Draft SOW.doc

STATEMENT OF WORK

DEFINITIONS

1. VISN 7: Veterans Integrated Service network consisting of the VA Medical Centers located in the states of Alabama, Georgia and South Carolina.

2. VISN 7 Southeast Network.

3. VAMC: Veterans Affairs Medical Center

4. Special Handling: Unusual circumstance may dictate the need for a dental order to be picked up specially, specially shipped and returned overnight, or processed within a shorter time frame.

5. Routine Handling: A dental laboratory work authorization that is usually performed and returned within a specified time frame.

6. Turn Around Time (TAT): The length of elapsed time between pickup of the dental lab order by the contractor until the receipt of the complete order by VA Dental Service.

7. VA Dental Service: The 9 Dental Services located at VA Medical Centers within VISN 7: Augusta, GA; Birmingham, AL; Charleston, SC; Columbia, SC; Decatur, GA; Montgomery, AL; Tuscaloosa, AL; and Tuskegee, AL.

8. VA Medical Center Dental Clinic: Birmingham AL.

9. Using Service: Same as VA Dental Clinic.

10. COR: Contracting Officer’s Representative.

11. Dental Laboratory Services: Laboratory procedures are required for the treatment of dental patients. These would include, but not be limited to, all laboratory fabrication aspects of complete dentures, removable partial dentures, fixed partial dentures and crowns, and dental implant prostheses.

12. Working Day: Any twenty-four-hour period of the typical administrative work week, i.e. Monday through Friday (M-F). For example, if the contractor is allowed 5 working days for a prosthesis and he picks it up on a Monday, it would be due back to VA the following Monday. Federal holidays occurring M-F are not considered a working day.

TERMS OF CONTRACT

This contract is effective for a period of a base plus 4 one-year options to be exercised within the discretion of the Government.

GENERAL REQUIREMENTS

The contractor shall furnish Monday through Friday between the hours of 7:30 a.m. and 4:00 p.m. local time, all labor, transportation, materials, general dental laboratory tools, equipment and supervision required to provide Dental Prostheses to the VA Medical Center Dental Services, 700 South 19th Street, Birmingham, AL 35233.

1. The Contractor shall fabricate dental prosthetic items in strict accordance with the dental laboratory order for the fabrication of dental prostheses, which shall include but not be limited to the following; all laboratory fabrication aspects of complete dentures, removable partial dentures, fixed partial dentures and crowns, and dental implant prostheses.

2. Special handling may be required on specific orders and will be authorized on a case by case basis by the VAMC and paid for under a separate purchase order.

3. The normal turn around time (in working days as defined) for dental prosthetic items shall be:

a. Two Days:

1. Complete and Removable Partial Denture acrylic resin repairs

2. Complete and Removable Partial Denture, tooth additions/repairs

3. Complete and Removable Partial Denture Relines/Rebases

4. Custom impression trays

5. Poured Impressions & master cast fabrication

6. Articulation of cast

7. Cast duplications

8. Cast Post and Cores

9. Solder/Laser Weld

10. Record Bases & Occlusal Rims

b. Three Working Days:

1. Full Cast Crowns

2. Complete and Removable Partial Dentures, tooth setup

3. Complete and Removable Partial Denture, Process and Finish

4. Flexible Partial Denture, Process and Finish

5. Re-shoot CuSil Partials and Reline

c. Four Working Days:

1. Flexible Partial denture, tooth set-up

2. Cusil Partial Denture, tooth set-up

3. CuSil Partial denture Process and Finish

d. Five Working Days:

1. 1-10 Crown and Bridge Units, PFM

2. BruxZir or IPS e.max crown or bridge

3. Cast Partial Denture Framework

4. Removable Partial Denture Set-up, Process, and Finish

5. Complete Denture Set-up, Process, and Finish

6. Removable Partial Denture Clasp Repairs or Additions

7. Comfort hard/soft mouth guards

8. Processed Implant surgical Guides

9. Implant Bars

10. Transitional Partial Denture Setup and Process

11. Diagnostic Wax-up,

12. Lava crown

13. BruxZir crown

14. IPS E-max crown/veneer

e. Six Working Days:

