36C24418Q0306-008.docx
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- Attached to
- Pittsburgh Dental Prostheses Lab RFQ - FBO
- Solicitation number
- 36C24418Q0306
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36C24418Q0306 Attachment 2 - QASP.docx
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| 36C24418Q0306-00001000.docx | DOCX document | |
| 36C24418Q0306-005.docx | DOCX document | |
| 36C24418Q0306-007.docx | DOCX document | |
| 36C24418Q0306-009.docx | DOCX document | |
| 36C24418Q0306-010.pdf | ||
| 36C24418Q0306-006.docx | DOCX document |
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Attachment 2 Quality Assurance Surveillance Plan
| Performance Objective |
| Performance |
Standard
| Acceptable Quality Level (AQL) |
| Method of Surveillance |
| Clinical Information |
| Prescription to be followed by laboratory |
Laboratory to call dentist if prescription is unclear or if changes are needed
Valid complaints that exceed 2% per year may be cause for contract termination
| 95% |
| Dental Laboratory Evaluation Form |
| Access |
| All dental patients must receive care in a timely manner |
| Cases must be picked up from the VAPHS daily |
Valid complaints that exceed 2% per year may be cause for contract termination
| 90% |
| Dental Laboratory Evaluation Form |
| Quality Care |
| Quality of laboratory work returned to VAPHS |
| Cases must meet providers standard of clinical acceptability |
Valid complaints that exceed 2% per year may be cause for contract termination
| 100% |
| Dental Laboratory Evaluation Form |
| Safety |
| Quality of Patient materials |
| Materials must adhere to ADA specifications per SOW |
| 100% |
| Monitored by staff on a case by case basis |
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