36C24922Q0079_1.docx

36C24922Q0079

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

603-22-2-5090-0157 36C24922Q0079 12- -2021 Michael Brown 615-225-5975 01-10-2022 10:30

AM

CST

Department of Veterans Affairs Network Contracting Office 9 (90C)

NCO 9

1639 Medical Center Parkway, Suite 400 Murfreesboro TN 37129 X X 492110 1500 Employees

NET 14

N/A X Department of Veterans Affairs Louisville VAMC 800 Zorn Ave Louisville KY 40206 90C Network Contracting Office 9 Department of Veterans Affairs Network Contracting Office (90C) 1639 Medical Center Parkway Suite 400 Murfreesboro TN 37129

90C FSC e-Invoicing Payment http://www.fsc.va.gov/fsc/einvoice.asp Invoice Setup Information 1-877-489-6135 Invoice must be submitted electronically

Setup 1-877-489-6135 See CONTINUATION Page The Louisville VAMC is seeking a contractor to perform courier service for the Louisville VAMC and eight (8) CBOC's per the Statement of Work located in section B.3 See addendum to 52.212-1 for instructions concerning visiting the locations, submitting questions and quotes.

Comparative evaluations of quotes will be performed IAW FAR subpart 13.106-2(b)(3) best value based on price and other factors (See E.2 Addendum to FAR 52.212-1).

See CONTINUATION Page 603-3620162-5090-852100-2220 010050100 X Christina B. Smith

NC09 V914L3-00000

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C249 Christina B. Smith Department of Veterans Affairs Network Contracting Office 9 (90C)

NCO 9

1639 Medical Center Parkway, Suite 400 Murfreesboro TN 37129

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

FSC e-Invoicing Payment http://www.fsc.va.gov/fsc/einvoice.asp Invoice Setup Information 1-877-489-6135 Invoice must be submitted electronically

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

LOUISVILLE VAMC COURIER SERVICE from Carroll County VA Clinic 1911 Highway 227, Carrollton, KY 41008 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206.

Contract Period: Base POP Begin: 02-01-2022 POP End: 09-01-2022

LOUISVILLE VAMC COURIER SERVICE from Ft. Knox VA Clinic 282 Brule Street Building 875 Fort Knox, Ky. 40121 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Greenwood VA Clinic 7410 Dixie Hwy. Louisville, Ky. 40258 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Grayson VA Clinic 619 West Main Street Clarkson, Ky. 42726 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE New Albany VA Clinic 4347 Security Dr. New Albany, In. 47150 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Newburg VA Clinic 3430 Newburg Rd. Louisville, Ky. 40218 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Scottsburg VA Clinic 1467 North Scott Valley Drive Scottsburg, In. 47170 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Stony Brook VA Clinic 9208 Taylorsville Rd. Louisville, Ky. 40299 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Pharmcy @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE Laboratory @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE from Carroll County VA Clinic 1911 Highway 227, Carrollton, KY 41008 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206.

Contract Period: Option 1 POP Begin: 10-01-2022 POP End: 09-30-2023

LOUISVILLE VAMC COURIER SERVICE from Ft. Knox VA Clinic 282 Brule Street Building 875 Fort Knox, Ky. 40121 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Greenwood VA Clinic 7410 Dixie Hwy. Louisville, Ky. 40258 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Grayson VA Clinic 619 West Main Street Clarkson, Ky. 42726 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE New Albany VA Clinic 4347 Security Dr. New Albany, In. 47150 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Newburg VA Clinic 3430 Newburg Rd. Louisville, Ky. 40218 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Scottsburg VA Clinic 1467 North Scott Valley Drive Scottsburg, In. 47170 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Stony Brook VA Clinic 9208 Taylorsville Rd. Louisville, Ky. 40299 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Pharmcy @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE Laboratory @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE from Carroll County VA Clinic 1911 Highway 227, Carrollton, KY 41008 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206.

