S06 36C24W26Q0088 0001.pdf

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Queue Management System Auburn Clinic
Solicitation number
36C24W26Q0088
Issued by

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This document is an Amendment to a Sources Sought Notice issued by the Department of Veterans Affairs Regional Procurement Office West (RPOW) for Solicitation Number 36C24W26Q0088. The amendment updates the North American Industry Classification System (NAICS) Code from 334111 to 541519 and changes the Product Service Code (PSC) from 5895 to 7H20. The solicitation concerns a Queue Management System for the VA Puget Sound Health Care System's Auburn Primary Care Clinic located at 1005 15th Street, Auburn, WA 98001. Responses are due by 9:00 AM Central Time on March 15, 2026, and should be directed to Contract Specialist Amelia Roberson at Amelia.Roberson1@va.gov or 254-278-6424.

The VA seeks to identify contractors capable of providing and delivering a Qmatic or similar Queue Management System, including installation and training services. The Queue Management System is intended to improve patient flow, reduce wait times, and enhance overall patient experience through appointment scheduling, virtual queuing, and real-time communication tools. This is a market research Sources Sought Notice only and does not constitute a binding request for proposal. Interested firms must provide written responses in Exhibit A format, including company name, address, Unique Entity ID (UEI), contact information, place of manufacture, lead time, and business size classification. The contracting office is located at Regional Procurement Office West, 3237 Peacekeeper Way, Building 200 Suite 204, McClellan Park, CA 95652.

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5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

36C24W

1 6

36C24W

Department of Veterans Affairs Regional Procurement Office West (RPOW) 3237 Peacekeeper Way Building 200 Suite 204 McClellan Park CA 95652

36C24W

Department of Veterans Affairs Regional Procurement Office West (RPOW) 3237 Peacekeeper Way Building 200 Suite 204

To all Offerors/Bidders

36C24W26Q0088

X

X X

X

The purpose of this amendment is to update the NAICS Code and PSC on the Sources Sought Notice.

NAICS Code 334111 has been changed. The new NAICS Code is 541519.

PSC has been changed from 5895. The new PSC is 7H20.

See updated Sources Sought Notice.

Sources Sought Notice

*= Required Field Sources Sought Notice

SUBJECT* Queue Management System Auburn Clinic| 663

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE* 95652

SOLICITATION NUMBER* 36C24W26Q0088

RESPONSE DATE/TIME/ZONE 03-15-2026 9:00AM CENTRAL TIME, CHICAGO,

USA

ARCHIVE 15 DAYS AFTER THE RESPONSE DATE

RECOVERY ACT FUNDS N

SET-ASIDE TBD

PRODUCT SERVICE CODE* 7H20

NAICS CODE* 541519

CONTRACTING OFFICE ADDRESS Regional Procurement Office West (RPOW)

3237 Peacekeeper Way

Building 200 Suite 204

POINT OF CONTACT*

Contract Specialist

Amelia Roberson

Amelia.Roberson1@va.gov

254-278-6424

PLACE OF PERFORMANCE

ADDRESS VA Puget Sound Health Care System

Auburn Primary Care Clinic

1005 15th Street

Auburn WA

POSTAL CODE 98001

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

THIS IS A SOURCES SOUGHT NOTICE ONLY. THIS IS NOT A REQUEST FOR

PROPOSAL.

This is a Sources Sought Notice for market research. Information is to be used primarily for planning purposes in accordance with Federal Acquisition Regulation (FAR) Part 10. This announcement does not constitute a Request for Quote (RFQ) and does not commit the Government to solicit or award a contract now or in the future. Responders are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this Sources Sought Notice.

Purpose: The Department of Veterans Affairs (VA) is seeking to identify Business contractors capable of performing the specified requirement below:

Requirement: VA Puget Sound Health Care System has a requirement for the following items:

Qmatic, or a similar Queue Management System

Location: VA Puget Sound Health Care System 1005 15th Street Auburn, WA 98001

GENERAL REQUIREMENTS

Firms responding shall specify they can meet the required specifications:

A DRAFT Statement of Work (SOW) is attached hereto. The Contractor shall provide all resources necessary to accomplish the requirement described in the attached SOW.

Contractors shall provide:

VA Puget Sound Health Care System requires a contractor to provide and deliver, install, and provide training for the Qmatic, or a similar Queue Management System for the new Auburn Primary Care Clinic. The Queue Management System is used in medical clinics to improve patient flow, reduce wait times, and enhance overall patient experience. It helps streamline the patient journey by providing tools for appointment scheduling, virtual queuing, and real-time communication, ultimately leading to a more efficient and pleasant experience for both patients and staff.

A Puget Sound Health Care System requires a contractor to provide products that meet or exceed the physical, functional, and performance of the listed salient characteristics in the following sections. The equipment features are essential to the technical requirements to meet the VA’s needs. The VA’s needs assessment identified the type of products and components listed below as a suitable solution to fill the gap. However, these are only used as a guide and the VA’s basic, salient characteristics and critical minimum requirements define the type of product that is needed to ensure the Purpose of this SOW is satisfied. OEM part numbers/references, in the salient characteristic’s sections are used as a basis of design and are provided as a means to convey the minimum standard characteristics.

The associated North America Classification Systems (NAICS) Code is 541519. The PSC is 7H20 IT and Telecom – Platform Products: Database, Mainframe, Middleware (HW, Perpetual License Software).

Only written responses will be accepted at this stage. Do not submit additional documentation or attachments outside these requirements unless your company POC receives a direct request in writing by the Contracting Officer. Information is being gathered for market research purposes only. Industry exchanges are at the discretion of the Contracting Officer.

Questions must be addressed in writing to the Contract Specialist. If your organization can provide these services and is interested in this opportunity, please respond to Amelia Roberson via email at Amelia.Roberson1@va.gov with the above information requested. The response due date for this information is 9:00AM CST on Sunday, March 15, 2026.

Exhibit A: In response to this announcement, please provide the information below:

Company Name:

Address:

UEI (Unique Entity ID) Number:

Contact Name:

Phone No.:

Email:

Place of Manufactured:

Lead Time:

Business Size Information - Select all that applies:

� Small Business � Emerging Small Business � Small Disadvantaged Business � Certified under Section 8(a) of the Small Business Act � HUBZone � Woman Owned � Certified Service-Disabled Veteran Owned Small � Veteran Owned Small Business � Large Business

FSS/GSA Contract Holder Yes No mailto:Amelia.Roberson1@va.gov

FSS/GSA Contract Number:

Effective Date/ Expiration Date:

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