S06_QUALITY_ASSURANCE_SURVEILLANCE_PLAN_Lab_Transport_LT_(003).pdf

QUALITY ASSURANCE SURVEILLANCE PLAN:

Purpose:

The purpose of this Quality Assurance Surveillance Plan (QASP) is to provide guidance on how the quality of services provided under this contract will be monitored.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

Scope:

The areas to be addressed under the QASP are as followed:

1. Capabilities: (a) Contractor shall provide all labor, material, equipment, transportation, and certification/licensure for transportation of clinical specimens to various labs for testing as per the Statement of Work (SOW) and (b) Courier Service must be at VA Medical Center for pick-up specimens within 30 minutes from the time a service call is placed.

Quality Assurance Check Points:

The table below describes the areas to be reviewed in the QASP process. Quality assurance will be conducted by the Contracting Officer’s Representative (COR), of the Pathology and Laboratory Medicine

Service. The results of the QASP will be approved by the COR.

Required Service Standard Acceptable

Quality

Level

Method of

Surveillance

Incentive

Contractor shall provide all labor, material, equipment, transportation, and certification/licensure for transportation of clinical specimens to various labs for testing as per the

Statement of Work

(SOW)

Contractor shall comply with required certification, licensure, and insurance to meet the scope of work.

100% COR complaints of standards are not being met.

Documents shall be provided if requested by CO or COR.

Positive past performance and exercise upcoming option period

Response Time Courier Service must be at VA Medical

Center for pick-up specimens within 30 minutes from the time a service call is placed.

95% COR complaints of standards are not being met.

Positive past performance and exercise upcoming option period

Government roles and responsibilities:

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United

States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO:

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The

COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

Assigned COR: Curtis Johnson

Corrective Action:

The Contractor will be notified any time a performance standard is missed or of any complaints related to services provided or personnel performance issues. The Contractor will be given an opportunity to correct any deficiency noted. The timeframe for correcting deficiencies will be determined on a case by case basis by the Contracting Officer or COR depending of the circumstances.