ATTACHMENT E PWS Rev. 01 07-17-2025.docx

ATTACHMENT E

?.## PERFORMANCE WORK STATEMENT Rev 01. 07-17-2025

Network Engineer III Services The Orlando Veterans Affairs Healthcare System (OVAHCS)

I. GENERAL: This is a non-personal services contract to provide Network Engineer services for OVAHCS. The Government shall not exercise any supervision or control over the Contractor’s personnel performing the services herein. Such service provider shall be accountable solely to the Contractor, who in turn is responsible to the Government. During the performance of this contract, the functions being performed shall not be changed or expanded to become inherently governmental.

II. BACKGROUND: The Orlando VA Medical Center (OVAMC) at Lake Nona is furnished with state-of-the-art technology. The 1.2 million square foot facility is one of the largest hospital within Veterans Affairs (VA). The facility also includes the Simulation Learning Education and Research Network, which is a high-technology, immersive environment that uses simulation to train VA medical personnel. Facility Management Services (FMS) Industrial Control Systems (ICS) network is an air gapped secure network that is not on the Office of Information and Technology (OIT) network, medical network or any other Veterans Affairs (VA) supported network. OIT doesn’t support or manage the network components, devices and end-point. OVAMC is committed to providing our patients with the highest quality of care in an environment that is safe. We do this by focusing on continuous process improvement of our technological infrastructure.

III. PERIOD OF PERFORMANCE: The period of performance will consist of one base period of 12 months and four 12 months option periods.

IV. PLACE OF PERFORMANCE: The majority of the work will be at OVAMC, 13800 Veterans Way, Orlando, FL 32827. This location is comprised of thirteen (14) buildings. Occasional local travel to affiliate locations for on-site support may be necessary. Associates costs, including but not limited to per diem, lodging, meals and mileage will not be reimbursed for travel to any locations outlined herein. The ICS network is extended to OVAMC affiliate locations listed below:

a. Table 1.

V. OPERATION HOURS: The Contractor shall perform work, Monday through Friday from 7:30 a.m. through 11:30 a.m. and 12:30 p.m. through 4:30 p.m. local time. There will be instances where the Contractor must work on weekends and holidays. Two-weeks prior to weekends and holiday work, the Contracting Officer Representative (COR) will communicate by emailing the Contractor with the dates, start and stop time for work to be performed. Within 24-hours of the COR’s request for weekends and holiday work, the Contractor shall confirm receipt of the COR’s request in writing by email.

VI. FEDERAL HOLIDAYS: Unless the COR requests for holiday work, the Contractor shall not perform services on federal holidays, or when the Government facility closes due to local or national emergencies, administrative closings, or similar government-directed facility closings. Government shutdowns occur when the Government refuses passage of key bills, resulting in the cession of some or all operations by the Government. If VA is affected by a Government shutdown during the period of performance, the Contractor will be informed by the Contracting Officer (CO) when services are to be provided. The following Federal Holidays are observed by the Government.

a. Table 2.

Holidays

VII. SCOPE OF WORK: The Contractor shall provide all resources necessary to accomplish the scope of work herein. The Contractor shall be a highly trained and experienced Network Engineer to satisfy the following responsibilities:

a. The Contractor shall maintain a thorough understanding of the basics behind the internet and its working (Domain Name System (DNS), Security, Internet Protocol (IP) Routing, Hypertext Transfer Protocol (HTTP), Virtual Private Network (VPN), Email Routing).

b. The Contractor shall design, set up and configure Local Area Network (LAN) switching environments.

c. The Contractor shall design, setup and configure LAN wireless networking that supports secured access.

d. The Contractor shall lead the design of multi-server environments including IP address schemes, DNS, Windows Internet Name Service (WINS), Ether-Channel (Bonding).

e. The Contractor shall have the capability to support introducing new remote sites to the network without any redesign.

f. The Contractor shall design, implement, and support interconnections between all OVAHCS sites.

g. The Contractor shall perform maintenance on the Industrial Control Network (ICN).

h. The Contractor shall maintain multi-site network operations and software applications, operating systems and regular maintenance for the Orlando VA Health Care System (OVAHCS).

i. The Contractor shall manage assigned project and program components to deliver service in accordance with the written task assigned for each projects.

j. The Contractor shall respond to ICN inquiries from staff, administrators, service providers, site personnel and outside vendors.

k. The Contractor shall troubleshoot malfunctions of network hardware, software applications, IP telephone and security systems to resolve operational issues to restore services.

l. The Contractor shall oversee the configuration and installation of Industrial Control Network (ICN).

m. The Contractor shall provide documentation for the Telecommunication Room configurations concerning ICN.

n. The Contractor shall manage and maintain all IP space that relates to ICN devices throughout OVAHCS.

o. The Contractor shall coordinate and document all new system installs for ICN, Subject Matter Expert (SME) on the 6550-process assisting CO, COR and end-user.

p. The Contractor shall attend project related meetings.

q. The Contractor shall manage enterprise network architecture, routing, routed, metro-e LAN’s and Virtual Routing and Forwarding (VRF’s).

