SF30 Amendment 36C24622Q0068 0004.pdf

Amendment 36C24622Q0068 0004

5. PROJECT NUMBER (if applicable)

CODE 7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER 3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODE CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office. is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

0004 1-12-2022

Department of Veterans Affairs

Network Contracting Office 6

100 Emancipation Drive

Hampton VA 23667

Department of Veterans Affairs

Network Contracting Office 6

100 Emancipation Drive

Hampton VA 23667

To all Offerors/Bidders

36C24622Q0068

X

X X

See CONTINUATION Page

The purpose of this Amendment 0004 is to provide answers to questions, including an amended Performance Work Statement, and amended Instructions and Evaluation Criteria. See page 2 and the remainder of this amendment for the answers and revised documents. Additionally, three (3) pdf documents containing parking maps are attached to this Amendment 0004.

The due date for quotes remains 05:30PM Eastern Time, Friday, January 21, 2022.

Daniel Spaulding

Contracting Officer, NCO 6

1/12/2022

CONTINUATION PAGE

Questions from Valet/Shuttle Solicitation 36C24622Q0068

1. Are there currently valet parking operations at all (3) of the sites mentioned in the solicitation? VAMC Fayetteville? Fayetteville HCC? Wilmington HCC?

Answer: Valet services at the Fayetteville HCC and VA Medical Center Ramsey were terminated due to the pandemic. The Wilmington HCC never previously had Valet Services.

2. Can you provide real data, reports with actual volume of vehicles being parked, daily, monthly, at each of the (3) locations?

Answer: This information is unfortunately not available.

3. Can you please provide facility Maps for each of the (3) locations, with proposed lot locations and drop-off and pick-up areas?

Answer: Yes. These maps are included with the Amendment.

4. Reference Page 8 of 62 paragraph 11: The Contractor shall provide only the limited physical assistance necessary to help patients enter and exit a vehicle and shall only do so at the patient’s request. No clinical or emergency care shall be given by the Contractor – in an instance of medical emergency or in the event that complex physical assistance is needed, the contract supervisor shall notify the VA Police, VA Rapid Response Personnel or local Community Emergency Personnel, depending on location of emergency.

Question: Putting Hands on patients in any way is not something that a valet parking/ lot attendant (per the DOL wage determination) is trained for or even legally allowed to provide assistance in, per the DOL. Putting hands on patients in any way requires certifications and training that valet attendants just don't have. This has always been a patient escort or facilities provided service. If this remains a requirement then there will need to be patient aids or escorts added to the contract requirement.

Answer: The requirement to provide limited physical assistance is hereby deleted. The Contractor will be expected to retrieve wheelchairs and secure lock beside the vehicle. The Veterans will exit the vehicle and wheelchair without physical assistance. See revised Performance Work Statement.

5. Reference: Page 38 of 62 (2. Award Basis): The Government will award a firm fixed priced contract to the responsible offeror whose offer, conforming to the requirements in this request for quote, will be most advantageous to the Government, price and other factors considered. A Lowest Price Technically

Acceptable (LPTA) award will be made based upon the following factors: Price, Technical, and Past Performance.

Question: The above paragraph contains both. How exactly is this contract being awarded as (LPTA) or (Most Advantageous to the Government)?

Answer: The verbiage regarding ‘most advantageous quotes’ has been removed for clarity. See revised evaluation criteria.

6. Reference Page 38 of 62, a.) Technical, Capability to Perform: Offeror must demonstrate that it currently possess and employs the personnel, equipment, standards, work processes, and general resources to accomplish the requirements of the Performance Work Statement.

Question: How can you require a contractor submitting a proposal to already employ the staff necessary to perform the work and possess all the necessary equipment, (in particular 5 shuttle vehicles), prior to a contract being awarded, without providing a clear and unfair advantage to a specific contractor?

Question: The industry standard for transition or start-up of a new contract is 30- 60 days. What amount of time will be provided by the government to the contract awardee for the start-up of (3) separate facilities?

