36C24824Q0541 Attachment A- PWS Janitorial Services at VACHS Clinincs.pdf

PERFORMANCE WORK STATEMENT

JANITORIAL SERVICES AT VA CARIBBEAN HEALTHCARE SYSTEM (VACHS) CLINICS

1. Introduction. This is a non-personal services contract to provide Janitorial Services for Veterans Affairs Caribbean Healthcare Systems (VACHS) outpatient clinics located through Puerto Rico.

The contractor shall provide healthcare aseptic cleaning services at the clinics identified in section

2.1.3.1 of this Performance Work Statement (PWS).

This is a performance-based contract. The Government’s requirements are expressed in the form of the minimum quality standard to be met. The Contractor is to determine the optimal work schedule, resource allocations and performance methods. Therefore, it is strongly advised that you review the complete solicitation so that you are aware of PWS contract requirements.

1.1 Scope. This Performance Work Statement (PWS) is for Healthcare Aseptic Cleaning Services at the VA Caribbean Healthcare System (VACHS) Clinics located in Ceiba, Comerio, and Vieques, Puerto Rico. Services shall be performed in a manner that will present a clean, neat and professional appearance in all areas serviced and shall meet The Joint Commission (TJC) Standards, National Environmental Cleaning Standards, other regulatory agencies healthcare standards and facility requirements.

The objective is to optimize facility cleanliness and safety in support of the VACHS mission of providing quality healthcare in a safe hygienic and aesthetically pleasing medical facility.

2. General Requirements. This section describes the general requirements for this effort and following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services. The government and the contractor understand and agree that the services to be delivered under this contract by the contractor to the government are non-personal services and that parties recognize and agree that no employer-employee or master-servant relationships exits or will exist under the contract between the Government and the contractor’s employees. Contractor’s employees will act and exercise personal judgment and discretion on behalf of the Contractor. At no time will Contractor employees be considered VA employees.

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer (CO) immediately.

Contractor shall assume sole responsibility for payment of applicable wages to personnel performing services under this contract. Contractor will indemnify and hold the hospital harmless from any and all claims, actions, liabilities, and expenses, (including costs of judgments, settlements, court costs, and attorney fees) caused by or resulting from the sole negligence or intentional actions or omissions of the Contractor's employee, or any failure to perform any obligations imposed by this agreement, whether such act, omission, or failure was employee's or that of any person providing services hereunder through or for provider.

2.1.1 Type of Contract. The Government will award a Performance Based Firm-Fixed Price contract.

2.1.2 The contractor shall provide all labor, equipment, transportation, tools, and supervision and other items and services necessary to render complete Janitorial Services at VA Clinics in Puerto Rico, specifically: Ceiba CBOC, Comerio Rural Clinic and Vieques Rural Clinic. All work is to be performed in accordance with the most stringent of all federal, state, local and Agency codes and regulations (e.g. OSHA, EPA, EQB, CDC and TJC Standards). Additionally, the Contractor shall follow all applicable standard industry practices.

2.1.2.1.2 The Government will provide space to the Contractor for the storage for their weekly inventory for the supplies and equipment that will be used in the performance of the contract. Space quantity in square feet will be at government’s discretion and availability. The Contractor shall maintain this space in a neat, clean, and orderly condition. The space and equipment shall be returned to the government at the expiration of the contract in a reasonably same condition as at the time of entering the contract.

2.1.2.1.3 The government will not be responsible in any way for damage or loss to the contractor’s stored supplies, materials, replacement parts, or equipment.

2.1.2.2 The government will provide the contractor with keys to allow access to assigned room required in the provisions of this contract. The contractor shall comply with agency regulations on key issuance procedures. Contractors’ personnel shall not lend keys or open locked rooms or areas to permit entrance by persons other than contractor personnel performing assigned duties.

2.1.2.2.1 Any key lost by contractor personnel shall be replaced by the government at the contractor expense and or deducted from the monthly payment due to the contractor. The contractor shall immediately report to the CO/COR any occurrences of loss or any unauthorized use.

2.1.2.3 All contractor employees shall comply with VACHS smoke free facility policy.

2.1.3 Period of Performance. The period of performance for this effort will be a base period of 11 months and four (4) option periods of twelve (12) months each. Base period from April 1, 2024, to February 28, 2025. Each option will be exercised at the government’s discretion.

2.1.4 Location and Hours of Work. Due to the nature of the industry, the contractor shall provide coverage of regular services five (5) days per week, excluding weekends and federal holidays when facilities are closed. Some cleaning work shall be performed after normal business hours or during weekends to avoid impact of clinic operations. Any work to be performed outside of normal business hours shall be coordinated with COR or designee prior to performance. The contractor shall provide complete Janitorial Services for the VACHS Clinics:

2.1.4.1 The Clinics information and estimated square footage by location are:

Clinic Est. Square Footage Location Ceiba Community Based

Outpatient Clinic

8,846 sq. ft. Lote #3 Km 549, Pueblo Ward Ceiba, PR 0782

Comerio Rural Clinic 1,361 sq. ft.

