36C24219Q0102-001.docx

Performance Work Statement Janitorial Services Buffalo VA Day Treatment Center 2963 Main St., Buffalo, NY 14214-1003

1. Scope of Work:

The contractor shall provide all labor, supervision, tools, equipment, transportation, and supplies to perform all tasks as identified in this Statement of Work. This program provides for janitorial services in addition to the aseptic cleaning, protection, and beautification of all rooms and areas within the Buffalo Day Treatment Center (DTC). The Buffalo DTC is approximately 17,000 square feet and provides outpatient health services in a clinic type facility for Veterans from the greater Buffalo area.

2. Period of Performance:

January 1, 2019 through December 31, 2019 with four (4) option years that may be exercised at the discretion of the Government.

3. Building Business Hours:

Normal business hours are Monday through Friday from 7:00am to 4:30pm, closed on weekends and Federal holidays. Performance schedule to be arranged by delegated Contracting Officer Representative (COR). Contractor staff shall only be present in the facility during second shifts, 4:30pm to 11:00pm. Most cleaning requirements shall be performed after normal business hours (from 3:30pm to 10:00pm).

a. See specifics for Medication room (1) and Nurse room (5) under paragraph 16 (A) (12). VA staff personnel must be present in these rooms while cleaning these rooms. As such, these rooms must be cleaned from 3:30 to 4:30 daily prior to VA staff personnel departing for the day.

b. The following are considered observed Federal Holidays:

Any other day specifically declared by the President of the United States to be a national holiday.

Determining the Holidays: When one of the above designated Legal holidays falls on a Sunday, the following Monday will be observed as a Legal holiday. When a Legal holiday falls on a Saturday, the proceeding Friday is observed as a holiday by the U.S. Government agencies.

a. Due to the nature of all clinics clientele, the contractor shall be required to respond to emergency service calls to perform special cleaning task on request, i.e. restroom cleaning, spills pick-up, spot cleaning, safety hazards from rain, providing policing services.

4. Special Requirements:

The VA facility at 2963 Main Street is a Veteran patient treatment center and contractor personnel may encounter sensitive clinical situations unique to a psychiatric patient care environment and may experience situations where the COR or his/her designee may request “emergency type” clean-up (e.g. clean-up of bodily fluids).

“Emergency Type” Cleaning (e.g. clean-up of bodily fluids) may be requested by COR upon their discretion both at the arrival of cleaning staff for regular tour of duty or outside of regular tour. All “Emergency Type” cleaning performed during regular tour (3:30pm-11:30pm) will be done at the regular monthly rate for services. All “Emergency Type” cleaning outside of regular tour will be performed at the on-call rate and will be on site within one (1) hour of receiving the request for “Emergency Type” Cleaning.

5. Supervision:

a. The contractor shall arrange for satisfactory supervision of the contract work. The supervisor shall be available at all times, when the contract work is in progress, to receive notices, reports or requests from the Contracting Officer and/or COR. The Contractor shall provide in writing to the Contracting Officer and COR prior to the contract starting date the name, telephone number and address of the on-site supervision all working days. When work is being conducted on premises, there must be a Supervisor on premises as well.

b. The term “on-site Supervisor” is defined as a person designated in writing who has authority to act for the Contractor on a day-to-day basis at the worksite.

c. All contractor employees must provide background investigations of employees prior to beginning work on this lease.

6. Competency Requirements:

a. The contractor shall comply with the Joint Commission Accreditation of Health Care Organizations (JCAHO) standards. To comply with JCAHO standards, the contractor shall provide a written confirmation that employees are competent to perform the task as described in the statement of work assigned on this contract. This written confirmation shall specify in which areas each contract employee s are competent. Upon contract award, the Contracting Officer and/or COR will provide a copy of Buffalo VA Medical Center Environmental Management Service Standard Operating Procedures for contract references and VA Privacy and Rules of Behavior.

b. The Contractor shall be responsible to maintain the following required documents: evaluation methods and qualifications standards on all contract employees as established. Contractor shall comply with all applicable Federal, State, local and industry safety and health standards and regulations.

c. The Contractor shall provide to the Contracting Officer and/or COR any necessary documentation pertaining to contract employees as requested.

