36C24819Q0397-001.pdf

A.1 General Information

Document Type: Combined Solicitation/Synopsis

Solicitation Number: 36C24819Q0397

Posted Date: 5/24/2019

Original Response Date: 6/5/2019

Current Response Date: 6/5/2019

Product or Service Code: 7338 - Secretarial and Court Reporting Services

Set-aside: SDVOSB set-aside

NAICS Code: 561492 Court Reporting and Stenotype Services

A.2 Contracting Office Address

NCO 8

ATTN: Amber Milton

10000 Bay Pines Blvd, Bldg. 2

Bay Pines, FL 33744

A.3 Description: This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, “Streamlined

Procedures for Evaluation and Solicitation for Commercial Items,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued.

This solicitation is a request for quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through FAC Number/Effective Date: 2005-101 / 10-26-2018.

The Network Contracting Office 8-SAO East intends to award a Firm Fixed-Price Requirements Contract to provide commercial services, providing for all labor and services necessary to complete: VISN-Wide

Court Reporting Services for the C.W. Bill Young VA Medical Center (CWBYVAMC) in accordance with the below Performance Work Statement (PWS) and attached Price Schedule. The Place of

Performance for this requirement is VISN Wide See attached PWS.

This procurement is being conducted under FAR Subpart 13 and simplified acquisition procedures apply.

Period of performance is 01 July 2019 – 30 June 2024. The is a base year with four (4) one-year options requirement. The associated North American Industrial Classification System (NAICS) code for this procurement is 561492 Court Reporting and Stenotype Services, with a small business size standard of

$15 million.

This procurement is a TIERED Evaluation limited to Service Disabled Veteran Owned Small Business

(SDVOSB) or Veteran Owned Small Business (VOSB): This solicitation is being issued as a tiered evaluation for SDVOSB concerns, or in alternative, as a tiered evaluation for VOSB concerns. If award cannot be made, the solicitation will be cancelled, and the requirement resolicited.

A.4 Vendor questions: All questions regarding this RFQ must be in writing and may be sent by e‐ mail to amber.milton@va.gov. Questions must be received no later than Thursday 05/30/2019 by 11:00

AM Eastern.

A.5 Answers to vendor questions: Answers to vendor questions will be posted on FBO no later than Monday 06/03/2019 by 02:30 PM Eastern.

You are reminded that representatives from your company SHALL NOT contact any Bay Pines VA

Health Care System staff to discuss this RFQ during this RFQ process. All questions and concerns regarding this RFQ shall be directed to Contracting Officer, Amber Milton at amber.milton@va.gov.

A.6 Quote submission: Offers are due on/or before of Thursday 06/05/2019 by 02:30 PM

Eastern. Quotes shall be sent by e‐mail “only” to the Contracting Officer, Amber Milton at amber.milton@va.gov. The Government will award a Firm Fixed-Price Requirements Contract to provide commercial services based on best value principles. Accordingly, award will be made resulting from this RFQ to the responsible and technically acceptable Offeror whose proposal provides the greatest overall value to the Government, price and other factors considered. This best value determination will be made by comparing the value of the differences in the technical qualifications of competing offers based on their strengths, weaknesses, and risks, with differences of their price to the Government.

Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

mailto:amber.milton@va.gov

36C24819Q0397

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 DELIVERY SCHEDULE

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.216-18 ORDERING (OCT 1995)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.4 52.216-22 INDEFINITE QUANTITY (OCT 1995)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.7 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.8 52.232-19 AVAILABILITY OF FUNDS FOR THE NEXT FISCAL YEAR (APR 1984) 33

C.9 52.232-32 PERFORMANCE-BASED PAYMENTS (APR 2012)

C.10 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-

OWNED SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

C.11 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.12 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.13 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.14 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.15 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2019)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (OCT 2018)

E.2 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.3 52.216-1 TYPE OF CONTRACT (APR 1984)

E.4 52.232-31 INVITATION TO PROPOSE FINANCING TERMS (MAY 2014)

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.6 VAAR 852.211-72 TECHNICAL INDUSTRY STANDARDS (NOV 2018)

E.7 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.11 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (OCT 2018)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C248

Department of Veterans Affairs

Network Contracting Office 8 (248)

Room 315, Bldg. 2

10,000 Bay Pines Blvd

Bay Pines FL 33744

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other []

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center

PO Box 149971

Austin TX 78714-9971

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the

Solicitation numbered and dated as follows:

AMENDMENT NO DATE

VISN 8 Court Reporting Services

Performance Work Statement

1.0. INTRODUCTION

1.1. The Government requires court reporting services in support of VISN 08 Healthcare System.

2.0. DESCRIPTION / SCOPE / OBJECTIVE

2.1. The Contractor must provide all labor, equipment, tools, material, supervision and other items and services necessary to perform the work as defined in this Performance Work Statement.