156 Jose de Diego Street Int. Muñoz Rivera Street, Comerio, PR 00782

Viques Rural Clinic 583 sq. ft.

Centro de Salud Susana Centeno, Vieques, PR 00765

2.1.4.2 The Government will not be responsible for any error or variation in the square footage listed above. Contractor is responsible to verify square footage by means of a proper initial site assessment and shall be responsible to inform discrepancies within ten days of contract award to COR or government designated point of contact.

2.1.4.3 Addition/Deletion of Space: The Government reserves the right to add and/or delete clinics from the service list of facilities receiving janitorial services under this contract and/or increase or decrease the square footage of serviced facilities. For such instances contract will be modified via supplemental agreement to reflect such changes and monthly payments will be adjusted accordingly.

The price for the adding and/or deleting space will be figured as follows:

The current annual cost of the contract divided by the applicable square footage.

Negotiations on additions or deletions will be done depending on the conditions of the site to be added or deleted.

The Contractor shall perform the office services at VACHS Clinics during the business hours of operation of each clinic. Business hours are from 8:00 AM to 5:00PM Monday through Friday, if changes to business hours take place, COR or designee will notify Contractor as soon as information becomes available.

2.1.5 Scheduling. Task and Frequency Schedule of Janitorial Services tasks should be developed, and the indicated time frames should be the minimum basis for the scheduling of Janitorial tasks. The Contractor should provide the work scheduling of when services should be performed and submit to the Chief, Environmental Program no later than the contract start date.

2.1.5.1 Janitorial services shall be scheduled to be performed on definite appointed days and in no event shall the Contractor carry on work outside regular agreed-upon working hours without prior approval of the Chief, Environmental Program.

2.1.5.2 In the event climate or weather conditions, the contractor may be required to respond to service calls to perform special cleaning tasks on request (i.e., restroom cleaning, spills pick up, spot cleaning, safety hazard from rain, providing policing services) Some cleaning work requirements shall be performed after normal business hours.

2.1.5.4 Contractor personnel are required to interrupt their work at any time so as not to interfere, with the normal functioning of the facility, including utility services, fire protection systems, and passage of facility patients, personnel, equipment, and carts.

2.1.5.5 Contractor shall provide backup contract employee during the absence (annual leave or sick leave) of any of the employees assigned to work under this contract. Backup employees shall comply with the contract regulations and specifications. No employee changes shall be issued without the authorization of the COR.

2.1.6 Recognized Federal Government Holidays. Contract does not require performance on the legal federal holidays since clinics are closed during legal federal holidays.

In accordance with 5 U.S.C. 6103, Executive Order 11582 and Public Law 94-97 the following national holidays are observed and for the purpose of this contract are defined as "Legal Federal, official holidays.” See below the list of the 12 holidays observed:

New Year’s Day January 1 Martin Luther King Day Third Monday in January Presidents’ Day Third Monday in February Good Friday (Refer to a local calendar to obtain the specific date) Memorial Day Last Monday in May Independence Day July 4 Juneteenth June 19 Labor Day First Monday in September Columbus Day Second Monday in October Veterans’ Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25

Or any other day specifically declared by the President of the United States to be a national holiday.

2.2 Business Relations. The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of the services being provided. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel. Contractor is to provide necessary program administration including but not limited to: planning, scheduling, record keeping, collecting data, reports, etc. Contractor shall provide electronic reporting. The Contractor is responsible to provide the CO/COR any necessary documentation pertaining to contract, as requested.

2.3 Contract Administration and Management

2.3.1 Post Award Conference/Performance Evaluation Meetings. Post Award Conference / Performance Evaluation Meetings. The Contractor may be required to attend a post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. This meeting may be conducted in person or virtually. Written minutes of such meetings will be recorded by the Contractor and signed by the Program/Project Manager and the CO and/or COR and distributed within five (5) workdays after the meeting.

2.3.1.1 Performance/Progress Meetings will be held as necessary. There may be occasions when subsequent meetings will be called by either party to reconfirm mutual understandings and/or address deficiencies in the Quality Control (QC) system or procedures which may require corrective action by the Contractor. The Contractor Representative shall meet with the COR and/or CO as required. A mutual effort will be made to resolve all problems identified. The Contractor Representative and the COR shall sign the written minutes of these meetings.

2.3.2 Contract Administration. Notwithstanding the contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination between the government and the contractor.

2.3.2.1 Contracting Officer (CO). The CO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely in the CO. In the event the contractor effects any such change at the direction of any person other than the CO, the change will be considered to have been made without authority and solely at the risk of the contractor. All contract administration will be affected by the CO. Communications pertaining to contractual administrative matters shall be addressed to the CO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the CO authorizing such changes.

