36C24518R0243-002.docx

DOCX document 34 KB Posted Jul 5, 2018

Attached to: Elevator Maintenance Contract BASE 8/1/18 TO 7/31/19 512-C80456
Solicitation number: 36C24518R0243
Issued by: Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 5

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ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

Required Services (Tasks) Performance Standards Acceptable Quality Levels Methods of Surveillance Incentive (Positive and/or Negative)

Certifications-Current

Inspections (timeliness) Submit management reports as required

Call backs and call back timeliness

Reporting

Corrections of deficiencies Meet PWS

Meet PWS

100% (no deviation)

98% (slight deviation)

No more than 9 call backs per month when averaged over 6 month period, also response

100% (no deviation)

COR random review

Failure affects performance evaluations

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