36C24125Q0535 0002.docx

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DATA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.243 (Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) (such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer)

06-25-2025

Department of Veterans Affairs VA Boston Healthcare System Contracting Officer (90C) 940 Belmont Street Brockton MA 02301

Department of Veterans Affairs VA Boston Healthcare System Contracting Officer (90C) 940 Belmont Street Brockton MA 02301 To all Offerors/Bidders

36C24125Q0535

X

** HOUR & DATE for Receipt of Offers is EXTENDED to: 06-27-2025 13:00 EDT

The purpose of this amendment is to extend the submission time and date to block 11 to 06/27/2025 at 13:00 EDT.

Questions are attached with answers.

1. Can you please explain the outbound dial to contact list?

VA Boston provides a list of 15,000-20,000 phone numbers for the contractor to dial. This is used for an advance notice robo-call and a dial out to Veterans who can join the meeting.

2. Can you please expound on the voicemail transcription?

Voicemails are transcribed and sent to VA Boston as text, to reduce turnaround time in forwarding questions to the appropriate facility subject matter experts, so they can follow-up with Veterans.

3. For a look and feel, was there a vision of external cameras, lights and sound, or just a polished webcam look?

We use the conference room camera, but the vendor drops in graphics and lower-third messages, identifying speakers for those watching the video feed. More than 4,500 Veterans have viewed the video of the most recent virtual Veteran town hall.

4. Are there any platform preferences for the VA?

The primary platform is telephone dial-out while simulcasting video on Facebook Live. The vendor provides a dashboard for managing the call, as well as operator support and call screeners.

5. Voicemail Transcription:

Will human transcription be required for the voicemails collected during the event, or is automated transcription with QA review acceptable?

Automated transcription is acceptable, provided we have contact information for the individual leaving the voicemail, for follow up.

6. Presentation Materials:

Will the VA provide the finalized PowerPoint presentation materials for each town hall, or is the contractor expected to design and deliver them?

Since most of the participants during the live call are participating by telephone, we don’t use PowerPoint presentations. That said, the vendor does produce graphics and lower-third messages identifying speakers for those watching the video feed. More than 4,500 Veterans have viewed the video of the most recent virtual Veteran town hall.

7. Debriefing for Unsuccessful Offerors:

Will the Government offer a debrief to unsuccessful bidders after award?

If necessary.

8. Post-Event Reports:

Does the Government have a preferred format or template for post-event reporting deliverables?

No.

9. Event Scheduling:

Are events expected to be scheduled at specific times (e.g., evenings or weekends), or will the vendor have input into the scheduling process?

Events are scheduled quarterly – or more frequently if needed – normally over the lunch hour or in the early evening.

Amendment 0002 to 36C24125Q0535