36C24826Q0732.pdf

COMBINED SYNOPSIS/SOLICITATION – REQUEST FOR OFFERS

(RFO)

This is a Combined Synopsis/Solicitation for commercial services prepared in accordance with the streamlined procedures of FAR Part 12 (Commercial Products and Commercial Services) and FAR Subpart 5.2. This announcement constitutes the only solicitation. Offers are being requested, and no separate written solicitation will be issued.

This solicitation is issued as a Request for Offers (RFO). All clauses are current through Federal

Acquisition Circular (FAC) 2026-01, effective March 13, 2026.

DESCRIPTION

The Department of Veterans Affairs intends to award a Firm-Fixed-Price (FFP) contract for the provision of all supplies, materials, equipment, labor, supervision, management, and transportation necessary to provide Digital Signage System and Service, in accordance with the requirements set forth herein.

PERIOD OF PERFORMANCE

The period of performance consists of one (1) year base period and four (4) one-year option periods, for a total potential period of performance of five (5) years, if all options are exercised.

GENERAL INFORMATION

Contracting Office:

Department of Veterans Affairs

Regional Procurement Office – East

Network Contracting Office (NCO) 8

Contracting Officer:

John H. Shultzaberger

Email: John.Shultzaberger@va.gov

Phone: 352-214-5135

SET-ASIDE INFORMATION

This acquisition is set aside exclusively for Service-Disabled Veteran-Owned Small Business

(SDVOSB) concerns in accordance with applicable acquisition regulations. Only SDVOSB concerns registered and verified in the Small Business Administration (SBA) and System for

Award Management (SAM.gov) are eligible to submit offers.

mailto:John.Shultzaberger@va.gov

QUESTIONS

All questions regarding this solicitation must be submitted via email to

John.Shultzaberger@va.gov no later than June 4, by 11:00 AM EST. Responses to vendor questions, if any, will be posted to SAM.gov.

OFFER SUBMISSION INSTRUCTIONS

Offers shall be submitted via email only to:

John.Shultzaberger@va.gov

Offers must be received no later than June 12, 2026, by 4:00 PM EST.

The Government intends to make a single Firm-Fixed-Price award resulting from this solicitation. Offerors must be actively registered in SAM.gov at the time of award.

APPLICABLE TERMS AND CONDITIONS

This solicitation incorporates applicable Federal Acquisition Regulation (FAR) and Veterans

Affairs Acquisition Regulation (VAAR) provisions and clauses by reference and/or full text, as applicable. Any resulting contract shall be governed by FAR Part 12 commercial contracting procedures.

36C24826Q0732

Table of Contents

SECTION A

COMBINED SYNOPSIS/SOLICITATION – REQUEST FOR OFFERS (RFO)

SECTION B - CONTINUATION

B.1 CONTRACT ADMINISTRATION DATA

Performance Work Statement (PWS)

1. General

1.1 Background

1.2 Scope

1.3 Locations

1.4 Period of Performance

2. Applicable Documents and Regulations

3. Government-Furnished Property and Services

4. Contractor Responsibilities

5. Performance Requirements

5.1 Digital Signage System

5.2 Equipment Requirements

5.3 Connectivity Requirements

5.4 Content Management and Multimedia Library

5.5 Installation Requirements

5.6 Training Requirements

5.7 Maintenance and Technical Support

5.8 Warranty Requirements

6. Performance Standards

7. Security Requirements

8. Quality Control

9. Quality Assurance

10. Key Personnel

11. Hours of Operation

12. Federal Holidays

13. Contractor Employee Conduct

14. Records Management

15. Deliverables

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ... 26

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.5 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.6 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

C.7 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.8 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.9 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.10 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025) (DEVIATION FEB 2025)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.3 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.4 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.5 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.6 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.7 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.8 EVALUATION CRTIERIA

BASIS FOR AWARD

EVALUATION FACTORS

FACTOR 1 – TECHNICAL CAPABILITY

FACTOR 2 – RELEVANT EXPERIENCE / PAST PERFORMANCE

FACTOR 3 – IMPLEMENTATION AND SUPPORT APPROACH

FACTOR 4 – PRICE

COMPARATIVE ANALYSIS METHODOLOGY

QUOTATION SUBMISSION REQUIREMENTS

Technical Capability Volume

Relevant Experience / Past Performance Volume

Implementation and Support Volume

Price Volume

E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION

FEB 2025)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C248

Department of Veterans Affairs

Network Contracting Office 8 (NCO 8)

Commerce Building

300 E. University Ave. Ste. 180

Gainesville FL 32601-3460

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Upon Completion and Then Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment

Requests.