Answer: The evaluation criteria regarding ‘Capability to Perform’ has been revised to accommodate hiring and a transition period. See attached revised evaluation criteria.

7. Reference Page 38 of 62, E.1 – 2. Award Basis, a) Technical, Capability to Perform: Offeror must demonstrate that it currently possess and employs the personnel, equipment, standards, work processes, and general resources to accomplish the requirements of the Performance Work Statement.

Question: This Section as written Limits bidding of this solicitation to the current incumbent or previous contractors, usually recruitment of personnel and purchase of equipment is contingent upon contract award, please confirm that if the bidder is able to prove their capabilities in recruitment and sourcing out equipment in the Technical approach that it'll be sufficient in lieu of actually employing the required personnel and equipment pre-award.

Answer: The evaluation criteria regarding ‘Capability to Perform’ has been

8. Reference Page 39 of 62, E.1 – 2. Award Basis, a) Technical, Certifications:

Offers shall provide proof of trained, certified and licensed operators performing service in any and all categories of this requirement as required by the State of North Carolina.

Question: Question: please confirm that the VA will accept Resumes and copies of DLs for operators pre-award and the bidder can change the list of operators post award granted that they meet the required qualifications and certifications.

Answer: Substitution of operators during performance is allowed, granted that they meet the required qualifications and certifications.

9. Reference Page 7 of 62, B.4 PWS, 7. Contractor Provided: The Contractor shall provide a locking key cabinet(s), a ticket dispenser(s), a 3-part claim check, safety cones, operational supplies, and other miscellaneous items necessary to facilitate valet parking, all to be located in the Contractor-provided valet booths.

Question: Question: Contractor understands that it's the contractor's responsibility to provide and install the Valet booth, it's not clear in the Solicitation whatever the VA will provide utilities mainly electricity to the booth or the contractor will be responsible to provide electricity including wiring to the booth, please confirm if the VA will provide electricity will the electricity usage cost be at the cost of the contractor or the VA.

Answer: In the past, there have been Contractor stands/podiums provided by the Contractor at the Fayetteville VAMC and Fayetteville HCC locations.

The Contractor did not have any electricity requirements for these stands/podiums.

10. Question: Is there a required minimum capacity for the shuttle carts to be provided by the contractor? Are there any other required characteristics?

Answer: The Government desires 6-8 passenger capacity of the shuttle carts, though this is a performance-based service requirement. The shuttles shall not have rear facing passenger seating.

11. Question: Reference “Capability to Perform - Offeror must demonstrate that it currently possess and employs the personnel, equipment, standards, work processes, and general resources to accomplish the requirements of the Performance Work Statement.”

Reference “Certifications – Offers shall provide proof of trained, certified and licensed operators performing service in any and all categories of this requirement as required by the State of North Carolina.”

Question: It appears that only the incumbent would have the employees and certifications. Upon award, we normally hire the current incumbent staff unless the CO would like any of them replaced. Is this acceptable?

Answer: The evaluation criteria regarding ‘Capability to Perform’ has been

A.1 INSTRUCTIONS TO OFFERORS AND EVALUATION CRITERIA

Amended on January 12, 2022 (Amendment 0004)

FAR SUBPART 13.5

SIMPLIFIED ACQUISITION PROCEDURES FOR CERTAIN COMMERCIAL ITEMS

This procurement is being conducted under the FAR Subpart 13.5 where simplified acquisition procedures apply and the conduct of the procurement will be in accordance with Parts 12, 13 or

15 of the FAR or some combination thereof. Subpart 13.5 authorizes use of simplified procedures for the acquisition of supplies and services in amounts greater than the simplified acquisition threshold but not exceeding $7 million ($13 million for acquisitions as described in

13.500(e)), including options if the contracting officer reasonably expects, based on the nature of the supplies or services sought, and on market research, that offers will include only commercial items.