3.0 APPLICABLE DOCUMENTS

3.1. The following laws, regulations, policies, and procedures in effect on date of contract issuance and all subsequent changes or updates apply:

FAR Federal Acquisition Regulation

VAAR Veterans Administration Acquisition Regulation

SCA DOL Website Service Contract Act (SCA) Directory of Occupations (Fifth Edition) http://www.dol.gov/whd/contracts/sca.htm

NCRA National Court Reporter Association

FCRA Florida Court Reporters Association

JTR Joint Travel Regulation

RPR Registered Professional Reporter

3.2. Example: Glossary. Acronyms used in this PWS are listed below for easy reference:

COR Contracting Officer’s Representative

FAR Federal Acquisition Regulation

AIB Administrative Investigative Board

PWS Performance Work Statement

CO Contracting Officer

OIG Office of Inspector General

HHS Health and Human Services

OVAHS Orlando VA Healthcare System

MSPB Merit System Protection Board

EEOC Equal Employment Opportunity Commission

DAB Disciplinary Appeals Board

In this contract, the terms court reporter, stenographer, and transcriptionist, are used interchangeably.

http://www.dol.gov/whd/contracts/sca.htm

4.0. PERFORMANCE REQUIREMENTS

4.1. The contractor shall provide, within 24 hours of being notified, a certified stenographer to transcribe real time verbatim testimonies onsite at the requesting medical facility.

4.1.1. The Contractor shall arrive promptly on the date, at the place, and at the time specified with as many competent stenographic reporters necessary for the prompt and proper reporting of proceedings.

4.1.2. The reporter shall present themselves to the presiding official 15 minutes prior to the start time and at the place of the designated hearing, deposition, or event, to set up all required equipment and be able to begin verbatim reporting at the designated time; or, in the case of a telephonic investigation, shall make telephone contact with the presiding official at least five minutes prior to the start time. The stenographer will be governed by the instructions of the presiding official in all matters affecting the composition of the record, adjournment to other times or places, the hours of hearing, and matters of like character. The contractor shall report everything spoken while a hearing is in session unless the presiding official directs an off-the-record discussion. The contractor shall not omit from the record any part of a proceeding for which notes have been taken as required, unless the presiding official so directs. The contractor shall mark and number/letter exhibits and arrange them in numerical or alphabetical order as directed by the presiding official.

4.1.3. The contractor shall assure that each reporter is fully aware of the assigned work situation, including the occasional need for extending a hearing session beyond the normal work day.

4.2. The contractor shall transcribe AIB sworn statements, hearings and deposition proceedings without the use of audio recording.

4.3. If testimony must be retaken as a result of the contractors’ negligence, for example, mechanical breakdown of the transcribing equipment, the Contractor shall provide the services necessary to retake the testimony at no cost to the Government. The contractor shall bear all expenses to any party of the litigation, not limited to, bearing all transportation and subsistence costs, to be computed in accordance with Joint Travel Regulation incurred by the ordering facility, the parties and their witnesses and attorneys in attending or testifying at such retaking of testimony.

4.4. To the maximum extent practical, the Contractor shall assign the same reporter to a proceeding lasting more than one day or, in the case of a lengthy proceeding, the same group of reporters.

4.5. The Contractor shall furnish complete transcripts, which accurately reflect the full and complete verbatim record of the proceedings within 10 business days. When the presiding official determines that there are errors in the transcript, the Contractor shall, at the request of the presiding official, correct the errors and furnish the corrected transcript within five business days after receipt of notification and at no additional cost to the Government.

4.6. The Contractor shall provide legible transcripts of all transcriptions. If the presiding official determines one or more copies of transcripts are illegible, the Contractor shall correct and replace the transcripts within one business day after receipt of notification from the presiding official and at no cost to the government.

4.7. Requests for Services will be made either in writing or by telephone (followed by written notification). The contractor will determine, within no more than two hours from the time of the request (telephonic or written), whether or not a reporter will be available. If this determination is not received, the Department of Veterans Affairs reserves the right to obtain the service from another source and to charge the Contractor with any excess cost which may result there from. The

Department of Veterans Affairs will be the sole judge in determining when to order service from another source.

4.8. A conflict of interest is defined as the existence of financial or other relationship between the

Contractor, including any of his/her employees, agents, subcontractors, or representatives, and a party to or an attorney involved or representatives, and a party to or an attorney involved in a proceeding to be transcribed under this contract. The Contractor shall promptly notify the presiding official whenever there is a potential or actual conflict of interest between the Contractor and such party or attorney. If a potential or actual conflict of interest is reported by the Contractor, the Contracting Officer reserves the right to have the transcript of that proceeding produced by another court reporter at no cost to the

Contractor, notwithstanding any other provision of this contract. Should a new proceeding be required because a conflict of interest exists which the Contractor failed to bring to the attention of the presiding official, the Contractor shall bear the full cost of the new proceeding.

4.9. When VA is providing services involving patient records to non-Federal entities, the records maintained by VA in providing those services are subject to the Privacy Act, FOIA, and other VA specific laws regarding the confidentiality of patient records. The party to whom VA is providing the services will want to review those records in order to ensure that VA is providing quality care in accordance with the contract. In order for VA to be able to release those records the following language applies: The Sharing Partner is a VA contractor and will assist in the provision of health care to patients seeking such care from or through VA.

As such, the Sharing Partner is considered as being part of the Department health care activity.

Sharing Partner is considered to be a VA contractor for purposes of the Privacy Act, 5 U.S.C. § 552a.