d. Felony Convictions: Personnel shall have no felony convictions and no convictions that reflect on the individual’s reliability.

e. Age: All Contractors’ employees performing work under this contract shall be a minimum of eighteen (18) years of age or as required by local laws.

f. All employees shall be literate in English to the extent of reading and understanding printed regulations, detailed written orders, training instructions and material, and shall be able to compose reports, which convey complete information.

g. All contract employees shall sign-in and sign-out to include lunch break during his/her work schedule.

h. Contractor shall provide authorized backup contract employee during the absence (annual leave, sick leave, etc.) of any of the employees assigned to work under this contract.

i. Backup employees shall comply with the contract regulations and specifications.

j. No employee change shall be issued without authorization of the COR.

k. Contractor shall be responsible to maintain updated personnel roster and provide said roster to COR upon request.

l. Contractor Furnished Training: Contractor shall submit to the COR written certification that each contract employee has been trained in the subject areas herein prior to assignment under this contract for replacement or new employees, documentation of prior training must be submitted or the individual contract employee must complete the required training before being employed in support of this contract.

m. The Contractor shall be responsible to maintain all required documents. Contractor shall provide copies of all documents to the Contracting Officer and/or COR upon request.

7. Conduct of Contractor’s Employees:

a. The Contractor shall prohibit his/her employees from disturbing papers on desk, opening desk drawers or cabinets, or using telephone or office equipment provided for official Government use.

b. The Contractor shall require his/her employees to comply with the instructions pertaining to conduct and building regulations, issues by duly appointed officials, such as COR, guards, inspectors, etc.

c. The Contractor shall provide protective equipment and uniform attire to personnel and require employees to use it while in the performance of their duties as necessary. In special cleaning and/or isolation situations contractor personnel may be required to wear special personnel protective clothing and shoe covers. All safety or protective clothing or equipment shall be provided and maintained by the Contractor at the Contractor’s expense.

d. The Contractor shall comply with all agency regulations, federal regulations, and local regulations, Occupational Safety Health Administration (OSHA), Environmental Protection Agency (EPA), Centers for Disease Control (CDC) and Joint Commission (JCAHO) Standards.

e. The Contractor shall ensure that all applicable safety precautions are followed. When safety issues come up the Contractor shall inform Contracting Officer and/or the COR immediately. They shall assist in the safety investigation and reporting. The Contractor must maintain its own insurance and Workman Compensation program.

f. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees as may be necessary.

g. Appearance: The Government requires a favorable image, and considers it to be a major asset of the customer service team and the employee’s attitude, courtesy, and job knowledge are influential in creating a favorable image. Uniforms must be well maintained, cleaned, and pressed when on the premises. The Contractor shall require employees to wear uniforms and enforce the uniform provisions of this contract.

h. The Contractor shall provide to all employees a badge which states the company name, employee name and position.

i. Neglect of duties shall not be condoned; this shall include activities such as sleeping on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the integrity of the work site security.

j. Disorderly conduct: Use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned; also included shall be participation in disruptive activities which interfere with normal and efficient Government operations.

k. Intoxicants: The Contractor shall not allow any employee (while on duty) to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances that produce similar effects.

l. Criminal actions: Contractor’s employees may be subject to criminal actions by law in certain circumstances and these include, but are not limited to, the following:

1. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records. Unauthorized use of Government property, theft, vandalism, or immoral conduct.

2. Unethical or improper use of official authority or credentials.

m. The Government reserves the right to direct the Contractor to remove any employee from the work site for failure to comply with the standards of conduct.

n. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

o. The Contractor personnel shall take safety precautions as necessary to protect the lives and health of occupants of the building while in the performance of this contract.

8. Security Clearance:

Building Security: The Government will provide the Contractor with keys and alarm code to allow access to rooms required in the provisions of this contract except in restricted areas. Access to restricted areas shall be provided as per established schedules. The Contractor shall comply with agency regulations on key issuance procedures. A key control inventory shall be maintained by the Supervisor and shall be subject to inspection by the COR. Contractor personnel shall not lend keys or open locked rooms or areas to permit entrance by persons other than the Contractor’s personnel performing assigned duties.