Under this program, contracting officers may use any simplified acquisition procedure in this part, subject to any specific dollar limitation applicable to the particular procedure. The purpose of this program is to vest contracting officers with additional procedural discretion and flexibility, so that commercial item acquisitions in this dollar range may be solicited, offered, evaluated, and awarded in a simplified manner that maximizes efficiency and economy and minimizes burden and administrative costs for both the Government and industry (10 U.S.C.

2304(g) and 2305 and 41 U.S.C. 253(g) and 253a and 253b).

1. QUOTE SUBMISSION

Quotes shall be submitted in electronic format (PDF or Microsoft Office) and shall be organized and submitted in four (4) Sections.

Section A - Offer Form (Standard Form 1449)

Signed and dated, include the North American Industry Classification System (NAICS) code and small business size standard in Block 10. Data Universal Numbering System (DUNS)

Number shall be entered in the block with the Offerors name and address.

Section B – Schedule of Services

Pricing shall be submitted as requested in the Schedule of Services. Total price will be evaluated by the Government. Proposed price should reflect a clear understanding of the requirements, is consistent with the various elements of the offer.

Section C – Technical/Management Approach

Quoters shall submit a proposal that addresses all aspects of the Performance Work

Statement (PWS).

The quoter shall identify any subcontractors proposed under this solicitation. All technical elements applicable to the utilization of subcontractors must be addressed in the technical proposal and detail provided. A detailed work plan should be submitted indicating how each aspect of the Performance Work Statement is to be accomplished.

http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t09t12+37+408++%2810%29%20%252 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t09t12+37+408++%2810%29%20%252 http://uscode.house.gov/uscode-cgi/fastweb.exe?getdoc+uscview+t41t42+2+13++%2841%29%20%20AND%20%28%2841%29%20ADJ%20USC%29%3ACITE%20%20%20%20%20%20%20%20%20

The technical proposal should be as detailed as necessary to fully explain the proposed methods and rationale; it should reflect a clear understanding of the nature of the work being undertaken. The technical proposal shall include information on how the project is to be organized, staffed, and managed to include a contingency plan for downtime.

Section D – Offeror Representations and Certifications

FAR 52.212-3 The Offeror shall complete only paragraph (b) of this provision if the Offeror has completed the annual representations and certification electronically via the System for

Award Management (SAM) website accessed throughwww.sam.gov/portal/public/SAM/.

If the Offeror has not completed the annual representations and certifications electronically, the Offeror shall complete only paragraphs (c) through (p) of this provision.

All Offerors shall be registered in the SAM database prior to award of a contract.

2. AWARD BASIS

The Government will award a firm fixed priced contract to the responsible offeror whose quote, conforming to the requirements in this request for quote, represents the Lowest Price Technically

Acceptable (LPTA) quote and the company has acceptable past performance. A Lowest Price

Technically Acceptable (LPTA) award will be made based upon the following factors: Price, Technical, and Past Performance.

The following factors shall be used to evaluate quotes:

a) Technical

• Quoter shall submit their technical approach for completing all requirements of the Performance Work Statement (PWS). To include but not limited to:

o Capability to Perform - Quoter must demonstrate that it currently possesses and employs the personnel, equipment, standards, work processes, and general resources to accomplish the requirements of the

Performance Work Statement. A 30-day transition period is being provided from date of award of any contract resulting from this solicitation. If the quoter does not currently possess the personnel, or other resources, necessary to begin performance, the awardee must be able to acquire and deploy personnel and resources to begin performance at the conclusion of the 30-day transition period.

o Certifications – Quoters shall provide proof of trained, certified and licensed operators performing service in any and all categories of this requirement as required by the State of North Carolina.

Table 2 Technical Ratings

Rating Description

Acceptable The quote meets requirements and indicates a thorough approach and understanding of the requirement. The response is considered http://www.sam.gov/portal/public/SAM/ complete in terms of the basic content and level of information the

Government seeks for evaluation.