Further, for the purpose of VA records access and patient confidentiality, Sharing Partner is considered to be a VA contractor for the following provisions: 38 U.S.C. §§ 5701, 5705, and 7362. Therefore, Sharing

Partner may have access, as would other appropriate components of VA, to patient medical records including patient treatment records pertaining to drug and alcohol abuse, HIV, and sickle cell anemia, to the extent necessary to perform its contractual responsibilities. However, like other components of the

Department, and not withstanding any other provisions of the sharing agreement, the Sharing Partner is restricted from making disclosures of VA records, or information contained in such records, to which it may have access, except to the extent that explicit disclosure authority from VA has been received. The Sharing

Partner is subject to the same penalties and liabilities for unauthorized disclosures of such records as VA.

4.10. The records referred to above shall be and remains the property of VA and shall not be removed or transferred from VA except in accordance with 21 U.S.C. § 551a (Privacy Act), 38 U.S.C. § 5701

(Confidentiality of claimants’ records), 5 U.S.C. § 552 (FOIA), 38 U.S.C. § 5705 (Confidentiality of

Medical Quality Assurance Records), 38 U.S.C. § 7332 (Confidentiality of certain medical records) and other applicable federal laws, rules, and regulations. Subject to applicable federal confidentiality or privacy laws, the Sharing Partner, or their designated representatives, and designated representatives of federal regulatory agencies having jurisdiction over Sharing Partner, may have access to VA's records, at

VA's place of business on request during normal business hours, to inspect and review and make copies of such records.

4.11. The contractor’s on-site supervisor will secure (in a sealed envelope) and relinquish any documentation found anywhere on the VA grounds that contains sensitive patient and/or employee information (i.e. privacy information), with local facility privacy officer and police services.

4.12. In the event the contractor should lose any records, transcripts or confidential information associated with their assigned work, the Orlando VA Healthcare System’s Privacy Officer, and the COR

(Contracting Officer Representative) should be promptly notified. The notification should take place within 60 minutes of the contractor confirming that the identified information cannot be located. The initial notification may be verbal, by phone call, or in person, with the official communication in writing to follow within the identified timeframe (i.e., 60 minutes).

4.13. Mandatory VA provided Privacy Training/Information Security Training will be completed by all contract employees before any on-site work begins under the contract. Approximately one (1) hour of

Privacy Training/Information Security Training will be provided for all employees who, along with their on-site supervisor, will be required to read and sign the training documents. These training documents must then be forwarded to the Contracting Officer prior to the on-site work beginning. Any new contractor employee(s) hired after the contract becomes effective must complete the mandatory VA provided Privacy Training/Information Security Training prior to starting work.

Confidentiality Statement and HIPAA Certification signed by Court Reporter Service and employees, maintained at the facility.

4.14. The chart below represents best-known estimates for the services covered under this contract. These estimate quantities are based on market research and on annual historic data based on prior year needs. Actual amounts may be more or less of these estimated amounts:

5.0. PERFORMANCE LOCATION AND HOURS

5.1. Accomplishment of the PWS requires work at facilities across the State of Florida. Specific location will be determined at the task order level:

VA Health Care System

Bay Pines VA Healthcare System (Bay Pines, FL)

North Florida/South Georgia Veterans Health System (Gainesville, FL)

VA Caribbean Healthcare System (San Juan, PR)

VA Medical Center

James A. Haley Veterans' Hospital (Tampa, FL)

James A. Haley Veterans' Hospital Primary Care Annex (Tampa, FL)

Lake City VAMC, NF/SGVHS (Lake City, FL)

Malcom Randall VAMC, NF/SGVHS (Gainesville, FL)

Miami VA Healthcare System (Miami, FL)

Orlando VA Medical Center (Orlando, FL)

West Palm Beach VAMC (West Palm Beach, FL)

Outpatient Clinic

Clewiston Outpatient Clinic (Clewiston, FL) http://www.baypines.va.gov/ http://www.northflorida.va.gov/ http://www.caribbean.va.gov/ http://www.tampa.va.gov/ https://www.va.gov/directory/guide/facility.asp?ID=6374 http://www.northflorida.va.gov/locations/lakecity.asp http://www.northflorida.va.gov/locations/gainesville.asp http://www.miami.va.gov/ http://www.orlando.va.gov/ http://www.westpalmbeach.va.gov/ https://www.va.gov/directory/guide/facility.asp?ID=6410 https://www.va.gov/directory/guide/region.asp?ID=1008#skip VA Health Care System https://www.va.gov/directory/guide/region.asp?ID=1008#skip VA Medical Center https://www.va.gov/directory/guide/region.asp?ID=1008#skip Outpatient Clinic

Jacksonville OPC (Jacksonville, FL)

Lake Baldwin OPC (Orlando, FL)

Lee County VA Healthcare Center (Cape Coral, FL)

Mayaguez OPC (Mayaguez, PR)

New Port Richey OPC (New Port Richey, FL)

Ponce OPC (Ponce, PR)

Southpoint Clinic (Jacksonville, FL)

Tallahassee HCC (Tallahassee, FL)

The Villages OPC (The Villages, FL)