2.3.2.2 Contracting Officer's Representative (COR). In accordance with Veteran Affairs Acquisition Regulation (VAAR) Clause 852.270-1, Representatives of the Contracting Officers, the CO reserve the right to designate representatives to act for him/her in furnishing technical guidance and advice or generally monitor the work to be performed under this contract. Such designation will be in writing and will define the scope and limitation of the designee’s authority. A copy of the designation shall be furnished to the contractor.

2.3.3 Contractor Employees. The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work specified herein. The contractor shall ensure the labor categories/occupation code as defined by the Department of Labor are aligned to those tasks delineated in this PWS. The contractor shall comply with the minimum rates established in the applicable wage determination for this service. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.3.3.1 Contractor Identification. All contract personnel shall be identified as a Contractor (i.e., badge, company logo, or uniform). All contract personnel are required to identify themselves such that they avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all correspondence (documents, emails etc.) or reports produced by the Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

2.3.4 Key Personnel. The contractor shall provide a point of contact to administer this contract. All key personnel shall have means of verbal and e-mail communication with the COR. Key personnel and alternates must be able to communicate fluently in English both verbally and in writing.

2.3.5 Personnel Qualification:

2.3.5.1 The Personnel employed by the contractor shall be capable employees, qualified in custodial type work, with at least one (1) year of medical facility cleaning experience.

2.3.5.2 The building shall be fully staffed beginning on the first day of work. Staff shall be trained and experienced cleaning personnel who shall exhibit the capability of operating under the minimum amount of supervision.

2.3.5.3 The contractor or his supervisor/working leader shall be always available, when the contract work is in progress, to receive notices, reports or requests from the Contracting Officer or his representatives. The contractor shall provide in writing to the Contracting Officer at least five working days prior to the contract starting date the name, telephone number and address of onsite supervision.

2.3.5.4 All personnel shall receive first- line supervision by contractor.

2.3.5.5 Training: The contractor shall comply with VACHS mandatory training for all contracted employees. The personnel training shall include but may not be limited to the following: Privacy Awareness, VA Privacy and information awareness and rules of behavior, safety, emergency preparedness plan, customer service, Infection control, Universal precautions, and cleaning procedures appropriate with clinical settings.

2.3.5.6 The contractor shall comply with the Joint Commission Accreditation of Health Care Organizations (TJC) requirements. To comply with JCAHO requirement the contractor shall provide written confirmation that employees are competent to perform the task as described in this Performance Work Statement.

This written confirmation shall specify in which areas each contract employees are competent.

2.3.5.7 The contractor personnel must possess the required Occupational Safety and Health Administration (OSHA) training and certifications to provide the services requested in this PWS. The contractor shall assume full responsibility and liability for compliance with all applicable regulations pertaining to the health and safety of personnel during the execution of work.

2.3.5.8 Contractor shall submit written confirmation that the contracted employee is competent to perform their required tasks. Contractor shall maintain any documents pertaining to the contracted employee and provide them to the CO/COR as required.

2.3.5.9 All supervisory/working leader personnel engaged in directing the work to be accomplished under this contract shall possess at least two (2) years of recent experience in directing medical facility cleaning type of operations in a supervisory capacity for buildings of the approximate size to be cleaned under this contract.

The on-site supervisory/working leader shall be fully conversant in English.

2.3.5.10 Contractor furnished training: contractor shall submit written certification to the COR that each contracted employee has been trained in housekeeping technical areas prior assignment.

3.0 Standards of Conduct.

3.1 Contractor personnel’s conduct shall not reflect discredit upon the Government.

3.2 The Contractor shall ensure that personnel present a professional appearance.

3.3 The Contractors employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substances.

3.4 The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner.

3.5 The contractor shall remove, from the job site, any employee for reasons of misconduct or security.

3.6 The contractor shall also ensure that no contractor employees conduct political related activities or events on VACHS facilities.

3.6 The contractor shall prohibit his employees from disturbing papers on desks, opening desk drawers or cabinets, or using telephone or office equipment provided for official government use.

3.7 Contractor personnel and property shall be subject to search and seizure upon entering and leaving the confines of VACHS facilities. The Contractor shall be responsible for assuring that all personnel authorized to perform work under this contract obtain facilities’ access as required. The Contractor shall provide a current personnel roster listing all employees and the last four numbers of social security number for each to the COR by each Option Period thereafter. Contractor access to the VA facilities will be exclusively for work in connection with this contract.

3.8 Contractor is responsible for the supervision of all their employees while on government property. It is the Contractor's responsibility to assure compliance with this PWS and requirements referenced in this contract. Provisions provided in the PWS are not intended to relieve the Contractor of this responsibility.

4.0 Security Clearances. Unless otherwise specified, the contractor shall submit to the Contracting Officer at least five working days prior with the necessary documents: OIF 306 and Self certification.

4.1 If the contracting officer finds a prospective employee to be unsuitable or unfit for his assigned duties, the contractor shall be advised immediately that such employee cannot continue to work or be assigned to work under the contract.