Unacceptable The quote does not meet requirements; there is a failure to understand much of the scope of work. There is failure to provide a reasonable, logical approach to fulfilling much of the Government’s requirement and meet the requirements in the solicitation.

b) Past Performance

Quoter must submit a portfolio of at least three (3) current customers to whom it provides or has provided this type of service within the last three (3) years to include references and contact information. List the following information for each contract:

• Company Name and Address

• Types of services performed

• Name, telephone number and e-mail address contact person at the company

• Dates of contract performance

Past performance information is one indicator of an quoter’s ability to perform the contract successfully. Current and relevant information, source of information, context of data, and general trends in Contractor’s performance shall be considered as it pertains to the performance of work described in this solicitation. Quoters may provide information on problems encountered on identified contracts and the offeror’s corrective action. The

Government shall consider this information and may consider information obtained from other sources when evaluating the offeror’s past performance.

Since the Government may not necessarily interview all of the sources provided by the quoters, it is incumbent upon the quoter to explain the relevance of the data provided.

Quoters are reminded that the Government may elect to consider data obtained from other sources.

Quoters with no relevant past performance or whom information is not available, shall not be evaluated favorably or unfavorably on past performance, but may be considered less favorably than an offeror with favorable performance history.

Table B Past Performance

Rating Description

Acceptable Based on the quoter’s performance record, the Government has a reasonable expectation that the offeror will successfully perform the required effort.

Neutral Information on past performance is not available or so sparse that no meaningful rating can be assigned.

Unacceptable Based on the quoter’s performance record, the Government does not have a reasonable expectation that the offeror will be able to successfully perform the required effort.

d) Price

Total price will be evaluated by the Government. In evaluating the quoted price for this project, the government concern includes determining price reasonableness.

The Government will evaluate quoted prices to determine whether prices are fair and reasonable for the work to be performed, in accordance with Federal Acquisition

Regulation.

?.## PERFORMANCE WORK STATEMENT

Amended on January 12, 2022 (Amendment 0004)

B.4 DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. General: The Department of Veterans Affairs, Network Contracting Office 6, On behalf of the

Fayetteville NC VA Coastal Healthcare System, Fayetteville NC has a requirement for and experienced contractor to provide Valet Parking and Shuttle Services to alleviate the parking problems experienced by our veteran patients. Contractor shall provide services at the Fayetteville

Health Care Center (HCC), 7300 South Raeford Road, Fayetteville, NC 28304 and at the VA

Medical Center, 2300 Ramsey Street, Fayetteville, NC 28301, and the Wilmington Health Carew

Center, 1705 Gardner Road, Wilmington NC 28405. The contractor shall be completely liable and responsible for providing patients with a valet claim check, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet greeting area.

2. The Fayetteville HCC, the amount of patient vehicles parked is estimated to be approximately

170 per day. The Contractor shall own and maintain two (2) shuttle carts. These shuttle carts shall loop the Veterans parking lots and transport Veterans between the Health Care Center and the

Veterans parking lots. The two (2) shuttle carts to be operated continuously during normal business hours. Each driver shall appropriately greet all persons entering the shuttle. The contractor shall be responsible for all maintenance and upkeep of the shuttle vehicles. The contractor shall be required to follow all safety measures to ensure proper operation of the shuttle carts and safe transport of

Veterans.

3. The Fayetteville VA Medical Center The amount of patient vehicles parked is estimated to be approximately 100 per day. The Contractor shall own and maintain two (2) shuttle carts, in a circular pattern around the medical center grounds, stopping at shuttle stops throughout the parking lots and transport passengers to the various buildings located on medical center property. The two (2) shuttle carts be operated continuously during normal business hours. Each driver shall appropriately greet all persons entering the shuttle. Shuttle stops are to be determined by Health Administration Service and

Facilities management. The contractor shall be responsible for all maintenance and upkeep of the shuttle vehicles. The contractor shall be required to follow all safety measures to ensure proper operation of the shuttle carts and safe transport of Veterans.

