36C24521Q0498_Rev01.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C24521Q0498 06-08-2021

Allison Lewis (304)429-6741 ext. 3649 07-02-2021

11:00 AM EDT

36C245 Department of Veterans Affairs Network Contracting Office 5 (NCO 5) 90C

NCO 5

1540 Spring Valley Dr.

Huntington WV 25704

X 100

X

541910

$16.5 Million

N/A

X

36C245

VHA Homeless Program Office Attn: Marsheta Boyton

University East Drive Charlotte NC 28213

36C245

Department of Veterans Affairs Network Contracting Office 5 (NCO 5) Satellite Office 1540 Spring Valley Drive

PAYMENT WILL BE MADE BY

FSC e-Invoice Payment Invoice must be submitted electronically http://www.fsc.va.gov/einvoice.asp Invoice Setup Information 1-877-489-6135

See CONTINUATION Page

The contractor shall provide consumer services to the VHA Homeless Program Office as outlined in the attached Performance Work Statement and terms and conditions of the contract.

Period of Performance:

Base Period: August 1, 2021 - July 31, 2022 Option Period 1: August 1, 2022 - July 31, 2023 Option Period 2: August 1, 2023 - July 31, 2024 Option Period 3: August 1, 2024 - July 31, 2025 Option Period 4: August 1, 2025 - July 31, 2026

Offers shall be submitted electronically to Allison Lewis at Allison.Lewis1@va.gov no later than 11:00 AM Eastern Time on July 2, 2021.

All questions shall be emailed to Allison Lewis at Allison.Lewis1@va.gov no later than 11:00AM Eastern Time on June 18, 2021.

See CONTINUATION Page

X X

X 1

Allison Lewis

VA-VHA-2020-2303D336

mailto:Allison.Lewis1@va.gov mailto:Allison.Lewis1@va.gov

36C24521Q0498

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

PERFORMANCE WORK STATEMENT – SSVF

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL ITEMS (OCT

2018)

C.2 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...22

C.3 52.219-14 LIMITATIONS ON SUBCONTRACTING (MAR 2020) (JUN 2020)

(DEVIATION)

C.4 52.222-19 CHILD LABOR—COOPERATION WITH AUTHORITIES AND

REMEDIES (JAN 2020) (JUL 2020) (DEVIATION)

C.5 52.228-5 INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997)

C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.7 VAAR 852.219-74 LIMITATIONS ON SUBCONTRACTING—MONITORING AND

COMPLIANCE (JUL 2018)

C.8 VAAR 852.219-75 SUBCONTRACTING COMMITMENTS MONITORING AND

COMPLIANCE (JUL 2018)

C.9 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.10 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.11 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2021) (JUL 2020)

(DEVIATION)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL ITEMS (JUN 2020) 56

E.2 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (OCT 2020)

E.3 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.4 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.5 52.216-1 TYPE OF CONTRACT (APR 1984)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 VAAR 852.212-70 PROVISIONS AND CLAUSES APPLICABLE TO VA

ACQUISITION OF COMMERCIAL ITEMS (APR 2020)

E.8 VAAR 852.252-70 SOLICITATION PROVISIONS OR CLAUSES INCORPORATED

BY REFERENCE (JAN 2008)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL ITEMS (FEB 2021) (JUL 2020) (DEVIATION)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C245 Department of Veterans Affairs Network Contracting Office 5 (NCO 5) 90C

NCO 5

1540 Spring Valley Dr.

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in arrears

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

PAYMENT WILL BE MADE BY

FSC e-Invoice Payment Invoice must be submitted electronically

Invoice Setup Information 1-877-489-6135

PERFORMANCE WORK STATEMENT – SSVF

A. PURPOSE.

The Supported Services for Veteran Families (SSVF) program is required to collect and analyze customer satisfaction. The vendor selected will support SSVF in collecting and analyzing this customer satisfaction data.

B. BACKGROUND.

This program is authorized by 38 U.S.C. 2044 and implemented by final rule, promulgating 38 CFR part 62 (RIN 2900–AN53) regulations implementing 38 U.S.C. 2044 by establishing an SSVF Program.75 FR 68979. Through this program, VA has offered grants to eligible entities, identified in the regulations, that provide supportive services to very low-income Veterans and families who are at risk for becoming homeless or who, in some cases, have recently become homeless. The SSVF program was authorized by Public Law 110-387 which defines a very low-income Veteran family as a Veteran who is a single person or a family in which the head of household, or the spouse of the head of household is a Veteran with an income below 50 percent of the area median income.

