36C24424Q0710 0001.docx

Amendment to a Previous Combined Solicitation

Amendment to a Previous Combined Solicitation

GENERAL INFORMATION

Network Contracting Office 4 Wilkes-Barre VA Medical Center 1111 East End BLVD Wilkes-Barre PA 18711

POINT OF CONTACT*

Contracting Officer Edward Ferkel edward.ferkel@va.gov

PLACE OF PERFORMANCE

1111 East End BLVD

Wilkes-Barre PA

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

DESCRIPTION

Question and Answer

****You must acknowledge somewhere in your offer that you acknowledge all amendments for RFQ 36C24424Q0710****

1. What is the current version of SoftwareHouse CCURE9000 that is run at the Wilkes-Barre facility?

A. unknown version last updated the software 3 years ago. The current system runs on a 2012 physical server. Per the SOW, part of the contract is to provide a new license for CCURE and to migrate the data and operation on to a new VA virtual server so that the VA can decommission the physical server.

2. What series (R,T,Q) does the facility currently have?

A. The facility is not sure what is meant by series R, T, Q.

3. Is there a current active CCure SSA? If so, when is the expiration date?

A. No existing SaS or known SSA for either software (CCure or Lynx). In the past the facility had a service contract to include providing current license and support when hardware in the field would fail or operate unexpectedly.

4. Is the Lynx SSA up to date?

A. Unsure, the program was installed by Johnson Controls in the past two years. No software SaS or SSA.

5. We recommend that the offeror is a Federal Software House Value Added Reseller (VAR). Is this the government’s intent?

A. The government’s intent is multi-faceted and identified in section 2 Task and Deliverables section of the SOW. (e.g. Preventive Maintenance & Validation (of installed equipment/hardware/controllers/ect), Service Call Agreement (onsite repair as needed), Software Licensing, CURE Server Migration (to VA owned virtual server - base year service only), Spare Equipment & New Installations (of old hardware on site – base year only)

6. We recommend that the team has members with ICAM CSEIP certification. Is this the government’s intent?

A. No such credentials requirements were identified in the SOW.

7. We recommend that the organization presently has members with VA PIV credentials and GFE to begin initial and immediate support for the site.

A. Noted.

0. 8. Will the maintenance of the UPS module be included as the responsibility of the winning proposal? If so, will a licensed electrician be made available to assist with testing and maintenance?

0. A. The power supply on the IStar controllers is considered at our facility to be part of the PIV (access control system). The winning company should be prepared to have there staff open, inspect and replace the batteries of both the power supply and IStar with out he assistance of VA electricians.

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1. 9. Is it the government's intent to acquire all materials on this solicitation through the offeror? (see Attachment A: SOW, Section 2.2 - “government is responsible for providing replacement parts ….”)

1. A. The government reserves the right to procure replacement parts through any vendor based on existing procurement policy’s. In practice the vast majority on replacement parts will likely be procured via government purchase card with the company servicing the equipment. The facility has and intents to keep a small stock room of new and serviceable parts that maybe used assuming that they are suitable for use.

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10. There are multiple different batteries listed. Can you identify the devices that are associated with each battery type and list the number of devices?

10.1. We wish to verify quantities for each type of device as the current number given seems higher than the norm in our experience.

11. A. 12v 10ah Sealed Lead Acid Alarm Battery- AC to DC power supply (2 per panel) Energizer 2032 lithium coin Battery- IStar (1 per panel) ZEUS Battery, 1.5 V, AA, NI-MH- IStar (5 per panel) Casil CA12180 12v 18ah Terminal- Power supply controlling voltage to doors (2 per panel) Duracell Ultra 12V 7Ah AGM Battery w/F1 Terminals Power supply controlling voltage to doors (2 per panel)

All battery items are priced as one battery. The government disclosing and estimated quantity over to course of the proposed contact (i.g. Duracell Ultra 12V 7Ah AGM Battery w/F1 Terminals (1 EA) Estimated need of 560 Each over a 5 year period.)

12. Is there currently a VAR of record providing maintenance support?

A. There is not an existing service contract in place providing support to the Wilkes Barre VAMC and its satellite sites regarding access control.

0. 13. Who will be responsible for activating and testing the fire alarm? Regarding Mag Locks and operable testing? Will the VA provide us with a licensed technician to perform said testing or will that need to be a 3rd party fee associated?

1. A. VA staff will operate the fire alarm. If there is a dispute as to what component failed the VA will pay for the fire alarm tech’s time. (e.g. doors fails to unlock and the access control tech can show that the fire alarm relay did not change state. The fire alarm would remedy the issue without a 3d party fee to the access control contractor.)

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1. 14. Will the Wilkes-Barre VAMC please provide the SoftwareHouse CCURE system serial number. The format is as follows: 9-XXXXX

1. The serial number is 9-11935

End of Document

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Amendment to a Previous Combined Solicitation