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

Performance Work Statement (PWS) Digital Signage and Interactive Screen System with Multimedia Patient Education Capability for the

North Florida/South Georgia Veterans Health System

1. General

1.1 Background

The North Florida/South Georgia Veterans Health System requires a comprehensive digital signage and interactive screen system with multimedia patient education capabilities to support communication, patient engagement, Veteran education, and dissemination of healthcare information throughout its medical centers, outpatient clinics, Community Based Outpatient Clinics (CBOCs), and Vet Centers.

The system shall provide cloud-managed digital signage capability with customizable content delivery, multimedia patient education resources, centralized administration, and remote management capability.

The system shall support dissemination of healthcare education materials, Veterans Health Administration

(VHA) initiatives, facility announcements, emergency notifications, and other Government-approved communications.

The contractor shall provide a fully operational turnkey commercial-off-the-shelf (COTS) solution including all equipment, software, licensing, connectivity, installation, maintenance, technical support, and training necessary to meet the requirements of this PWS.

This is a non-personal services contract. Contractor personnel shall not be supervised by Government personnel.

1.2 Scope

The contractor shall provide all personnel, supervision, labor, materials, equipment, software, hardware, licenses, transportation, tools, maintenance, training, and other resources necessary to furnish, install, configure, operate, maintain, and support a digital signage and interactive screen system throughout the North Florida/South Georgia Veterans Health System.

The contractor shall provide:

• Approximately 230 digital display screens

• Cloud-hosted content management capability

• Wireless connectivity for system operation

• Multimedia patient education library

• Centralized content distribution capability

• Technical support and help desk services

• Preventive and corrective maintenance

• System monitoring and uptime management

• Training for Government personnel

The contractor shall ensure all equipment and services remain fully operational throughout the performance period.

1.3 Locations

Services may be required at the following locations, including associated annexes and satellite facilities:

Malcom Randall VAMC 1601 SW Archer Road Gainesville, FL 32608-1107

Gainesville 1 VA Clinic 5465 SW 34th Street, Gainesville, FL 32608-5032

Gainesville VA Domiciliary 1604 Southeast 3rd Avenue, Gainesville, FL 32641-7346

Gainesville Vet Center 105 NW 75th Street Gainesville, FL 32607

Compensation and Pension 5415 Southwest 64th Street Gainesville, FL 32608-9605

Optometry Clinic 5533 Southwest 64th Street Gainesville, FL 32608-9608

Primary Care Dermatology 5571 Southwest 64th Street Gainesville, FL 32608-9608

VA Lake City Primary Care Clinic 484 SW Commerce Drive Lake City, FL 32025

Jacksonville Outpatient Clinic 1530 N Jefferson St.

Jacksonville, FL 32209

Jacksonville VA Clinic (University) 3901 University Boulevard South Jacksonville, FL 32216-4312

Jacksonville North VA Clinic 145 Heron Bay Road Jacksonville, FL 32218

Jacksonville Vet Center 3728 Phillps Highway Jacksonville, FL 32207

A.K. Baker VA Clinic 400 College Drive, Suite 200 Middleburg, FL 32068-8525

Leo C. Chase Jr. VA Clinic 100 Deerfield Preserve Boulevard Saint Augustine, FL 32086-5966

Marianna VA Clinic 4970 Highway 90 Marianna, FL 32446-6802

Ocala VA Clinic 4826 Southwest 49th Road Ocala, FL 34474-6299

Ocala West VA Clinic 3307 Southwest 26th Avenue Ocala, FL 34471-7843

Ocala Vet Center 3300 SW 34th Ave Ocala, FL 34474

Palatka VA Clinic 400 North State Road 19, Suite 48 Palatka, FL 32177-2449

Perry VA Clinic 1224 North Peacock Avenue Perry, FL 32347-2117

Sergeant Ernest I. "Boots" Thomas VA Clinic 2181 East Orange Avenue Tallahassee, FL 32311-6144

Tallahassee Vet Center 2002 Old Saint Augustine Road Tallahassee, FL 32301

St. Mary’s VA Clinic 2603 Osborne Road, Kings Bay Village, Suite E, St. Mary’s, GA 31558-3843

The Villages VA Clinic 8900 Southeast 165th Mulberry Lane, The Villages, FL 32162-5884

Valdosta VA Clinic 348 Enterprise Drive, Suite B Valdosta, GA 31601-5169

Waycross VA Clinic 515B City Boulevard, City Square Plaza Waycross, GA 31501-8016

The Government reserves the right to add or remove locations within the healthcare system during contract performance through bilateral modification.