VA’s goals and objectives for SSVF include the provision of supportive services designed to enhance the housing stability and independent living skills of very low-income Veteran families occupying permanent housing nationwide. At a minimum, grantees will be expected to provide the following supportive services to program participants: outreach services, case management services, housing counseling services, help with financial planning and credit counseling, assistance in obtaining VA benefits, assistance in obtaining child care services, assistance in obtaining legal assistance, assistance in obtaining transportation, and assistance in obtaining and coordinating other public benefits.

As part of the SSVF’s program authorization, it is required to produce a report analyzing program effectiveness. This report must include a section on consumer satisfaction.

C. TASKS AND ASSOCIATED DELIVERABLES.

The contractor will work with the program office and grantees to develop consumer satisfaction data. Consumer data must be collected electronically to meet the following objectives:

• Significantly reduce SSVF administrative time requirements and costs.

• Increases the survey response rate to improve date validity and value of client feedback.

• Reduce the lag time between survey responses and when that information is compiled and made available to SSVF Grantees. Survey responses and information shall be compiled and provided to grantees by the 15th of each month.

• Ensure that Veteran/families without a permanent home or any email address have the ability to easily provide feedback on SSVF Grantee services.

• Provide monthly reporting that is oriented towards both measurement and improvement

– rather than the current practice of providing measurement-oriented-only annual reporting. To this end, contractor will provide information directly to Grantees for the Veterans they serve and roll-up reporting for the SSVF.

• Place a minimal time and financial burden on the Grantees to achieve the above objectives.

• Contractor will submit quarterly reports to Contracting Officer Representative (COR) within thirty (30) calendar days of the end of each quarter. Quarterly reports will include task deliverables for each quarter, qualitative and quantitative data, and findings/themes at a national and grantee level.

• Contractor shall meet with COR and SSVF Subject Matter Expert (SME) to discuss program effectiveness and deliverables. Contractor shall meet virtually with COR and SME on a monthly and quarterly basis. Onsite/face to face meetings will take place twice a fiscal year.

Specific tasks are as follows:

Task 1: Development of Electronic and Telephone Satisfaction Survey

The contractor will work with SSVF and its Grantees to provide/oversee the following services:

• Refine and document, in detail, the process for capturing client feedback.

o 60 calendar days after the award of base contract and each option period, an evaluation of the survey questions/ response options and updating of these shall be completed.

o Updating and deployment of the surveys and reports with Office of Management & Budget (OMB) approved questions.

o Ensures that participants can complete surveys anonymously.

• Design and develop, with input from SSVF, and support from the contractor, the following SSVF-branded tools to collect SSVF Grantee client feedback:

o One standardized survey that allows for delineation those Veterans/families that were homeless or at risk of homelessness and the Grantee that provided service.

o A website for Grantees for capturing client email addresses and other relevant information to the contractor’s ability to collect satisfaction data.

o A client survey invitation card, with instructions for providing web-based feedback, including a unique identifier for each client (SSVF is responsible for any printing/distribution of these to Grantees – unless the scope of this services proposal is modified).

• Provide a toll-free number for Veterans to speak with a live agent to take the telephone survey, answer questions, and/or provide any assistance taking the online survey.

Include translation services for non-English speakers

• In addition to a live agent, the Contractor shall provide an Interactive Voice Response (IVR) system. The Veteran may also choose to take the survey through the IVR system.

o This data is captured 24/7 and allows the Veteran to take the survey any hour of the day or night. Some Veterans may prefer this option as it accommodates all schedules and those without easy access to a computer.

o Using survey software, any data captured through a live interview or through the IVR system is integrated with the data captured in the online survey and reported monthly.

• In addition to a live agent and IVR, a Veteran may also choose to take the survey through a mobile app compatible with IOS, iPhone, and Android cellular devices o This data is captured 24/7 and allows the Veteran to download the app and take the survey any hour of the day or night. Veterans may prefer this option as it accommodates all schedules and those without access to a computer.

o The contractor shall provide and enable text survey reminders to Veterans accessing survey link via cellular device.

o Data captured using survey software through a mobile app is integrated with data captured through live interviews, IVR, or online and reported monthly.

• Design and automate all reports for the Grantees and the SSVF Program Office Task 2: Ongoing Operations and Support

Contractor shall provide the following services:

• Contractor software use license and date hosting for the services described.