Utuado VA Rural Outpatient Clinic (Utuado, PR)

VA Moore Haven Outpatient Clinic (Moore Haven, FL)

Viera OPC (Viera, FL)

William V. Chappell, Jr., VA OPC (Daytona Beach, FL)

Community Service Programs

St Lucie County PTSD Clinical Team (PCT) Outpatient Program (Port St Lucie, FL)

Community Based Outpatient Clinic

Arecibo CBOC (Arecibo, PR)

Boca Raton CBOC (Boca Raton, FL)

Bradenton Community-Based Outpatient Clinic (Bradenton, FL)

Brooksville CBOC (Brooksville, FL)

Ceiba Community Based Outpatient Clinic (Pueblo Ward, PR)

Ceiba Community Based Outpatient Clinic (Pueblo Ward, PR)

Ceiba VA Community Based Outpatient Clinic (Pueblo Ward, PR)

Clermont Community Based Outpatient Clinic (Clermont, FL)

Comerio Rural Outpatient Clinic (Comerio, PR)

Crossroads Annex (Winter Park, FL)

Deerfield Beach VA Community Based Outpatient Clinic (Deerfield Beach, FL)

Delray Beach CBOC (Delray Beach, FL)

Deltona Community Based Outpatient Clinic (Deltona, FL)

Fort Pierce CBOC (Ft. Pierce, FL)

Guayama CBOC (Guayama, PR) http://www.northflorida.va.gov/locations/jacksonville.asp http://www.orlando.va.gov/locations/lakebaldwin.asp http://www.baypines.va.gov/locations/Lee_County_VA_Healthcare_Center_Cape_Coral_FL.asp http://www.caribbean.va.gov/locations/Mayaguez.asp http://www.tampa.va.gov/locations/New_Port_Richey_OPC.asp http://www.caribbean.va.gov/locations/VA_Eur_pides_Rubio_Clinic_Ponce.asp https://www.va.gov/directory/guide/facility.asp?ID=6226 http://www.northflorida.va.gov/locations/tallahassee.asp http://www.northflorida.va.gov/locations/theVillages.asp http://www.caribbean.va.gov/locations/Utuado.asp https://www.va.gov/directory/guide/facility.asp?ID=6411 http://www.orlando.va.gov/locations/viera.asp http://www.orlando.va.gov/locations/daytona.asp https://www.va.gov/directory/guide/facility.asp?ID=5641 http://www.caribbean.va.gov/locations/Arecibo.asp http://www.westpalmbeach.va.gov/WESTPALMBEACH/locations/Boca_Raton_CBOC.asp http://www.baypines.va.gov/locations/Bradenton_Florida.asp http://www.tampa.va.gov/locations/Brooksville_CBOC.asp https://www.va.gov/directory/guide/facility.asp?ID=6358 https://www.va.gov/directory/guide/facility.asp?ID=6359 https://www.va.gov/directory/guide/facility.asp?ID=6298 http://www.orlando.va.gov/locations/clermont.asp https://www.va.gov/directory/guide/facility.asp?ID=6249 http://www.orlando.va.gov/locations/Crossroads.asp http://www.miami.va.gov/locations/Deerfield_Beach.asp http://www.westpalmbeach.va.gov/WESTPALMBEACH/locations/Delray_Beach_CBOC.asp https://www.va.gov/directory/guide/facility.asp?ID=6480 http://www.westpalmbeach.va.gov/locations/Fort_Pierce_CBOC.asp http://www.caribbean.va.gov/locations/Guayama.asp https://www.va.gov/directory/guide/region.asp?ID=1008#skip Community Service Programs https://www.va.gov/directory/guide/region.asp?ID=1008#skip Community Based Outpatient Clinic

Healthcare for Homeless Veterans (Miami, FL)

Healthcare for Homeless Veterans (Miami, FL)

Hollywood VA Community Based Outpatient Clinic (Hollywood, FL)

Homestead VA Community Based Outpatient Clinic (Homestead, FL)

James A. Haley Veterans' Hospital Primary Care Annex (Tampa, FL)

Key Largo VA Community Based Outpatient Clinic (Key Largo, FL)

Key West VA Outpatient Clinic (Key West, FL)

Kissimmee CBOC (Kissimmee, FL)

Lakeland CBOC (Lakeland, FL)

Lecanto CBOC (Lecanto, FL)

Marianna CBOC (Marianna, FL)

Naples Community-Based Outpatient Clinic (Naples, FL)

Ocala CBOC (Ocala, FL)

Okeechobee CBOC (Okeechobee, FL)

Palatka CBOC (Palatka, FL)

Palm Harbor Community-Based Outpatient Clinic (Palm Harbor, FL)

Pembroke Pines VA Community Based Outpatient Clinic (Hollywood, FL)

Perry CBOC (Perry, FL)

Port Charlotte Community-Based Outpatient Clinic (Port Charlotte, FL)

Port St Lucie PTSD Clinical Team (PCT) Outpatient Program (Port Saint Lucie, FL)

Saint Augustine CBOC (St. Augustine, FL)

Saint Croix CBOC (Kings Hill, VI)

Saint Thomas CBOC (St. Thomas, VI)

