36C24623Q0382 0001.docx

5. PROJECT NUMBER (if applicable)

CODE

7.

ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF

PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE

OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO:

Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERE

D CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR

OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendmen t, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED

STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF

CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF

SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

36C246-23-AP-1868

None Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 Department of Veterans Affairs Network Contracting Office 6 100 Emancipation Drive Hampton VA 23667 To all Offerors/Bidders

36C24623Q0382 02-11-2023

X X X 1:00PM on March 3, 2023 See CONTINUATION Page X

1. Request for Quotes (RFQ) No. 36C24623Q0382 is hereby amended to address the Government responses to contractor questions, see page 2.

2. The original Price/Cost Schedule, Section B.2, is replaced by the Schedule in Amendment 0001 in its entirety.

3. The original PWS, Section B.3., has been replaced by Amendment 0001 in its entirety, please see highlighted areas.

4. Section B.4., Special Contract Requirements, has been revised. See highlighted areas

5. The closing date for proposals has been revised. All quotes and signed amendments are now due by 1:00PM on Wednesday, March 3, 2023.

6. All other terms and conditions remain the same.

Stephanie Patterson Contracting Officer

CONTINUATION PAGE

Q.1 The quantities provided in the solicitation are only for three (3) months versus the entire 12 months.

A.1. The quantities for all Line Items have been revised. The original Price/Cost Schedule, Section B.2, has been replaced in its entirety by Amendment 0001.

Q.2. The administering of oxygen is typically not required of wheelchair drivers as oxygen is considered a drug and must be prescribed by a doctor and administered by someone "medically" qualified. Although we may be required to "store" the patient's self-administered oxygen, we don't actually administer it to them. Please advise.

A.2. Wheelchair drivers will not be required to administer oxygen to a beneficiary; however, their assistance may be required to store the beneficiary’s self-administered oxygen. The Performance Work Statement, Section B.3, has been revised.

Q.3. Is the offeror required to have valid North Carolina State inspections on approved vehicles prior to contract award?

A.3 No, inspections must be done prior to commencement of the contract performance period. The Performance Work Statement has been revised.

Q.4. Is the contractor required to be physically located in North Carolina?

A.4. No. However, the offeror must clearly explain in their proposal how they will remotely accomplish all the requirements in the RFQ consistent with the limitations on subcontracting and perform 51% of the required effort in this Service Disabled Veteran Owned small business set-aside.

Q.5. Can the contractor work with other contractors or a company under our name or company to cover all the trips, if we need more assistance?

A.5. The offeror must clearly exhibit how they plan to comply with the requirements of this RFQ consistent with the limitations on subcontracting and perform 51% of the required effort of this set-aside acquisition. However, it does not alleviate the offeror from any labor laws.

Q.6. In reference to PRICE/COST SCHEDULE, is this the set price the government is willing to pay for each trip.

A.6. The Government states the estimated quantity only for each Item Number of service described in the Price/Cost Schedule. Offeror proposes the unit price based on the requirements of this Request for Proposal and in accordance with the Instructions to Offerors, Section E.1.

Q.7. In reference to PRICE/COST SCHEDULE, is each item number price for round trip or one-way?

A.7. Each trip is considered one-way.

Q.8. Is there an incumbent providing service on this contract currently or is this a new need?

A.8. Yes, there is an incumbent contractor currently providing service.

Q.9. If there's an incumbent, can the government please provide me with the most recent contract award number?

A.9. The Contract No. is 36C24623D0019 and more contract information is available on FPDS.gov.

Q.10. Is there a maximum value set for this contract?

A.10. There is not a maximum value set for this contract.

Q.11. How much time will be allocated from contract award to fully operational for the successful bidder?

A.11. A minimum of two weeks will be allocated from contract award to the performance commencement date.

Q.12. How many transportation vehicles will be needed per day?

