36C24126Q0857.docx

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J065--Nurse Call Systems Maintenance
Solicitation number
36C24126Q0857
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This is a Special Notice announcing a sole source procurement intent for nurse call systems maintenance services at the Providence VA Medical Center in Rhode Island. The Department of Veterans Affairs, Networking Contracting Office (NCO 01) intends to award a contract to SIGNET Electronic Systems, LLC under FAR 6.302-1 authority. The requirement covers preventative and corrective maintenance for Rauland Responder nurse call systems across multiple building locations and versions (Responder 4, 4K, 5, and 5K), with the contractor required to provide next business day service including labor, mileage, and trip charges. The base year scope includes upgrading ED and OR/Clean Core/PACU systems from Responder 4 to Responder 5K and adding nurse call components to three rooms (460, 469, and 485) for clinical compliance. The contractor must perform biannual functional assessments and provide detailed reports with remediation proposals, as well as electronic service reports within 24 hours of work completion.

The contract period consists of one base year plus four one-year option periods. SIGNET Electronic Systems, LLC is identified as the only authorized Rauland Responder distributor in the New England region with full factory warranty privileges and authorization to supply, install, and service all specified system versions. The contractor must be located within 60 miles of the Providence VA Medical Center at 830 Chalkstone Avenue, Providence, RI 02908. The solicitation number is 36C24126Q0857 with a response deadline of October 13, 2026 at 12:00 PM Eastern Time. The notice invites all responsible sources to submit capability statements demonstrating service capabilities; responses should be directed to Contract Specialist Rosangela Pereira at Rosangela.Pereira@va.gov. The Product Service Code is J065, and the NAICS code is 541513.

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Special Notice Special Notice

SUBJECT*
Nurse Call Systems Maintenance

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
02908
SOLICITATION NUMBER*
36C24126Q0857
RESPONSE DATE/TIME/ZONE
10-13-2026 12PM EASTERN TIME, NEW YORK, USA
ARCHIVE
60 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N
PRODUCT SERVICE CODE*
J065
NAICS CODE*
541513
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

VAMC Providence

830 Chalkstone Avenue Providence RI 02908

POINT OF CONTACT*

Contract Specialist Rosangela Pereira Rosangela.Pereira@va.gov

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

The Department of Veterans Affairs, Networking Contracting Office (NCO 01) located in Providence, RI intends to enter into a sole source procurement, pursuant to the authority of FAR 6.302-1, with SIGNET Electronic Systems, LLC for the following requirement:

Performance Work Statement

Nurse Call Systems Maintenance

1. Summary/Requirements:

The contractor shall provide preventative and corrective maintenance on the nurse call systems installed at the Providence VA Medical Center in the following locations:

Building 1/Area
Responder Version
ED
Responder 4
OR/Clean Core/PACU
Responder 4
Hemo/ICU
Responder 5
3B
Responder 5
4A
Responder 5K
4B
Responder 5
5B
Responder 5
6A
Responder 5
6B
Responder 5
B-39
Responder 5
MRI Addition (In Construction)
Responder 5

The scope of service provided is as follows:

· The contractor shall provide next business day service. Labor, mileage, and trip charges shall be included.

· The contractor shall perform a biannual functional assessment of each system outlined above and shall provide a report outlining the satisfactory/unsatisfactory test status of each system and end device. A follow-on plan with associated proposal for parts necessary to return the system to fully satisfactory condition shall be provided to the customer. Labor, mileage, and trip charges associated with the above outlined repairs will be included in the service contract.

· Base year will include the upgrade of the ED and OR/Clean Core/PACU Responder 4 systems to Responder 5K to allow the systems to be fully supported into the future. This process includes all labor, materials, programming and engineering by the contractor to satisfy this requirement.

· Base year will include the addition of nurse call components necessary to bring rooms 460, 469, and 485 into clinical compliance for nurse call. This process includes all labor, materials, programming and engineering by the contractor to satisfy this requirement.

· The contractor shall provide an electronic service report for all preventative and repair work whether scheduled service or call-in repair work within 24 hours of the completion of the work order.

2. Qualifications of Contractors

· The contractor shall be within 60 miles of the Providence VA Medical Center.

· The contractor shall be factory authorized and entitled to supply, install, and service the Rauland Responder 4, 4K, 5, and 5K nurse call systems and have full factory warranty privileges.

Place of Performance VAMC Providence 830 Chalkstone Avenue Providence, RI 02908

Period of Performance The contract period of performance is one-year base period plus four one-year option periods.

The NAICS code for this requirement is 541513.

SIGNET Electronic Systems, LLC is the only authorized Rauland Responder Nurse Call distributor that can supply, install, service, and has full warranty privileges in the New England region. SIGNET is authorized to supply, install, and service the Rauland Responder 4, 4K, 5, and 5K nurse call systems and have full factory warranty privileges.

This notice of intent is not a solicitation nor is it a request for proposal. However, all responsible sources may submit a capability statement demonstrating the ability to provide the requested services, in writing by Tuesday, October 13, 2026 at 12PM EST. Responses should be sent to Rosangela Pereira at Rosangela.Pereira@va.gov. Information submitted in response to this notice will be used solely to determine whether competitive procedures could be used for this acquisition. A determination not to open the requirement to competition based upon responses to this notice is solely within the discretion of the Government.

*= Required Field
Special Notice

Special Notice

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