9. Background Investigations:

“Contractor Personnel Security Requirements” The cost of the background investigations is borne by the contractor. All contractor employees who require access to the Department of Veterans Affairs’ shall be the subject of a background investigation and must receive a favorable adjudication from the VA Office of Personnel Management (OPM) prior to contract performance. This requirement is applicable to all subcontractor personnel requiring the same access. If the investigation is not completed prior to the start date of the contract, the contractor will be responsible for the actions of those individuals they provide to perform work for the VA.

a. Position Sensitivity The position sensitivity has been designated as Low Risk.

b. Background Investigation The level of background investigation commensurate with the required level of access is a police badge from the Buffalo VA Medical Center. This will require fingerprints to be taken and a background investigation completed.

c. Contractor’s Responsibilities

1. The contractor shall prescreen all personnel requiring access ensure they maintain a U.S. citizenship and are able to read, write, speak and understand the English language.

2. The contractor shall submit or have their employees submit the “Fingerprint Record Prep Sheet” to the Contracting Officer within 15 days of receipt.

3. The contractor, when notified of an unfavorable determination by the Government, shall immediately withdraw the employee from consideration from working under the contract.

4. Failure to comply with the contractor personnel security requirements may result in termination of the contract for default.

5. In any event the Contractor shall upon request, provide individual copies of the background investigations performed by the Contractor to the VA, for employees assigned to work in this contract.

d. Government Responsibilities

1. The Contracting Officer will provide the necessary forms to the contractor or to the contractor’s employees after receiving a list of names and addresses.

2. Upon receipt, the Contracting Officer will provide the completed forms the local VA Security for review of the completed forms for accuracy and will notify the contractor to have fingerprints taken at the Buffalo VA Medical Center. After fingerprints have been taken, they will be forwarded to OPM to conduct the background investigation.

e. The Contracting Officer will ensure that the Contractor provides evidence that investigations have been completed or are in the process of being requested.

10. Supplies, Materials and Equipment:

a. All utilities (electrical and water) will be furnished by the VA for the Contractor’s use to operate such equipment as necessary in the performance of the contract.

b. The Government will provide space to the Contractor upon availability for the storage of inventory supplies and equipment, which shall be used in the performance of work under this contract. The Contractor shall maintain this space in a neat, clean and orderly condition.

c. Storage space quantity in square feet will be at the Government’s discretion and availability.

d. Space in the building and supplies shall be used for official business only in the performance of this contract. Government property shall not be used in any manner for any personal advantage, business gains, or other personal endeavor by the Contractor or the Contractor’s employees.

e. The Contractor shall provide a means of communication for all contract employees for operational use at no additional cost to the Government. The Supervisor’s contact number and cell phone number shall be provided to the COR at least five (5) days prior to the start of the contract.

f. Housekeeping Aid closets, where available, for storing supplies and equipment including mops, brooms, dust cloths, vacuum – HEPA, and other items shall be kept clean and in an orderly manner by the Contractor.

g. No used mops or dust mops shall be stored in any space other than designated receptacles after being secured in a double lined plastic bag.

h. The Contractor shall be held accountable for all Government property assigned or signed out for use in the facility.

i. The Contractor shall be held financially responsible for damage to Government property determined by the COR to be due to misuse.

j. The Contractor shall only use products and chemicals approved by the VA and a MSDS list shall be provided to the COR to be approved prior to the start of the contract.

k. Appropriate personal protective equipment shall be provided by the contractor and worn by contractor staff personnel during the performance of their duties as necessary.

11. Qualifications of Contractor Personnel:

a. The personnel employed by the Contractor shall be capable employees, qualified in custodial type work with at least one (1) year of medical facility cleaning experience.

b. The building shall be fully staffed beginning the first day of work under the contract staff with fully trained and experienced cleaning personnel who shall exhibit the capability of operating with minimum level of supervision.

c. All personnel shall receive first-line supervision by the Contractor.

d. The contractor shall provide its employees training (but not limited to) on the following: safety, emergency preparedness plan, customer service, infection control, universal precautions, and cleaning procedures appropriate for the clinical settings, blood borne Pathogens, general clinical cleaning techniques and practices.

e. Contractor shall submit written confirmation that the contract employees are competent to perform the task.

f. All supervisory/working leader personnel engaged in directing the work to be accomplished under this contract shall possess at least two (2) years of recent experience in directing medical facility cleaning type operations in a supervisory capacity for buildings of the approximate size to be cleaned under this contract. The on-site supervisory/working leader shall be fully conversant in English.

