Combined Synopsis Solicitation 36C24126Q0726 0001 VW Services.docx

Combined Synopsis/Solicitation for Commercial Products and Commercial Services RFQ: 36C24126Q0726 0001 Virtual Wellness Services

Description This is a combined synopsis/solicitation seeking domestic commercial products and commercial services prepared in accordance with the format Revolutionary FAR Overhaul (RFO) in Federal Acquisition Regulation (FAR) subpart 12.202, “Streamlined Procedures for Evaluation and Solicitation for Commercial Products and Commercial Services,” as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested, and a written solicitation document will not be issued.

This solicitation is issued as an RFQ. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01.

This solicitation has 100% SDVOSB set-aside.

The associated North American Industrial Classification System (NAICS) code for this procurement is 611699, with a small business size standard of $16.5 Million.

The FSC/PSC is U009.

The Network Contracting Office (NCO) 1- New England is seeking VISN 1 Virtual Wellness Services as a Firm-Fixed Price contract with one base and four option years.

If you have any questions or concerns regarding this solicitation, it should be forwarded in writing via email to the Point of Contact listed below:

Tara Dossiema Tara.Dossiema@va.gov

All interested companies shall provide quotations for the following:

*Please provide a breakdown of costs for each base year and option years.

(START OF PERFORMANCE WORK STATEMENT)

STATEMENT OF WORK

Whole Health Virtual Wellness Services VA New England Healthcare System (VISN 1)

A. GENERAL INFORMATION:

1. Title of Project: Whole Health Virtual Wellness Services

2. Scope of Work: This is a contract to procure a virtual wellness platform for live/interactive and on-demand services including yoga, Tai Chi, meditation, Guided Imagery, and other modalities described in this Statement of Work (SOW) to the VA New England Healthcare System (VISN 1), serving approximately 300,000 Veterans and their caregivers, and approximately 17,000 employees. The current model of providing these services is dependent upon local staffing and resources and is therefore unsustainable due to challenges in recruiting and retaining appropriately qualified staff to provide such services. This contracted option will address gaps in the current care delivery model. Three (3) VISN 1 facilities currently have contracts that are either in option years or are ready for renewal. A single contract that will provide services for all eight VISN 1 facilities will increase access to services for all VISN 1 Veterans. For VISN 1 employees, these virtual wellness services would be accessible off-tour and will support improved engagement, resulting in a probable increase in retention rates, productivity, and positive impact on Veteran outcomes. These virtual wellness services will promote resilience and well-being for VISN 1 Veterans, caregivers, and employees. This contract will be effective for one (1) year from the date of award with the option to renew it for four (4) years.

3. Background: Provision of complementary and integrative health (CIH) services within VHA is authorized and required under VHA Directive 1137. The contract for virtual wellness services will ensure continuity of care, compliance with VHA Directive 1137, and a sustainable approach to CIH services for the future. These wellness services are considered a virtual offering. The virtual care offerings comprise virtual live, interactive videos within a digital platform that offers access to a variety of wellness services, including yoga, Tai Chi, meditation, and Guided Imagery. These services offer support and personal interaction while allowing participants to access offerings on a schedule that is convenient for them. They are offered daily at a variety of times and require no transportation. These wellness services will address multiple gaps in the current care delivery model. VISN 1 is committed to the transformation of healthcare delivery to both Veterans and caregivers, as well as to the well-being of employees.

B. GENERAL REQUIREMENTS

Contractor shall provide all access to services, modalities, labor, equipment, tools, materials, and other necessary items for live, interactive, virtual and on-demand online wellness services professionally.

1. Services:

A license to the Wellness Services shall include unlimited access and provide the following:

1.1 Live virtual classes, and as available, on-demand video library to include yoga, Tai Chi, meditation, iRest, and mindfulness.

1.2 Live virtual classes that are interactive, allowing live feedback and support between participant and instructor, with no more than twenty (20) participants per class.

1.3 A minimum of ninety (90) weekly live virtual interactive classes, offered seven days per week, including evening options Monday through Friday.

1.4 Schedule containing offerings no less than once daily, taught by Veteran-focused and trauma-informed instructors.

1.5 Classes that are accessible to all IOS and Android users with compatible devices.

1.6 Vendor shall supply any established safety procedures.

1.7 Vendor/services shall have an appropriate level of encryption to ensure security of user information.

1.8 Services/classes must be supported and hosted on the website by the vendor.

1.9 Vendor must supply usage reports to the facility which includes the following: total number of attendees per date/time, class type, and Veteran/employee attendance numbers.