A.12. There are no minimum number of vehicles in the solicitation. The offeror is expected to propose equipment and staffing solutions that are sufficient to meet the requirements of the Performance Work Statement and the estimated quantities in Section B.2 Price/Cost Schedule. As noted in Paragraph 10.11 of the Performance Work Statement, an average of seven (7) vehicles are currently servicing this requirement.

Q.13. Will the sub-contractor past performance be considered as equivalent to that of an offeror?

A.13. Offeror and any subcontractor’s past performance will be evaluated according to Section E.

Q.14. Is there a current contract, if so, what is the dollar value? Who is the contractor?

A.14. Yes, the current incumbent is Charis Services, LLC under Contract No. 36C24623D0019 and more contract information is available on FPDS.gov.

Q.15. Offeror sees Quantity of Types of trips but not the reimbursement. Will offeror provide an invoice with our rates? Or can we get the unit price for each service?

A.15. Offeror will propose a unit price for each Item Number described in the Price/Cost Schedule based on the requirements of this Request for Proposal and in accordance with Instructions to Offerors, Section E.1. Invoices will be submitted monthly in arrears per Section B.1.3 based on unit prices for each service provided in that timeframe.

Amendment 0001 / RFQ 36C24623Q0382

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

Base Rate – Any trip within (20) miles from the Fayetteville VA Medical Center 2300 Ramsey Street Fayetteville, NC 28301 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Fayetteville VA Health Center 7300 S. Raeford Rd.

Fayetteville, NC 28304 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Wilmington VA Health Center 1705 Gardner Rd.

Wilmington, NC 28405 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Jacksonville Community Based Outpatient Clinic (CBOC) 4006 Henderson Drive Jacksonville, NC 28546 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Hamlet Community Based Outpatient Clinic (CBOC) 100 Jefferson St.

Hamlet, NC 28345 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Sanford Community Based Outpatient Clinic (CBOC) 3112 Tramway Rd.

Sanford, NC 27332 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Robeson Community Based Outpatient Clinic (CBOC) 139 Tree Hunts Dr.

Pembroke, NC 28372 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Goldsboro Community Based Outpatient Clinic (CBOC) 2610 N. Hospital Rd.

Goldsboro, NC 27534 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: Brunswick County Community Based Outpatient Clinic (CBOC) 18 Doctors Circle, Unites 2 & 3 Supply, NC 28462 Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Rate Per Mile Beyond Twenty (20) miles Radius - one way only Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Wait Time When approved and verified only Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Cancellation Fee - After dispatch only and must have approval Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Base POP Begin: 04-01-2023 POP End: 09-30-2023

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate – Any trip within twenty (20) miles from the

2300 Ramsey Street Fayetteville, NC 28301 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within a 20-mile radius Fayetteville VA Health Care Center 7300 S. Raeford Road Fayetteville, NC 28304 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within a 20-mile radius Wilmington VA Health Care Center 1705 Gardner Road Wilmington, NC 28405 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-02-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: wit1hin a 20-mile radius Jacksonville Community Based Outpatient Clinic (CBOC) 4006 Henderson Drive Jacksonville, NC 28546 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Hamlet Community Based Outpatient Clinic (CBOC) 100 Jefferson St Hamlet, NC 28345 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Sanford Community Based Outpatient Clinic (CBOC) 3112 Tramway Rd.

Sanford, NC 27332 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Robeson Community Based Outpatient Clinic (CBOC) 139 Tree Hunts Dr Pembroke, NC 28372 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Goldsboro Community Based Outpatient Clinic (CBOC) 2610 N. Hospital Road Goldsboro, NC 27534 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Brunswick County Community Based Outpatient Clinic (CBOC) 18 Doctors Circle, Units 2&3 Supply, NC 28462 Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Rater Per Mile Beyond Twenty (20) miles radius- one way only Contract Period: Base POP Begin: 01-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Wait Time When approved and verified only Contract Period: Option Yr 1 POP Begin: 10-01-2023 POP End: 09:30-2024 PRINCIPAL NAICS CODE: 485991 – Special Needs Transportation PRODUCT/SERVICE CODE: V222 – Transportation/Travel/Relocation – Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Cancellation Fee-

Contract Period: Option Yr1 POP Begin: 10-01-2023 POP End: 09-30-2024 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 1 POP Begin: 10-01-2023 POP End: 09-30-2024

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- Any trip within twenty (20) miles from the

2300 Ramsey Street Fayetteville, NC 28301 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Fayetteville VA Health Center 7300 S. Raeford Rd.