Sarasota Community-Based Outpatient Clinic (Sarasota, FL)

Sebring Community-Based Outpatient Clinic (Sebring, FL)

St Marys CBOC (St Marys, GA)

St. Petersburg Community-Based Outpatient Clinic (St. Petersburg, FL)

Stuart CBOC (Stuart, FL)

Tavares Community Based Outpatient Clinic (Tavares, FL)

Valdosta CBOC (Valdosta, GA)

Vero Beach CBOC (Vero Beach, FL) http://www.miami.va.gov/locations/Healthcare_for_Homeless_Veterans.asp https://www.va.gov/directory/guide/facility.asp?ID=5713 http://www.miami.va.gov/locations/Hollywood.asp http://www.miami.va.gov/locations/Homestead.asp http://www.tampa.va.gov/locations/Primary_Care_Annex.asp http://www.miami.va.gov/locations/Key_Largo.asp http://www.miami.va.gov/locations/Key_West.asp http://www.orlando.va.gov/locations/kissimmee.asp http://www.tampa.va.gov/locations/Lakeland_CBOC.asp http://www.northflorida.va.gov/locations/lecanto.asp http://www.northflorida.va.gov/locations/marianna.asp http://www.baypines.va.gov/locations/Naples_Florida.asp http://www.northflorida.va.gov/locations/ocala.asp http://www.westpalmbeach.va.gov/WESTPALMBEACH/locations/Okeechobee_CBOC.asp http://www.northflorida.va.gov/locations/palatka.asp http://www.baypines.va.gov/locations/Palm_Harbor_Florida.asp http://www.miami.va.gov/locations/Pembroke_Pines.asp http://www.northflorida.va.gov/locations/perry.asp http://www.baypines.va.gov/locations/Port_Charlotte_Florida.asp https://www.va.gov/directory/guide/facility.asp?ID=6115 http://www.northflorida.va.gov/locations/staugustine.asp http://www.caribbean.va.gov/locations/St_Croix.asp http://www.caribbean.va.gov/locations/St_Thomas.asp http://www.baypines.va.gov/locations/Sarasota_Florida.asp http://www.baypines.va.gov/locations/Sebring_Florida.asp http://www.northflorida.va.gov/locations/stmarys.asp http://www.baypines.va.gov/locations/St_Petersburg_Florida.asp http://www.westpalmbeach.va.gov/WESTPALMBEACH/locations/Stuart_CBOC.asp http://www.orlando.va.gov/locations/leesburg.asp http://www.northflorida.va.gov/locations/valdosta.asp http://www.westpalmbeach.va.gov/WESTPALMBEACH/locations/Vero_Beach_CBOC.asp

Vieques Rural Outpatient Clinic (Vieques, PR)

Waycross CBOC (Waycross, GA)

William Bill Kling VA Clinic (Sunrise, FL)

Zephyrhills CBOC (Zephyrhills, FL)

Vet Center

Arecibo Vet Center (Arecibo, PR)

Clearwater Vet Center (Clearwater, FL)

Clermont Vet Center (Clermont, FL)

Daytona Beach Vet Center (Daytona Beach, FL)

Fort Lauderdale Vet Center (Lauderdale Lakes, FL)

Fort Myers Vet Center (Ft. Myers, FL)

Gainesville Vet Center (Gainesville, FL)

Jacksonville Vet Center (Jacksonville, FL)

Jupiter Vet Center (Jupiter, FL)

Key Largo Vet Center Outstation (Key Largo, FL)

Lakeland Vet Center (Lakeland, FL)

Melbourne Vet Center (Melbourne, FL)

Miami Vet Center (Miami, FL)

Naples Vet Center (Naples, FL)

Ocala Vet Center (Ocala, FL)

Orlando Vet Center (Orlando, FL)

Palm Beach Vet Center (Greenacres, FL)

Pasco County Vet Center (New Port Richey, FL)

Pompano Beach Vet Center (Pompano, FL)

Ponce Vet Center (Ponce, PR)

RCS Southeast District 2 District Office (St. Petersburg, FL)

San Juan Vet Center (Guaynabo, PR)

Sarasota Vet Center (Sarasota, FL)

St. Croix Vet Center Outstation (St. Croix, VI)

St. Petersburg Vet Center (St. Petersburg, FL)