4. The Wilmington Health Care Center The amount of patient vehicles parked is estimated to be approximately 75 per day. The Contractor shall own and maintain one (1) shuttle cart, in a circular pattern around the Health Care Center grounds, stopping at shuttle stops throughout the parking lots and transport passengers to the buildings located on Health Care Center property. The one (1) shuttle cart be operated continuously during normal business hours. Each driver shall appropriately greet all persons entering the shuttle. Shuttle stops are to be determined by Health Administration Service and

Facilities management. The contractor shall be responsible for all maintenance and upkeep of the shuttle vehicles. The contractor shall be required to follow all safety measures to ensure proper operation of the shuttle carts and safe transport of Veterans.

5. WORK HOURS:

a. The services covered by this contract shall be furnished by the Contractor as defined herein. The

Contractor shall not be required, except in case of emergency, to furnish such services on a Federal

Holiday or during off duty hours as described below.

b. The following terms have the following meanings:

(1) Normal working hours: 7:00 am to 5:00 pm – Monday through Friday, excluding Federal holidays.

Peak hours for high volume patient flow is generally 7:30am-9:00am and 12:00pm- 200pm. There may be special events at the Fayetteville VAMC or Health Care Center on some Federal holidays and the Contractor will provide limited hours of operation on those days.

(2) Federal Holidays: The 10 holidays observed by the Federal Government are:

New Years Day

Martin Luther King’s Birthday

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving

Christmas

Any other day specifically declared by the President of the United States to be a federal holiday.

When one of the holidays falls on Sunday, the following Monday shall be observed as a Federal

Holiday. When a holiday falls on a Saturday, the preceding Friday shall be observed as a Federal

Holiday.

6. Requirements: Vehicles requiring valet parking shall be stopped by the Contractor’s employee designated as a greeter. The greeter may rotate from greeter to parking attendant at the Contractor’s discretion. The Contractor shall be completely liable and responsible for providing patients with a valet claim check identifying the veteran and vehicle keys, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet greeting area. The Contractor shall manage traffic during peak traffic times. If a vehicle cannot be properly secured or is deemed unsafe to operate the Valet service can, at their discretion, decline to park the vehicle. All vehicles parked by the Contractor’s parking attendants shall be locked and secured. This includes all windows, doors, sunroofs, or other openings. Driver’s keys shall be secured at the valet booth. The booth shall be monitored throughout the workday by Contractor staff, and shall never be left unattended.

Contractor shall report all missing keys to the security staff and COR. Lost keys shall be found and returned to the veteran patient within four (4) hours of notification of loss. The Contractor shall have a process for identifying veteran when in the event of a lost Claim Ticket. The Contractor shall operate from the front entrance where Contractor employees shall greet every vehicle excluding buses, VA transportation vehicles dropping off or picking up patients, Vendors or Contractors conducting business at the VA Medical Center, and VA employees, who are not allowed to use valet parking unless they have a valid scheduled medical appointment as a veteran. The Contractor shall have a process for moving disabled vehicles from the valet lane that does not delay other patients for a maximum ten (10) minutes. The Contractor is responsible for parking control and monitoring in the designated parking lots assigned to the operation by responding to alerts or emergencies, by assisting injured or stranded persons in emergency situations, and by notifying the VA Police. It is imperative that this area shall be free of any vehicles when a fire alarm is activated. The Contractor shall have management control of vehicles entering the designated valet parking area(s) in order to maximize the space available and facilitate smooth operations. Contractor is expected to continue managing and monitoring traffic if valet lot becomes temporally full. Patients driving vehicles with hand controls or special operating requirements or large vans shall be permitted to park their own vehicles in the designated parking areas.

