P01 PWS Final.pdf

Performance Work Statement MedBridge Rehabilitation Resource

Introduction

The Department of Veterans Affairs (VA) Veterans Integrated Service Network 1 (VISN 1) requires a license for the VISN1 rehabilitation professionals (physical therapists, occupational therapists, speech/language therapists and their assistants) for a subscription to the MedBridge multi-product rehabilitation professional platform. This subscription will be accessible to VA rehabilitation service clinicians and clinician assistants for use across the VISN1 network and its CBOCs including offsite/remote and mobile access.

This platform is the access point for continuing education, live webinars, certification preparation, compliance, and patient education and will provide VISN 1 physical, occupational, and speech/language therapists with information to directly support patient care in the rehabilitation realm.

Performance Period: December 11, 2024 to December 10, 2025

Objectives

Establish VISN1-wide provision of an electronic platform to support the the rehabilitation service specialists across VISN1, specifically:

Clinical and compliance material for staff, patient education and home exercise interactive material, and mobile device applications to better assist the Veteran in his/her rehabilitation process.

Provide access to a rehabilitation oriented clinical course library of material that supports rehabilitation specialists (physical therapists, occupational therapists, et al.), as well as benefit rehabilitation patient research and clinical staff throughout the Network.

Scope

The vendor will provide all rehabilitation organizations at facilities in VISN1 with access to a single, online web-based rehabilitation resource product. Users are to have immediate access from any web-enabled computer on a network within VISN1 Network. It is required that all authorized remote users of VPN, Citrix or Athens can have access via any VA networked computer and/or CPRS. Vendor shall allow mobile access when available.

Product/Information Scope

VISN1 requires a subscription to access the rehabilitation, point of care, online database of rehabilitation continuing education, live webinars, certification preparation, compliance, and patient engagement content, plus associated graphs, tables, images, etc., that support the physical, occupational, and speech language pathology fields. Resources shall be accurate, authoritative, relevant and current.

The patient learning element shall allow for the printing of materials for the patient (e.g.

exercise and technique information) for the ease of patient use. The mobile application for therapists shall include the ability to access the MedBridge suite and be able to send/transmit exercise example videos both standardized and those especially created to address individual patient issues.

Navigation within the clinical decision support tool shall be logical and easy, and provide fast access to topics and subtopics, utilizing topic linking or indexing to retrieve electronic content quickly, with user-friendly help and direction aids.

Access, content, support

Product/service is 508 compliant. (http://www.section508.gov/)

If product is not 508 compliant, vendor must describe measures being taken to bring product into compliance and date, within 12 months of contract award, that product will be 508 compliant. OR

If product is not 508 compliant and vendor must describe what steps are being done to make it 508 compliant.

Access to be granted through IP address validation on an enterprise basis, eliminating the need for users to enter identification, username and/or password.

It is required that all authorized remote users (with VPN, dial-up, wireless, etc. access) have access to the product through any VA networked computer and/or CPRS.

The product is compatible with most standard web browsers, which have cookies enabled. To ensure privacy, the product uses session cookies rather than persistent cookies.

The product is compatible with the Windows environment.

All site content and support of the web site is the responsibility of the contractor. This includes tech support to VISN 1 users region-wide.

System downtime is minimal and VA project manager is notified when such occurs.

Single point of contact for customer service issues is assigned to VA.

Questions are responded to on the same business day.

Usage statistics are available to the system administrator on an enterprise level.

The product should be accessible via a variety of mobile devices including the Blackberry, smart phones, tablets, and iPads.

The contractor should offer training services. On an as-requested basis, the vendor will arrange training sessions (web-based or live) to train VISN1 library staff and/or healthcare providers on use of the product. Specialized training sessions may be requested for VISN1 library staff.

Availability of usage statistics at an IP level on a quarterly schedule is highly desirable.