St. Thomas Vet Center Outstation (St. Thomas, VI) https://www.va.gov/directory/guide/facility.asp?ID=6250 http://www.northflorida.va.gov/locations/waycross.asp http://www.miami.va.gov/locations/William_Bill_Kling.asp http://www.tampa.va.gov/locations/Zephyrhills_CBOC.asp https://www.va.gov/directory/guide/facility.asp?ID=5612 https://www.va.gov/directory/guide/facility.asp?ID=5902 https://www.va.gov/directory/guide/facility.asp?ID=6135 https://www.va.gov/directory/guide/facility.asp?ID=5911 https://www.va.gov/directory/guide/facility.asp?ID=551 https://www.va.gov/directory/guide/facility.asp?ID=5443 https://www.va.gov/directory/guide/facility.asp?ID=5593 https://www.va.gov/directory/guide/facility.asp?ID=379 https://www.va.gov/directory/guide/facility.asp?ID=5961 https://www.va.gov/directory/guide/facility.asp?ID=5444 https://www.va.gov/directory/guide/facility.asp?ID=6360 https://www.va.gov/directory/guide/facility.asp?ID=5605 https://www.va.gov/directory/guide/facility.asp?ID=552 https://www.va.gov/directory/guide/facility.asp?ID=6161 https://www.va.gov/directory/guide/facility.asp?ID=6306 https://www.va.gov/directory/guide/facility.asp?ID=553 https://www.va.gov/directory/guide/facility.asp?ID=554 https://www.va.gov/directory/guide/facility.asp?ID=6158 https://www.va.gov/directory/guide/facility.asp?ID=5976 https://www.va.gov/directory/guide/facility.asp?ID=577 https://www.va.gov/directory/guide/facility.asp?ID=5548 https://www.va.gov/directory/guide/facility.asp?ID=574 https://www.va.gov/directory/guide/facility.asp?ID=556 https://www.va.gov/directory/guide/facility.asp?ID=685 https://www.va.gov/directory/guide/facility.asp?ID=557 https://www.va.gov/directory/guide/facility.asp?ID=686 https://www.va.gov/directory/guide/region.asp?ID=1008#skip Vet Center

Tallahassee Vet Center (Tallahassee, FL)

Tampa Vet Center (Tampa, FL)

5.2. Duty hours are from 7:00 a.m. to 5:00 p.m., Monday through Friday, excluding Federal holidays.

Contractor access will be provided during this time period.

6.0. DELIVERABLES

6.1. The contractor shall provide an electronic copy of the transcript of the proceeding(s) to the corresponding Point of Contact and the COR in Portable Document Format (pdf), with keyword indexes, within 10 business days of the event transcribed.

6.1.1. The contractor shall furnish to the Government with access at all times to an encrypted, password protected end-user repository in order to manage and retrieve electronically transcripts by case name, witness name and date of proceeding. Upon completion of proceeding, the contractor shall furnish, no later than the tenth business day, via said repository, the final transcript in electronic form.

6.1.1.1 The contractor must provide original certified hardcopy transcript and one certified copy, both with word indexes, to the COR at the address of record, within 10 business days.

6.1.2. Mini-condensed copies and additional copies must only be provided upon request from the COR.

6.1.3. If an original transcript has already been produced to any of the parties and the Agency requests a copy, it must be provided within two business days after the Agency requests it, at a considerable reduced price of the original transcript price.

6.2. Whenever a board, hearing or deposition is continued, recessed, or adjourned for a period of five or more calendar days, that portion of the transcript of the board/ hearing/deposition held prior to such continuance, recess, or adjournment shall be considered completed for the purpose of computing time for delivery of the transcript.

7.0. FORMATTING

7.1. Each transcript must be presented on non-transparent white paper not exceeding letter size paper

(8.5 x 11 inches) and bound along the left margin.

7.1.1. The original transcript and each copy are to be legible without any interlineations materially defacing the transcript.

7.1.2. Pages should be numbered consecutively. Pages of the transcript are to be numbered in a single series of consecutive numbers for each proceeding, regardless of the number of days involved. The court reporter shall place the page number at the bottom right corner of the page flush with the right margin below the last line of transcription and no more than half an inch from the bottom of the physical page

(0.5 footnote margin). The page number does not count as a line of transcript. The pagination of the transcript of the further proceedings in the same matter shall follow consecutively the pagination of earlier proceedings, unless the presiding official directs otherwise.

https://www.va.gov/directory/guide/facility.asp?ID=558 https://www.va.gov/directory/guide/facility.asp?ID=559

7.1.2.1. Each page will have a minimum of 32 lines per page. The last page may contain fewer lines if it is less than a full page of transcription.

7.1.2.2. Page numbers or notations cannot be considered part of the 32 lines of text.

7.1.2.3. Each page of transcription is to bear numbers indicating each line of transcription on the page.

7.1.2.4. Lines of transcript text are to be one and a half spaced.

7.1.2.5. The font size is to be 12 and formatted as Times New Roman or Calisto MT. This provides for approximately 104 characters to each line.

7.1.3. Typing is to begin on each page at the one inch left margin and continue to the one inch right margin.

7.1.4. Black ink is to be used for both originals and copies.

7.2. Each transcript volume must include a title page located at the beginning of the volume setting forth:

a. court name;

b. title of case and docket number;

c. name of presiding judicial officer;

d. place, date and time of the proceeding;

e. method by which proceeding was recorded;

f. court reporter’s name and name, address, and telephone number of reporting company;

g. method by which the transcript was produced (e.g., “Proceedings recorded by digital sound recording, transcript produced by transcription service.”); and,

h. transcriber’s name and name, address, and telephone number of transcribing company

7.3. Each transcript volume must include an index located at the beginning of the volume listing:

a. the name of each witness testifying, citing the page of the transcript where direct, cross, redirect, or recross begins; and

b. each exhibit offered and received into evidence, first for the requesting party (the party who initiated the action), then for the respondent (usually, the Agency), and then for any other party, with a brief statement of the nature of the exhibit and the page of the transcript where the exhibit was offered and received.