Contract Period: Option 2 POP Begin: 10-01-2023 POP End: 09-30-2024

LOUISVILLE VAMC COURIER SERVICE from Ft. Knox VA Clinic 282 Brule Street Building 875 Fort Knox, Ky. 40121 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Greenwood VA Clinic 7410 Dixie Hwy. Louisville, Ky. 40258 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Grayson VA Clinic 619 West Main Street Clarkson, Ky. 42726 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE New Albany VA Clinic 4347 Security Dr. New Albany, In. 47150 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Newburg VA Clinic 3430 Newburg Rd. Louisville, Ky. 40218 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Scottsburg VA Clinic 1467 North Scott Valley Drive Scottsburg, In. 47170 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Stony Brook VA Clinic 9208 Taylorsville Rd. Louisville, Ky. 40299 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Pharmcy @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE Laboratory @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE from Carroll County VA Clinic 1911 Highway 227, Carrollton, KY 41008 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206.

Contract Period: Option 3 POP Begin: 10-01-2024 POP End: 09-30-2025

LOUISVILLE VAMC COURIER SERVICE from Ft. Knox VA Clinic 282 Brule Street Building 875 Fort Knox, Ky. 40121 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Greenwood VA Clinic 7410 Dixie Hwy. Louisville, Ky. 40258 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Grayson VA Clinic 619 West Main Street Clarkson, Ky. 42726 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE New Albany VA Clinic 4347 Security Dr. New Albany, In. 47150 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Newburg VA Clinic 3430 Newburg Rd. Louisville, Ky. 40218 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Scottsburg VA Clinic 1467 North Scott Valley Drive Scottsburg, In. 47170 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Stony Brook VA Clinic 9208 Taylorsville Rd. Louisville, Ky. 40299 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Pharmcy @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE Laboratory @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

LOUISVILLE VAMC COURIER SERVICE from Carroll County VA Clinic 1911 Highway 227, Carrollton, KY 41008 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206.

Contract Period: Option 4 POP Begin: 10-01-2025 POP End: 09-30-2026

LOUISVILLE VAMC COURIER SERVICE from Ft. Knox VA Clinic 282 Brule Street Building 875 Fort Knox, Ky. 40121 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Greenwood VA Clinic 7410 Dixie Hwy. Louisville, Ky. 40258 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Grayson VA Clinic 619 West Main Street Clarkson, Ky. 42726 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE New Albany VA Clinic 4347 Security Dr. New Albany, In. 47150 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Newburg VA Clinic 3430 Newburg Rd. Louisville, Ky. 40218 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Scottsburg VA Clinic 1467 North Scott Valley Drive Scottsburg, In. 47170 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Stony Brook VA Clinic 9208 Taylorsville Rd. Louisville, Ky. 40299 to Robley Rex VA Medical Center 800 Zorn Ave., Louisville, KY 40206

LOUISVILLE VAMC COURIER SERVICE Pharmcy @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

POP End: 09-01-2026

LOUISVILLE VAMC COURIER SERVICE Laboratory @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to Various locations not to exceed the Louisville VAMC reach area of a 90-mile radius from the pickup point.

STATEMENT OF WORK

Courier Services Robley Rex VA Medical Center and Community Based Outpatient Clinics (CBOC)

1. REQUIREMENT:

The contractor shall furnish all personnel, equipment, and supplies necessary to provide courier services Pharmacy, Laboratory, for the Robley Rex VA Medical Center and eight (8) Community Based Outpatient Clinics assigned to the Robley Rex VA Medical Center.

2. BACKGROUND:

The Robley Rex VA Medical Center located in Louisville, KY, currently includes eight (8) Community-Based Outpatient Clinics (CBOCs) that are geographically dispersed in the States of Kentucky and Indiana to provide Health Care services for our Veteran population.

The contractor shall provide courier services to transport lab specimens, medical records, inter-office mail, office supplies, pharmaceutical, and medical supplies to and from the CBOCs and the Medical Center and other designated points which can include long-term care facilities or residences.