5.0 Health and Safety. The contractor and its subcontractors, if any, shall comply with Public Law 91-596, Occupational Safety and Health Act (OSHA). In addition, the contractor shall comply with 29 CFR 1910, Occupational Safety and Health Standards, 29 CFR 1926, Safety and Health Regulations for Construction, and all other applicable federal, state, and local requirements for protecting the safety of the contractor's employees, building occupants and the environment. All applicable standards of the OSHA shall be followed when working in accordance with this project.

5.1 Occupants Safety. The contractor shall take all safety precautions and safety measurement necessary to protect the lives and health of occupants of the building and user of the equipment, including the proper personal protection equipment (PPE); as applicable. No process or materials shall be employed in such a manner that they will introduce additional hazards into occupied space. In addition, shall have in place and be responsible of enforcing it, a safety program/procedure, which shall be followed by their employees in the performance of their duties.

5.1.1 The Contractor shall adhere to all applicable Environmental Protection Agency (EPA), National Fire Protection Association (NFPA) Safety Codes, American National Standards (ANSI), Joint Commission Accreditation of Health Care Organizations (JCAHO), Occupational Safety and Health Administration (OSHA), Department of Agriculture and all other regulatory requirements.

5.1.2 The Contractor is responsible to identify, provide and maintain all personal protective equipment (PPE) required to perform the duties outlined in the contract.

In addition, the contractor is responsible for identifying and providing all applicable safety programs (i.e., lockout/tag out, universal precautions, etc.) required to perform the work. Training on required safety programs and the proper use of PPE's shall be provided, and documentation maintained by the contractor.

5.1.3 The contractor while performing the services described in the performance of work statement shall take all safety precautions and safety measurement necessary to protect the lives and health of occupants of the building. The CO and/or COR will notify the contractor of any noncompliance with the foregoing provision and the action to be taken. The contractor shall after receipt of such notice, immediately correct the condition to which attention has been directed.

5.2 Safety Requirements and Special Considerations:

5.2.1 Influenza Vaccination: Influenza vaccine “Flu Shot” is mandatory for all VHA employees and contractors as per VHA Directive 1192.0. Contractor shall provide a list of employees under contract performance with their vaccination compliance, this requirement is to be submitted annually. Employees and Contractors who are not vaccinated as per authorized exclusions on VHA Directive are to be documented as such and always required to wear healthcare face mask while on VHA premises.

6.0 Injury or Accident Reporting. The Contractor shall maintain an accurate record of accidents resulting in injury or death and accidents resulting in damage to government property, supplies, and equipment.

6.1 As defined by OSHA, EPA, ANSI, and all other regulatory requirements any incident of a major malfunction, accident or injury, a written report shall be submitted by the

Contractor to VACHS within five (5) working days following the incident. The report shall state the cause, what, where and when and why the incident happened and the repairs and tests that were or are to be made to correct the cause of the incident.

7.0 Initial Assessment and Schedule. Before beginning the work of the contract, the Contractor shall complete an initial assessment of all areas.

7.1 The contractor shall submit to the CO and/or COR an annual schedule of all daily and periodic cleaning, as well as a procedures manual prior to the contract starting date.

7.2 The daily cleaning schedule shall include specific areas, and the time and date the work will be performed.

7.3 Procedures manual is to include the procedures necessary to perform complete cleaning services required by the contract.

7.4 in case of an emergency condition such as flooding of a particular section of the building, the contractor shall divert his force, or such part thereof as deemed necessary by the COR, from their normal assigned duties to meet the condition.

7.5 when these employees are no longer needed, they shall be directed by the contractor to return to their normal duties and the contractor shall not be penalized for the portion of the normal daily work which otherwise would have been performed but was neglected due to the emergency.

8.0 Operations.

8.1 TOILET ROOMS: The contractor shall meet all standards and those standards following.

a. Floors: Toilet room floors shall be swept to remove loose dirt and foreign matters and wet mopped utilizing a germicidal detergent solution.

b. Fixtures: Clean all fixtures, including metal and chrome surfaces water closets, urinals, shelving, wash basins, shower, shower curtains stalls, mirrors, waste receptacles, all dispensers and ceramic wall surfaces, utilizing a germicidal detergent. Raise water closet seats.

c. Receptacles: All waste receptacles shall be emptied, cleaned and relined.

Restrooms shall be free of discarded material and trash shall be emptied to prevent the containers from overflowing. Wash and damp wipe the inside and outside of wastebaskets as necessary to keep them in an acceptable manner.

d. Surfaces: Spot-clean and dust all surfaces.

e. Toilet rooms shall be policed, and washbasins cleaned as traffic demands.

f. Scrub all ceramic tile floor and/or damp mop and spray buff resilient floors.

