36C24118Q9275-001.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFQ

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. DUNS: DUNS+4:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 71

689-19-1-4836-0001

36C24118Q9275 8-31-2018

John McClintock 401-459-4760 x1585 09-14-2018 4:00pm

Department of Veterans Affairs Network Contracting Office 1 (NE)

830 Chalkstone Avenue Providence RI 02908

X 100

X

812930

$38.5 Million

N/A

VAMC Connecticut

950 Campbell Avenue West Haven CT 06516

Network Contracting Office 1 (NE)

830 Chalkstone Avenue Providence RI 02908

All invoices from the Contractor shall be submitted electronically as per VAAR Clause 852.232-72 electronic Submission of Payment Request http://www.fsc.va.gov/einvoice.asp

See CONTINUATION Page

This is a Non-Personal Service for Valet Parking and Shuttle services at the West Haven campus of the VA Connecticut Healthcare System.

The Government intends to award a firm fixed-price contract with one base year plus four option years. Contractor shall provide all necessary personnel, supervision, labor, equip-ment, materials, licenses, and certifications necessary to provide this service pursuant to the Performance Work State-ment described herein.

Offerors should carefully follow instructions included in 52.212-1 and for evaluation criteria specified in Section E (52.212-2). Pricing should be identified in Section B.2 Price/Cost Schedule attached to this Request for Quotes.

The following Wage Determination applies to this RFQ:

WD # 2015-4127 Revision 8

$0.00 See CONTINUATION Page x X

X 1

LORRIE BAINES

36C24118R0388

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND COMPLIANCE (JUN

2011)

B. 3 PERFORMANCE WORK STATEMENT

MONITORING PROCEDURES:

B.4 PRICE/COST SCHEDULE

ITEM INFORMATION

SECTION C - CONTRACT CLAUSES

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.2 52.228-5 INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997) . 24

C.3 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.4 52.203-16 PREVENTING PERSONAL CONFLICTS OF INTEREST (DEC 2011)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

C.7 52.247-25 GOVERNMENT-FURNISHED EQUIPMENT WITH OR WITHOUT

OPERATORS (APR 1984)

C.8 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.9 VAAR 852.219-10 VA NOTICE OF TOTAL SERVICE-DISABLED VETERAN-OWNED

SMALL BUSINESS SET-ASIDE (JUL 2016)(DEVIATION)

C.10 VAAR 852.228-71 INDEMNIFICATION AND INSURANCE (MAR 2018)

C.11 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2012)

C.12 VAAR 852.237-70 CONTRACTOR RESPONSIBILITIES (APR 1984)

C.13 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (JAN 2018)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 PRESENT/PAST PERFORMANCE SURVEY

SECTION E - SOLICITATION PROVISIONS

E.1 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (JUL 2013)

E.2 52.216-1 TYPE OF CONTRACT (APR 1984)

E.3 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.4 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(JAN 2008)

E.5 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (JAN 1998)

E.6 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.7 52.212-2 EVALUATION—COMMERCIAL ITEMS (OCT 2014)

E.8 ADDENDA TO FAR CLAUSE 52.212-2

E.9 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

ITEMS (NOV 2017)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Contracting Officer 36C241

Network Contracting Office 1 (NE)

830 Chalkstone Avenue

Providence RI 02908

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or [] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [x] Monthly

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

All invoices from the Contractor shall be submitted electronically as per VAAR Clause 852.232-72 electronic Submissionof Payment Request http://www.fsc.va.gov/einvoice.asp

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 LIMITATIONS ON SUBCONTRACTING-- MONITORING AND

COMPLIANCE (JUN 2011)

This solicitation includes VAAR 852.219-10 VA Notice of Total Service- Disabled Veteran-Owned Small Business Set-Aside. Accordingly, any contract resulting from this solicitation will include this clause. The contractor is advised in performing contract administration functions, the CO may use the services of a support contractor(s) retained by VA to assist in assessing the contractor's compliance with the limitations on subcontracting or percentage of work performance requirements specified in the clause.

