36C24720Q0428-0002003.docx

SOW calls for 2 trips per day for several locations which would indicate 520 trips annually, but SOW indicates 750 for most locations and 500 for others that are serviced 2x per day.

The 2 pick ups account for 3 trips thus the 750 trips and 500 for the locations that require only one pick up.

In the interest of cutting cost for the VA we would recommend routing geographically convenient pickups together. Can the pickup windows be adjusted so that clinics can be routed together?

As long as the services are provided at a timely manner pickup times can be adjusted. It was previously completed in this manner

How many “Emergency trips and Weekend services” are estimated annually?

At this time we are not open on the weekends, this is to be determined at a future date. There have not been any emergency trips needed in the past 12 months.

SOW reads: “Trinka Davis Veteran Village: Additional deliveries outside of normal business hours are required at the Trinka Davis Veteran Village on a case by case basis. Courier services must have representatives available to meet the clinic’s needs 24 hrs/day, 7 days/week. Upon pick up of package from clinic, Vendor will have (2) two-hours to deliver to medical center.” How many trips outside normal business hours are estimated annually?

At this time we can estimate 6 trips, but have not had to use any services in the past 12 months.

SOW reads: “Ft. McPherson: Additional deliveries outside of normal business hours are required at the Ft. McPherson CBOC on Saturdays. Courier services must have representatives available to meet the clinic’s needs. Upon pick up of package from clinic, Vendor will have (2) two-hours to deliver to medical center. Additional clinics may be added in the future for Saturday puck ups.” How many Saturday deliveries to McPherson are estimated annually?

1 pick-up per Saturday (2 trips), 48 Saturday, Total number of trips estimated=96 trips per year

SOW reads: “Saturday Courier Service: The Contractor shall provide one Saturday pick-up from CBOC and delivery to Atlanta VA Medical Center of mail, laboratory specimens, X-Ray films, medicine/prescriptions, assorted packages and other items when scheduled two days in advance NLT 3:00 PM or as otherwise established by the contract.” Which CBOC will be serviced under this statement and how many trips are estimated annually?

At this time Ft. McPherson would be the only clinic that would be open for patient care requiring courier services. Other clinics may be considered in the future.

1.1.2. (West Cobb CBOC) states that the items should be picked up no later than 11:00am-11:30am and shall be delivered to the Atlanta VAMC between 1:15pm-1:45pm. However, the schedule chart displays that the items should be dropped off between 1:00pm to 1:30pm. For the second delivery the schedule chart displays that the items need to be delivered no later than 6:30pm. The verbiage in the contract states that the items should be delivered no later than 7:00pm, can you provide clarity as to which time is accurate.

Pick up times are as follows: 1st pick-up 10:00-1030 am, return to VAMC between 12:00-12:30 pm, 2nd pick-up will be at the clinic 3:30-4:00pm and return to the Medical Center by 7:00pm

1.1.4 (Rome CBOC) The first pick-up of the day at the Rome clinic states 11:15-12:00 (M-F) in the contract but displays 11:15-11:45 on the schedule chart.

The Clinic staff was consulted for best pick up times, the following were determined. 1st pick up: 10:30-11:00am, return to VAMC 12:30-1:00pm, 2nd pick-up at clinic 3:30-4:00pm, return to VAMC by 6:00pm

1.1.6 (Atlanta VA Clinic) The first pick-up of the day at the Atlanta Clinic states 11:15-12:00 (M-F) in the contract but displays 11:00-11:30 on the schedule chart. The second pick-up of the day at the Atlanta VA clinic states 5:30-5:45 (M-F) but displays 3:00-3:30pm on the schedule chart.

1st pick-up 11:00-11:30am, 2nd pick-up 3:30pm-4:00pm

1.4. States that Professional Liability Insurance is required. I would like to know since fleet is required for a contract of this magnitude will General Liability be required as well. If so what limit (1M) is the contractor required to carry?

Standard requirement for $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage as well. Please see VAAR clause 852.228-71 Indemnification and Insurance, this clause will be added to the solicitation.

What was the previous award amount?

Dec 27th 2019 TO June 26th 2020=$250,230.00 6 month

Who is the incumbent contractor?

Crawford & Crawford LLC 2020 current

Have there been any changes from the previous contract to the solicitation posted? Any CBOC’s added, etc.?

Yes, Activations: South Cobb, Covington CBOC, Decatur Research with pending opening clinics: Pickens, West Cobb

How many current drivers are there?

Ft. McPherson and the Women’s Wellness Clinic have the same address, is this correct?

The Women’s Wellness Clinic should read: Atlanta VA Domiciliary, Building E-131, pick up 1600-1630

Can you confirm that there is only one Saturday pick up per week and for which clinic?

Currently there are no Saturday clinics. There would only be a need for one pick up once those clinics are determined.

Is there an estimated number of stat calls/unscheduled calls?

0, at this time we have not had to use any emergency or “Stat calls”

Can you clarify the pickup times for the Atlanta VA Clinic? The breakdown states 12-12:30 and 3:3:30pm and the description of work 1.1.6 states 11:15-12pm and 5:30-5:45pm.

Both should indicate 12:00-12:30 pm, and 3:00-3:30 pm,