• Contractor shall develop up to a one hour recorded webinar training on use and completion of consumer survey.

• Trainings/webinars shall be an interactive session demonstrating various capabilities of the system. In addition, technical assistance will be available to VA staff/SSVF grantees during normal business hours.

• Contractor will provide detailed training materials and overview of training content for use during trainings. Training materials will be accessible throughout the duration of the contract.

• Contractor will record webinar/trainings on VA platform for future use.

• Automated reporting delivered via email based on the schedule, form, and format defined by SSVF, for SSVF and the Grantees.

• Provide SSVF participants with a survey invitation that reinforces the importance of providing feedback on Grantee services and simple instructions for doing so which can include telephone service and access to a website. A toll-free number (English and Spanish speaking) with a unique identifier to ensure respondent confidentiality. Also, accessible website or mobile app for this purpose along with a unique identifier that does not include Veteran’s name (identifier must include key demographic information and ensures no more than one completed survey from that client).

• A complete dataset of patient feedback for analysis and ad hoc reporting for SSVF and a subset of that information for each Grantee produced each month.

• Contractor service intervention eAlerts that would immediately notify the Grantee of any issue that would require immediate follow-up with the client.

• All technical operations for the Contractor scope described above including delivery of reports on the schedule as designed (Grantees are responsible for assuring web access).

• Phone, IVR and App support is a critical part of this project to ensure respondents understand: the significance of the study, the importance of being a respondent, how to fill-out the survey, how much their involvement helps other Veterans, and to increase their awareness of the VA’s efforts to continually improve services and be responsive to the needs of their customers.

• Live agents are available Monday – Friday 9am to 9pm EST and 10am to 6pm EST on Saturdays and Sundays. Voice mails from respondents can be left 24/7 with a response/call back made within 24 hours.

• Respondents can also use the toll-free help line to note a change of email address;

request removal from the contact list; and hear the privacy disclosure for the survey.

• On average, the contractor fields about 65 calls per month requesting help.

• Approximately 125 respondents per month will complete the survey via live interviewer, IVR or mobile App.

DELIVERABLES

Deliverables Quantity Due Dates

Task 1 Deliverables: Development of Electronic, Telephone and Mobile App, Satisfaction Survey

1a. Develop recorded webinar on use and completion of consumer survey

1b. Create electronic survey instrument

1c. Create website to collect completed surveys

1d. Provide a toll-free number for Veterans to speak with a live agent to take the telephone survey

1e. Provide an Interactive Voice Response (IVR) system for Veterans to complete surveys which captures data 24/7 and transcription of all IVR data

1f. Provide an App for mobile devices to complete surveys which captures data 24/7 and transcription of all app data

Update annually

1g. Enable text survey reminders The mobile app shall be available for use 30 calendar days after contract award. The app shall be operational at least 29 calendar days per month, if not the cost for this service will be prorated.

Task 2 Deliverables: Ongoing Support and Operations

2a. Monthly survey results reporting data at a national and grantee level.

2b. Contractor will provide quarterly reports submitted to COR within 30 calendar days of the end of each quarter.

2c. Notification of any data collection problems.

2d. Access to all customer satisfaction data in an exportable format that allows VA to share data with grantees and other stakeholders.

2e. Yearly report with year over year comparisons and statistical analysis of factors that drive satisfaction

400 grantees

400 grantees

Report monthly

Report quarterly

2f. Dashboard which allows the VA to compare by SSVF Regional Coordinator, region, size of grantee and other determining factors

2g. Presentations to grantees and to VA leadership o Yearly update on survey procedures o Yearly update on end of year results (once for grantees and once for VA staff)

Annual Report

Quarterly reports are due within 30 calendar days after the end of each quarter

Annual Report

D. TRAVEL.

Contractor may be required to travel to meet with Program Office staff for contract meetings. The contractor shall be prepared to travel to Program Office site twice a fiscal year for onsite meetings.

Contractors shall prepare for approximately three staff to travel (i.e., Vice President/Program Manager, Research Assistant/Data Management Analyst, and Administrative Coordinator).

Duration of onsite meetings will be approximately 1-2 business days. Location of onsite meetings will be determined after contract award. Examples of travel locations are Washington, DC, or Tampa, FL. This information (travel locations) is not final and should only be used to determine travel cost projections. The estimated travel cost will be obligated up-front during award of the base contract award and during each modification to exercise the next option period. Any used travel funds will be de-obligated and the end of the base and any option periods.