1. Shower curtains/doors shall be washed.

g. Damp wipe the full surface area of all stall partitions ceramic tile walls, doors, window frames, sills, and wastepaper receptacles utilizing a germicidal - detergent solution.

h. Strip and finishing: The old finish or wax shall be removed, and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated. Strip and seal all hard floors.

i. Dispensers: The Contractor shall replenish supplies and fill dispensers as a standard service. Dispensers of paper towel, soap, air freshener and toilet roll paper shall be serviced and refill as necessary. The supplies for the provided dispensers shall be compatible with the dispenser manufacture requirement. That are listed on the EPA list. https://cfpub.epa.gov/wizards/disinfectants/

8.2 ROOM CLEANING: Includes all office areas, file room, waiting areas, clinical and nonclinical areas, corridors, and space adjacent to these areas.

a. Empty wastebaskets, reline, and remove all trash to designated disposal area.

Clean washbasins and mirrors, as necessary; supply paper towels and hand soap dispensers when required. Items collected under the recycling program, shall be collected, and removed to designated area.

1. Cardboard containers shall be broken down flat.

2. Rooms used for the collection of wastes shall be cleaned with a disinfectant cleaner.

3. Solid Waste Collection: All solid waste generated in the building shall be collected and removed to storage area designated for trash. Carts and containers used for the collection and/or storage of waste shall be flame resistant and leak proof. The Contractor shall notify the COR of any item or material identified by the Environmental Protection Agency (EPA), and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste, observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries (40 CFR Parts 260-273).

4. Biomedical Waste: Contractor shall collect all regulated medical waste in a transport cart separates from general refuse. Waste shall be delivered to identified, consolidated Regulated Medical Waste area within designated Medical Facilities.

5. Recycling Items: All recyclable material generated (paper, cardboard, aluminum, and plastic) shall be collected, properly handled and transported to designate storage area.

6. Trash compactors are used at the building loading docks; the Contractor shall operate the compactor. The COR will coordinate to provide training to contractor personnel in the safe and proper operation of the compactor.

https://cfpub.epa.gov/wizards/disinfectants/

b. Trash containers shall be emptied and kept clean, odor-free, and free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash, debris containers shall not be torn, worn, or contain residue. Wastebaskets shall be wash/damp wiped.

c. Porcelain Ware Cleaning: Washbasins shall be clean and bright; there shall be no dust, spots, stains, rust, green mold, encrustation, or soil.

d. Damp Wiping (Mirrors): Mirrors shall be clean and free of dirt, dust, streaks, and spots.

e. Glass cleaning: All glass, clear partitions, glass doors, mirror surfaces, bookcases, and other glass shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots, and grime, and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures and furniture.

f. Dry and wet mopped resilient floor with germicidal solution and vacuum carpet traffic patterned areas and remove obvious dirt from around and under furniture.

NOTE: To this contract, whenever the term carpet or carpeting is used, it is intended to include wall-to-wall carpeting, room size rugs and area rugs.

g. Vacuuming: Carpets, including corners, shall be clean and free from dust balls, dirty and other debris; nap on carpets shall lie in one direction upon completion of the vacuuming task.

1. Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize vacuum cleaners that meet the requirements of the Carpet and rug institute – Green label/ Green label plus testing program, http://www.carpet-rug.org/commercial-customers/cleaning

2. Surfaces: All horizontal surfaces that are readily available and visibly require dusting shall be dusted with a treated dust cloth. All surfaces shall be free of dust, dirt, oil spots or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed.

h. Metal, Brass and Woodwork: Surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, doorknobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oil, smudges, dirt, soil substances, encrustation, and streaks.

i. In all clinical room areas: Thoroughly clean all horizontal surfaces and furniture, to include patient beds. Floor area shall be thoroughly vacuumed and/or swept.

1. Dusting: There shall be no dust streaks. Corners, crevices, moldings and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting tools.

http://www.carpet-rug.org/commercial-customers/cleaning

2. Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in corners, under furniture or behind doors.

j. Spot cleaning: Carpet surfaces shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted material.

1. Carpet Spotting: Excessive buildup, spillage of crusted material shall be removed along with spots, smears, and stains. There shall be no evidence of fussing caused by harsh rubbing or brushing. Cleaned areas shall blend with adjacent areas of carpeting.

k. Spot clean all walls.

l. Damp mop and spray buff all hard and resilient flooring.

1. Damp moping: Using only a damp mop, remove fine dust and spots from the floor before spray buffing and between wet mopping.

3. Spray Buffing: Floors shall be free of streaks, mop strand marks and skipped areas. Walls, base boards, and other surfaces shall be free of splashing and marking from the equipment. The finished area shall have a uniform luster.

m. All furniture shall be moved to clean floors and baseboards.

1. Floors: Floors under beds and other furniture shall be free of dust, lint and soil. Free of spills, streaks, stains, spots, debris, and dust, and foreign matter. Corners and edges shall be free of dust, lint and soil. Floor is generally shiny, indicative of the presence of floor finish and recent polishing. The finished area shall have a uniform luster, without unsightly finish buildup and shall be slip resistant. There shall be no evidence of gum, rust, burns, or scuffmarks.