7. Contractor Provided:

a. The Contractor shall have a system of internal controls to manage (control, use, preserve, protect, repair, and maintain) Government property in its possession.

b. The Contractor shall provide a locking key cabinet(s), a ticket dispenser(s), a 3-part claim check, safety cones, operational supplies, and other miscellaneous items necessary to facilitate valet parking, all to be located in the Contractor-provided valet booths. Additionally, the Contractor shall provide valet parking signs that the contractor shall set-up each morning of operation and remove at the end of each day. These signs are to emphasize a policy of NO TIPPING.

c. Contractor shall provide uniforms and their employees shall wear them at all times. The uniform shall consist of Polo shirt, navy-blue or tan dress pants /cargo shorts (coat/jacket for protection during inclement weather). The Contractor shall provide uniforms and nametags for all personnel working under this contract. Uniforms shall include the identification of the Contractor by company name and employee name. Uniforms shall be worn at all times during performance of contract duties.

Specialized clothing for inclement weather operations are the responsibility of the Contractor.

All uniform changes shall be approved in advance by the Contracting Officer’s Representative

(COR).

d. Staffing: The contractor shall provide adequate staffing of customer service attendant(s) for the hours of operation specified. The Contractor shall provide adequate on-site supervision at all times in order to handle customer concerns and parking incidents. The Contractor shall be responsible for all recruiting, hiring, and training of employees.

8. Government –Provided:

a. The Government shall establish the designated parking area with 110 spaces on the Fayetteville

Health Care Center property for the Contractor to operate a full-service valet parking.

b. The Government shall establish the designated parking area with 60 spaces on VAMC property for the Contractor to operate a full-service valet parking.

c. The Government shall establish the designated parking area with 60 spaces on Wilmington Health

Care Center property for the Contractor to operate a full-service valet parking.

d. The Government shall work with the contractor to establish the designated area for the contractor-provided booth for the valet parking operation at the main entrance of the medical center.

e. The Government shall provide facility orientation to all contracted employees assigned to this contract, to include health, safety, and emergency procedures at the medical center.

f. The Government shall provide wheelchairs available to transport patients to the clinics/appointments. The contractor shall deliver these wheelchairs, upon patient’s or caretaker’s request to the patient vehicle for patient’s use during their visit.

9. Performance Standard: The Contractor shall staff the valet and assisted parking operation with an appropriate number of employees as required to demonstrate an efficient and safe operation. An efficient operation is defined as: No vehicle waits more than 5 minutes to be valet-parked, no more than 10 minutes to be retrieved, 95% of the time. The Contracting Officer’s Representative (COR) shall audit the turn around time (TAT) to assure contractor compliance. The Contractor’s ability to manage the traffic flow shall be periodically audited to assure that the contractor is putting the veteran first and is providing a safe and efficient operation.

10. Arriving patients shall be greeted courteously and given a brief explanation of the service.

Vehicles requiring Valet Parking shall be stopped by the contractor’s employee designated as a greeter, who shall ask the driver for an appointment letter or VA Patient Identification Card and the estimated time of departure. A claim check shall be given to the driver. All vehicles parked by the contractor’s parking attendants shall be locked and secured. Driver’s keys shall be secured at the valet stand.

At 5:00 pm, the parking attendants shall turn over remaining keys and associated tickets to the

Administrative Officer on Duty (AOD). Contractor shall provide an inventory log of all remaining vehicles and associated ticket numbers to AOD/Health Administration Service and the VA Police daily. Owners of these vehicles shall be directed to pick up their keys from the AOD in the

Emergency Department Check-In/Out area. The Contractor shall furnish a sign explaining this procedure.

At the beginning of each new day of performance, the Contract Supervisor may pick up any remaining keys from the AOD in the Emergency Room and shall allow retrieval following standard procedures. When keys are dropped off to the AOD, the contractor shall submit a chain of custody form (provided by contractor) that includes the number of keys being dropped off and the associated valet ID numbers. No double-parking, parking outside of striped areas, or other congestion of patient vehicles shall be left overnight and/or for patient recovery.

11. The Government shall provide wheelchairs available to transport patients to the clinics/appointments. The Contractor shall deliver these wheelchairs, upon patient’s or caretaker’s request to the patient vehicle for patient’s use during their visit. The Contractor will retrieve wheelchairs and secure lock the wheelchairs beside the vehicle. The Veterans will exit the vehicle and wheelchair without physical assistance. No clinical or emergency care shall be given by the

Contractor – in an instance of medical emergency or in the event that complex physical assistance is needed, the contract supervisor shall notify the VA Police, VA Rapid Response Personnel or local

Community Emergency Personnel, depending on location of emergency.

