36C24426Q0146_1.docx

SUBJECT*

MUSE Cardiology Information Management Systems Software, Licensing and Support | VISN 04

GENERAL INFORMATION

Network Contracting Office 4 Services 1 1010 Delafield Road

POINT OF CONTACT*

Contract Specialist Eleanor Robbins Eleanor.Robbins@va.gov email only email only

ADDITIONAL INFORMATION

EMAIL DESCRIPTION

DESCRIPTION

INTENT TO SOLE SOURCE

The Department of Veterans Affairs, Network Contracting Office 4 (NCO4) intends to sole source a contract for the MUSE Cardiology Information Management Systems Software, Licensing and Support to support VISN 4 to include the following Medical Centers:

Altoona, PA 16602-4305

Coatesville VA Medical Center

135 East 38th Street

-University Drive

The objective of this sole source award is for a firm-fixed price contract with GE Medical Systems Information Technologies, Inc., 9900 Innovation Dr, Wauwatosa, WI, 53226, UEI V4ZDCG4KSEX8. This sole source determination is in accordance with FAR 6.103-1, Only one responsible source and no other supplies or services will satisfy agency requirements. GE Medical Systems Information Technologies, Inc., holds the exclusive licensing rights for the MUSE Cardiology Information Management Systems Software at the above specified locations. The contractor maintains sole proprietorship.

The North American Industry Classification System (NAICS) code for this procurement is 513210 (Software Publishers). The Small Business Administration (SBA) size standard is $ 47 Million. The PSC code is 6515 (Medical and Surgical Instruments, Equipment, and Supplies).

This notice of intent to sole source is not a request for quotes. Interested vendors who can meet this requirement (draft SOW is attached), should identify their interest and capability, and respond to this notice by 02/05/2026 by 10:00 AM EST. Interested vendors must send a capability statement, no more than one page in length; to include Company Name, UEI Number, Socioeconomic Category, and a brief description of your business entities capability to provide these services.

All information shall be provided at no cost or obligation to the Government. Responses must be sent via email to the Contract Specialist. E-mail: Eleanor.Robbins@va.gov. Please include the reference number provided on the SAM.gov website. Facsimile or telephonic responses will not be accepted.

Simply responding as an “interested party” does not constitute your company as a source. Offeror must provide the above requested information.

Special Notice Special Notice A determination by the Government not to compete this proposed contract based on responses to this notice is solely within the discretion of the Government.

Special Notice

STATEMENT OF WORK (SOW)

1. Contract Title. MUSE Software License and Software Support Agreement

2. Background. The MUSE Cardiology Information Management Systems, physically located at medical centers in Pittsburgh, PA and Wilmington, DE, provide Cardiology Data Management functions for all VISN 4 medical centers. In addition to storing ECG records for all the medical centers, the MUSE Systems provide the clinical tools for physician interpretation of the ECG necessary for diagnosis of critical cardiac conditions. In order to keep these systems fully functional and available for clinical use, a software license and support agreement is required.

3. Scope. This contract provides Assurepoint Shared Select MUSE licensing and support for the MUSE V8 Software and associated applications in use at the VA Pittsburgh Healthcare System, Pittsburgh, PA and the Wilmington VA Medical Center, Wilmington, DE.

4. Specific Tasks. Contractor will provide software support services for Muse software, all versions.

The following support services will be provided and will be available as applicable to each medical center within VISN 4:

· MUSE Remote Technical Support with Fastpass. Contractor will provide technical support by phone, twenty-four (24) hours per day, seven (7) days per week excluding government holidays. Remote Technical Support is to provide routine break/fix support of the existing MUSE software applications listed above

· Response time. Contractor will use reasonable efforts to respond by telephone to a report of an error within one (1) hour after notification from a VISN 4 medical center. Efforts to correct critical errors will commence within four (4) hours of notification by a VISN 4 medical center or upon detection by the Contractor. A “critical error” is an error that prevents the software from retrieving or recording applicable patient data. Contractor will provide on-site support within twenty-four (24) hours of notification by a VISN 4 medical center or detection by the Contractor of any error if the issue cannot be resolved remotely as determined by the Contractor.

· Software Releases. Contractor will provide MUSE software releases generally available to MUSE installed customer base with MUSE support services. Software releases include:

· Major enhancement releases which consist of new functionality capabilities and/or applications and major changes or upgrades to the MUSE software architecture or file structure. This may be identified by a release number that is to the left of the first decimal point, e.g., 1.x.