3. PERIOD OF PERFORMANCE:

Will begin on the date of Award and continue to the end of the fiscal year with the Government having the option to renew four (4) – 1-year options periods.

4. PLACE OF PERFORMANCE:

Robley Rex VA Medical Center located in Louisville, KY, and eight (8) Community-Based Outpatient Clinics (CBOCs) assigned to the facility as indicated in the chart below

Robley Rex VA Medical Center, 800 Zorn Ave Louisville KY 40206 Carrollton CBOC 1911 US Highway 227 Carrollton, Ky. 41008 Ft. Knox CBOC 282 Brule St. Bldg. #875 Ft. Knox, Ky. 40121

New Albany CBOC 4347 Security Dr.

New Albany, IN. 47150 Newburg CBOC 3430 Newburg Rd. Louisville, Ky. 40218 Scottsburg CBOC 1467 North Scott Valley Dr.

Scottsburg, IN. 47170

Greenwood CBOC 7410 Dixie Hwy Louisville, Ky. 40258 Grayson County CBOC 619 West Main St.

Clarkson, Ky. 42726 Stonybrook CBOC 9208 Taylorsville Rd.

Louisville, KY 40299

5. PERFORMANCE REQUIREMENTS:

5.1. GENERAL:

· The contractor shall provide pick-up and delivery services Monday through Friday, excluding federal holidays and weekends and on an as-needed basis with the following schedule. ‘As-needed’ is often determined at the start of the workday. Any changes will be coordinated through the Contracting Officer’s Representative (COR) and authorized by the Contracting Officer.

a. Carrollton CBOC- Once (1) daily as needed at 2:00 p.m.

b. Ft. Knox CBOC- two (2) times daily as needed at 10:30 a.m. and 3:00 p.m.

c. Grayson CBOC- two (2) times daily as needed at 10:30 a.m. and 3:00 p.m.

(this CBOC is on CST)

d. New Albany CBOC- two (2) times daily as needed at 11:30 a.m. and 3:00 p.m.

e. Newburg CBOC- two (2) times daily as needed at 11:30 a.m. and 3:15 p.m.

f. Scottsburg CBOC- two (2) times daily as needed at 10:30 a.m. and 2:00 p.m.

g. Stony Brook CBOC- two (2) times daily as needed at 10:30 a.m. and 3:00 p.m.

h. Greenwood CBOC- two (2) times daily as needed at 12:00 noon and 3:15pm

i. Pharmcy @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to various locations within the facilities reach area of a 90-mile radius from the pickup point.

j. Laboratory @ Robley Rex VA Medical Center 800 Zorn Ave. Louisville, Ky. 40206 to various locations within the facilities reach area of a 90-mile radius from the pickup point

As needed defined as the need of the COR, COR will coordinate with the courier when pick-up/Delivery are required.

i. The contractor shall deliver medical records and inter-office mail as required. Office supplies and medical supplies shall be delivered on an as-needed basis. Weight capacity shall not exceed 50 lbs.

ii. Pharmaceutical supplies destination is varied and can change frequently due to the nature of the service, i.e., surgical preparatory antibiotics, thus do not follow a standard schedule. A majority of these are within the Louisville city limits.

iii. Laboratory specimens may require addition destinations depending on the nature of the sample. A majority of these are within Louisville city limits.

iv. Drop off/pickup locations at the Robley Rex VAMC include:

b. Laboratory, Room C-306 3rd Floor, Bldg. 1;

c. Mailroom, Room A017 Basement Building 1;

d. Medical Records, 2nd Floor Building 1;

e. Warehouse Room A023 Basement Building 1; and

f. Pharmacy Svc, Room A033 Basement Bldg 1.

g. Radiology, Room A203, 2nd floor Bldg-1.

After hours pick-up (after 1630) and delivery will be at the Administrative Officer of the Day (AOD) office, Bldg 1.

v. Robley Rex VAMC Contact Personnel:

Transportation; Troy Stephens, COR: (502)287-5418 (502)643-0847 (812)800-8042

Alicia Scott: (502)287-5418 (502)592-5181

· Robley Rex VAMC reserves the right to adjust the pickup hours and locations as needed. The COR will notify the contractor if there is a change in the pickup or delivery schedule.