1. Flexible Partial Denture Setup, Process, and Finish

f. Seven Working Days:

1. Eleven or more Crown and Bridge Units, PFM

2. Orthodontic Appliances

3. Crown with attachment or implants

g. Eight Working Days:

1. Procera Crown

2. Custom titanium or zirconium abutments only

h. Ten Working Days:

1. One to twelve units in Select Department

i. Fifteen Working days

1. Custom titanium or zirconium abutments with crowns

4. The following materials shall be used in the fabrication of dental prostheses

a. Complete Dentures/Removable Partial Dentures:

Lucitone 199 acrylic resin or equivalent

Coelor coloration or equivalent

Occlusal Scheme:

Monoplane, linear

Anatomic, full balanced

Lingualized, linear

33 */monoplane

30 *rational

Functional/rational

Tooth material:

Trybyte ™IPN(Dentsply) or equivalent

Ivoclar Blueline

Heraus Kulzer

b. Fixed Partial Denture/Crown:

High Noble-- All crown and bridge metal must be high noble alloy—by ADA definition at least 60% noble metal of which at least 40% must be gold

c. Implant Systems:

Nobel Biocare BioHorizons/Zimmer Astra

Biomet 3I

5. Contractor shall provide the following services at the VA Dental Service:

a. Forms for the authorization of work at their facility.

b. Once daily pick-up and delivery Monday through Friday in the Dental Clinic, to include but not limited to:

1. All impressions

2. All cast, articulators etc. necessary for the proper and timely dental treatment of all patients

6. Contractor shall consult with the appropriate Using Service at the VAMC regarding any specific dental laboratory order.

QUALIFICATIONS, LICENSES AND INSPECTION OF CONTRACTOR

1. The VISN 7 contracting officer reserves the right to thoroughly inspect and investigate the contractor’s and subcontractor’s facilities and other qualifications.

2. The contractor and all sub-contractor’s facilities shall have all licenses, permits and certifications as required by local and state authorities. Current copies of these must be provided to the contracting officer upon request.

QUALITY OF WORK

Communication back and forth between the VA and the Vendor is important to maintain and coordinate the quality assurance aspects of this contract.

1. The contractor will follow the Quality Assessment Guidelines, which will be attached at the time of contract award.

2. Failed Standard; Validated complaints/year that exceed 2% as determined by the contracting officer or contracting officer representative. If the contractor fails to meet this standard it may be cause for contract termination.

3. Remakes: If it is found that any laboratory items are not compliant with the Quality Assessment Guidelines of the Dental Laboratory procedures, the contractor shall remake the item at no additional cost.

4. The COR will notify the vendor in writing on a monthly basis any issues concerning quality complaints of dental laboratory items providing detailed information for the vendor to correct identified discrepancies.

SPECIAL REQUIREMENTS

1. The contractor shall notify the contracting officer of any proposed changes in subcontracted dental laboratories and have prior written approval (by the contracting officer) before any changes are implemented. The contractor agrees to absorb any increase in charges as a result of any changes in subcontracted laboratories.

2. Quality Control: Dental Laboratory procedures and products will be assessed by the COR by using the Quality Assessment of Dental Laboratory procedures (copy attached). Contractor shall provide with upon request a detailed description of quality control procedures. Contractor shall provide with upon request a detailed description of quality control policies and procedures followed by the contractor in the fabrication of dental prostheses.

3. The contractor will provide the following, upon request, as well as provide copies during the term of the contract to the CO and COR upon request.

a. A mutually agreeable time for pickup and delivery.

b. Telephone numbers and contact persons to be used by the using service at the VAMC to inquire about specific dental laboratory orders.

c. A narrative description of the laboratory’s quality control program.

4. The contractor shall maintain acceptable services, reporting systems and quality controls as specified herein. Failure to comply with the specified terms and conditions and/or failure to perform satisfactorily may be grounds for pursuing termination of the contract.