SOW_Care Coordination and Passive Mobile Data Monitoring_Special Notice.docx

Statement of Work (SOW) for VA Office of Research and Development Project: Care Coordination and Passive Mobile Data Monitoring to Engage Veterans and Improve Mental Health Care Principal Investigator: Alexander S. Young, Greater Los Angeles VA Healthcare System

1. Title: Care Coordination and Passive Mobile Data Monitoring to Engage Veterans and Improve Mental Health Care

2. Purpose: The vendor will provide application development services in support of Dr. Young’s research study.

3. Background:

Providing care to individuals with serious mental illness can be challenging, requiring ongoing monitoring, treatment adjustments, and coordination of various medical and social services. Rates of emergency service and hospital use are high due to unexpected social, medical, and mental health crises. Stressors and poor adherence with treatment are common and can lead to rapid worsening in symptoms, job loss, homelessness, or incarceration. We need interventions that monitor and quickly detecting worsening of behaviors and illness in patients and improve care coordination, outreach, and treatment.

This research project is a four-year multi-site controlled clinical trial that studies the effectiveness of care coordination mobile (CCM), an intervention that uses passive mobile data monitoring, technological and motivational interviewing supports from peer specialists, and enhanced care coordination from VA clinicians to improve patient outcomes and reduce need for acute care services. Technology systems for this project are developed and tested in year 1 and deployed and updated as needed in years 2 to 4.

4. Scope: During year 1, the IT vendor will work with the project team to develop and maintain a mobile application and specified server components. The agile software development process will be used. There will be sprint meetings monthly or more frequently between the business owner (the project’s principal investigator) and the software developer to review recent work. The business owner will provide input and accept work on an ongoing basis during development. The technology systems to be developed will collect, for each user, wearable data from the user’s wearable device cloud storage and geolocation data from the user’s mobile phone. The technology systems will provide notifications on users’ mobile phones, secure mobile phone messages from VA staff to patients, brief assessments on users’ mobile phones, and a web-based dashboard that is served from the project’s government cloud server.

5. Period of Performance: The estimated period of performance is for a base year plus three (3) Option Years.

6. Place of Performance: The contractor shall support this effort remotely, with no physical presence on any VA campus.

7. Type of Contract: This is a firm-fixed price contract.

8. Tasks: The Contractor shall perform the specific tasks and provide the specific deliverables described below within the period of performance of this contract.

8.1 Task 1: Requirement Analysis & Planning

Define core functionalities.

Choose a cross-platform framework (e.g., Flutte) to streamline iOS/Android development while maintaining native performance.

Select a backend stack for server components, API endpoints, and database management.

8.2 Task 2: Garmin Integration Setup

Register the app on the wearable device’s Developer Portal to obtain API credentials.

Implement OAuth 2.0 flow for user authorization.

Leverage wearable device Web APIs to fetch and sync data to the server.

8.3 Task 3: Geolocation & Notification Systems

Integrate native geolocation APIs.

Set up push notifications.

8.4 Task 4: Survey Module Development

Design reusable UI components for surveys.

Store responses in a structured database.

Implement logic to trigger surveys.

8.5 Task 5: Administrative Dashboard Development

Build a web-based dashboard.

Secure access with role-based authentication.

8.6 Task 6: Backend & API Development

Create RESTful APIs.

Set up cron jobs for periodic data synchronization and notifications.

8.7 Task 7: Testing & Quality Assurance

Functional testing.

Performance testing.

Security audits.

8.8 Task 8: Deployment

Deploy mobile apps to App Store and Google Play, adhering to platform guidelines.

Host the dashboard on scalable cloud infrastructure.

8.9 Task 9: Maintenance

Maintain fully functional mobile app Maintain availability of app on Apple App Store and Google Play, adhering to platform guidelines.

Maintain fully functional dashboard on scalable cloud infrastructure.

9. Deliverables/Reporting Requirements Deliverables and/or services performed according to Tasks 1-9, will be acquired and sent to the project Principal Investigator, Dr. Alexander Young, who will determine if any additional follow-up is necessary.

Deliverables

9.1 Task 1: deliver documentation of core functionalities, cross-platform framework and backend stack for server components, API endpoints, and database management.

9.2 Task 2: deliver documentation regarding registration of the app on the wearable device’s Developer Portal

9.3 Task 3: deliver documentation describing geolocation and push notification systems

9.4 Task 4: deliver documentation describing the survey model user interface, database structures, and logic to trigger surveys

9.5 Task 5: deliver documentation of the user interface, role-based authentication, and logic for the dashboard

9.6 Task 6: deliver documentation of the API processes, and processes and timing for periodic data synchronization and notifications.

9.7 Task 7: deliver results of testing, quality assurance and security audits

9.8 Task 8: demonstrate availability of functional mobile apps on the App Store and Google Play, and availability of dashboard on the scalable cloud infrastructure.

9.9 Task 9: provide documentation resolving all problems, bugs and defects; and documentation of changes that have been required to maintain full functionality of the application and cloud infrastructure given current Apple App Store, Google Play and Cloud requirements.

10. Security The vendor does not have access to VA sensitive information or VA systems under this contract.