36C24626Q0111 0002.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) 10-22-2025 658-26-1-4063-0002 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton

VA

23667 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton

VA

23667 To all Offerors/Bidders

36C24626Q0111 10-22-2025

X X X ** HOUR & DATE for Receipt of Offers is EXTENDED to: 11-04-2025 15:30 EST See CONTINUATION Page 658-3660152-4063-841100-2580 0100410V2 x The Purpose of this Modification is to Update Technical Question #14, #15, add #16, and Extend the Due Date by one day due to added question.

1. Response to Technical Question #14 and 15 is hereby updated.

2. Question and Response is hereby added to #16.

3. Due date for packages is hereby extended one day to Tuesday, November 4th at 3:30 PM.

4. Technical Q&A begins on page 2.

Salem VA Medical Center Telephone Switchboard Operators

Technical Questions

1. How many operators are needed for this requirement? 6

2. Expected Work Schedule: Is there a preliminary schedule (e.g., shifts, hours per week) available for planning purposes? Monday-Sunday 7am-11pm; Saturday and Sunday one contractor on 7am-3pm, one on 3pm-11pm, with operator manager on call.

3. Can an AB1 subcontractor help a SDVOSB win the contract through an SB utilization plan or other preference? This requirement is set as a total SDVOSB set-aside with opportunity for subcontracting. The SDVOSB must provide a plan on how they will do 51% of the work as the primary contractor.

4. When was the last time the switchboard systems were updated? The switchboard uses regular OI&T computers to access Finesse which is a website-based system. There isn't any hardware "switchboard" wise that they would use.

5. Is there a planned refresh for the associated systems? n/a

6. If there is a planned refresh will that be handled by the VA? n/a

7. How long is the transition from the current vendor expected to take? Based on approval

8. Will there be delays in clearing people or does Salem have a trusted agent who can expedite that process? No, the operator manager and HIMS records officer handles this.

9. Is the current vendor and staff unionized? No

10. How many personnel are currently staffed to perform these duties? There are 6 personnel currently staffed.

11. What is the average duration of each call? 2 minutes

12. Can you please confirm that operators handle approximately 1,600 calls per day and 8,000 calls per week? Yes

13. Who is the current contractor for these services? Magellan Solutions USA Inc.

14. Which positions are considered key personnel for these opportunities? Is the project manager only? Do you require submission of a resume for the project manager with the proposal? All are considered key personnel and yes.

15. Do you require resumes to be submitted with this proposal for all switchboard operators? Yes.

16. Could you please confirm whether resumes are required for all proposed staff members as part of the proposal submission to the VA, and if so, whether the VA will accept representative resumes illustrating the qualifications of the proposed operator team instead of individual resumes for each position? Resumes are required and yes, you may submit resumes illustrating the qualifications of the proposed operator team instead of individual resumes.

17. Most contracting officers are on furlough and may not be able to response to past performance questionnaires. How will the government shutdown affect the submission or processing of the questionnaire if it is not submitted on time due to not fault of ours? Normally, a small amount of essential personnel will remain on facilities affected by the Government shutdown. Considering telephone switchboard operations supporting medical facilities are considered essential, there should be a minimal number of staff for situations like this. Should this not be the case, past performance questionnaires against DoD or Federal facilities other than VA contracts affected by the shutdown, potential vendors will not be held responsible if unable to obtain questionnaires by the due date. Questionnaires shall be submitted soon as shutdown is over, and facilities are able to provide this information. It is also highly encouraged to submit any completed previous past performance evaluations in lieu of questionnaires until the shutdown ends. The VA is not furloughed and questionnaires against VAMC past performance shall be submitted on time.

18. Is this a new service, project, or requirement for the Government? This is not a new service for the Government.

19. What was the value of the last project/service for this Statement of Work at this location?

· 36C24625P0915 (4/1/2025 to 5/31/2025 - $49,984.00 - Magellan Solutions USA Inc.)

· 36C24625P0915 (extended to 11/30/2025 - $204.424.00 - Magellan Solutions USA Inc.)

· 36C24620P0722 (5/1/2020 to 03/31/2025 - $1,278,900.00 - Magellan Solutions USA Inc.)

20. Was there an incumbent contractor? The incumbent is Magellan Solutions USA Inc.

SALEM VAMC ON-SITE TELEPHONE SWITCHBOARD OPERATOR SERVICE