12. Scheduling Work and Reporting Accomplishments:

a. The Contractor shall submit to the Contracting Officer and/or COR an annual schedule of all daily and periodic cleaning, procedures manual, five (5) work days prior to the contract starting date, and annually thereafter if options are exercised by the Government. This schedule shall meet at least the minimum required frequency of cleaning to maintain all spaces in such condition to be inspected without notice. A copy of the cleaning standards will be provided after contract award, when requirements change, or annually.

b. The daily cleaning schedule shall include specific areas; day of week and time of day work shall be provided.

c. In case of an emergency condition, such as flooding of a particular section of the building, the Contractor shall divert his/her force, or such part thereof as deemed necessary by the COR or his/her assistant, from their normal assigned duties to meet the condition.

d. When these employees are no longer needed, they shall be directed by the Contractor to return to their normal duties.

13. Quality Control Program:

a. The Contractor shall follow the Environmental Management Service Quality Assurance program. A copy of the requirements and procedure will be provided upon contract award.

b. Contractor shall be responsible to maintain the required documents of all the inspections conducted by the Contractor and the corrective action taken.

c. This documentation shall be forwarded to the COR as per the Quality Standard Operating Procedure.

14. Call Back Requirements:

a. Routine Service Calls: The Contractor shall respond to all service calls made promptly during working hours and correct the problem within two (2) hours. In those instances where problems cannot be resolved, Contractor shall notify the COR for proper corrective action.

b. Extreme weather: During extreme weather conditions/disaster conditions, Contractor shall assure personnel are available to perform services.

c. Emergency Calls: The Contractor shall respond within one (1) hour of notification by the Contracting Officer or COR, perform the requested emergency services.

15. Services Required:

Within thirty (30) days of award of the contract the contractor will conduct a terminal clean (deep clean) as described in VA EMS Standards (attached) of the entire facility. This will occur on a Saturday/Sunday and will involve the entire facility floors to be stripped/waxed, carpet cleaned, accessible windows cleaned inside and outside, base boards scrubbed, sinks, toilets and floors in restrooms scrubbed and disinfected. Extra attention to removal of accumulated dirt/grim/wax builds up. Dust and wipe down surfaces for the entire facility.

The Contractor shall provide the services described in section 16 in accordance with the Housekeeping Standards described.

16. Cleaning Requirements and Quality Standard:

A. DAILY CLEANING REQUIREMENTS FOR ALL AREAS:

1. Empty trash in all areas and replace liners. (Contractor shall provide all large & small can liners/garbage bags.)

2. Clean kitchen fan.

3. Breakdown all cardboard boxes placed in dirty utility room.

4. Dust mop and wet mop all non-carpeted floors with hospital EPA-approved hospital grade germicide/disinfectant.

5. Clean along baseboards and corners.

6. Vacuum all carpeted areas.

7. Dust and remove all cobwebs from all horizontal surfaces (desks, file cabinets and other furniture) to include high dusting.

8. Spot clean all wall & door defacements, door handles and carpets as needed.

9. Clean and vacuum all door mats and entries.

10. Clean the reception window/outside of all glass doors.

11. Spot clean all upholstered furniture as needed.

12. Secure and lock all doors/windows upon leaving the facility.

13. Medication and Nurses rooms shall be cleaned between 3:30pm – 4:30pm daily and will be completed before other work, due to access requirements.

B. WEEKLY CLEANING REQUIREMENTS FOR ALL AREAS

1. Clean all interior viewing windows

2. Clean kitchen fan.

3. Clean all window sills and wall mounted fans.

4. Clean and disinfect all sinks and drinking fountains with an EPA-approved hospital-grade germicide/disinfectant.

5. Burnish linoleum floors weekly from (Nov. to Apr.) and bi-weekly from (May to Oct.) Maintain a high level of shine through polishing on a weekly cycle. The floor shall be stripped as needed but no less than once per quarter.

6. Clean exterior entrances to include glass doors. Clean foot scrapers, exterior entrance mats, and individual trash, and smoking receptacles. Remove lint, cobwebs, mud, dirt, bugs, salt and litter from entrances.