7.3.1 CERTIFICATE OF REPORTER

All transcripts shall be proofread by someone other than the transcriber. In addition, the reporter shall read the final proofed transcript, whether transcribed by himself/herself or by another individual, and shall certify its accuracy. At the end of each volume of transcript, the Contractor shall append a certificate, which shall read as follows:

Certificate of Reporter:

Name of Hearing

Docket Number

Place of Hearing

Date of Hearing

I hereby certify that the foregoing pages, numbers _________ through _____________ inclusive, are the true, accurate, and complete transcript of the above proceeding, and have verified the accuracy of the transcript by comparing the final proofed transcript against the reporting or recording accomplished at the proceeding.

7.4. Where the number of pages in the final transcript exceeds 500, the court reporter must provide a separately bound master index containing a complete list of the information noted on 7.1.6 and 7.1.7 above.

7.5. Multi-volume transcripts shall be numbered consecutively for an entire multiple-volume transcript.

7.6. Unless otherwise directed, the court reporter must label each exhibit with:

a. the caption of the case;

b. the exhibit number or letter;

c. the party offering the exhibit; and

d. the number of pages in each exhibit.

7.7. Each time a witness is called to testify, the reporter must identify:

a. the name of the witness and the nature of the examination (such as direct, cross, redirect, and recross); and

b. the name of counsel conducting the examination.

7.5. Speaker identification shall begin on the fifth space from the left margin followed directly by a colon. The statement shall begin on the second space after the colon. Subsequent lines shall begin at the left margin.

7.6. Quoted material other than depositions shall begin on the fifth space from the left margin, with additional quoted lines beginning at the fifth space from the left margin, with appropriate quotation marks used.

7.7. Interruptions of speech shall be denoted by the use of a dash at the point of interruption, and again at the point the speaker resumes speaking. At the discretion of the transcriber, simultaneous discussions may also be noted in this manner.

7.8. Punctuation and spelling shall be appropriate standard usage.

7.9. A page heading is brief descriptive information noted to aid in locating a person and/or event in a transcript. A page heading should be provided on each page of witness testimony; a page heading is optional for other types of persons and/or event notations. Listing the last name of the witness is sufficient. Page headings shall appear above line 1 on the same line as the page number. This information is not to be counted as a line of transcript.

7.10. Parenthetical notations are generally marked by parentheses; however, brackets may be used.

Parenthetical notations shall begin with an open parenthesis on the fifth space from the left margin, with the remark beginning on the sixth space from the left margin. Parentheses are used for:

a. customary introductory statements such as call to order of court or swearing in witness’, and

b. indicating non-verbal behavior, pauses, and playback.

7.11. Except as noted below, the transcript shall contain all words and other verbal expressions uttered during the course of the proceeding.

7.11.1. No portion of the proceeding shall be omitted from the record by an order to strike. Regardless of requesting party, the material ordered stricken, as well as the order to strike, must all appear in the transcript.

7.11.2. The transcript should provide an accurate record of words spoken during proceedings. All grammatical errors, changes of thought, contractions, misstatements, and poorly constructed sentences should be transcribed as spoken. In the interest of readability, however, false starts, stutters, uhms and ahs, and other verbal tics are not normally included in transcripts; but such verbalizations must be transcribed whenever their exclusion could change a statement’s meaning.

7.12. Generally, audio/video recordings played in court are entered as an exhibit in a proceeding. Such recordings need not be transcribed unless the court so directs.

7.13. Private communications and off the record conversations inadvertently recorded should not be included in the transcript.

7.14. Standard summary phrases shall be used for customary introductory statements such as the call to order of court and the swearing in or affirmation of witnesses.

7.15. These should appear in parentheses and begin with an open parenthesis on the fifth space from the left margin, with the remark beginning on the sixth space from the left margin.

7.16. All speakers must be properly identified throughout the transcript, initially by their full name, thereafter by the following designations or courtesy titles, in capital letters indented five spaces from the left margin.

7.17. When interpreters are used, it will be assumed that answers are made in a foreign language and interpreted unless a parenthetical “(in English)” is inserted.

7.18. Parenthetical notations in a transcript are a court reporter’s or electronic court recorder operator’s own words, enclosed in parentheses, recording some action or event. Parenthetical notations should be as short as possible consistent with clarity and standard word usage. The following parenthetical notations should be used to designate portions of proceedings. Designations requiring a time notation are listed first.

7.18.1. Bench/Side Bar Conference designation should note whether the bench/side bar conference is on or off the record. If all the attorneys are not participating in the bench/side bar conference, the parenthetical notation should so indicate.

7.18.2. The designation “Discussions off the Record” should note where the discussion took place.

7.19. It is the responsibility of the parties, as well as the judge in some instances, to note for the record any significant nonverbal behavior (i.e., physical gestures, lengthy pauses on the part of a witness). If counsel or the court refers to the witness’s affirmative or negative gesture, parenthetical phrases may be used to indicate physical gestures.

7.20. The court reporter or transcriber is to authenticate the original transcript and each copy with a certification on the last page. The certification is to appear on the last page of each volume of transcript.