Fayetteville, NC 28304 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Wilmington VA Health Care Center 1705 Gardner Road Wilmington, NC 28405 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Jacksonville Community Based Outpatient Clinic (CBOC) 4006 Henderson Drive Jacksonville, NC 28546 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Hamlet Community Based Outpatient Clinic (CBOC) 100 Jefferson St.

Hamlet, NC 28345 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Sanford Community Based Outpatient Clinic (CBOC) 3112 Tramway Rd.

Sanford, NC 27332 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Robeson Community Based Outpatient Clinic (CBOC) 139 Tree Hunts Dr.

Pembroke, NC 28372 Contract Period: Option Yr 2 POP Begin: 10-1-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Goldsboro Community Based Outpatient Clinic (CBOC) 2610 N. Hospital Road Goldsboro, NC 27534 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within 20-mile radius Brunswick County Community Based Outpatient Clinic (CBOC) 18 Doctors Circle, Units 2 & 3 Supply, NC 28462 Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Rate Per Mile Beyond Twenty (20) miles Radius – one way only Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Wait Time

Contract Period: Option Yr 2 POP Begin: 10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Cancellation Fee-

Contract Period: Option Yr 2 POP Begin:10-01-2024 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 2 POP Begin: 10-01-2024 POP End: 09-30-2025

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate – Any trip within twenty (20) miles from the

2300 Ramsey Street Fayetteville, NC 28301 Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within a 20-mile radius Fayetteville VA Health Care Center 7300 S. Raeford Road Fayetteville, NC 28304 Contract Period: Option Yr3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within a 20-mile radius Wilmington VA Health Care Center 1705 Gardner Road Wilmington NC 28405 Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: wit1hin a 20-mile radius Jacksonville Community Based Outpatient Clinic 4006 Henderson Drive Jacksonville, NC 28546 Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Hamlet Community Based Outpatient Clinic 100 Jefferson St Hamlet, NC 28345 Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate- within a 20-mile radius Sanford Community Based Outpatient Clinic 3112 Tramway Road Sanford, NC 27332 Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Robeson Community Based Outpatient Clinic 139 Tree Hunts Dr Pembroke, NC 28372 Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Goldsboro Community Based Outpatient Clinic 2610 N. Hospital Road Goldsboro, NC 27534 Contract Period: Option Year 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Base Rate: within a 20-mile radius Brunswick County Community Based Outpatient Clinic 18 Doctors Circle, Units 2&3 Supply, NC 28462 Contract Period: Option Year 3 POP Begin: 10-01-2025 POP End: 09-30-2025 PRINCIPAL NAICS CODE: 485991 - Special Needs Transportation PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Contract Period: Option 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Rater Per Mile Beyond Twenty (20) miles radius- one way only Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Wait Time

Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Cancellation Fee-

Contract Period: Option Yr 3 POP Begin: 10-01-2025 POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

POP End: 09-30-2026

PRODUCT/SERVICE CODE: V222 - Transportation/Travel/Relocation - Travel/Lodging/Recruitment: Passenger Motor Charter

Amendment 0001 36C24623Q0382

B.3 PERFORMANCE WORK STATEMENT

1.0 PURPOSE:

Contractor shall provide assisted transportation (Wheelchair Van Transportation) services for the beneficiaries of the Veterans Affairs Medical Center (VAMC) in Fayetteville, North Carolina located at 2300 Ramsey Street, Fayetteville, NC 28301, Health Care Centers (HCC), and Community Based Outpatient Clinics (CBOCs) known as the Coastal and Sandhills regions within the Fayetteville Medical Center enterprise in accordance with the terms and conditions herein. The contractor shall furnish 24-hour Wheelchair Van transportation services for the beneficiaries on an as needed basis, and for patients with regular standing appointments at either the VAMC or private facilities in the community. The Government intends to award a firm fixed-price Requirements type contract for these services.