C. MONTHLY CLEANING REQUIREMENTS FOR ALL AREAS

1. Clean all vinyl chairs and couches, move all furniture and equipment to allow for cleaning underneath and behind and replace each in its original position upon completion.

1. Clean kitchen fan.

1. Vacuum all fabric covered furniture or furniture with removable cushions.

1. Clean the inside of exterior windows.

1. Dust and clean all window blinds.

1. Dust and clean all air vent covers. Removable portions of registers, diffusers, and grills shall be removed and cleaned on monthly cycle. The entire removable portion shall be cleaned. The inside of the ducts behind the registers, diffusers, and grills shall be vacuumed (as far as the vacuum hose shall reach), and then washed and sprayed with a germicidal detergent, and the removable portions replaced.

D. QUARTERLY CLEANING REQUIREMENTS FOR ALL AREAS

1. Strip and re-finish all linoleum tile floors including all patient use rooms, offices and corridors, paying close attention to corners and along baseboards, floors must have a high level of shine.

2. Shampoo all carpeted areas.

3. Clean the outside of exterior windows.

E. WASHROOM AND LOCKER ROOM REQUIREMENTS

There are four 2-piece washrooms and four larger washrooms with two stalls each.

DAILY CLEANING REQUIREMENTS

1. Mop and disinfect tiled flooring with an EPA-approved hospital-grade germicide/disinfectant.

1. Clean and disinfect washroom fixtures with an EPA-approved hospital-grade germicide/disinfectant.

WEEKLY CLEANING REQUIREMENT

1. Clean and disinfect shower area floor and fixtures with an EPA-approved hospital-grade germicide/disinfectant Pay particular attention to corners. Remove debris from drain.

DAILY RESTROOM CLEANING REQUIREMENT

1. Replace/refill all bathroom supplies (toilet tissue, hand towels, soap/lotion, cleansers etc.) only hand soap will be provided by the government, all other supplies will be furnished by the contractor. Clean floor with dust mop and wet mop. Clean floor of soil and debris. Clean toilet with a toilet swab, and clean metal surfaces using EPA-approved germicide/disinfectant. Remove stains with a non-abrasive cleaner, and rinse. Clean wall urinals with toilet brush, sponge, non-abrasive cleaner and EPA-approved germicide/disinfectant. Clean glass surfaces (including mirrors) with glass cleaner. Mirrors should be spot free. Clean walls, stall dividers around and behind urinals and bowls with EPA-approved germicide/disinfectant. Clean wash basins and soap dishes in the same manner. Work solution vigorously into the drains and under the lip of toilet bowl and wall urinal. Clean pipes under sink. Wipe down ledges, sills and room walls with EPA-approved germicide/ disinfectant. Remove garbage along with garbage bag from waste receptacle, and wipe down receptacle with wiping cloth; replace liner. Use non-abrasive cleaner to remove stubborn stains.

F. MEDICAL TREATMENT AREA REQUIREMENTS

DAILY CLEANING REQUIREMENTS

1. Clean & disinfect all rooms, counter tops, cabinet tops, tables, sinks, foot stools, ledges on exam tables, wall mounted medical devices, and horizontal surfaces with an EPA-approved hospital-grade germicide/disinfectant on a daily basis between 3:30 PM – 4:30 PM.

G. COMMUNITY ROOM REQUIREMENTS

DAILY CLEANING REQUIREMENTS

1. Clean tables on daily basis.

1. Put chairs up on tables after both have been cleaned on a daily basis.

WEEKLY CLEANING REQUIREMENT

1. Clean gym floor with dust mop and wet mop.

2. Wipe down gym equipment.

17. Reporting Requirements:

Contractor shall perform the work as described above and submit a relevant completed checklist (forms attached) for the Contracting Officer’s Representative (COR) to sign. A signed, copy indicating all acceptable and unacceptable conditions will be made available to the contractor. Payments will be made monthly in arrears upon the successful completion of the above listed requirements as indicated by the completed form, and the receipt of a properly prepared invoice in the designated receiving office.