1.4 Period of Performance

The anticipated period of performance shall consist of:

• One (1) Base Year

• Four (4) One-Year Option Periods

The contractor shall complete full installation and activation of all required systems within sixty (60) calendar days after receipt of the Notice to Proceed (NTP).

2. Applicable Documents and Regulations The contractor shall comply with all applicable Federal, VA, OSHA, FCC, State, and local laws, regulations, policies, and standards including but not limited to:

• Federal Acquisition Regulation (FAR)

• VA Acquisition Regulation (VAAR)

• HIPAA requirements

• Privacy Act of 1974

• VA information security requirements

• OSHA safety requirements

• Applicable electrical and building codes

The most current version of all applicable standards shall apply.

3. Government-Furnished Property and

Services The Government will provide:

• Facility access

• Reasonable access to electrical power

• Coordination assistance through the Facility POC

No Government-furnished equipment (GFE) shall be provided.

4. Contractor Responsibilities The contractor shall provide all resources necessary to perform the requirements of this contract.

The contractor shall be fully responsible for:

• System design and configuration

• Equipment delivery and installation

• Mounting hardware

• Software licensing

• Wireless connectivity

• System integration

• Maintenance and repairs

• Remote monitoring

• Technical support

• Training

• Content management capability

• Warranty coverage

5. Performance Requirements

5.1 Digital Signage System

The contractor shall provide a fully integrated digital signage system capable of:

• Centralized cloud-based content management

• Remote administration

• Individual screen control

• Group content deployment

• Emergency messaging capability

• Multimedia playback

• Interactive patient education capability

• QR code integration

• Real-time content updates

The system shall not require hosting on VA internal servers.

5.2 Equipment Requirements

The contractor shall furnish and install approximately 230 digital signage displays.

Minimum display requirements:

• UHD resolution (3840 x 2160)

• Minimum brightness of 400 nits

• HDMI capability

• Commercial-grade displays

• Wall-mounted configuration

• Continuous operation capability

• Integrated or external media player capability

The contractor shall provide all mounting hardware, cabling, and accessories necessary for complete installation.

5.3 Connectivity Requirements

The contractor shall provide wireless connectivity necessary for operation of all displays and content management services.

The contractor shall:

• Provide cloud-hosted services

• Provide wireless internet connectivity

• Provide all cellular or wireless hardware required

• Ensure minimum operational bandwidth necessary for reliable content delivery

• Maintain connectivity throughout the performance period

The contractor shall not require direct integration into VA internal networks unless specifically authorized.

5.4 Content Management and Multimedia Library

The contractor shall provide unlimited access to an established multimedia patient education library and digital content management platform.

The system shall support:

• Healthcare education content

• Veteran-focused informational materials

• Government-created content uploads

• Custom content creation

• Targeted messaging by facility or display group

• Scheduling and automated content rotation

• Multimedia formats including video and static graphics

The Government shall retain ownership rights to all Government-created content.

5.5 Installation Requirements

The contractor shall:

• Coordinate installation schedules with the COR

• Minimize disruption to patient care operations

• Perform professional installation of all equipment

• Remove installation debris

• Verify full operational functionality after installation

All installations shall comply with applicable building and safety codes.

5.6 Training Requirements

The contractor shall provide onsite and/or virtual training for Government personnel covering:

• Content management

• Content upload procedures

• System administration

• User account management

• Troubleshooting procedures

• Reporting capability

Training shall be provided during normal business hours at no additional cost to the Government.

5.7 Maintenance and Technical Support

The contractor shall provide:

• Preventive maintenance

• Corrective maintenance

• Remote monitoring

• Technical support services

• Help desk support

• Software updates

• Firmware updates

• Replacement of defective equipment

Help desk support shall be available Monday through Friday, excluding Federal holidays, during normal business hours at a minimum.

Emergency support capability shall be available 24/7.

5.8 Warranty Requirements

The contractor shall provide full warranty coverage for all equipment, software, and associated components for the duration of the contract.