2. Baseboard: Baseboard includes vinyl or plastic baseboards, painted cover surfaces, terrazzo, cove base, and all other forms at the edges of floors. Free of dust, lint, and soil on both horizontal and vertical surfaces.

Walls and baseboards shall be free of splashing, finish residue, and marking from cleaning equipment.

n. Dusting of high areas: Overhead pipes, vents, ceiling, grills, light fixtures.

1. Dusting: Free of dust and lint.

2. Trash hoppers/receptacles and wheels shall be washed and disinfected with a germicidal solution.

o. In office areas, classrooms, file rooms, libraries, conference room, clinical and nonclinical areas: Thoroughly dust horizontal surfaces of furniture and all wall surfaces within approximately seventy (70) inches of the floor.

1. Damp Wiping: Horizontal surfaces shall be free of dirt, dust, streaks and spots and should not be cloudy.

2. Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. Not dirt shall be in corners, under furniture or behind doors.

p. Thoroughly dust all vertical surfaces and, under surfaces of furniture (desk knee wells, chair rungs, table legs, partitions etc.)

1. Partitions: Partitions shall be free of soil and shiny, having been wiped and dried. Tops free of dust as needed

q. Glass cleaning: Damp wipe both sides of glass in doors, partitions, and bookcases, and any other glass.

1. Light fixtures shall be washed.

2. Cubicle curtains: Cubicle curtains are to be free of spots, marks, and visible soil. Cubicle curtains shall be replaced as follows: intensive care areas monthly and all other areas quarterly and/or as needed.

Contractor is responsible to coordinate cubicle curtain replacement/exchange with the Program Manager/COR or designated on site point of contact for each clinic. Contractor shall maintain a permanent log for curtains exchange/replacement of each facility/clinic readily available to be provided to Program Manager/COR upon request.

r. In office areas, classrooms, file rooms, libraries, conference rooms:

1. Damp wipe glass in interior office doors, partitions, and bookcases.

2. Strip refinish and buff resilient flooring. Water solutions shall not be used on wood flooring.

3. Glass Cleaning: Glass shall be clean and free of dirty, body oil, dust, streaks, watermarks, spots and shall not be cloudy. There shall be no water spots on the glass or adjacent fixtures or furniture.

4. Stripping: Strip and apply coats of floor finish to all resilient flooring. All old finish or wax shall be removed. There shall be no evidence of gum, rust, burns or scuffmarks.

5. Waxing and Buffing: Walls baseboards and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks and skipped areas. The finished area shall have a uniform luster.

s. Carpets and Rugs: Shampoo carpeted areas.

1. Carpet Shampooing/Extraction: The Contractor shall coordinate with the COR the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold. Moving of duplicating equipment, computer equipment, and similar type electric and electronic equipment is to be coordinated with the COR prior to cleaning of the carpet.

Any furnishings moved are to be returned to their original positions.

2. All carpets shall be clean, free of spots, spillage, and removable stains.

There shall be no brushing. Carpet shall be free of residue. Cleaned areas of carpet and rugs shall be reasonably blended with surrounding carpets.

3. Carpet Vacuuming: Carpet surfaces are to be free of dirt, dust, and other debris. Vacuuming shall be done to protect the integrity of the carpet and prolong wear. Carpets shall be vacuumed after cleaning and then brushed to restore flattened pile or its natural lay.

t. Walls: All walls and doors shall be uniformly cleaned. Cleaning should not cause discoloration. There should be no signs of overlapping.

1. Wall surfaces shall be free of smudges, marks, dirt, and spots.

u. Finishing: Walls, baseboards and other surfaces shall be free of finish residue and marks from equipment. Floors shall be free of streaks, mop strand marks and skipped areas. The finished area shall have a uniform luster.

v. Furniture: vinyl, plastic, fabric, e.g. modular systems, upholstered furniture.

Furniture shall be free of dirt, dust, stains, grease and shall present an overall clean appearance. Appropriate cleaning products are to be used to prevent damage to the furniture.

8.2 MAIN ENTRANCES, MAIN LOBBIES AND MAIN CORRIDORS:

a. Sweep bare floors and vacuum carpeted floor areas. Clean and polish metal doorknobs, push bars, kick plates, railing and other metal surfaces; clean and polish wood handrails, door, and other wood surfaces; clean spots and marks off walls, dust all surfaces within approximately seventy (70) inches from the floor.

1. Thorough Sweeping: Floors shall be clean and free of trash and foreign matter. No dirt shall be left in corners, under furniture or behind doors.

2. Thorough Vacuuming: Carpets shall be clean and free from dust balls, dirt and other debris; naps on carpets shall lie in one direction upon completion of the vacuuming task.

3. Metal Polishing: Metal surfaces shall be free of smears, stains and finger marks. They shall be clean, bright, and polished to a uniform luster.

4. Wood polishing: wood surfaces shall be clean and free of smudges and residues.

b. Spot clean carpet.