18. Quality Control/Assurance:

The VA will use a Quality Assurance Surveillance Plan (QASP) to evaluate the performance of the contractor. The QASP shall be provided to the contractor post award. As part of this QASP, the customer will perform inspection of the work and adhere to the incentives and disincentives for positive and negative performance, respectively. These disincentives may include but not be limited to performance reporting incentives or disincentive or withholding of payment for nonconformance.

The Contractor shall provide a Quality Control Plan (QCP) as part of their package. The Contractor shall maintain a quality control program that ensures “green” environmental services are performed in accordance with commonly accepted commercial practices, voluntary consensus standards, and in compliance with federal, state, installation, and VAWNYHS policies, procedures, and regulations as identified in this SOW. The QCP shall detail the contractors plan include performance metrics, mitigate errors in service, track performance, and correct for failures to perform in accordance with this statement of work. This QCP must be comprehensive and fully detail quality control measures that are specific to this requirement. It must specifically address the maintaining of quality of the area services and the integrity of the workspace. It must address inspection of finished work and testing for potential nonconformance issues related to the tasks described in this statement of work. The contractor must describe the method of tracking to ensure all duties have been accomplished. As necessary, the Contractor shall update/revise the QCP Plan and submit updates/revisions to the CO and COR for review/comments prior to implementation. The final updated/revised QCP shall be incorporated into the contract by reference as a compliance document.

Item Area No.

19. Definitions:

Contracting Officer (CO): The Contracting Officer is the only person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting officer.

Contracting Officer’s Representative (COR): Is responsible to furnish technical guidance and advice or generally monitor the work performed under the contract. Representatives will not be authorized to make any commitments or changes, which will affect the price, quantity, and quality or delivery terms. (A Contracting Officer must authorize all changes to a contract.)

Standard Operating Procedure (SOP): Administrative manual defining routine and standard procedures for handling situations and matters pertaining to service requirements.

Training: The Contractor must comply with the VA standard training which shall be provided to all contract employees. Training related to price must be included in the proposal.

Sweep: The removal of dust, dirt, lint, and other debris from the floor surface using a treated dust mop.

Mop or Mopping: The removal of fine dust, marks, and other soil remaining after sweeping.

Spray Buffing: Polishing the floor using a commercial floor machine and floor finish rejuvenation sprayed in a fine mist on the floor in the immediate area of work. After buffing, floors shall be free of all residual dirt, dust and soil spots and have a uniform appearance.

Scrub or Scrubbing: Surface clean using a neutral type cleaner (not intended to remove finish).

Stripping: Removal of all old floor finish and sealer using an industrial/commercial stripping solution formulated to remove commercial floor finish. This shall be done every three (3) months.

Refinish: Applying commercial grade wax to the floors to protect them from wear and staining.

Floor Finish: Metal interlock Polymer compound designed to protect the floor and enhance clean ability and appearance. This compound must be rated non-skid or slip resistant.

Police-up: Walk-through the area, spot clean, ensure the required supplies are available and that the area is clean and functional.

Germicidal Solution: Concentrate phenolic type; must contain no Para tertiary amyl phenol; or Para tertiary butyl phenol, which are the two (2) phenols that are causative agents in the depigmentation of the skin. The germicidal detergent must possess the following properties. It must be germicidal, tuberculocidal, virucidal and fungicidal in the presence of 400 ppm hard water (AVAC 400 ppm as Calcium carbonate) and 5%blood serum. It must contain no phosphates and have an acceptable cleaning efficiency, and must be orally toxic, nor be a primary skin irritant as defined by the Federal Hazardous Substance Act, (FHSA): Packaged in one (1) gallon containers with dispensing pump.

Carpet Vacuum and Cleaning: Vacuum with commercial grade floor vacuum the entire carpet/rug/runner area. Use of commercial grade carpet cleaning machine with steam and/or shampoo application and water removal entire carpeted areas.

20. Cleaning Standards:

These standards describe the level of cleaning which will be considered the norm when a room is inspected during Quality Assurance and the supervisors’ inspections.

Floors: Free of spills and dust, corners and edges free of dust, lint and soil. Floors under beds and other furniture free of dust, lint and soil. Floor is generally shiny, indicative of the presence of floor finish and recent polishing.

