Systems, including Operating Systems and firmware. The vendor shall ensure that Security Fixes shall not negatively impact the Systems.

j. The vendor shall notify VA within 24 hours of the discovery or disclosure of successful exploits of the vulnerability which can compromise the security of the Systems (including the confidentiality or integrity of its data and operations, or the availability of the system). Such issues shall be remediated as quickly as is practical, but in no event longer than

60 days.

k. When the Security Fixes involve installing third party patches (such as Microsoft OS patches or Adobe Acrobat), the vendor will provide written notice to the VA that the patch has been validated as not affecting the Systems within 10 working days. When the vendor is responsible for operations or maintenance of the Systems, they shall apply the

Security Fixes within 30 days.

l. All other vulnerabilities shall be remediated as specified in this paragraph in a timely manner based on risk, but within 60 days of discovery or disclosure. Exceptions to this paragraph (e.g. for the convenience of VA) shall only be granted with approval of the contracting officer and the VA Assistant Secretary for Office of Information and

Technology.

5. INFORMATION SYSTEM HOSTING, OPERATION, MAINTENANCE, OR USE

a. For information systems that are hosted, operated, maintained, or used on behalf of VA at non-VA facilities, contractors/subcontractors are fully responsible and accountable for ensuring compliance with all HIPAA, Privacy Act, FISMA, NIST, FIPS, and VA security and privacy directives and handbooks. This includes conducting compliant risk assessments, routine vulnerablity scanning, system patching and change management procedures, and the completion of an acceptable contingency plan for each system. The contractor's security control procedures must be equivalent, to those procedures used to secure VA systems. A Privacy Impact Assessment (PIA) must also be provided to the COR and approved by VA Privacy Service prior to operational approval. All external Internet connections to VA's network involving VA information must be reviewed and approved by VA prior to implementation.

b. Adequate security controls for collecting, processing, transmitting, and storing of Personally Identifiable Information

(PII), as determined by the VA Privacy Service, must be in place, tested, and approved by VA prior to hosting, operation, maintenance, or use of the information system, or systems by or on behalf of VA. These security controls are to be assessed and stated within the PIA and if these controls are determined not to be in place, or inadequate, a Plan of

Action and Milestones (POA&M) must be submitted and approved prior to the collection of PII.

c. Outsourcing (contractor facility, contractor equipment or contractor staff) of systems or network operations, telecommunications services, or other managed services requires certification and accreditation (authorization) (C&A) of the contractor's systems in accordance with VA Handbook 6500.3, Certification and Accreditation and/or the VA OCS

Certification Program Office. Government- owned (government facility or government equipment) contractor-operated systems, third party or business partner networks require memorandums of understanding and interconnection agreements (MOU-ISA) which detail what data types are shared, who has access, and the appropriate level of security controls for all systems connected to VA networks.

d. The contractor/subcontractor's system must adhere to all FISMA, FIPS, and NIST standards related to the annual

FISMA security controls assessment and review and update the PIA. Any deficiencies noted during this assessment must be provided to the VA contracting officer and the ISO for entry into…