Final SOW 2.docx

A. This Firm Fixed-Price requirement is for patient/guest Wi-Fi services at the Buffalo VA Medical Center located at 3495 Bailey Avenue, Buffalo, NY 14215, and the Batavia VA Medical Center located at 222 Richmond Avenue, Batavia, NY 14020 for one (1) base year with four (4) provisional option years. The Contractor shall supply all supervision, labor, equipment, materials, and incidentals required to complete the work outlined below.

B.3.2 General

A. Contractor shall provide one hundred (100) gigabytes (GB) of wireless internet service bandwidth at the Buffalo VAMC and fifty (50) GB at the Batavia VAMC, with capability to expand bandwidth in the future.

B. Contractor shall provide any required hardware needed to connect the existing fiber-optic cable to the existing Wi-Fi equipment. The cable coming into the Buffalo and Batavia VAMCs is Prysmian Optical Cable 24F Single Mode.

C. The wireless internet access shall be available to users 24 hours per day, 7 days per week, 365 days per year (24/7/365), except during periods of scheduled maintenance.

D. Contractor shall be responsible to transition the service without disruption by working with the current vendor (information provided post-award) and provide detailed plans for this transaction as part of solicitation response.

E. This service shall be fully operational no later than (NLT) October 1st, 2023.

F. The Telecommunications Act of 1996 applies to this procurement.

B.3.3 System Monitoring and Maintenance

A. Contractor shall monitor the Wi-Fi network with the current Cisco Meraki system and establish a read-only login for VA employees and provide to the Contract Officer Representative (COR) upon request. Contractor shall notify COR within one (1) hour of any known system disruption sand immediately upon system restoration.

B. Contractor shall provide user support via call center 24/7/365. Contractor shall provide three (3) hour response time for tickets entered through the user support call center. For issues requiring on-site support, contractor shall physically respond to facility within 24 hours, unless otherwise approved by COR. All maintenance on VA owned hardware shall be performed by the VA.

C. Contractor shall provide public security for the guest internet access and private security for the vendor provided equipment. Contractor shall provide for Layer 1 air gapped isolation from any other network within each facility. For public access provided, implement advisory banners, security solutions, content filtering, and logging for all VA-provided public internet access.

D. Contractor shall provide a captive portal page with usage agreements for acknowledgement at the time of login with information on the program, rules and restrictions, and usage agreements. If no agreement acknowledgement is received from the user, access shall be denied. Users of the guest access must acknowledge that they are aware of the risk of using a public network.

E. Contractor shall provide ability for updated content filtering for internet access.

B.3.4 Equipment List

A. Please see attached “Buffalo and Batavia Hardware by Floor Breakdown” spreadsheet for a detailed equipment list.

B.3.5 Schedule

A. Contractor shall provide a proposed schedule with their quote proposal. The schedule shall be in the form of a progress chart of suitable scale to indicate the work scheduled for completion by any given date during the work period. The proposed schedule shall be reviewed in the evaluation phase of the solicitation. Any requirements for adjusting the schedule post-award (e.g., to minimize disruption to VA) shall be request to the COR with minimum 72 hours’ notice.

1. The following are Federal Holidays observed by the Facility and the Contractor shall not expect access to the VA Facility or VA Employees on these dates, unless otherwise coordinated with COR prior. Services shall not be scheduled on the following dates:

a) New Year’s Day

b) Birthday of Martin Luther King, Jr.

c) Washington’s Birthday

d) Memorial Day

e) Juneteenth National Independence Day

f) Independence Day

g) Labor Day

h) Columbus Day

i) Veterans Day

j) Thanksgiving Day

k) Christmas Day

2. The facilities are health care facilities providing critical care 24 hours per day. Disruptions in operations are not feasible and will need to be coordinated closely with the COR. Work shall take place during normal duty hours; Monday through Friday, 7:00AM to 3:30PM. Requests to conduct work outside normal duty hours shall be submitted in writing at least 72 hours in advance to the COR.

3. If it becomes difficult for the Contractor to complete services because of patient care related activities or security issues, the Contractor shall not be obligated to complete performance in the applicable area at the time of their scheduled visit. Contractor shall complete the work as soon as feasibly possible and the final authority relative to this decision shall be the COR. Unless fully absolved by the VA, contractor is responsible for completing all work.

B.3.6 Reports

A. Contractor shall provide quarterly utilization reports (PDF file via email to COR) for each facility detailing prior quarter. The utilization report shall address and describe the usage of access points, amount of network traffic, security issues, peak simultaneous connections and recommendations for any areas that require upgraded bandwidth based on report data. Contractor shall outline any maintenance/repairs/upgrades necessary and provide quote to the COR upon request. Required work shall only be funded and authorized by official written contract modification from the Contract Officer (CO) and scheduled during off-peak hours.

B. Any security issues shall be included in the quarterly utilization reports

C. Log files shall be maintained for a minimum of one (1) year.

B.3.7 VA Inspection

A. The Government may inspect each task as completed. The COR will verify that the equipment is working within manufacturer’s specifications after completion of services. The Contractor shall be notified within three (3) business days of unacceptable service. The Contractor shall re-perform service within fifteen (15) business days of notification of unacceptable service.

B.3.8 Safety

A. Contractor shall obtain all necessary licenses and/or permits to perform this work. Original Equipment Manufacturer (OEM) standards and the Federal Communications Commission (FCC) regulations shall be adhered to.

B. Contractor shall provide and use all necessary tools, equipment, and/or Personal Protective Equipment (PPE) to perform the work safely, effectively, and timely. Tools, equipment, and PPE shall comply with the requirements of OSHA Standard 29 CFR 1926.

C. Contractor technicians shall be Occupational Safety and Health Administration (OSHA) 10-hour certified and supervisors shall be 30-hour certified.

D. No tools or equipment shall be left unattended.

E. All work areas shall be clean and left in original condition at the close of each workday.

F. Contractor shall take all precaution necessary to protect persons and property from injury or damage.

B.3.9 Security

A. The C&A requirements do not apply, and a Security Accreditation Package is not required.