· Contractor is responsible for training transport personnel in appropriate safety and transporting procedures suitable to biological specimen types and distances transported.

· Contractor shall transport samples in such a manner as to ensure the integrity of the specimens.

· OSHA approved laboratory containers/coolers with refrigerant packs will be provided by the Contractor.

· Coolers should be approximately 12" high 12" wide 9" deep. NO DRY ICE.

· All containers/coolers will be labeled with a biohazard label.

· All containers will be able to be closed securely.

· Contractor shall be responsible for complying with all regulations that define appropriate transportation of specimens and shall supply in writing that all drivers have been adequately trained on an annual basis.

· The contractor’s employees/couriers transporting test specimen shall be trained in “Universal Precautions” in the handling of biohazard materials (specimens). Training must include utilizing clinical procedures in case of biohazard spills and accidents. The contractor must furnish a record of all required training to the COR.

6. QUALITY CONTROL:

1. The contractor shall develop and maintain a quality control program that ensures courier services are performed in accordance with these specifications. The contractor shall develop and implement procedures to track, identify, prevent, and remedy and ensure non-recurrence of defective services.

2. The contractor shall provide a method to accept and resolve customer complaints and notify the customer of the resolution.

3. The contractor shall immediately notify the COR upon receipt of a customer complaint in order that joint validation may be accomplished. The contractor is responsible for quality control and specification compliance.

7. CONTRACTOR COURIERS/DRIVERS:

a) The contractor shall be responsible for furnishing all vehicles, personnel, equipment and supplies, vehicle fuel, uniforms, name tags, and/or badges for performance of services under this contract.

b) As a Non-Personal Services contract, contractor personnel are not to be considered VA Employees for any purpose. Contractor retains all control over personnel and responsibility for direct supervision.

c) Contractor will ensure that all drivers utilized under this contract will be licensed in accordance with the laws of the Commonwealth of Kentucky and the State of Indiana, for the transportation purposes for which this contract is intended.

d) Contractor personnel shall always wear visible identification, while on the premises of any Federal property.

e) A record of each driver as to character and physical capabilities for performing as a courier must be maintained and made available to the Department of Veterans Affairs Medical Center upon request for inspection.

f) The contractor personnel performing services to the Government shall always conduct themselves in a professional manner, present a neat appearance and be easily recognized as a contract employee by having the company name, and employee name affixed to the clothing or uniform.

g) Employee identifications shall be worn in clear view above the waist.

8. CONTRACTOR VEHICLES:

a. Contractor will maintain registration, licensing and insurance as required by the Commonwealth of Kentucky and the State of Indiana on all vehicles utilized under this contract, for the transportation purposes for which this contract is intended.

b. It is the responsibility of the Contractor to park in the appropriate designated parking areas.

c. Vehicle size has no requirement. Contractor shall ensure vehicle utilized for pickup/delivery has the ability to securely carry the load associated with the pickup/delivery request.

9. FEDERAL HOLIDAYS:

The 10 holidays observed by the Federal Government are:

· Christmas Day

Any other day specifically declared by the President of the United States to be a national holiday.

10. RECORDS MANAGEMENT LANGUAGE FOR CONTRACTS:

The following standard items relate to records generated in executing the contract and should be included in a typical Electronic Information Systems (EIS) procurement contract:

a. Citations to pertinent laws, codes and regulations such as 44 U.S.C chapters 21, 29, 31 and 33; Freedom of Information Act (5 U.S.C. 552); Privacy Act (5 U.S.C. 552a); 36 CFR Part 1222 and Part 1228.

b. Contractor shall treat all deliverables under the contract as the property of the U.S. Government for which the Government Agency shall have unlimited rights to use, dispose of, or disclose such data contained therein as it determines to be in the public interest.

c. Contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using Government IT equipment and/or Government records.

d. Contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

e. Contractor shall not create or maintain any records containing any Government Agency records that are not specifically tied to or authorized by the contract.

f. The Government Agency owns the rights to all data/records produced as part of this contract.

g. The Government Agency owns the rights to all electronic information (electronic data, electronic information systems, electronic databases, etc.) and all supporting documentation created as part of this contract. Contractor must deliver sufficient technical documentation with all data deliverables to permit the agency to use the data.

h. Contractor agrees to comply with Federal and Agency records management policies, including those policies associated with the safeguarding of records covered by the Privacy Act of 1974. These policies include the preservation of all records created or received regardless of format [paper, electronic, etc.] or mode of transmission [e-mail, fax, etc.] or state of completion [draft, final, etc.].

i. No disposition of documents will be allowed without the prior written consent of the Contracting Officer. The Agency and its contractors are responsible for preventing the alienation or unauthorized destruction of records, including all forms of mutilation. Willful and unlawful destruction, damage or alienation of Federal records is subject to the fines and penalties imposed by 18 U.S.C. 2701. Records may not be removed from the legal custody of the Agency or destroyed without regard to the provisions of the agency records schedules.

11. VA INFORMATION AND SYSTEM SECURITY/PRIVACY REQUIREMENTS:

a. GENERAL:

b. Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

c. ACCESS to VA INFORMATION AND VA INFORMATION SYSTEMS

i. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order. No access to VA information is expected with this contract.

ii. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

iii. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

12. VA INFORMATION CUSTODIAL LANGUAGE

Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

i. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

ii. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

iii. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

iv. If the contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, use of VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated is required.

v. The contractor/subcontractor’s firewall and Web services security controls, if applicable, shall meet or exceed VA’s minimum requirements. VA Configuration Guidelines are available upon request.

vi. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA’s prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

vii. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the aforementioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

viii. The contractor/subcontractor agrees to comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies.

13. SECURITY INCIDENT INVESTIGATION

i. The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify the COR and simultaneously, the designated ISO, and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access.

ii. To the extent known by the contractor/subcontractor, the contractor/subcontractor’s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant.

iii. With respect to unsecured protected health information, the business associate is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notifications need to be made in accordance with the executed business associate agreement.

iv. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident.

B.3 IT CONTRACT SECURITY

VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY

1. GENERAL

Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security.

2. ACCESS TO VA INFORMATION AND VA INFORMATION SYSTEMS

a. A contractor/subcontractor shall request logical (technical) or physical access to VA information and VA information systems for their employees, subcontractors, and affiliates only to the extent necessary to perform the services specified in the contract, agreement, or task order.

b. All contractors, subcontractors, and third-party servicers and associates working with VA information are subject to the same investigative requirements as those of VA appointees or employees who have access to the same types of information. The level and process of background security investigations for contractors must be in accordance with VA Directive and Handbook 0710, Personnel Suitability and Security Program. The Office for Operations, Security, and Preparedness is responsible for these policies and procedures.

c. Contract personnel who require access to national security programs must have a valid security clearance. National Industrial Security Program (NISP) was established by Executive Order 12829 to ensure that cleared U.S. defense industry contract personnel safeguard the classified information in their possession while performing work on contracts, programs, bids, or research and development efforts. The Department of Veterans Affairs does not have a Memorandum of Agreement with Defense Security Service (DSS). Verification of a Security Clearance must be processed through the Special Security Officer located in the Planning and National Security Service within the Office of Operations, Security, and Preparedness.

d. Custom software development and outsourced operations must be located in the U.S. to the maximum extent practical. If such services are proposed to be performed abroad and are not disallowed by other VA policy or mandates, the contractor/subcontractor must state where all non-U.S. services are provided and detail a security plan, deemed to be acceptable by VA, specifically to address mitigation of the resulting problems of communication, control, data protection, and so forth. Location within the U.S. may be an evaluation factor.

e. The contractor or subcontractor must notify the Contracting Officer immediately when an employee working on a VA system or with access to VA information is reassigned or leaves the contractor or subcontractor's employ. The Contracting Officer must also be notified immediately by the contractor or subcontractor prior to an unfriendly termination.