Definitions(s):

Add on service – Service requests not pre-scheduled but provided to the contractor daily requiring a 45 minute response time or better. These are services which are needed after the scheduling deadline provided by hospital staff (i.e. emergency room runs, clinic add on appointments, transfers to or from other facilities, etc.)

Administrative Officer of the Day (AOD) – VA employee who acts as the administrator during all hours that are not normal working hours. Normal working hours are 8:00 a.m. to 4:30 p.m. Monday through Friday, excluding holidays.

Base Rate – Base rate is defined as the rate paid for one-way transportation from a designated pick-up point to a designated delivery point. This rate will be paid for all authorized one-way trips ordered under the contract action, with employees receiving at minimum the Department of Labor Service Contract Act wage rates (included herein), during all phases of the trip made on behalf of the Government. Attached Service Contract Act wage rate determinations will be updated each option year when/if new revisions are issued. The Base Rate shall constitute full compensation for one-way trips which do not exceed the “Mileage threshold”.

Beneficiary – Veterans and other members determined to be eligible for benefits by the VA.

Contracting Officer – VA official with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer’s Representative (COR) – A person delegated by the Contracting Officer to act for him/her in furnishing technical guidance and advice or generally supervise the work to be performed under the contract.

Gender – For the purpose of equal rights, wherever the masculine gender is used in this solicitation, and the resulting contract, it shall be considered to include both masculine and feminine gender.

Mileage Rate – Mileage rate for wheelchair van transportation services is the rate paid for each mile traveled beyond the specified Mileage Threshold. This rate applies to loaded, one-way transportation as well as no load trips outside the 20-mile radius of Fayetteville VAMC (Fayetteville, NC), Fayetteville VA Health Care Center (HCC) (Fayetteville, NC), Wilmington, VA HCC (Wilmington, NC), Jacksonville Community Based Outpatient Clinic (CBOC) (Jacksonville, NC), Hamlet CBOC (Hamlet, NC), Sanford CBOC (Sanford, NC), Robeson CBOC (Pembroke, NC), Goldsboro CBOC (Goldsboro, NC), and Brunswick County CBOC (Supply, NC). In no event shall the Contractor receive this rate for miles traveled within the specified mileage threshold.

Mileage: To determine what is considered reasonable mileage, VA will utilize Bing Maps internet version (internet address: https://www.bingmaps.com) for quickest route computations. Mileage is computed for out-of-town runs beginning or ending at the Metro limit. Unless specifically approved by Travel for extenuating circumstances, requests for payment of mileage determined not reasonable by the VA will not be paid. Contractor must ensure that pickups and drop-offs are scheduled so that the total distance traveled will result in the most economical charges to the Government. “Metro Limit” is defined as “Point of Origin or Destination”.

Mileage Threshold – The mileage threshold is defined as a 20-mile radius of each of the following facilities: Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC using Bing Maps internet version (internet address: https://www.bingmaps.com). For all one-way trips and no loads within a 20-mile radius of the Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC, the contractor will receive the base rate awarded for that trip. The Contractor will also receive the mileage rate awarded for any one-way trips and no loads in excess of the flat rate outside the 20-mile radius of the Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC. In no event shall the Contractor receive reimbursement for mileage rate for any trips inside the 20-mile radius Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC. Mileage rates are only applicable outside the 20-mile radius of the Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC. “Mileage Threshold” is 20 miles as determined by the “Point of Origin or Destination”.