If more than one court reporter or transcriber is involved in the production of the transcript being certified, then the certifications of each court reporter or transcriber involved shall be required at the end of each volume. A sample is provided below:

“CERTIFICATE OF REPORTER

I CERTIFY that the proceeding hereby transcribed was duly recorded and thereafter ordered to print [by me / under my direction]; that the witnesses were sworn to tell the truth under penalty of perjury; that this transcript is a true record of the proceeding taken on [date] in the case of [case caption] and that it contains fully and accurately the recordings, notes, and exhibits presented on the record. I further certify that I am neither counsel for, related to, nor employed by any of the parties to the action in which this proceeding was called; and, furthermore, that I am not a relative or employee of any attorney or counsel employed by the parties hereto, nor financially or otherwise interested in the outcome of this action.

Date:_________________

Signature:_______________

Printed Name:______________

Address:___________________”

7.21. The cover page, the certification, and the errata sheet and its instructions are not considered billable pages and should not be included in the invoice.

8.0. KEY PERSONNEL REPLACEMENT AND SUBSTITUTION

8.1. Requests for approval of substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request shall contain a complete resume for the proposed substitute, and any other information requested or required by the Contracting Officer to approve or disapprove the request. Proposed substitutes shall have qualifications that are equal to or higher than the personnel being augmented. The Contracting Officer or his/her authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.

8.2. If the Contracting Officer determines that, (1) suitable and timely replacement of personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or (2) the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may, (1) terminate the contract for default or for the convenience of the Government, as appropriate, or (2) at his discretion, if he finds the

Contractor at fault for the condition, equitably adjust the contract price downward to compensate the

Government for any resultant delay, loss or damage.

8.3. The Contractor shall replace any absent individual for any period greater than one workday (may be changed) so as to leave a full complement of trained qualified personnel at all times with no disruption of services.

9.0. CONTRACTOR PERSONNEL AND MANAGEMENT

9.1. Contractor Personnel. The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements.

9.2. If any Government-issued identification badge is issued for the contractor, it remains the property of the Government and shall be returned to the issuing office or other designated Government personnel upon transfer of Contractor employees from the contract.

9.3. Contractor Badges. Notwithstanding the requirement to wear a Government furnished badge, Contractor personnel shall also wear a laminated contractor identification badge at all times when performing services under this Contract, including when on Government directed travel the badge will contain a personal picture, name of employee, and Contractor's name. Badges shall be worn on the outer garment attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard.

9.4. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public or Congress that they are Government officials. They must also ensure that all documents or reports produced by

Contractor personnel are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

9.5. Safety/Security Requirements. The Contractor shall comply with all applicable federal, state, and local laws and ensure performance is secure while protecting material, equipment, and supplies from damage and loss. Government security personnel shall have the express right to inspect for security violations at any time during the term of the contract.

9.6. All information generated in performance of this contract becomes property of the Government and must be surrendered upon request and/or completion of the contract. The Contractor must protect against the destruction and/or misplacement of all information produced under this contract, unless directed under local policy to destroy. This includes both hard and soft copies of data.

9.7. The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the CO.

9.8. Conduct of Personnel. Contractor personnel shall conduct themselves in a professional manner (i.e.

timeliness, communication; spoken and written etc.). The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of suspected misconduct, suspected security breach, or suspected to be under the influence of alcohol, drugs, or any other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government.

The hospital director or designated representative has the authority to bar individuals from Government facilities. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement. The Government shall not reimburse the Contractor for travel and other expenses associated with the removal of personnel.

9.8.1. Contractor personnel are not authorized to carry or possess personal weapons to include, but not limited to, firearms and knives with a blade length in excess of one inch while assigned under this contract.

9.8.2. Working Attire and Appearance. Contractor personnel shall present a professional appearance commensurate with standards delineated for Government civilian personnel acting in similar capacities.

9.8.3. The Government reserves the right to review Contractor personnel qualifications. Upon request, resumes shall be provided to the Contracting Officer prior to clearance approval, for review and acceptance by the CO. The intent is verification purpose and not for the Government to become the hiring authority.

9.8.4. HHS/OIG: To ensure that the individuals providing services under the contract have not engaged in fraud or abuse regarding Sections 1128 and 1128A of the Social Security Act regarding federal health care programs, the contractor is required to check the Health and Human Services - Office of Inspector

General (HHS/OIG), List of Excluded Individuals/Entities on the OIG Website (www.hhs.qov/) for each person providing services under this contract. Further the Contractor is required to certify in its proposal that all persons listed in the contractor's proposal have been compared against the OIG list and are NOT listed. During the performance of this contract the Contractor is prohibited from using any individual or business listed on the List of Excluded Individuals/Entities.

9.8.5. In order to ensure audio recordings are not taken in proceedings, certified stenographic court reporters are required. They are certified to type verbatim testimony in steno; which translates to English in a format similar to Microsoft Word without the use of audio recordings.

10. TRAVEL

10.1. Not Applicable

11. NON-PERSONAL SERVICE STATEMENT

11.1. Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the PWS. Contractor employees will perform their duties independent of, and without the supervision of, any Government official. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

12. PERSONNEL QUALIFICATIONS

12.1. The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements.

The work history of each contractor employee must…