12. Policy: All parking attendants shall be trained in providing excellent customer service demonstrating courtesy, kindness, and caring. Contractor’s employees shall be neat and clean in appearance. The VA Medical Center is a drug free workplace. And to repeat, “a NO TIPPING” sign shall be furnished and installed by the contractor. No tipping shall be strictly enforced. Contractor’s employees are restricted from accepting tips of any kind.

13. Training/Licenses: The VA Medical Center shall provide orientation and training on VA policies and procedures. All parking attendants shall be required to attend a facility orientation program on safety, health and emergency procedures. All contracted parking attendants shall possess and maintain a valid North Carolina Driver’s License and be U.S. Citizens. VA specific training and orientation shall be completed by each employee after award and prior to commencement of any work. Material is available to hospital administration for review, and we encourage additional site-specific training by hospital staff. In addition to Safe Driver Training the minimum customer service training shall be provided and documented for each employee.

i. The importance of a positive attitude

ii. Verbal communication methods that are courteous and informative

iii. Non-verbal communication

iv. Appearance

v. Volume and tone

vi. Face to Face contact

vii. Self-Evaluation

viii. Violence in the workplace

Contractor employees shall know basic directions for destinations in the hospital and around the community. Contractor employees shall keep the work area clean and always appear ready for work even though no customers are present. Arriving customers shall be greeted courteously and given a brief explanation of the service. Assisted parking shall be offered by the Assistance Attendee

Curbside Patient Parking Attendant. Taking direction from the driver, the attendant shall assist with a wheelchair if necessary. The vehicle shall be quickly inspected for existing damage and to determine if any items in the car should be removed by the owner or placed in the trunk. Each customer shall receive a claim check for retrieval of the vehicle. A parking attendant shall drive each car to the designated parking area. After parking the car, the attendant shall write the vehicle description, location and other pertinent information on a card to aid in locating the vehicle when the customer requests it. It is expected that experienced contractor management/supervisory staff shall be assigned to the site to insure that all staff meets the VA required standard for service.

Records of assisted parking activity shall be maintained on daily basis. This information shall provide documentation into appropriate staffing levels, as well as serve as a mechanism to adjust the service to meet customer demand and to reduce cost if possible.

14. Claims/Damages: Any claims of damage or missing/stolen property involving customer’s vehicles Shall be the responsibility of the contractor. The VA assumes no responsibility for any damage to patron’s vehicles caused during the performance of the Contractor’s services or for any such claims. The contractor shall notify security and the COR of any damage to vehicles within thirty

(30) minutes of identification of damage. The contractor valet attendants and all parking operations must be fully insured with general liability, garage keepers’ liability insurance along with a commercial umbrella liability insurance policy in the amount outlined in paragraph C.3. All employees must be covered by a fidelity bonding.

15. PPD Skin Test – Any contracted individual who shall be working in patient care areas (or with person who provides direct care), or with patient care items, SHALL provide documentation as follows:

• PPD Skin Test – Results from the last 3 months shall be accepted. If PPD is positive, the individual

SHALL provide documentation of the absence of active TB.

16. It is the Contractor’s responsibility to provide documentation of the above prior to assignment.

Copies of such are to be maintained with the contract. The Contracting Officer’s Representative

(COR) should be notified of any changes in individual status with appropriate documentation. In the event of an exposure, it is required that the Contractor has a plan that shall be followed to protect the individual contract worker. Records shall be maintained as required by CFR 1910.1030.

See attached document: SF30 0004 Map - Parking Area for Fayetteville Health Care Center.

See attached document: SF30 0004 Map - Parking Area for Fayetteville VAMC Valet

Services.

See attached document: SF30 0004 Map - Parking Area for Wilmington HCC Valet

Services.