1.10 Vendor must remove all Personal Identifiable Information (PII).

1.11 Vendor must accept and respond to feedback regarding the offered classes and will allow the VA to submit ideas for improvement, scheduling, etc.

2. Specific Tasks:

2.2 The contractor shall allow access to multiple authorized users (all VISN 1 enrolled Veterans, caregivers, and employees) simultaneously to all electronic subscription services from any web-enabled computer.

2.3 The vendor shall provide access to telephone support during business hours Monday through Friday and have a service line available 24 hours a day, 7 days a week to receive service requests.

2.4 The vendor shall provide email technical support during business hours Monday through Friday and provide a service line 24 hours a day, 7 days a week to receive service requests.

3. Operation Requirements:

3.1 System configuration programming changes shall not require any exchange of parts and shall be capable of being executed remotely via a non-VA VPN connection.

3.2 Virtual live/interactive video streaming and on-demand videos that VISN 1 Veterans, caregivers, and employees can access from personal devices (e.g., smartphone, laptop, tablet, etc.) with need to go through the VA network.

3.3 Appropriate level of encryption to ensure security of user information.

3.4 User information involves self-reported data such as name, address, email, and password.

3.5 No ePHI (electronic protected health information) is transferred to vendors or customers.

3.6 No credit card or payment information is stored on Contractor’s website.

3.7 There is the ability to track and monitor de-identified user information.

3.8 The only transferable data is anonymized usage reports.

3.9 System automatically de-identifies and anonymizes user personal information when propagating usage metrics.

3.10 Metrics that are tracked include number of signups, total classes taken, popular classes, and total value of classes.

C. CONTRACTOR RESPONSIBILITIES:

1. Contractor shall provide qualified professional personnel for live, virtual, interactive wellness services to VISN 1 Veterans, caregivers, and employees.

2. Contractor shall provide access to specific services tailored to Veterans.

a. Wellness services shall be Veteran-focused and provided by instructors with trauma-informed training.

3. Contractor shall provide access to all necessary services and modalities, to maintain full operation with no disruptions from the date of acceptance of contract.

4. Contractor shall establish Standard Operating Procedure (SOP) established by the first date of performance of the contract.

a. Contingency and safety procedures for addressing physical safety concerns of participants during live classes.

b. Disclaimer for on-demand videos noting that participation in on-demand classes is at the risk of the participant.

c. Operational procedures and website management structure.

d. Procedures for gaining acceptance/access into website.

e. Quality assurance and quality control procedures.

f. Contractor and project management.

g. Results of regular vulnerability assessments and/or penetration testing of the platform.

D. GOVERNMENT RESPONSIBILITIES:

1. Government shall provide VISN 1 Veterans, caregivers, and employees with all necessary information for access and advertising to Contractor’s digital platform.

E. OTHER CONSIDERATIONS:

1. Point of contact (POC):

2. Contracting Officer (CO): The Contracting Officer has the authority to enter, administer, and terminate contracts. The CO can make related determinations and findings on behalf of the Government and is the only individual legally authorized to bind the Government.

3. Place of Performance: Contractor’s website

4. VISN 1 Veterans, caregivers, and employees can access services using their electronic devices (e.g. laptops, tablets, smartphones), without needing to go through the VA network.

5. Digital, online platform, virtual live/interactive video.

a. Participant virtual interaction

b. No physical contact

c. No transportation required

6. Work Hours: various hours (flexible)

a. Daily variety of time schedules for access to live wellness services.

b. Participants will have the ability to access these virtual live/interactive wellness services at their convenience.

i. Online access to a variety of wellness services tailored to VISN 1 Veterans, caregivers, and employees with various time schedules daily.

7. Invoice Requirement: Contractor shall submit monthly invoices with pre-printed company name. All invoices from Contractor shall be electronically in accordance with VAAR Clause 852.232-72, Electronic Submission of Payment Request.

a. Invoice number and date.

b. Contract number

c. Purchase order/Obligation number.

d. Net Payment Due.

8. Security Requirements:

a. The contracted personnel will not have access to VA information systems or sensitive information.

b. The contracted personnel will not have a need to be onsite at a VA facility.

(END OF PERFORMANCE WORK STATEMENT)

(START OF CLAUSES AND PROVISIONS)

The full text of FAR provisions or clauses may be accessed electronically at https://www.acquisition.gov/far-overhaul.