To that end, the support contractor(s) may require access to contractor's offices where the contractor's business records or other proprietary data are retained and to review such business records regarding the contractor's compliance with this requirement. All support contractors conducting this review on behalf of VA will be required to sign an “Information Protection and Non-Disclosure and Disclosure of Conflicts of Interest Agreement” to ensure the contractor's business records or other proprietary data reviewed or obtained in the course of assisting the CO in assessing the contractor for compliance are protected to ensure information or data is not improperly disclosed or other impropriety occurs. Furthermore, if VA determines any services the support contractor(s) will perform in assessing compliance are advisory and assistance services as defined in FAR 2.101, Definitions, the support contractor(s) must also enter into an agreement with the contractor to protect proprietary information as required by FAR 9.505-4, obtaining access to proprietary information, paragraph (b). The contractor is required to cooperate fully and make available any records as may be required to enable the CO to assess the contractor's compliance with the limitations on subcontracting or percentage of work performance requirement.

B. 3 PERFORMANCE WORK STATEMENT

1. GENERAL PROCEDURE:

The Connecticut VA Medical Center– 950 Campbell Avenue, West Haven, CT 06516 has a requirement for a Campus Transportation Program to include Transportation Shuttle and Valet Services.

The Contractor shall be required to furnish all necessary and appropriate labor, supervision, materials, equipment, and supplies to provide Campus Transportation Program to include Transportation Shuttle and Valet Services in accordance with the terms and conditions of the resulting contract and the specifications and requirements, as specified herein.

VALET PARKING: The Valet Services shall be intended to accommodate Veteran patients, their family members, and disabled employees with VA disabled permits and visitors. Based on current operations, it is estimated that the contractor will be required to park and/or provide assistance in parking to approximately 500 cars per day, and approximately 180 parking spaces will be allocated for Valet Parking. Approximately 60 parking spaces are available in the Patient Lot 4 for valet stacked attendant assisted parking. It is estimated that there is a total of 30,000 square feet available for valet stacked parking. An additional 130 surface parking spaces are located in Lot 10 for Valet Parking overflow if required. It is estimated that there is approximately 44,000 square feet available for parking overflow if required in Parking in Lot 10. It is understood that the number of vehicles indicated herein are estimated quantities and may fluctuate during the contract period. Contractor must provide a sufficient number of staff in order to meet the needs of the VA and the Performance Standards. Services shall include but not be limited to ticketing, securing keys, providing cones or other supplies and/or professional materials, necessary or incidental to manage and perform services. Contractor shall be responsible for parking, delivering and directing certain vehicles to and from the valet greeting area at the main control parking lot. Location of any contractor furnished equipment must be approved by the Contracting Officer’s Representative (COR), prior to the commencement of services.

Valet Parking Specifics: The Contractor shall provide Valet Services to alleviate parking problems.

The Contractor shall be required to:

a. Provide VA approved valet claim checks, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet greeting area.

b. Provide professional valet booth(s), locking key cabinet(s), safety cones, signs and other supplies, materials and/or miscellaneous items necessary to operate and manage the valet services. All signs shall at least 30” x 30” and hand-written signs shall not be allowed.

c. Provide VA approved walkie-talkies or telephones for the Valet staff to communicate with VA Connecticut VA Medical Center– 950 Campbell Avenue, West Haven, CT 06516 staff.

d. Provide and install a minimum of 2 "No Tipping" signs. The “No Tipping” policy shall be strictly enforced. Valet parking attendants and all other parking staff shall be restricted from accepting tips of any kind.

e. Provide and install a minimum of 2 “Insurance Liability” signs for vehicle damage claims.

f. Provide experienced, fully trained and professional valet parking attendants to perform the Valet Services.

g. Constantly assess VA parking situation taking into consideration all parking spaces available in order to adjust the level of parking service and personnel required to perform under the contract without exceeding the required wait time to valet parked and retrieved vehicles.

h. Provide parking and traffic control recommendations as deemed appropriate and necessary to provide quality services.