r. The Contractor shall support hardware and software for Close Circuit Television (CCTV) and Access Control Systems.

s. The Contractor shall develop project plans for migrations and approval for work.

t. The Contractor shall work with other Contractors for a Media Access Control (MAC), ICN related equipment moves, adds or changes.

u. The Contractor shall maintain technical documentation on the ICN for new facilities.

v. The Contractor shall verify compliance with National Institute of Standards and Technology (NIST) 800 SP 800-171 Rev. 3, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations | CSRC, VA policies, and security standards.

w. The Contractor shall provide support for the display desktops that are connected within the ICN Network.

x. The Contractor shall provide ICN support for the AMAG system.

y. The Contractor shall provide ICN support for the CCTV, Metasys Building Automated System known as JCI, and storage devices.

z. The Contractor shall migrate JCI network equipment to the VA Office Of Information and Technology (OIT).

aa. The Contractor shall provide escort/testing for Contractors working on projects related to the ICN to meet assign project requirements and quality of work.

ab. The Contractor shall develop detailed implementation plans to accommodate network growth.

ac. Table 3. List of Equipment

Equipment

VIII. CERTIFICATIONS/EXPERIENCE REQUIREMENTS OF NETWORK ENGINEER: The Contractor key personnel must be able to meet the requirement for a favorable Tier II clearance, have a minimum of ten (10) years’ experience in the installation of information technology infrastructure configuration and maintenance of network infrastructure equipment. The substitution of Contractor’s key personnel must have equal or better experience/qualifications and must complete the onboarding qualification process. At no time must there be a gap in service during the key personnel substitution. Contractor key personnel shall also have the following technical competency:

a. Technical, analytical and personal skills.

b. Knowledge of Cisco Virtual Routing and Forwarding (VRF-lite) configuration.

c. Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.

d. Knowledge, configuration, and maintenance of Cisco 6509, 6500 series data center equipment.

e. Knowledge, configuration, and maintenance of Cisco Catalyst 4000, 3000 access layer switches.

f. Knowledge, configuration and maintain Cisco Wireless Local Area Network (WLAN) systems 5500 series controllers, 3000 series access points (AP).

g. Cisco Access Control Server (ACS) 802.1X end point administration.

h. Conducts core services installs and management of Virtual LAN’s (VLAN) enterprise wide.

i. Performs life cycle management of all network assets.

j. Manages enterprise network architecture, routing, routed, metro-e LAN’s and VRF’s.

k. 10 years of Cisco experience.

l. Knowledge of wireless controllers.

m. ISC2 Certified Information Systems Security Professional.

IX. DELIVERABLES: The Contractor shall provide the below deliverables no later than the dates listed below. The COR shall be notified by the Contractor as it becomes apparent that scheduled deliverables will be late. The notification shall be in writing and must include the rationale for the expected date of the deliverable(s) and the project impact due to late deliverables.

a. Table 4.

Deliverables

XI. TRAINING REQUIREMENTS: The Contractor shall attend and complete all VA training listed in table 4.

a. Table 5.

VA Training Frequency

XII. REPORTS: The Contractor shall submit monthly written progress reports of all completed work for the preceding month and work to be accomplished for the subsequent month. The report shall be submitted to the COR no later than the 3rd workday of each month. All documents or reports produced by the Contractor shall be suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

a. The report shall include resolved issues, existing issues, and a statement explaining how issues were resolved and when existing issues will be resolved.

b. The Contractor shall provide monthly reports for the Telecommunication Rooms configuration concerning ICN.

c. The Contractor shall test/monitor network integrity and performance, and report monthly updates.

d. The Contractor shall provide monthly PMP report.

e. The COR may communicate verbally to the Contractor’s personnel on a weekly and or monthly basis to introduce and or respond to new ICN issues.

XIII. SPECIAL ACQUISITION REQUIREMENTS: Contractor personnel attending meetings, answering Government telephones, and working in other situation where their Contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

XIV. GOVERNMENT-FURNISHED EQUIPMENT (GFE): Contractor shall use reasonable care to avoid damaging existing equipment and buildings on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of the below listed property, the Contractor shall replace or repair the damage at no expense to the Government as the CO directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

a. Shared Office space at OVAMC Lake Nona.

b. Desk.

c. Chair.

d. Wireless Drill and Miscellaneous hand tools.

e. Cable Test Equipment.

f. Laptop – Use only for the ICN.

g. Computer Monitors (3ea).

h. OIT Desktop Computer.

XV. PAYMENT DOCUMENTATION AND PROCESS: Contractor’s payment will be based on receipt of proper invoice and satisfactory contract performance. A proper invoice must include items described at FAR 32.905. Part 32 - Contract Financing | Acquisition.GOV.

XVI. PERFORMANCE REQUIREMENT SUMMARY (PRS): The PRS is a performance indicator that is used to measure the acceptable quality levels that must be met, method of surveillance, and incentives, and how these measures will define the success of our program. These performance standards may be used by the COR to record the Contractor’s performance assessment report (CPARS). The performance standards below will be measured accordingly:

a. Table 6.

Negative CPARS

Negative CPARS

Negative CPARS

Negative CPARS

Negative CPARS