36C24919Q0052-003.docx

For Information Purposes Only. This Quality Assurance Surveillance Plan is not part of the Request for Quotes and will not be made part of any resulting contract

?.## QUALITY ASSURANCE SURVEILLANCE PLAN

1. MAINTAIN GROUNDS.

1.a. Grass is maintained within:

1.a.1. Lot A- proper height of 2.5”- 4”. At no time shall height exceed 4”.

1.a.2. Lot B- proper height of 6”- 8”. At no time shall height exceed 8”.

a) Grass Height Maintained at Acceptable Levels

AQL: No more than 3 incidents grass exceeds Acceptable Levels in one month.

What: Customer complaints How: Review customer complaints Frequency: Continuous Who: COR Standard(s): Measure grass height on a random basis.

1.b. Edging. Areas will be edged once a month per the statement of work.

a) Edging accomplish at least once a month.

AQL: No more than 1 month during the growing season areas are not edged.

What: Customer complaints How: Review customer complaints Frequency: once a month

Standard(s): Random inspection of areas requiring edging

AQL: No more than 3 incidents grass exceeds Acceptable Levels in one month.

b) Damaged plants replaced within 15 days.

AQL: No more than 3 complaints What: Customer complaints How: Review customer complaints Frequency: Continuous Who: COR Standard(s): Measure grass height on a random basis.

What: Customer complaints How: Review customer complaints Frequency: Continuous

Standard(s): Measure grass height on a random basis.

2. MAINTAIN TREES/SHRUBS/HEDGES.

2.a. Plants trimmed and pruned as required to maintain their natural growth characteristics and to enhance the beauty and health of the plant while not allowing contact with buildings according to the American Society of Landscape Architect’s standards. They have adequate drainage and mulch.

a) Trees, plants, and hedges, flourish and do not need to be replaced.

AQL: No more than 3 incidents of plants found not flourishing per month

What: Customer complaints and COR Observation How: Review customer complaints Frequency: Continuous

Standard(s): Observation by COR during random walk around the campuses

2.b. Trees shall have limbs pruned to a height of eight feet above the sidewalks and thirteen feet above all streets, drives and public ways.

a) Tree limbs meet specifications listed in the PWS

AQL: No more than 3 incidents found of limbs not trimmed per the PWS per month What: Customer complaints and COR Observation How: Review customer complaints Frequency: Continuous

AQL: No more than 3 observations in one month where the beds are not free of weeds, grass and debris.

What: Customer complaints and COR Observation How: Review customer complaints Frequency: Continuous

3. SNOW REMOVAL AND ICE CONTROL

AQL: no more than two incidents when the contractor arrives later than 60 minutes

What: Lexington VAMC Police, AOD, COR, or customer observation of arrival time How: Review customer complaints Frequency: Continuous

Standard(s): Observation by Police, AOD, and COR.

3.b. Pretreatment for Snow accomplished when one or more inches accumulation anticipated. Accomplished 8 to 12 hours prior to snow accumulation

a) Contractor applies pretreatment 8 to 12 hours prior to snow accumulation anytime one or more inches of snow is anticipated

AQL: No more than one failure per month the Contractor applies pretreatment.

What: Lexington VAMC Police, AOD, COR, or customer Observation or complaints

Review customer complaints and observation Frequency: Continuous

AQL: No more than one failure per month the Contractor does not complete work within 6 hours

What: Lexington VAMC Police, AOD, COR, or customer Observation or complaints

Review customer complaints and observation Frequency: Continuous

AQL: Zero fire hydrants found with snow accumulation.

What: Lexington VAMC Police, AOD, COR, or customer Observation or complaints

Review customer complaints and observation Frequency: Continuous