1. Spot Cleaning: Smudges, mark or spots shall be removed without causing unsightly discoloration.

c. Empty trashcans reline and remove trash to designated area. Wash/damp- wipe wastebaskets and provide plastic bag liner.

1. Damp Wiping: Surfaces shall be clean and free of hand marks, smudges, dirt, dust and spots.

2. Policing Services: All building areas shall be free of papers, trash, and spillages.

d. During the day provides necessary policing services as traffic demands, to ensure a clean, neat and presentable appearance.

1. Wood Polishing: Wood surfaces shall be clean and free of smudges and residue.

2. Thorough Dusting: There shall be no dust streaks in corners, crevices, on moldings and ledges shall be free of all dust. There shall be no oils, spots or smudges on dusted surfaces caused by dusting tools.

e. Damp mop and spray buff all hard and resilient floors.

f. Clean both sides of entrance door glass and glass surrounding entrance doors.

1. Glass Cleaning: All glass shall be clean and free of dirt, grim, dust, streak, watermarks, and spots and shall not be cloudy.

g. Clean and shampoo entrance and elevator rugs as required to maintain quality standards.

h. Clean and polish metal door surfaces thresholds clean all signs. Metal surfaces including doorknobs, push bars, kick plates, railings shall be free of smears and stains. They shall be clean, bright and polished to a uniform luster.

1. Cleaning Thresholds: Thresholds/signs shall be clean and free of oil, grease, dirt and grime.

i. Damp wipe and polish marble wall grime surfaces and stone wainscoting. Wall surfaces such as marble, stone wainscoting, masonry, wood, vinyl, cloth fabric and painted wall surfaces, shall be clean free of hand marks, smudges, dirt, dust, spots, stains and discoloration. Walls and baseboards and other surfaces shall be free of splashing and marking from cleaning equipment.

j. Strip and apply coats of floor finish to all hard and resilient floors.

8.3 STAIRWAYS:

a. Stair landings and steps shall be sweep, damp mop and/or vacuum. Dust all stair railings, ledges, grilles fire apparatus and doors.

b. Wet mops or scrub steps, risers and landings; clean glass surfaces and polish bright metal and woodwork. Spot clean walls to height of approximately seventy

(70) inches.

8.4 LOADING AREAS (including platforms and docks):

a. Sweep loading areas.

b. Wet mop or scrub.

c. Strip and seal all hard floor surfaces.

8.4 RECEPTACLES:

a. All waste receptacles to include outside trashcans up to 20 feet from main entrances, shall be emptied, cleaned, and relined. Trash shall be emptied to prevent the containers from overflowing.

8.5 DRINKING FOUNTAINS AND WATER COOLERS:

a. Cleaning Drinking Fountains: All fountains shall be free of dirt, watermarks, and all other debris or encrustation. Drinking fountains shall be sanitized and present a lustrous appearance.

8.6 EXTERIOR CLEANING:

a. Police entrances, landings, steps and sidewalks adjacent to entrances and receiving docks.

b. Clean interior and exterior terraces, to include furniture.

8.7 STORAGE SPACE:

a. Thoroughly sweep the full floor area.

b. Damp mop the full floor area.

8.8 WINDOW WASHING EXTERIOR:

a. Cleaning: Windows shall be clean and free of dirt, grime, streaks, and moisture and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of glass shall be wiped free of drippings and other watermarks. All exterior windows shall be cleaned twice a year. Cleanings of both sides of the windows shall be coordinated to maximize cost effective operations as directed by the COR.

The contractor shall provide a window washing safety plan 30 days prior to the scheduled window washing date.

b. The Contractor is required to accomplish window washing work consistent with safety requirements promulgated by the Occupational Safety and Health

Administration (OSHA). Adequate fall protection for window washers is required to be provided by the Contractor.

8.9 WINDOWS, DOORS AND GLASS INTERIOR:

a. Clean inside glass window located in all areas.

b. Wash all interior building windows, including spandrel glass, glass over, vestibule doors, and all plate glass around entrances, lobbies and vestibules.

8.10 WINDOW BLINDS AND COVERINGS:

a. All blinds and covering, cord tapes, and valances shall be clean and free of dust and spots. Blinds and covering that are not operating properly shall be reported to the COR for repair.

b. Dust or vacuum all window blinds and coverings.

c. Wash all window blinds and screens. Window blinds screen shall be returned and hung within same working day. Clean cords and tapes.

d. Drapes and valances are to be maintained free of dust. Drapes dry cleaning is not required as part of this contract.

8.11 HIGH CLEANING:

a. Clean all surfaces and objects in the building including but not limited to wall and ceiling areas, ventilating and air conditioning outlets, transoms, clocks, ceiling moldings, tops of partitions, overhead pipes, wall fans, pictures, plaques, wall or ceiling diffusers, file cases, bookcases, lockers, etc. Damp wipe and dry high surfaces such as transoms, clock glass, picture frames and glass, smudges areas surroundings air grilles, diffusers, etc. Vacuum drapes in place.