No load/cancellation charge – A no load/cancellation mileage rate is applicable when a driver is dispatched to pick up a patient and for various possible reasons, the run is not completed, at no fault of the driver. A no load/cancellation form will be completed by the driver and submitted to the COR or designee (staff who approved the no-service) for signature/concurrence. When the VAMC travel office provides reasonable notification, a no load/cancellation charge will not apply. Reasonable notification is defined as when the travel office notifies the contractor of cancellation within 30 minutes of the pickup time for trips within 20-mile radius of Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC and prior to driver departure for trips beyond the 20-mile radius of Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC.

Waiting – Waiting as used in this contract is defined as the time required and verified by authorized medical facility personnel for the Contractor to wait at designated pick-up and/or delivery points in performing contract services.

Waiting/Waiting Grace Period – Waiting as used in this contract is defined as the time required and verified by authorized medical facility personnel, for the contractor to wait at designated pickup and/or delivery points in performing contract services For excusable time lost in waiting at either end of a trip, the contractor will be reimbursed at the rate of one-fourth the hourly rate for each quarter hour.

Waiting Grace Period – The waiting grace period is defined as fifteen (15) minutes prior to the waiting time charges commence. The base rate for wheelchair van transportation services shall include a fifteen (15) minute waiting grace period at origin and destination.

2.0 BACKGROUND

The Department of Veterans Affairs Medical Center, Fayetteville, NC (VAMC) provides diagnostic and therapeutic services in medicine, surgery, rehabilitation medicine, psychiatry, and skilled nursing home care. This care facility also provides ambulatory services to those veterans not requiring hospitalization.

Destinations for Veterans transported to include:

Fayetteville VA Medical Center 2300 Ramsey Street Fayetteville NC 28301

Fayetteville VA Health Care Center 7300 S. Raeford Road Fayetteville NC 28304

Wilmington VA Health Care Center 1705 Gardner Road Wilmington NC 28405

Jacksonville Community Based Outpatient Clinic 4006 Henderson Drive Jacksonville, NC 28546

Hamlet Community Based Outpatient Clinic 100 Jefferson St Hamlet NC 28345

Sanford Community Based Outpatient Clinic 3112 Tramway Road Sanford NC 27332

Robeson Community Based Outpatient Clinic 139 Tree Hunts Dr Pembroke NC 28372

Goldsboro Community Based Outpatient Clinic 2610 N. Hospital Road Goldsboro NC 27534

Brunswick County Community Based Outpatient Clinic 18 Doctors Circle, Units 2&3 Supply NC 28462

3.0 DEFINITIONS:

· Contracting Officer (CO):

The responsible party for administering contractual terms, and has warranted capabilities:

· Contracting Officer’s Representative (COR):

Is the designee to represent the Contracting Officer in furnishing technical guidance and advice or generally administer the work being performed under this contract. The foregoing is not to be construed as authorization to interpret or furnish advice and information to the Contractor(s) relative to financial or legal aspects of the contract. Enforcement of these segments is vested in and is the responsibility of the Contracting Officer.

4.0 PASSENGER TRANSPORTATION:

4.1 Contractor shall provide wheelchair van transportation services seven (7) days per week (including holidays), twenty-four (24) hours per day, three hundred sixty-five (365) days per year, for the term of this contract. The majority of requests for service will be between the hours of 6:00 a.m. and 6:00 p.m. Monday through Friday. The COR, or his designee, will make requests for services in writing or by telephone, for beneficiary travel eligible Veterans. The contractor will be informed at that time of the location for pick-up and drop-off of the beneficiary.

The contractor shall provide telephone numbers and email address(es) for receiving requests for services. If the contractor fails to furnish the service within 45 minutes after receiving a request, including messages left on answering machine or with answering services, the Medical Center reserves the right to obtain the service from another source and charge the contractor for the additional expenses.

The contractor shall provide the VA Medical Center with the communication method of contacting the Contractor on a twenty-four (24) hour per day basis.