The warranty shall include:

• Parts

• Labor

• Shipping

• Equipment replacement

• Technical support

6. Performance Standards Performance Objective Standard Acceptable Quality Level (AQL)

Equipment functionality Fully operational equipment 100%

System uptime Operational system availability 98%

Response to service calls Initial response within 24 hours 98%

Corrective maintenance Resolution within 48 hours 95%

Training completion Training delivered as scheduled 100%

Invoice accuracy Accurate invoicing 98%

7. Security Requirements

The contractor shall comply with all applicable VA security and privacy requirements.

Contractor personnel requiring routine facility access may be required to obtain VA identification badges and complete required background screening.

The contractor shall safeguard all Government information and shall not disclose sensitive information without written authorization.

8. Quality Control The contractor shall develop and maintain a Quality Control Plan (QCP) to ensure services comply with contract requirements.

The contractor shall provide the QCP to the Contracting Officer upon request.

9. Quality Assurance The Government will monitor contractor performance in accordance with a Quality Assurance

Surveillance Plan (QASP).

Failure to meet performance standards may result in corrective action or other contractual remedies.

10. Key Personnel The contractor shall designate a Project Manager responsible for overall contract performance.

The contractor shall provide written notification to the Contracting Officer of any changes in key personnel.

11. Hours of Operation Normal Government business hours are Monday through Friday, 8:00 AM to 4:30 PM local time, excluding Federal holidays.

Installation and maintenance activities outside normal business hours shall be coordinated with the COR.

12. Federal Holidays The following Federal holidays are observed:

• New Year’s Day

• Martin Luther King Jr. Day

• Presidents Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

13. Contractor Employee Conduct Contractor personnel shall:

• Maintain professional conduct

• Comply with all facility rules

• Wear visible identification

• Clearly identify themselves as contractor personnel

14. Records Management All records created under this contract shall become Government property.

The contractor shall comply with all Federal records management and privacy requirements.

The contractor shall not retain, distribute, or disclose Government information except as authorized by the

Contracting Officer.

15. Deliverables The contractor shall provide the following deliverables:

Deliverable Due Date

Installation Schedule Within 10 days of award

Quality Control Plan Within 15 days of award

Training Materials Prior to training

Monthly Status Reports Monthly

Warranty Documentation At installation completion

Asset Inventory List At installation completion

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVIC

ES

QUANTIT

Y

UNI

T UNIT PRICE AMOUNT

1.00 JB ________________

Project Management, Mobilization, Site Survey, and Initial System Configuration Contract Period: Base POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising PRODUCT/SERVICE CODE: 7A21 - IT and Telecom - Business Application Software (Perpetual License Software)

230.00 EA ________________

Furnish and Install Digital Signage Displays and Mounting Hardware Contract Period: Base POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

12.00 MO ________________

Cloud-Based Content Management Software Licensing and Multimedia Patient Education Platform – Base Year Contract Period: Base POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Wireless Connectivity / Cellular Service for Digital Signage System – Base Year Contract Period: Base

POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

System Maintenance, Remote Monitoring, Technical Support, and Help Desk Services – Base Year Contract Period: Base POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

1.00 JB ________________

Onsite Training Services for Government Personnel Contract Period: Base POP Begin: 07-01-2026 POP End: 06-30-2027 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Cloud-Based Content Management Licensing Contract Period: Option 1 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Wireless Connectivity / Cellular Service Contract Period: Option 1 POP Begin: 07-01-2027 POP End: 06-30-2028

PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Maintenance, Technical Support, and Help Desk Contract Period: Option 1 POP Begin: 07-01-2027 POP End: 06-30-2028 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Cloud-Based Content Management Licensing Contract Period: Option 2 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Wireless Connectivity / Cellular Service Contract Period: Option 2 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Maintenance, Technical Support, and Help Desk Contract Period: Option 2 POP Begin: 07-01-2028 POP End: 06-30-2029 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Cloud-Based Content Management Licensing Contract Period: Option 3 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Wireless Connectivity / Cellular Service Contract Period: Option 3 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Maintenance, Technical Support, and Help Desk Contract Period: Option 3 POP Begin: 07-01-2029 POP End: 06-30-2030 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Cloud-Based Content Management Licensing Contract Period: Option 4 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Wireless Connectivity / Cellular Service Contract Period: Option 4 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