BUSES OR LARGE VEHICLE:

In the case of Valet Parking, patients driving buses or large motor vehicles shall be directed to self-park their vehicles in the parking areas designated by VA Police. The Contractor shall not be required to park these vehicles. If necessary due to illegal parking, valet parking attendants shall immediately call VA Police.

CHANGES TO PARKING LOTS:

No alterations to the parking lots or parking lot striping shall be permitted. If parking lot alterations shall be required, the Contractor shall notify the Contracting Officer in writing with the recommended changes. If the recommended changes are approved, the Contractor shall be notified in writing by the Contracting Officer.

SHUTTLE SERVICE: The contractor is expected to provide the Handicap Accessible Buses (not Vans) and drivers to accommodate the off-campus routes, and will use government-furnished shuttles for the on-campus routes. Based on current operations, it is estimated that the contractor will be providing Round Trip shuttle service to three off-site parking areas and Connecticut VAMC intra-campus shuttle stops, Connecticut VA Medical Center– 950 Campbell Avenue, West Haven, CT 06516. The total round trip mileage is estimated to be 7 Miles. The shuttles will transport an average of 234 passengers per day. The off-site parking areas are known as the Mantilla Parking Lot, 325 Campbell Avenue, West Haven, CT 06516; the Polish American Parking Lot, 194 W Spring St, West Haven, CT 06516; and the West Haven Railroad Station, 20 Railroad Avenue, West Haven CT 06516. Intra-Campus Shuttle Stops are to be determined.

Riders could consist primarily of handicapped and non-handicapped patients and family.

Secondary riders would consist of handicapped and non-handicapped employees of the Connecticut VA Medical Center. Location of any contractor furnished equipment must be approved by the Contracting Officer’s Representative (COR), prior to the commencement of services. Proposed hours of operation are 6:00 AM to 6:00 PM Monday through Friday, excluding Federal Holidays and any other day specifically declared by the President of the United States to be a Federal Holiday. Critical hours of Staffing due to anticipated increased patient traffic are 6:00AM to 8:00 AM; 11:00AM to

1:00PM; and 3:00PM to 5:30 PM daily. The Contractor shall adjust the level of valet parking staff as necessary to ensure an efficient operation. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume and demand.

Contractor will place Automated External Defibrillators in each shuttle bus, Training on the AED device will be provided by the Connecticut VAMC.

Contractor will equip all shuttles, whether provided by the contractor or the government, with GPS tracking units. These units will have connectivity with a smartphone application and will enable passengers to predict arrivals, track the location of shuttles, set up alerts, set up “favorite” routes, and receive announcements regarding delays.

EQUIPMENT STORAGE: Location of any contractor furnished equipment must be approved by the Contracting Officer’s Representative (COR), prior to the commencement of services.

APPLICABLE DIRECTIVES

VHA Directive 2008-020, Patient Transportation Program (See Attachment D)

Monitor and ensure that all work performed under this contract complies with, all applicable requirements of the Americans with Disabilities Act of 1990 (ADA), 42 U.S.C. 12101 et. Seq.

2. CONTRACTOR RESPONSIBILITIES:

The Contractor shall provide consistent, responsive, secure, and efficient shuttle and valet parking operation. The Contractor shall be responsible for providing patrons with a valet claim check/ticket, securing keys, parking, delivering, and directing certain valet vehicles to and from the valet drop off and pick up area. Vehicles requiring valet parking shall be stopped by the valet parking attendants, who shall be required to ask the patients or drivers for an appointment letter, VA Patient identification card, clinic, or healthcare service which will be visited and the estimated time of departure. Valet parking attendants shall also be required to ask visitors the name of the inpatient Veteran, name of event attending or the name of the VA staff that will be visited and their estimated time of departure. All vehicles parked by the parking attendants shall be locked and secured. Driver’s keys shall be secured at the valet booth(s). A claim check shall be issued to the driver using the valet service. Claim checks shall contain the valet company’s liability disclaimer.

For Valet Parking, Contractor shall be responsible for screening out vendors and employees except those with handicapped placards or license plates from inappropriately using the Valet Services at the Connecticut VA Medical Center. Contractor shall be responsible for directing vehicles not wishing to participate in the Valet Services to their designated parking location.

