SOW BD CareFusion Pyxis Service NEW REQUIREMENT.docx

Service/Maintenance Agreement

Equipment: BD CareFusion Pyxis Service

STATEMENT OF WORK

1. Background: The Lebanon VA Medical Center (LVAMC) has a requirement for a full-service contract for preventive maintenance inspections to be performed on CareFusion Pyxis automated medication dispensing equipment, as listed in Schedule A – Equipment List.

1. Requirements: In accordance with the following specifications:

1. Preventive Maintenance Inspections and Services:

1.1 Vendor shall provide recurring scheduled maintenance and inspection services, including all labor, travel, and parts, on a firm-fixed price basis, for the biomedical equipment identified in Schedule A.

1.2 Preventive maintenance shall be in accordance with manufacturer’s recommended guidelines and shall include, but not be limited to, electrical safety testing, lubrication, adjustments, and calibration. Maintenance shall also include testing and replacement of faulty parts, and parts which are likely to fail, at no additional charge, returning the instruments and equipment to the operating conditions specified by the Manufacturer.

1.3 Scheduled preventive maintenance (PM) shall be in accordance with the quantities as specified in Schedule A - Equipment list.

1.4 Vendor shall provide all personnel, parts, tools, test equipment, service manuals, computer software and schematics necessary to complete on-site, scheduled preventive maintenance services on all of the identified equipment during normal business hours, 8:00 AM – 4:30 PM, Monday through Friday, or at the convenience of the equipment operators. Preventive maintenance shall not be conducted on a federal holiday.

1.5 Within 30 days of contract award, the vendor and Contractor shall coordinate and schedule the dates and times for the various preventive maintenance inspections.

1.6 A copy of the Preventive Maintenance Inspection procedure (including Qualitative and Quantitative tests) used by the Field Service Representative (FSR) for each instrument and piece of equipment listed in the contract, shall be made available upon electronically through the online service portal at https:/bd.com/self-service or by calling the Technical Support Center at 800-727-6102.

For each service visit, a detailed Equipment Service Report will be required. Each service report shall include:

2. Remedial Services and Emergency Repairs:

2.1 Vendor shall provide unscheduled remedial services and emergency repairs, only when directed by the Contracting Officer or Technical POC to proceed. All equipment listed in Attachment A is covered for remedial services or emergency repairs and the Government is responsible for ensuring these services are only requested by authorized personnel.

2.2 FSR shall acknowledge receipt of a service call for remedial services and emergency repairs within four hours and shall arrive on the premises to inspect equipment within 24 hours.

2.3 Any changes to the SOW or outside the scope of this order shall be authorized and approved only through written correspondence via formal modification issued by the CO and agreed upon by the contractor through a bilateral modification.

2.4 Vendor shall order replacement parts within 24 hours after receiving notification to proceed.

3. General Responsibilities:

3.1 Written field service reports shall be available to a representative of Biomedical Engineering within five business days after completion of any preventive maintenance, remedial service, and emergency repair at the following email address: VHALEBBiomedBusinessOffice@DVAGOV.onmicrosoft.com. Once the report is requested via telephone (see paragraph 1.6), failure to provide Biomedical Engineering with the field service report will result in non-payment of invoices submitted for service.

3.2 Vendor has the option of providing a scheduled preventive maintenance service at the same time as a remedial service or emergency repair call, with the prior approval of the Biomedical Engineering representative.

3.3 All replacement parts shall be certified and warrantied by the Original Equipment Manufacturer (OEM).

3.4 Biomedical equipment listed in Schedule A may fluctuate during the performance of this agreement due to situations such as the purchase of new equipment, expiration manufacturer’s new equipment warranty, equipment upgrades, replacement, or removal of unsafe equipment from use. Any changes to biomedical equipment in Schedule A will be incorporated into the agreement via a bilateral modification.

4. Qualifications:

4.1 All work shall be completed by fully qualified, field service representatives and technicians. Fully qualified is based upon training and experience and is defined as follows:

Training - Field service representatives and technicians shall have completed a formalized training program and be authorized by the Original Equipment Manufacturer (OEM) to perform repair services on equipment covered under this agreement. Field service representatives and technicians shall complete refresher training on an annual basis. Personnel with OEM equipment training are only authorized to perform tasks and all repairs shall be completed in accordance with manufacturer specifications.

Experience - Field service representatives and technicians shall possess relevant prior experience in providing preventive maintenance, remedial repairs, and emergency repairs on the equipment covered in this agreement.

4.2 Factory certified training certificates and competencies for all field service representatives and technicians assigned to complete service and repairs of the specified equipment shall be provided in accordance with Joint Commission Standards. Certificates and competencies shall be submitted to Biomedical Engineering within 30 days from date of contract award. Failure to provide required documentation will result in non-payment of invoices for service.

4.3 Subcontractors shall not be used in the performance of this service, unless authorized and approved in advance by the COR or Biomedical Engineering representative.

1. Performance Period: One-year base period of performance and four one-year option periods.

Schedule A Equipment List