8.12 HARD FLOOR MAINTENANCE:

a. In the first ninety (90) days of the initial contract period and any option period strip and seal all hard floor such as, wood, brick, terrazzo, marble, ceramic tile cement, etc.

1. Floors shall be sealed with a penetrating seal, which fills the pores of the matrix and becomes a bonded, integral part of the surface. Surfaces shall be slip-resistant. Strip and apply coats of floor finish to all resilient floors.

8.13 FLOOR MATS:

a. The Government shall f furnish all mats and runners.

1. Mats and runner shall be laid out in main entrances, main lobbies, entrance ways and always during inclement weather. The use of larger mats and runners, where appropriate; is preferred to eliminate overlapping and to reduce potential tripping hazards. Inclement weather mats and runners shall be removed, cleaned and store when no longer required.

8.14 MISCELLANEOUS REQUIREMENTS:

a. Lights shall be used only in areas where and at the time work is being performed.

b. Contract employees shall not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.

c. Water faucet or valves shall be turned off after the required usage has been completed.

d. The Contractor shall turn off lights in unoccupied areas where possible, once the area is cleaned, windows shall be closed.

e. The Contractor shall organize and train employees to participate in building fire and civil defense drills. Employees shall follow applicable facility policies concerning fire/disaster programs.

f. Report fires, hazardous conditions, and items in need of repair to the COR.

g. Lock rooms in security areas after cleaning and return keys to designated Office.

All rooms found locked are to be re-locked upon completion of duties.

h. Turn in lost and found articles.

i. Assign sufficient daytime staffing to be responsive to complaints related to cleaning.

j. Notify the Security Officer on duty when an unauthorized or suspicious person is seen on the premises.

k. Display approved warning signs in all areas where operation may cause traffic obstruction or personnel hazard. Pick them up immediately after completing task and store in designated areas.

l. Workers shall interrupt their work to allow passage of patients, personnel, equipment or carts to avoid interference with patient care procedures and normal functions of the facility.

m. The Contractor shall use their equipment in an efficient manner by turning it off when is not in use.

n. The Contractor shall never turn off or unplug Government equipment in the area being clean.

o. Store mops, brooms, electrical cords, machines, safety signs, etc. in designated areas at all times.

8.15 All equipment, material and supplies shall be stored in accordance with regulations, OSHA, EPA, VA specifications and local and federal regulations.

9.0 Protection of Existing Vegetation, Structure, Equipment, Utilities, and Improvements.

Contractor shall preserve and protect all structures, equipment, and vegetation on or adjacent to the work site. Contractor shall remove trees when specifically authorized to do and shall avoid damaging vegetation that will remain in place. If any limbs or branches of trees are broken during contract performances, or by the careless operation of equipment, or by workmen, the contractor shall trim those limbs or branches with a clean cut and paint the cut with a tree pruning compound as directed by the CO.

9.1 The contractor shall protect from damage all existing improvements and utilities at or near the work site and on adjacent property of a third party, the locations of which are made known to or should be known by the contractor. The contractor shall repair any damage to those facilities, including those that are the property of a third party, resulting from failure to comply with requirements of this contract or failure to exercise reasonable care in performing work. If the contractor fails or refuses to repair the damage promptly, the CO may have the necessary work performed and charged the cost to the contractor.

10.0 CLEANING PERFORMANCE STANDARDS OF CLEANLINESS:

10.1.1 All Product must be summited to Environmental Regulatory Section, Safety & Health Section and Infection Control to be verify is the product is safe and medical grade.

And need to be in the EPA list on the website. https://cfpub.epa.gov/wizards/disinfectants/

10.1.2 These standards describe the level of cleaning which will be considered the norm when a room is inspected during Government Quality Assurance established methods.

10.1.3 FLOORS: Clean, free of dust, lint, stains and spills; no floor finish build-up or accumulation of soil in corners and edges; free of heel and scuff marks; free of discolored floor finish; high luster. Floors under beds and other furniture free of dust, lint and soil.

a. STRIP AND FINISHING: The old finish or wax shall be removed, and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, rust, burns, or scuffmarks, or wax build-up in corners or crevices.

b. SEALING: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

10.1.4 CARPET: Free of dust, litter, spots, and stains. Along edges and under furniture, free of dust and soil.

10.1.5 BASEBOARDS: Baseboards include vinyl or plastic baseboards, painted coved surfaces, terrazzo cove base, and all other forms at the edges of floors. Clean and clear, free of dust, build-up, no mop marks, no accumulation of lint and/or soil in corners; both horizontal and vertical surfaces.

10.1.6 HORIZONTAL SURFACES: Free of dust and lint (TV tops, picture frames, ledges, etc.).

https://cfpub.epa.gov/wizards/disinfectants/

10.1.7 MIRRORS: Clean, free of spots and streaks; frame top and edges free of dust and lint; shelf clean, free of spots and streaks.

10.1.8 CHAIRS: Clean, free of lint and dust.

10.1.9 TELEVISION SETS: Clean,…