The following solicitation provisions and clauses apply to this acquisition:

1. FAR 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services (SEP 2023) (DEVIATION OCT 2025) All quoters shall submit the following factors: Price, Technical, and Past Performance.

All quoters shall provide the following:

a. Page 1 of this Combined Synopsis/Solicitation with the price and total filled out.

b. Cost Breakdown of vendor price provided on page 2 of this Combined Synopsis/Solicitation.

c. Provide SDVOSB certification from SBA.gov.

d. Provide past performance document with minimum of three references.

e. Provide a document for corporate experience to unlimited access as stated in (a)(1)(a) of 52.212-2 in this combined synopsis/Solicitation.

f. Provide a capability statement for live virtual classes as stated (a)(1)(b) in 52.212-2 of this combined synopsis/solicitation.

g. Provide a statement for scheduled live virtual offerings as stated in (a)(1)(c) in 52.212-2 of this combined synopsis/solicitation.

**Please note: The choice of font and font size is not a requirement for submission or evaluation purposes.**

All quotes shall be sent to the Contracting Officer, Tara Dossiema, Tara.Dossiema@va.gov.

Award will be based upon a comparative evaluation of quotes in accordance with the Simplified Acquisition Procedures of RFO FAR 12. Comparative evaluation is the side by side pairwise comparison of quotes based on factors resulting in a Contracting Officer decision for the quote most favorable to the Government.

2. www.sam.gov registration is required to be complete at time of submission of response. Offerors must complete annual representations and certifications electronically via the System for Award Management (SAM) website located at https://sam.gov/ .

3. FAR 52.212-4, Contract Terms and Conditions-Commercial Products and Commercial Services (NOV 2023) (DEVIATION OCT 2025)

4. FAR 52.252-1, Solicitation Provisions Incorporated by Reference (FEB 1998) - This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es): https://www.acquisition.gov/far-overhaul/far-part-deviation-guide/far-overhaul-part-52#FAR_52_252_1 (FAR) and http://www.va.gov/oal/library/vaar/index.asp (VAAR)

5. ADDENDUM to FAR 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEVIATION AUG 2025)

All quoters shall submit the following: Price, Technical, and Past Performance.

All quotes shall be sent to the Contracting Officer, Tara Dossiema, tara.dossiema@va.gov

If you are planning to sub-contract some or all of this work, please provide the name and address(s) of all subcontractor(s) (if applicable) and a description of their planned subcontracting effort.

(a) The following factors shall be used to evaluate quotations:

(1) Technical: The offeror’s quote shall be evaluated to determine if the contractor has the experience and capabilities to provide quality services in a timely and efficient manner.

a. Contractor shall demonstrate their corporate experience and approach to unlimited access to classes to include yoga, Tai Chi, iRest, meditation, and mindfulness as stated in the Performance Work Statement.

b. Provide a capability statement outlining capabilities for live virtual classes that are interactive, allowing live feedback and support between participant and instructor, with no more than twenty (20) participants per class. A minimum of ninety (90) weekly live virtual interactive classes, offered seven days per week, including evening and options Monday through Friday.

c. Provide a statement on how to provide Scheduled live virtual offerings, no less than once daily, taught by Veteran-focused and trauma-informed instructors.

d. Provide SDVOSB certification from the SBA.gov.

(2) Price:

a. Complete line items on Page 1 of this combined synopsis/solicitation, which will be completed by the offeror.

b. Provide a breakdown of cost per base year and option years.

(3) Past Performance:

a. Provide 3 references for the same or equivalent services performance within the past 3 years. Past performance information may also be obtained from other sources available to the Government to include, but not limited to, contracting officer’s knowledge of and previous experience with the supply or service being acquired; Customer surveys, and past performance questionnaire replies; Contractor Performance Assessment Reporting System (CPARS); or any other reasonable basis.

(b) Evaluation Approach: The Government will evaluate quotations using the comparative evaluation process outlined in FAR 12, where quotations will be compared to one another to determine which provides the best benefit to the Government. The Government reserves the right to consider a quotation other than the lowest price that provides additional benefit(s). Quotations may exceed minimum requirements of the solicitation. The Government reserves the right to select a quotation that provides benefit to the Government that exceeds the minimum requirements of the solicitation but is not required to do so. Each response must meet the minimum requirements of the solicitation. The Government is not requesting or accepting alternate quotations. The award will be made to the response most advantageous to the Government. Responses should contain your best terms and conditions.