Baseboards: Baseboards include vinyl or plastic baseboards, painted coved surfaces, terrazzo cove base, and all other forms at the edges of floors. Free of dust, lint and soil on both horizontal and vertical surfaces.

Horizontal Surfaces: Free of dust and lint (TV tops, picture frames, ledges, etc.).

Walls and Doors: Free of nicotine, lint cobwebs, smudges and splattered soil. Door frames/ jams- no accumulations of dust along the surface where the doors closes.

Ceiling and related structures: Free of nicotine, cobwebs, dust and lint.

Windows: Horizontal surfaces free of dust, lint and soil. Window wells free of ashes, pollen dirt and soil. Screens free of dust (if screens are accessible). Interior window opening shall be free of cobwebs.

Drapes: Free of visible soil, dust (when shaken) and free of wrinkles; all pins on hook in place.

Trash Cans: Emptied within 24 hours, free of soil and spills inside and outside and a clean plastic liner in use.

Sinks and related structures: Free of soap/hard water scum and dust. Faucets and area at the juncture of the faucet with the sink free of hard water deposits and soil. The pipes under the sink shall be free of dust and soil. Underneath surface of sink shall be free of drips and soil.

Dispensers: Free of splattered soil, soap scum, dust and lint. Dispensers are not empty and contain the correct material.

Partitions: Free of soil and shiny, having been wiped and dried. Tops free of dust.

Stools and Urinals: The bowl portion is free of soil and hard water/rust stains. The base and area where the bowl sits on the floor is free of soil and urine. The pipes and plumbing is free of soil. Urinal drains area is free of litter, butts, etc. Stool seat and the area where the seat connects to the stool are free of soil and urine.

Restrooms: Free of soil, dust, litter, and spills, grout is free of soil and mildew. Air is free of odors, indicative of inadequate cleaning.

Waiting room and furniture: Frames and cushions are free of dust, lint, soil, spills and stains.

Wall mounted fans: Free of soil, lint, and cobwebs.

Stairs: Grillwork and supporting structure is free of dust and soil. That vertical surface on the outside edge of the stairs below the railings is free of dust and soil. Stairs, steps, including corners, are free of dust, soil, and spills. Risers are free of black marks. Walls are free of smudges, oil, and cobwebs. Handrails are free of smudges and soil. Ceilings are free of cobwebs.

Entry Ways: Glass surfaces are free of soil and smudges. Walls, floors and ceiling meet standards for each.

Housekeeping aid closets: Floors are free of soil and debris from dust mopping. Hoarding of supplies is not evident. Only authorized cleaning supplies are present. The current, signed and dated areas cleaning schedule is posted. Equipment is clean. Door is locked, when not occupied.

Wall accessories: (Handrails, corner guards, fire call boxes, fire extinguisher, bulletin boards, picture, and similar items found on walls.) Free of dust, lint, build-up of soil from fingers and hands, scuff and smudges.

Artificial plants and flowers: Free of dust and foreign materials. Plants, plant containers are to present a clean appearance.

Furniture: free of dust, soil, stains, grease, and ink marks are to be removed from vinyl, plastic, and fabric upholstered areas.

Policing services: The periodic inspection of an area at either scheduled or unscheduled internals followed by providing and needed supplemental cleaning services to maintain that area in a clean and attractive manner. Policing is a task that supplements routine services performed in an area.

21. Additional Services:

If there are any services not listed herein that the Contractor believes are necessary to maintain the DTC cleaning and maintenance Services, the Contractor shall submit a written request to the Contracting Officer for approval before any work is done. A separate purchase order will be issued if the services and price quote is acceptable.

Work not covered by this contract shall not be performed without first obtaining permission of the COR and approval of the Contracting Officer. Bills resulting from additional work performed without prior approval will not be honored.

22. Frequency of services:

Daily: Floors, horizontal surfaces, windows, trash cans, sinks and related structures, dispensers, stools and urinals, restrooms, waiting rooms, stairs, entry way, exam rooms and offices, to include conference and break rooms.

Every two weeks: Furniture, wall mounted fans, housecleaning closet, partitions, artificial plants and flowers.

Monthly: Baseboards, walls and doors, drapes and vertical blinds Every two months: Strip old wax and reapply, and buff to a shine, wall accessories, ceiling and related structures.

Quarterly: As described in Section 17.D.