Patient Pick-Up and Delivery from/to VAMC facilities:

Services for Wheelchair Vans drivers shall report to the Fayetteville VAMC Urgent Care Center (UCC) to check in for each transport. The Health Administration Service (HAS) has administrative staff in the UCC 24/7, during the hours of 8:00 a.m. to 4:30 p.m. Monday thru Friday and with the AOD at all other times to sign the driver’s log.

Access to the Fayetteville VAMC, Fayetteville HCC, Wilmington HCC, Jacksonville CBOC, Hamlet CBOC, Sanford CBOC, Robeson CBOC, Goldsboro CBOC, and Brunswick County CBOC shall be obtained through wheelchair ramps and the door accesses located to the left and right of the emergency room during normal working hours and at the emergency entrance outside of the normal working hours (applicable only to Fayetteville VAMC).

4.2 If a patient being transported declines to be properly belted; he/she shall not be transported. The COR or designee will be notified promptly. If the patient removes the securing devices during the trip, the driver will notify the COR or designee of this upon arrival at destination. The Contractor is not required to transport any VA patient who refuses to be properly secured while being transported.

4.3. Contractor drivers shall ensure proper loading/unloading techniques are followed at all times. Patients in wheelchairs shall be loaded onto ramps, ensuring all safety systems are working properly, e.g. roll back stops, and the driver must ride the lift with the patient during loading/unloading. Patients in motorized scooters MUST be transported in a vehicle seat. No patient shall be allowed to ride a motorized cart (scooter) onto the vehicle lift at ANY time. The contractor shall ensure that drivers receive appropriate safety training on loading/unloading techniques and such training shall be documented and made available to the COR or designee annually and/or prior to contract award or option year renewal.

Failure to comply with this provision may be grounds for Termination for Cause in accordance with FAR 52.212-4(m).

4.4 Contractor shall provide “through the door” assisted service for all patients to and from their designated appointments. Patients shall be picked up on the ward, in their homes, in the clinics, or at other areas designated by the VA and taken to the authorized destination or appointment. Transport of baggage with veterans shall occasionally be required. All patients shall be attended by an authorized responsible party at all times. Assistance in maneuvering stairs and other barriers shall be provided by the driver, when necessary. These services may need to be provided within or outside the home (i.e., from the door to the vehicle). When the patient is delivered to a destination (i.e., a clinic or other appointment), an authorized care giver or medical staff at the destination must be informed of the patient’s arrival by the Contractor’s driver.

4.5 The Contractor’s driver shall observe the patient during transport. Any indication of a significant change in the patient’s condition (i.e., sudden onset of rapid or labored respiration, complaints or chest pains, etc.) shall be communicated immediately to the VA Medical Center Diversion from destination shall only be authorized by the travel clerk, VA emergency room staff, or the Administrative Officer of the Day (AOD). All diversions from destination will be reported to the COR or designee.

4.6 Should the Contractor’s driver encounter any problems with the transportation of patients, the driver shall contact the COR, or designee, at the VA, from 8:00 a.m. to 4:30 p.m. During irregular tour of duty (4:31 p.m. to 7:59 a.m.), weekends or holidays, the driver shall contact the Administrative Officer of the Day (AOD) at the admissions desk. VA will provide a list of individuals (other than the COR or designee) authorized to contact the Contractor.

4.7 Contractor’s driver shall notify the COR or designee, of any unusual events, including but not limited to accidents, safety problems, patients unbolting themselves and other such incidents that occur, which involve any VA patient being transported under this contract. The COR or designee shall be notified within one (1) hour of the occurrence of the incident(s) by telephone and, if requested by the COR and/or Contracting Officer, a written report of the incident(s) will be delivered to the COR or his/her designee by close of business the next working day. Failure to comply with provisions may be grounds for Termination for Cause in accordance with FAR 52.212-4(m).

4.8 When there is a need to transport medical records with the patient; the Contractor’s driver shall ensure that the locked carrying pouch containing the records is secure and delivered with the patient to the destination.

4.9 RESTRICTIONS: The Contractor may not transport non-VA contract beneficiaries or…