6. FAR 52.252-2, Clauses Incorporated by Reference (FEB 1998) - This contract incorporates one or more clauses by reference, with eh same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): https://www.acquisition.gov/far-overhaul (RFO) and http://www.va.gov/oal/library/vaar/index.asp (VAAR)

7. FAR 52.203-6, ALT I. Restrictions on Subcontractor Sales to the Government.(NOV 2021)

8. FAR 52.203-11, Certification and Disclosure Regarding Payments to Influence Certain Federal Transactions. (SEP 2024)

9. FAR 52.203-13, Contractor Code of Business Ethics and Conduct. (NOV 2021)

10. FAR 52.203-17, Contractor Employee Whistleblower Rights. (NOV 2023)

11. FAR 52.203-16, Preventing Personal Conflicts of Interest (JUN 2020)

12. FAR 52.203-18, Prohibition on Contracting with Entities that Require Certain Internal Confidentiality Agreements or Statements-Representation. (JAN 2017)

13. FAR 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements. (JAN 2017)

14. FAR 52.204-7, System for Award Management—Registration (NOV 2024) (DEVIATION NOV 2025)

15. FAR 52.204-13, System for Award Management-Maintenance (OCT 2018) (DEVIATION NOV 2025)

16. FAR 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, Proposed for Debarment, or Voluntarily Excluded. (JAN 2025) (DEVIATION NOV 2025)

17. FAR 52.209-7, Information Regarding Responsibility Matters (OCT 2018) (DEVIATION NOV 2025)

18. FAR 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations. (NOV 2015) (DEVIATION NOV 2025)

19. FAR 52.217-8, Option to Extend Services (NOV 1999)

20. FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000)

21. FAR 52.219-1, Small Business Program Representations. (FEB 2024) (DEVIATION NOV 2025)

22. FAR 52.219-6, Notice of Total Small Business Set-Aside. (NOV 2020) (DEVIATION NOV 2025)

23. FAR 52.219-8, Utilization of Small Business Concerns. (JAN 2025) (DEVIATION NOV 2025)

24. FAR 52.219-14, Limitations on Subcontracting. (OCT 2022) (DEVIATION NOV 2025)

25. FAR 52.219-16, Liquidated Damages-Subcontracting Plan. (SEP 2021) (DEVIATION NOV 2025)

26. FAR 52.219-28, Post award Small Business Program Representation (JAN 2025)

27. FAR 52.222-3, Convict Labor. (JUN 2003) (DEVIATION NOV 2025)

28. FAR 52.222-35, Equal Opportunity for Veterans. (JUN 2020) (DEVIATION NOV 2025)

29. FAR 52.222-36, Equal Opportunity for Workers with Disabilities. (JUN 2020) (DEVIATION NOV 2025)

30. FAR 52.222-37, Employment Reports on Veterans. (JUN 2020) (DEVIATION NOV 2025)

31. FAR 52.222-40, Notification of Employee Rights Under the National Labor Relations Act. (DEC 2010) (DEVIATION NOV 2025)

32. FAR 52.222-41, Service Contract Labor Standards. (AUG 2018) (DEVIATION NOV 2025)

33. FAR 52.222-42, Statement of Equivalent Rates for Federal Hires. (MAY 2014)

34. FAR 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts). (AUG 2018) (DEVIATION NOV 2025)

35. FAR 52.222-50, Combating Trafficking in Persons. (NOV 2021) (DEVIATION NOV 2025)

36. FAR 52.222-54, Employment Eligibility Verification. (JAN 2025) (DEVIATION NOV 2025)

37. FAR 52.222-55, Minimum Wages for Contractor Workers Under Executive Order 14026

(JAN 2022) (DEVIATION NOV 2025)