E. INVOICES AND PAYMENTS.

The contractor shall invoice monthly based upon completion of the services described in the Performance Work Statement (PWS). Invoices are to be submitted to the assigned COR for approval.

1) Contractor shall designate a point of contact for the contract. The point of contact will work directly with the Contracting Officer Representative (COR) on contract related matters.

2) Contractor shall submit quarterly report on the 30th day at the end of each quarter to the COR.

3) Contractor shall submit a monthly summary that provides the description of services/deliverables provided and/or achieved during the invoice period.

4) Travel costs shall be broken down on the invoices to include the following:

• Number of attendees and their respective labor costs

• Airfare ticket prices or mileage

• Rental car

• Lodging

• Other allowable miscellaneous fees (e.g. tolls, parking, etc)

SPECIAL CONTRACT REQUIREMENTS

F. TERMS OF THE CONTRACT.

Services will be provided in accordance with the Performance Work Statement (PWS) and all terms, conditions, and provisions of the resulting contract for the base period of twelve (12) months, with four (4) twelve (12) month renewable option periods to be exercised at the discretion of the government. The total duration of this contract, including the exercise of any options, shall not exceed five (5) years. The contract is subject to availability of VA funds. The contractor shall perform no services after the completion of the contract year base, and each option period until the Contracting Officer (CO) authorizes such services in writing. The Period of Performance for this contract is as follows:

Base Period: August 1, 2021 - July 31, 2022 Option Period 1: August 1, 2022 - July 31, 2023 Option Period 2: August 1, 2023 - July 31, 2024 Option Period 3: August 1, 2024 - July 31, 2025 Option Period 4: August 1, 2025 - July 31, 2026

G. GOVERNMENT RESPONSIBILITES.

The Government shall ensure that the contractor has access to reference materials, program documentation and VA websites as appropriate.

H. RECORD KEEPING.

1. The COR shall establish and maintain a record keeping system that will record the services performed by the contractor's employee(s). Any incidents of contractor non-compliance as evidenced by the monitoring procedure shall be forwarded immediately to the CO.

2. Documentation of services performed shall be reviewed prior to certifying payment. The COR shall pay for services performed and in strict accordance with schedule of supplies/services above. Contract monitoring, and record-keeping procedures shall be sufficient to ensure proper payment and allow audit verification that services were provided.

PAYMENT:

Invoices for payment may be rejected if insufficient support information, such as deliverables and tasks completed, is not included. Invoices shall include the following information to be considered valid for payment. Invoices without the required information will be returned:

• Vendor name, invoice number and date

• Complete purchase order number assigned by the VA facility

• Name of provider, number of hours worked, unit price

• Total dollar amount of invoice

• Summary of services to support and justify expenses

I. CONFIDENTIALITY.

1. The contractor acknowledges that all records are subject to the Privacy Act and that VA is the sole entity authorized to release such information and implementing regulations.

2. VA acknowledges that in receiving, storing, processing or otherwise dealing with any patient information received from the contractor, VA is fully bound by federal confidentiality statutes and implementing regulations.

3. Records created by the contractor while performing under this agreement are the property of VA and shall not be accessed, released, transferred, or destroyed except in accordance with applicable federal law and regulations. Upon expiration of this contract or termination of the contract, the contractor will promptly provide VA with all completed satisfaction surveys. VA has unrestricted access to the records generated by the contractor pursuant to this contract.

J. NOTICES.

Contractor shall, in writing, keep the COR informed of any unusual circumstances in conjunction with the contract.

K. CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE (COR).

The Government will provide the contractor with the name, title, and telephone number of the COR at the time of contract award. The COR will be the VA official responsible for verifying contract performance.

L. CONTRACT ADMINISTRATION DATA.

The contractor shall communicate with the COR on all matters pertaining to contract administration. The COR will be responsible for the overall technical administration of this contract as outlined in the COR Delegation of Authority.

The CO is the only person authorized to approve changes or modify any of the requirements of this contract. Only the CO is authorized to make commitments or issue changes that shall affect price, quantity, or quality of performance of this contract.

IN THE EVENT THE CONTRACTOR AFFECTS ANY SUCH CHANGE AT THE DIRECTION OF

ANY PERSON OTHER THAN THE CONTRACTING OFFICER WITHOUT AUTHORITY, NO

ADJUSTMENT SHALL BE MADE IN THE CONTRACT PRICE TO COVER AN INCREASE IN

COSTS INCURRED AS A RESULT THEREOF.

