36C24521Q0498 0001.pdf

5. PROJECT NUMBER (if applicable)

CODE7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO. 1. CONTRACT ID CODE

FACILITY CODECODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER 16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30 PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243

(Type or print) (Type or print)

(Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code)

(If other than Item 6)

(Specify type of modification and authority)

(such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

1 6

0001 None

36C245

Department of Veterans Affairs Network Contracting Office 5 (NCO 5) 90C

NCO 5

1540 Spring Valley Dr.

Huntington WV 25704

36C245

Department of Veterans Affairs Network Contracting Office 5 (NCO 5) Satellite Office 1540 Spring Valley Drive Huntington WV 25704

To all Offerors/Bidders 36C24521Q0498

06-25-2021 X

X X

Solicitation 36C24521Q0498 is hereby amended to incorporate questions recevied and their respones.

The offeror due date is not extended.

There are no changes to the solicitation.

Allison R. Lewis Contracting Officer

VA-VHA-2020-2303D336

06/25/2021

Solicitation 36C24521Q0498 Questions & Answers

Q1. Were all of your/VA's expectation met under the previous contract?

A1. Yes.

Q2. Will you provide a sample/full list of survey questions you want incorporated into the survey?

A2. Yes, see attached.

Q3. What are the conclusions and/or theories your reached as a results of previous survey results?

A3. None nationally, at an individual grantee level.

Q4. Were there any changes in the VA's services as a direct result of the data received from the Consumer Survey in the past?

A4. None at a national level, changes made at a grantee level.

Q5. What are the top areas of improvement the VA would like to achieve (if any)?

A5. General satisfaction, ability for individual grantees to use reports to make improvements and identify successes, increase the rates of survey completion.

Q6. Does the Government have any specific requirements regarding the proposal (e.g., page length, number of past performance examples)?

Q6. No page number or past performance limitations per the solicitation.

Q7. Does the Government have any specific requirements regarding staffing (e.g., key personnel, types of experience)?

A7. Please see “Personnel Skill Mix/Qualifications” in the Evaluation Sheet of the solicitation on page no. 86.

Q8. Can the government confirm if there are two different surveys, one for entrance into the program and one upon exit? Can the current survey(s) be provided?

A8. One at exit only.

Q9. Can the government describe the App capabilities required that would differ from the online survey web application where surveys can be taken on mobile phones 24/7?

A9. Capabilities should be similar with no differences.

Q10. When sending survey text reminders, should the link in the text redirect to the survey website or should it redirect to ios/andrioid app store to download the mobile application?

A10. We do not want Veterans to have to download an app.

Q11. Is this a new requirement? If not, who is the incumbent, award number and amount of award?

A11. No. Contract VA268-15-C-0066 was awarded to M. Davis & Company, Inc. for a not-to-exceed amount of $215,390.21.

Q12. What is the anticipated budget range under this contract?

A12. This information cannot be disclosed.

DEPARTMENT OF VETERANS AFFAIRS

SUPPORTIVE SERVICES FOR VETERAN FAMILIES (SSVF) PROGRAM

PARTICIPANT SATISFACTION SURVEY

Number of individuals (including yourself) in household receiving support services from this provider:

1 2 3 4+

Are you enrolled in the VA health care system?

Yes No

Were you enrolled in VA health care system prior to receiving services from this provider?

Yes No

1. How would you rate the quality of the services you have received from this supportive services provider?

Extremely Poor Below Average Average Above Average Excellent

2. Did the supportive services provider involve you in creating an individualized housing stabilization plan?

Yes No 4A. If you answered Yes to Question 5, do you feel that this housing plan is a good fit for your needs?

Yes No

3. In the following table, please indicate which supportive services you received and indicate the quality of the supportive services received.

Supportive Services

Did you need this service?

Did you receive this service?

What was the quality of service?

1. Case Manageme nt

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

2.

Assistance in obtaining VA Benefits

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

3. Assistance in obtaining and coordinating other public benefits

a. Health care

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

b. Daily living

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

c. Personal financial planning

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent d.

Transportat ion

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

e. Income support

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

f. Legal Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

g. Child care

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

h. Housing counseling

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

4. Other Supportive Services

a. Rental Assistance

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

b. Utility fee payment assistance

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

c. Security and utility deposits

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

d. Moving costs

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent e.

Purchase of emergency supplies

Yes

No

Yes

No

Extremel y Poor

Below Average

Average Above Average

Excellent

4. How many times have you moved since you started receiving services from this provider?

0 1 2 3+

5. Since you started receiving services from this supportive services provider, was there a time when your income decreased so much that it became hard to pay your housing costs?

Yes No

6. How satisfied are you with the courteousness of the staff person that you initially spoke with when you contacted the provider? (very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, very dissatisfied)

7. How satisfied are you with the courteousness of the staff person that you dealt with most often while you were working with this provider? (very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, very dissatisfied)

8. How satisfied are you with the timeliness of communication with the staff person that you dealt with most often while you were working with this provider? (very satisfied, satisfied, neither satisfied nor dissatisfied, dissatisfied, very dissatisfied)

9. If your experiences were positive with this supportive services provider, please tell us why.

10. If your experiences were negative with this supportive services provider, please tell us why.

Please list any additional suggestions as to how to improve the SSVF Program.