3. VA INFORMATION CUSTODIAL LANGUAGE

a. Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

b. VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor's information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA's information is returned to the VA or destroyed in accordance with VA's sanitization requirements. VA reserves the right to conduct on site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures are in compliance with VA directive requirements.

c. Prior to termination or completion of this contract, contractor/ subcontractor must not destroy information received from VA, or gathered/ created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract.

d. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract.

e. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed.

f. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be sufficient grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12.

g. If a VHA contract is terminated for cause, the associated BAA must also be terminated and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship.

h. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

i. The contractor/subcontractor's firewall and Web services security controls, if applicable, shall meet or exceed VA's minimum requirements. VA Configuration Guidelines are available upon request.

j. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA's prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response.

k. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response.

l. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COR.

4. INFORMATION SYSTEM DESIGN AND DEVELOPMENT

a. Information systems that are designed or developed for or on behalf of VA at non-VA facilities shall comply with all VA directives developed in accordance with FISMA, HIPAA, NIST, and related VA security and privacy control requirements for Federal information systems. This includes standards for the protection of electronic PHI, outlined in 45 C.F.R. Part 164, Subpart C, information and system security categorization level designations in accordance with FIPS 199 and FIPS 200 with implementation of all baseline security controls commensurate with the FIPS 199 system security categorization (reference Appendix D of VA Handbook 6500, VA Information Security Program). During the development cycle a Privacy Impact Assessment (PIA) must be completed, provided to the COR, and approved by the VA Privacy Service in accordance with Directive 6507, VA Privacy Impact Assessment.

b. The contractor/subcontractor shall certify to the COR that applications are fully functional and operate correctly as intended on systems using the VA Federal Desktop Core Configuration (FDCC), and the common security configuration guidelines provided by NIST or the VA. This includes Internet Explorer 7 configured to operate on Windows XP and Vista (in Protected Mode on Vista) and future versions, as required.

c. The standard installation, operation, maintenance, updating, and patching of software shall not alter the configuration settings from the VA approved and FDCC configuration. Information technology staff must also use the Windows Installer Service for installation to the default "program files" directory and silently install and uninstall.

d. Applications designed for normal end users shall run in the standard user context without elevated system administration privileges.

e. The security controls must be designed, developed, approved by VA, and implemented in accordance with the provisions of VA security system development life cycle as outlined in NIST Special Publication 800-37, Guide for Applying the Risk Management Framework to Federal Information Systems, VA Handbook 6500, Information Security Program and VA Handbook 6500.5, Incorporating Security and Privacy in System Development Lifecycle.

f. The contractor/subcontractor is required to design, develop, or operate a System of Records Notice (SOR) on individuals to accomplish an agency function subject to the Privacy Act of 1974, (as amended), Public Law 93-579, December 31, 1974 (5 U.S.C. 552a) and applicable agency regulations. Violation of the Privacy Act may involve the imposition of criminal and civil penalties.

g. The contractor/subcontractor agrees to:

(1) Comply with the Privacy Act of 1974 (the Act) and the agency rules and regulations issued under the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies:

(a) The Systems of Records (SOR); and

(b) The design, development, or operation work that the contractor/ subcontractor is to perform;

(1) Include the Privacy Act notification contained in this contract in every solicitation and resulting subcontract and in every subcontract awarded without a solicitation, when the work statement in the proposed subcontract requires the redesign, development, or operation of a SOR on individuals that is subject to the Privacy Act; and

(2) Include this Privacy Act clause, including this subparagraph (3), in all subcontracts awarded under this contract which requires the design, development, or operation of such a SOR.

h. In the event of violations of the Act, a civil action may be brought against the agency involved when the violation concerns the design, development, or operation of a SOR on individuals to accomplish an agency function,…