· Minor enhancement releases which consist of error corrections and/or revisions to existing major enhancement releases. This may be identified by a release number that is to the right of the first decimal point, e.g., x.1.

· Maintenance releases which consist of a distinct and identifiable collection and packaging of error corrections and/or software performance adjustments of a specific minor enhancement release. This may be identified by a release number that is to the right of the second decimal point, e.g. x.y.1.

· Service pack releases which consist of a distinct and identifiable collection of updates, fixes and/or enhancements to MUSE software program delivered in the form of a single installable package. This may be identified by a service pack number that is to the right of the major release number, e.g., x.0 SPy.

· Software Release exclusions. Software releases do not include:

· Frameworks of the MUSE software designed to operate in a different computer hardware architecture, different operating system architecture or derived from different software development environments (i.e., the integrated suite of tools used to aid in the development of software in a particular language or for a particular application).

· Separately licensed MUSE software modules made generally available to customer base for purchase.

· Additional hardware and/or software (including updates or upgrades to third party software or operating system software), training, project management, installation and integration services related to a software release are excluded.

· Installation Support. Contractor will provide project management services for installation of software updates and upgrades provided under this agreement. The services may include identifying the scope of the project, estimating the work involved, creating a project schedule, regular reporting on the project progress, facilitation of the timely completion of the project and addressing any necessary modifications to the project and/or completion date. Installation support will also include the use of Contractor IT Professional services for software update and upgrade configuration and testing. On-site support will be provided if determined by contractor to assist the project management and IT Professional Services teams with software updates and upgrades.

· MUSE Test Environment Support. Contractor will provide the following HL7 Remote Support up to thirty (30) hours per contract year. Contractor is not authorized to provide additional hours above this amount. Additional hours needed will require a separate purchase order to be issued. Services must be scheduled by VA at least two (2) weeks in advance. Test Environment Support will consist of:

· Remote support for existing MUSE HL7 module testing and recertification of customer interfaces.

· Remote test environment support will be provided Monday-Friday, 8 am to 430 pm excluding government holidays.

· Contractor will use reasonable efforts to commence correction of any reported test environment issue within one (1) business day of notification by VA or detection by contractor.

5. Performance Monitoring. Contractor service reports will be reviewed to ensure services are completed as scheduled. Contracting Officer’s Representative will discuss Contractor’s performance with MUSE clinical users to ensure that issues are being satisfactorily addressed.

6. Security Requirements. The Contractor will be maintaining software for a medical device system which can contain protected health information. The Contractor will not routinely access this information but may have to do so while maintaining the medical device system software. The Contractor will not disclose this protected health information.

7. Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI). There is no government furnished equipment or government furnished information in conjunction with this contract.

8. Other Pertinent Information or Special Considerations.

· Identification of Possible Follow-on Work. None anticipated.

· Identification of Potential Conflicts of Interest (COI). The GE MUSE Cardiology Information Management System contains software that is proprietary to GE Healthcare.

· Identification of Non-Disclosure Requirements. The Contractor will be maintaining software for a medical device system which can contain protected health information. The Contractor will not routinely access this protected health information but may have to do so while maintaining the medical device system software. The Contractor will not disclose this protected health information.

· Packaging, Packing and Shipping Instructions. No special requirements.

· Inspection and Acceptance Criteria. As previously noted under Performance Monitoring.

9. Risk Control. Contractor is responsible for providing all applicable training and protective equipment to protect Contractor’s employees from any hazards, including blood borne pathogens, which may be encountered in the performance of this contract.

10. Place of Performance. Generally, work under this contract will be provided remotely by Contractor. As specified in Section 4, Specific Tasks, some services may be provided on site potentially at any VISN 4 medical center.

11. Period of Performance. The base year period of performance is November 1, 2025, through October 31, 2026. Option years will also be included.

It has been determined that protected health information (PHI) may be used, disclosed, accessed, transmitted, created, stored/maintained, and/or destroyed (providing appropriate proof of destruction in compliance with VA Directive 6371) by the Contractor, and a signed Business Associate Agreement (BAA) will be required. The Contractor will adhere to the requirements set forth within the BAA, referenced in the solicitation, and shall comply with all applicable VA/VHA Directives. Once awarded, Contractor and Contracting Officer will collaborate with the appropriate VISN Privacy Officer (Jeffrey Adamson, Jeffrey.adamson@va.gov) to implement the appropriate BAA.

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