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBE

R

DESCRIPTION OF

SUPPLIES/SERVI

CES

QUANTI

TY

UNI

T UNIT PRICE AMOUNT

1.00 YR _______________

The contractor shall provide consumer surveys for Veterans enrolled in Supportive Services for Veteran Families (SSVF) Program in accordance with the attached Performance Work Statement and terms and conditions of the contract.

Contract Period: Base POP Begin: 08-01-2021 POP End: 07-31-2022

Option Period One (1) - The contractor shall provide consumer surveys for Veterans enrolled in Supportive Services for Veteran Families (SSVF) Program in accordance with the attached Performance Work Statement and terms and conditions of the contract.

Contract Period: Option 1 POP Begin: 08-01-2022 POP End: 07-31-2023

Option Period Two (2) - The contractor shall provide consumer surveys for Veterans enrolled in Supportive Services for Veteran Families (SSVF) Program in accordance with the attached Performance Work Statement and terms and conditions of the contract.

Contract Period: Option 2 POP Begin: 08-01-2023 POP End: 07-31-2024

Option Period Three (3) - The contractor shall provide consumer surveys for Veterans enrolled in Supportive Services for Veteran Families (SSVF) Program in accordance with the attached Performance Work Statement and terms and conditions of the contract.

Contract Period: Option 3 POP Begin: 08-01-2024 POP End: 07-31-2025

Option Period Four (4) - The contractor shall provide consumer surveys for Veterans enrolled in Supportive Services for Veteran Families (SSVF) Program in accordance with the attached Performance Work Statement and terms and conditions of the contract.

Contract Period: Option 4 POP Begin: 08-01-2025 POP End: 07-31-2026

GRAND TOTAL _______________

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered;

and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212- 5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C. 2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services.

(2) The Assignments, Disputes, Payments, Invoice, Other Compliances, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) The clause at 52.212-5.

(4) Addenda to this solicitation or contract, including any license agreements for computer software.

(5) Solicitation provisions if this is a solicitation.

(6) Other paragraphs of this clause.

(7) The Standard Form 1449.

(8) Other documents, exhibits, and attachments

(9) The specification.

(t) [Reserved]

(u) Unauthorized Obligations.

(1) Except as stated in paragraph (u)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is invoked through an “I agree” click box or other comparable mechanism (e.g., “click-wrap” or “browse-wrap” agreements), execution does not bind the Government or any Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrument or agreement.

(2) Paragraph (u)(1) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(v) Incorporation by reference. The Contractor’s representations and certifications, including those completed electronically via the System for Award Management (SAM), are incorporated by reference into the contract.

(End of Clause)

ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

ITEMS

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.2 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR

2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 calendar days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 calendar days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

(End of Clause)

C.3 52.219-14 LIMITATIONS ON SUBCONTRACTING (MAR 2020) (JUN

2020) (DEVIATION)

(a) This clause does not apply to the unrestricted portion of a partial set-aside.

(b) Definition. “Similarly situated entity,” as used in this clause, means a first-tier subcontractor, including an independent contractor, that—

(1) Has the same small business program status as that which qualified the prime contractor for the award (e.g., for a small business set-aside contract, any small business concern, without regard to its socioeconomic status); and

(2) Is considered small for the size standard under the North American Industry Classification System (NAICS) code the prime contractor assigned to the subcontract.

(c) Applicability. This clause applies only to—

(1) Contracts that have been set aside for any of the small business concerns identified in 19.000(a)(3);

(2) Part or parts of a multiple-award contract that have been set aside for any of the small business concerns identified in 19.000(a)(3);

(3) Contracts that have been awarded on a sole-source basis in accordance with subparts 19.8, 19.13, 19.14, and 19.15;

(4) Orders expected to exceed the simplified acquisition threshold and that are—

(i) Set aside for small business concerns under multiple-award contracts, as described in 8.405-5 and 16.505(b)(2)(i)(F); or

(ii) Issued directly to small business concerns under multiple-award contracts as described in 19.504(c)(1)(ii);

(5) Orders, regardless of dollar value, that are—

(i) Set aside in accordance with subparts 19.8, 19.13, 19.14, or 19.15 under multiple-award contracts, as described in 8.405-5 and 16.505(b)(2)(i)(F); or

(ii) Issued directly to concerns that qualify for the programs described in subparts 19.8, 19.13, 19.14, or 19.15 under multiple-award contracts, as described in 19.504(c)(1)(ii); and

(6) Contracts using the HUBZone price evaluation preference to award to a HUBZone small business concern unless the concern waived the evaluation preference.