38. FAR 52.222-62, Paid Sick Leave Under Executive Order 13706. (JAN 2022) (DEVIATION NOV 2025)

39. FAR 52.222-90, Addressing DEI Discrimination by Federal Contractors (APR 2026)

40. FAR 52.223-5, Pollution Prevention and Right-to-Know Information (MAY 2024)

41. FAR 52.223-23, Sustainable Products. (MAY 2024) (DEVIATION NOV 2025)

42. FAR 52.224-1, Privacy Act Notification (APR 1984)

43. FAR 52.224-2, Privacy Act (APR 1984)

44. FAR 52.224-3, Privacy Training. (JAN 2017)

45. FAR 52.226-8, Encouraging Contractor Policies to Ban Text Messaging While Driving. (MAY 2024)

46. FAR 52.229-3, Federal, State, and Local Taxes (FEB 2013) (DEVIATION SEP 2025)

47. FAR 52.232-33, Payment by Electronic Funds Transfer-System for Award Management. (OCT 2018)

48. FAR 52.232-40, Providing Accelerated Payments to Small Business Subcontractors. (MAR 2023)

49. FAR 52.233-2, Service of Protest (SEP 2006) (DEVIATION NOV 2025)

50. FAR 52.233-3, Protest after Award. (AUG 1996) (DEVIATION NOV 2025)

51. FAR 52.233-4, Applicable Law for Breach of Contract Claim. (OCT 2004) (DEVIATION NOV 2025)

52. FAR 52.237-3, Continuity of Services (JAN 1991)

53. FAR 52.240-91, Security Prohibitions and Exclusions. (DEVIATION NOV 2025)

54. FAR 52.244-6, Subcontracts for Commercial Products and Commercial Services. (JAN 2025) (DEVIATION OCT 2025)

55. FAR 52.252-5, Authorized Deviations in Provisions (NOV 2020) - (a) The use in this solicitation of any Federal Acquisition Regulation (48 CFR Chapter 1) provision with an authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the provision.

(b) The use in this solicitation of any VA Acquisition Regulation (VAAR) and 48 CFR Chapter 8 provision with an authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation.

56. FAR 52.252-6, Authorized Deviations in Clauses (NOV 2020) - (a) The use in this solicitation or contract of any Federal Acquisition Regulation (48 CFR Chapter 1) clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the date of the clause.

(b) The use in this solicitation or contract of any VA Acquisition Regulation (VAAR) and 48 CFR Chapter 8 clause with an authorized deviation is indicated by the addition of "(DEVIATION)" after the name of the regulation.

57. VAAR 852.201-70, Contracting Officer’s Representative (DEC 2022)

58. VAAR 852.203-70, Commercial Advertising (MAY 2018)

59. VAAR 852.215-72, Notice of Intent to Re-solicit (OCT 2019)

60. VAAR 852.219-73, VA Notice to Total Set-Aside for Certified Service-Disabled Veteran-Owned Small Businesses (JAN 2023) (DEVIATION)

61. VAAR 852.219-75, VA Notice of Limitations on Subcontracting – Certificate of Compliance for Services and Construction (JAN 2023)

62. VAAR 852.222-71, Compliance with Executive Order 13899 (DEVIATION) (APR 2025)

63. VAAR 852.232-72, Electronic Submission of Payment Requests (NOV 2018)

64. VAAR 852.233-70, Protest Content/Alternative Dispute Resolution (SEP 2018)

65. VAAR 852.233-71, Alternate Protest Procedure (SEP 2018)

66. VAAR 852.239-70, Security Requirements for Information Technology Resources (FEB 2023)

67. VAAR 852.239-71, Information System Security Plan and Accreditation (FEB 2023)

68. VAAR 852.239-72, Information System Design and Development (FEB 2023)

69. VAAR 852.237-73, Information System Hosting, Operation, Maintenance, or Use (FEB 2023)

70. VAAR 852.237-74, Security Controls Compliance Testing (FEB 2023)

71. VAAR 852.239-75, Information and Communication Technology Accessibility Notice (FEB 2023)

72. VAAR 852.239-76, Information and Communication Technology Accessibility (FEB 2023)

73. VAAR 852.242-71, Administrative Contracting Officer (OCT 2020)

74. VAAR 852.252-70, Solicitation Provisions or Clauses Incorporated by Reference (JAN 2008)

(END OF CLAUSES AND PROVISIONS)

To facilitate the award process, all quotes must include a statement regarding the terms and conditions herein as follows:

"The terms and conditions in the solicitation are acceptable to be included in the award document without modification, deletion, or addition."

Quoters shall list exception(s) and rationale for the exception(s), if any.

Submission of your response shall be received not later than 08/20/2026 at 9:00 AM EST. and email sent to Tara.Dossiema@va.gov. Any questions shall be received no later than 08/14/2026 at 9:00 AM EST.

Late submissions shall be treated in accordance with the solicitation provision at FAR 52.212-1(f). Not Accepted.

Any questions or concerns regarding this solicitation should be forwarded in writing via e-mail to the Point of Contact listed:

Tara Dossiema Tara.Dossiema@va.gov