Maintenance, Technical Support, and Help Desk Contract Period: Option 4 POP Begin: 07-01-2030 POP End: 06-30-2031 PRINCIPAL NAICS CODE: 541850 - Indoor and Outdoor Display Advertising

GRAND TOTAL ________________

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The

Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims

Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the

Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the

Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the

Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by

Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt

Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-

5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting

Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the

Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the

Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The

Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the

Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain

Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with

Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service

(TOS), or similar legal instrument or agreement, that includes any clause requiring the

Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.2 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR

2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

(End of Clause)

C.4 SUPPLEMENTAL INSURANCE REQUIREMENTS

In accordance with FAR 28.307-2 and FAR 52.228-5, the following minimum coverage shall apply to this contract:

(a) Workers' compensation and employers liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy, except when contract operations are so commingled with a Contractor's commercial operations that it would not be practical to require this coverage. Employer's liability coverage of at least $100,000 is required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

(b) General Liability: $500,000.00 per occurrences.

(c) Automobile liability: $200,000.00 per person; $500,000.00 per occurrence and $20,000.00 property damage.

(d) The successful bidder must present to the Contracting Officer, prior to award, evidence of general liability insurance without any exclusionary clauses for asbestos that would void the general liability coverage.

(End of Clause)

C.5 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

(a) Definitions. As used in this clause—

American Security Drone Act-covered foreign entity means an entity included on a list that the

Federal Acquisition Security Council (FASC) develops and maintains and publishes in the

System for Award Management (SAM) at https://www.sam.gov (section 1822 of Pub. L. 118-31, 41 U.S.C. 3901 note prec.).

Backhaul means intermediate links between the core network, or backbone network, and the small subnetworks at the edge of the network (e.g., connecting cell phones/towers to the core telephone network). Backhaul can be wireless (e.g., microwave) or wired (e.g., fiber optic, coaxial cable, Ethernet).

Covered application means the social networking service TikTok or any successor application or service developed or provided by ByteDance Limited or an entity owned by ByteDance

Limited.

Covered article, as defined in 41 U.S.C. 4713(k), means:

(1) Information technology, as defined in 40 U.S.C. 11101, including cloud computing services of all types;

(2) Telecommunications equipment or telecommunications service, as those terms are defined in section 3 of the Communications Act of 1934 (47 U.S.C. 153);

(3) The processing of information on a Federal or non-Federal information system, subject to the requirements of the Controlled Unclassified Information program (see 32 CFR part 2002); or

(4) Hardware, systems, devices, software, or services that include embedded or incidental information technology.

Covered foreign country means The People’s Republic of China.

Covered telecommunications equipment or services means—

(1) Telecommunications equipment produced by Huawei Technologies Company or ZTE

Corporation (or any subsidiary or affiliate of such entities);

(2) For the purpose of public safety, security of Government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities);

(3) Telecommunications or video surveillance services provided by such entities or using such equipment; or

(4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of National Intelligence https://www.sam.gov or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country.

Critical technology means—

(1) Defense articles or defense services included on the United States Munitions List set forth in the International Traffic in Arms Regulations under subchapter M of chapter I of title 22, Code of Federal Regulations;

(2) Items included on the Commerce Control List set forth in Supplement No. 1 to part 774 of the Export Administration Regulations under subchapter C of chapter VII of title 15, Code of

Federal Regulations, and controlled—

(i) Pursuant to multilateral regimes, including for reasons relating to national security, chemical and biological weapons proliferation, nuclear nonproliferation, or missile technology; or

(ii) For reasons relating to regional stability or surreptitious listening;

(3) Specially designed and prepared nuclear equipment, parts and components, materials, software, and technology covered by part 810 of title 10, Code of Federal Regulations (relating to assistance to foreign atomic energy activities);

(4) Nuclear facilities, equipment, and material covered by part 110 of title 10, Code of Federal

Regulations (relating to export and import of nuclear equipment and material);

(5) Select agents and toxins covered by part 331 of title 7, Code of Federal Regulations, part

121 of title 9 of such Code, or part 73 of title 42 of such Code; or

(6) Emerging and foundational technologies controlled pursuant to section 1758 of the Export

Control Reform Act of 2018 (50 U.S.C. 4817).

FASC-prohibited unmanned aircraft system means an unmanned aircraft system manufactured or assembled by an American Security Drone Act—covered foreign entity.