Contractor shall designate a full-time supervisor to be on site during set-up, tear-down operations, and performance of the work. The Contractor shall provide adequate on-site supervision at all times in order to handle customer concerns and parking incidents. Duties of the supervisor shall also include but not be limited to customer relations, training, and improving all valet services and coordinating all work and additional services with the Contracting Officer’s Representative (COR).

Contractor shall coordinate with COR to designate front drop off and pick up area(s) near entrance for the loading and unloading of handicapped patients/patrons so as not to interfere with normal valet parking operation. Handicapped patients/patrons shall be permitted to pull to the designated drop off and pick up area(s) near entrance and the parking attendants shall then be required to park the vehicles or direct the drivers to a handicap space for self-parking. Patients with handicap placards or license plates on their vehicles shall be given the option of self-parking in handicapped slots. Non-handicapped employees shall be directed to self-park.

3. PATIENT ASSISTANCE:

Valet parking attendants and Shuttle Drivers shall be required to assist parking patrons getting in and out of their vehicles as well as assist with removal of wheelchairs, walkers, carts and/or personal medical equipment from vehicles if requested. Valet parking attendants and Shuttle Drivers shall provide minimal assistance but shall not be required to lift or pick up patients in and out of their vehicles. Valet parking attendants and Shuttle Drivers shall deliver Government-provided wheelchairs as needed and coordinate with VA Voluntary Escort Service to facilitate patient transportation from the valet greeting drop off and pick up area to medical appointments and back to the valet greeting area. Parking patrons shall be treated courteously and with respect at all times. Valet parking attendants and Shuttle Drivers shall drive slowly and cautiously, paying attention to pedestrian traffic.

4. TRAINING/LICENSES/QUALIFICATIONS:

The Contractor shall provide fully trained, insured and experienced parking attendants and shuttle drivers who possess a valid Connecticut State Driver’s License with relevant endorsements, be legal residents or U.S. citizens and be fluent in the English language.

Contractor personnel shall be at least 18 years of age, have no criminal history, and be able to perform all general duties, functions, and activities as required. Contractor’s staff qualifications shall also include expertise in the proper operation of all types of vehicles, and a commitment to the highest level of respect, courtesy, compassion, and safety.

Type of License:

Valet Drivers: All Contractor’s Valet drivers shall maintain a State of Connecticut Class D:

Operator License. An operator license is what most people think of as a "regular" driver license.

It allows you to drive a vehicle with a gross vehicle weight of 26,000 pounds or less. With an operator's license, you can tow a trailer with a gross weight of 10,000 pounds or less, but you cannot transport hazardous materials or drive a bus designed to transport more than 15 persons.

An operator license allows you to drive a moped but not a motorcycle, 3-wheeled motorcycle or motor-driven cycle.

Shuttle Drivers: All Contractor’s shuttle drivers shall maintain a valid State of Connecticut operator or chauffeur’s license, required to operate the type of vehicle necessary to perform the service, as required by the State of Connecticut. Contractor shall provide, upon request of the Contracting Officer, a copy of the valid license of all drivers performing under this contract.

Drivers are required to have a Background check from the Connecticut DOT and each of the Drivers Licenses identified with an F Endorsement on their licenses so be sure to call the Connecticut DOT and verify their process and identify both acceptable driver identifiers and include in the contract.

The Contractor shall furnish, at its own cost, evidence of qualifications and competency assessment of all employees. Such evidence shall include but are not limited to copies of driver’s licenses, DMV printouts, and copies of security background checks.

The Contractor shall be responsible for providing a facility orientation to all valet parking attendants and offer a training program on security, patient privacy, safety, emergency procedures, accidents/injuries and communication with Medical Center staff. The Contractor shall be responsible for providing a facility orientation and routing map to all shuttle drivers; and offer a training program on security, patient privacy, safety, emergency procedures, accidents/injuries and communication with Medical Center staff. The Contractor shall maintain documentation certifying that all employees assigned to the contract have received the aforementioned training. If deemed necessary by the Government, additional training shall be offered at the Connecticut VA Medical Center and scheduled at the post award meeting on a mutually agreeable date and/or coordinate with the COR.