(d) Independent contractors. An independent contractor shall be considered a subcontractor.

(e) Limitations on subcontracting. By submission of an offer and execution of a contract, the Contractor agrees that, in performance of a contract assigned a North American Industry Classification System (NAICS) code for—

(1) Services (except construction), it will not pay more than 50 percent of the amount paid by the Government for contract performance to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 50 percent subcontract amount that cannot be exceeded. When a contract includes both services and supplies, the 50 percent limitation shall apply only to the service portion of the contract;

(2) Supplies (other than procurement from a non-manufacturer of such supplies), it will not pay more than 50 percent of the amount paid by the Government for contract performance, excluding the cost of materials, to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 50 percent subcontract amount that cannot be exceeded. When a contract includes both supplies and services, the 50 percent limitation shall apply only to the supply portion of the contract;

(3) General construction, it will not pay more than 85 percent of the amount paid by the Government for contract performance, excluding the cost of materials, to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 85 percent subcontract amount that cannot be exceeded; or

(4) Construction by special trade contractors, it will not pay more than 75 percent of the amount paid by the Government for contract performance, excluding the cost of materials, to subcontractors that are not similarly situated entities. Any work that a similarly situated entity further subcontracts will count towards the prime contractor’s 75 percent subcontract amount that cannot be exceeded.

(f) The Contractor shall comply with the limitations on subcontracting as follows:

(1) For contracts, in accordance with paragraphs (c)(1), (2), (3), and (6) of this clause—

[Contracting Officer check as appropriate.]

_ By the end of the base term of the contract and then by the end of each subsequent option period; or

_ By the end of the performance period for each order issued under the contract.

(2) For orders, in accordance with paragraphs (c)(4) and (5) of this clause, by the end of the performance period for the order.

(g) A joint venture agrees that, in the performance of the contract, the applicable percentage specified in paragraph (e) of this clause will be performed by the aggregate of the joint venture participants.

(End of Clause)

C.4 52.222-19 CHILD LABOR—COOPERATION WITH AUTHORITIES AND

REMEDIES (JAN 2020) (JUL 2020) (DEVIATION)

(a) Applicability. This clause does not apply to the extent that the Contractor is supplying end products mined, produced, or manufactured in—

(1) Israel, and the anticipated value of the acquisition is $50,000 or more;

(2) Mexico, and the anticipated value of the acquisition is $83,099 or more; or

(3) Armenia, Aruba, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Korea, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Ukraine, or the United Kingdom and the anticipated value of the acquisition is $182,000 or more.

(b) Cooperation with Authorities. To enforce the laws prohibiting the manufacture or importation of products mined, produced, or manufactured by forced or indentured child labor, authorized officials may need to conduct investigations to determine whether forced or indentured child labor was used to mine, produce, or manufacture any product furnished under this contract. If the solicitation includes the provision 52.222-18, Certification Regarding Knowledge of Child Labor for Listed End Products, or the equivalent at 52.212-3(i), the Contractor agrees to cooperate fully with authorized officials of the contracting agency, the Department of the Treasury, or the Department of Justice by providing reasonable access to records, documents, persons, or premises upon reasonable request by the authorized officials.

(c) Violations. The Government may impose remedies set forth in paragraph (d) for the following violations:

(1) The Contractor has submitted a false certification regarding knowledge of the use of forced or indentured child labor for listed end products.

(2) The Contractor has failed to cooperate, if required, in accordance with paragraph (b) of this clause, with an investigation of the use of forced or indentured child labor by an Inspector General, Attorney General, or the Secretary of the Treasury.

(3) The Contractor uses forced or indentured child labor in its mining, production, or manufacturing processes.

(4) The Contractor has furnished under the contract end products or components that have been mined, produced, or manufactured wholly or in part by forced or indentured child labor.

(The Government will not pursue remedies at paragraph (d)(2) or paragraph (d)(3) of this clause unless sufficient evidence indicates that the Contractor knew of the violation.)

(d) Remedies.

(1) The Contracting Officer may terminate the contract.

(2) The suspending official may suspend the Contractor in accordance with procedures in FAR Subpart 9.4.

(3) The debarring official may debar the Contractor for a period not to exceed 3 years in accordance with the…