FASCSA order means any of the following orders issued under the Federal Acquisition Supply

Chain Security Act (FASCSA) requiring removing covered articles from executive agency information systems or excluding one or more named sources or named covered articles from executive agency procurement actions, as described in 41 CFR 201-1.303(d) and (e):

(1) The Secretary of Homeland Security may issue FASCSA orders that apply to civilian agencies, to the extent not covered by paragraph (2) or (3) of this definition. This type of

FASCSA order may be referred to as a Department of Homeland Security (DHS) FASCSA order.

(2) The Secretary of Defense may issue FASCSA orders that apply to the Department of

Defense (DoD) and national security systems other than sensitive compartmented information systems. This type of FASCSA order may be referred to as a DoD FASCSA order.

(3) The Director of National Intelligence (DNI) may issue FASCSA orders that apply to the intelligence community and sensitive compartmented information systems, to the extent not covered by paragraph (2) of this definition. This type of FASCSA order may be referred to as a

DNI FASCSA order.

Information technology, as defined in 40 U.S.C. 11101(6)—

(1) Means any equipment or interconnected system or subsystem of equipment, used in the automatic acquisition, storage, analysis, evaluation, manipulation, management, movement, control, display, switching, interchange, transmission, or reception of data or information by the executive agency, if the equipment is used by the executive agency directly or is used by a contractor under a contract with the executive agency that requires the use—

(i) Of that equipment; or

(ii) Of that equipment to a significant extent in the performance of a service or the furnishing of a product;

(2) Includes computers, ancillary equipment (including imaging peripherals, input, output, and storage devices necessary for security and surveillance), peripheral equipment designed to be controlled by the central processing unit of a computer, software, firmware and similar procedures, services (including support services), and related resources; but

(3) Does not include any equipment acquired by a Federal contractor incidental to a Federal contract.

Intelligence community, as defined by 50 U.S.C. 3003(4), means the following—

(1) The Office of the Director of National Intelligence;

(2) The Central Intelligence Agency;

(3) The National Security Agency;

(4) The Defense Intelligence Agency;

(5) The National Geospatial-Intelligence Agency;

(6) The National Reconnaissance Office;

(7) Other offices within the Department of Defense for the collection of specialized national intelligence through reconnaissance programs;

(8) The intelligence elements of the Army, the Navy, the Air Force, the Marine Corps, the

Coast Guard, the Federal Bureau of Investigation, the Drug Enforcement Administration, and the Department of Energy;

(9) The Bureau of Intelligence and Research of the Department of State;

(10) The Office of Intelligence and Analysis of the Department of the Treasury;

(11) The Office of Intelligence and Analysis of the Department of Homeland Security; or

(12) Such other elements of any department or agency as may be designated by the

President, or designated jointly by the Director of National Intelligence and the head of the department or agency concerned, as an element of the intelligence community.

Interconnection arrangement means arrangements governing the physical connection of two or more networks to allow the use of another’s network to hand off traffic where it is ultimately delivered (e.g., connecting a customer of telephone provider A to a customer of telephone company B) or sharing data and other information resources.

Kaspersky Lab-covered article means any hardware, software, or service that—

(1) Is developed or provided by a Kaspersky Lab-covered entity;

(2) Includes any hardware, software, or service developed or provided in whole or in part by a

Kaspersky Lab-covered entity; or

(3) Contains components using any hardware or software developed in whole or in part by a

Kaspersky Lab-covered entity.

Kaspersky Lab-covered entity means—

(1) Kaspersky Lab;

(2) Any successor entity to Kaspersky Lab, including any change in name, e.g., “Kaspersky”;

(3) Any entity that controls, is controlled by, or is under common control with Kaspersky Lab;

or

(4) Any entity of which Kaspersky Lab has a majority ownership.

National security system, as defined in 44 U.S.C. 3552, means any information system

(including any telecommunications system) used or operated by an agency or by a contractor of an agency, or other organization on behalf of an agency—

(1) The function, operation, or use of which involves intelligence activities; involves cryptologic activities related to national security; involves command and control of military forces; involves equipment that is an integral part of a weapon or weapons system; or is critical to the direct fulfillment of military or intelligence missions, but does not include a system that is to be used for routine administrative and business applications (including payroll, finance, logistics, and personnel management applications); or

(2) Is protected at all times by procedures established for information that have been specifically authorized under criteria established by an Executive order or an Act of Congress to be kept classified in the interest of national…