CLAIMS/DAMAGE:

The Contractor shall be completely liable for all vehicle damages deemed to have occurred as a result of Contractor or Contractor Employee Fault, while at the possession of the valet staff and/or service. (See Force Majeure definition below) All vehicle damage claims brought to the attention of the Valet Contractor shall be immediately investigated and validated claims shall be processed for settlement.

Any claims of missing/stolen property involving patient/customer’s vehicles shall be the responsibility of the Contractor. The VA assumes no responsibility for such claims. All claims shall be directed to and handled by the Contractor supervisor who shall immediately notify the COR. Corrective actions to resolve all claims shall commence immediately. All claims shall be settled within fourteen (14) working days, unless extenuating circumstances warrant additional time and is authorized by the Contracting Officer. All vehicle accidents or theft claims should be immediately reported to the VA Police for investigation.

* Force Majeure: Force majeure is defined generally as any event or condition, not existing as of the date of signature of the contract, not reasonably foreseeable as of such date and not reasonably within the control of either party, which prevents, in whole or in significant part, the performance by one of the parties of its contractual obligations, or which renders the performance of such obligations so difficult or costly as to make such performance commercially unreasonable.

A party shall not be liable for any failure of or delay in the performance of this agreement for the period that such failure or delay is

• beyond the reasonable control of a party,

• materially affects the performance of any of its obligations under this agreement, and

• could not reasonably have been foreseen or provided against, but

• will not be excused for failure or delay resulting from only general economic conditions or other general market effects.

NORMAL HOURS OF OPERATION:

Proposed hours of operation are 6:00 AM to 6:00 PM Monday through Friday, excluding Federal Holidays and any other day specifically declared by the President of the United States to be a Federal Holiday. The Contractor shall adjust the level of valet parking staff as necessary to ensure an efficient operation. If deemed necessary by the Government, the hours of operation may be periodically adjusted based upon volume and demand.

For Valet Parking. after 4:30 pm, Contractor shall be responsible for the retrieving all unclaimed vehicles to Lot A including handicap and non-handicap vehicles remaining on Lot K. The retrieved vehicles with handicap placards or license plates shall be parked in handicap parking spaces near the valet drop off and pick up area. Non-handicap vehicles shall be parked on the designated parking slots.

The valet parking supervisor shall be required to turn over to the VA Administrative Officer of the Day (AOD) keys of all unclaimed vehicles still on the premises after valet parking hours. An inventory log of all remaining vehicles and associated ticket numbers shall be provided to the AOD. Owners of these vehicles shall pick up their keys at the Emergency Department or by calling [Telephone number] for information on Key Pick-Up after hours. The Contractor shall furnish a minimum of 2 signs explaining this procedure.

NATIONAL HOLIDAYS:

Listed below are the ten national holidays:

New Year’s Day January 1

Martin Luther King‘s Birthday Third Monday in January President’s Day Third Monday in February

Memorial Day Last Monday in May Independence Day July 4

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25

When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies. When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday by U.S. Government agencies. Also included would be any other day specifically declared by the President of the United States as a National Holiday.

SPECIAL EVENTS:

The Contractor shall be notified in advance of any special events which might cause parking problems as a result of additional patients, patrons, or visitors to the Medical Center. Contractors shall be required to adjust the level of parking staff to accommodate the workload or extra vehicle volume.

PROPOSED PLAN:

After notification of contract award, the Contractor shall have fifteen (15) calendar days for full operation implementation and to finalize staff requirements including Government-administered background investigations, etc. The Contractor shall be required to implement their proposed valet parking service plan and perform on a day-to-day basis for the duration of the contract.

ORDERING ACTIVITY:

The Contractor shall not accept any instructions issued by any person other than the Contracting Officer or delegated Government representative acting within the limits of his/her authority.

CHANGES TO CONTRACT:

Only those services specified herein are authorized. Before performing any service of a non-contractual nature, the Contractor shall advise the Contracting Officer of the reason(s) for the additional work and/or service. Changes to the resulting contract shall not be authorized and reimbursement shall not be made for any work or services performed outside the scope of this contract, unless prior authorization is obtained in writing from the Contracting Officer.

REDUCTION OF SERVICE:

A notice to the Contractor to discontinue or reduce the level of service at the Government convenience shall not result in any service charge or assessment fee for the disconnection or reduced service. The Government shall have the option to terminate the contract if not satisfied with the services during the term of the contract.

PERFORMANCE STANDARD:

Valet Parking: Contractor shall ensure a not less than 95% in time rate for Valet Parking. On time is defined as vehicle owners wait no more than ten (10) minutes to have their vehicles valet parked and vehicle owners wait no more than ten (10) minutes for their vehicles to be retrieved and in their possession. Upon request, returned vehicles shall be delivered to the appropriate patient, family member or caretaker for easy exiting. Contactor shall develop a system to monitor and report timelines of service and shall be made available to the VA upon request. The COR shall audit the turnaround time (TAT) or may conduct periodic unannounced inspections to assure that waiting periods do not exceed the performance requirements. Additionally, the Contractor’s ability to manage the traffic flow shall be periodically audited to assure that Valet Services are provided in a safe and efficient operational manner.

Shuttle Service: Contractor shall ensure a not less than 95% in time rate for Shuttle Services.

This is defined as the Contractor ensures that 95% of the shuttle round trip travel times do not exceed 30 minutes. Contactor shall develop a system to monitor and report timelines of service and shall be made available to the VA upon request. The COR shall audit the turnaround time (TAT) or may conduct periodic unannounced inspections to assure that waiting periods do not exceed the performance requirements. Additionally, the Contractor’s ability to manage the traffic flow shall be periodically audited to assure that shuttle services are provided in a safe and efficient operational manner. Contractor will provide the appropriate number of Shuttle vehicles and drivers required in order to meet this standard.

COMPLAINTS:

The Contractor shall promptly and courteously respond to complaints within 10 working days, including complaints brought to the Contractor’s attention by the Contracting Officer acting as the Quality Assurance Evaluator (QAE). The Contractor shall maintain a written record of all complaints, both written and oral showing the identity of the individual, the nature of the complaint, and the Contractor’s response. The Contractor shall permit the Government to inspect such records upon reasonable notice.

QUALITY ASSURANCE:

The Contractor shall be responsible for complying with all appropriate regulations and guidelines of the Joint Commission (JC), Occupational Safety and Health Administration (OSHA), Department of Transportation, and/or any other pertinent federal, state, and local policies relating to the herein mentioned work or Valet Services. The Contractor shall provide adequate on-site supervision at all times in order to achieve quality assurance and to handle all customer concerns and parking incidents. All tasks accomplished by the Contractor personnel shall be performed to preclude damage or defacement to vehicles or Government-owned furnishings, fixtures, equipment and facilities. The Contractor shall report any damage observed or caused by the

Contractor personnel to the COR. The Contractor shall be responsible for the replacement of items or to repair vehicles or facilities to previous condition, if the Contractor is determined to be at fault for the damage.

MONITORING PROCEDURES:

The COR shall be responsible for monitoring the Contractor's performance. Performance deficiencies or poor performance identified during the term of the contract shall be reported to the Contractor. Upon notification of deficiencies or poor performance, the Contractor shall be given a reasonable time to take corrective action. If determined appropriate, the Contracting Officer, COR and/or other VA staff members shall meet with representatives of the Contractor to review performance and resolve issues. All deficiencies or poor performance shall be documented and MUST be corrected within the timeframe specified in the cure notice. The Contractor shall notify the Contracting Officer and the COR when correction(s) have been made.

If the appropriate correction is not made within the timeframe specified in the cure notice, the Government shall have the right to terminate the contract in it is entirety.

REPORTS:

The Contractor shall establish a method to validate the number of vehicles parked per day (i.e.

parking stubs) and submit a monthly report to the Contracting Officer and COR within seven (7) calendar days after each month ends. The report shall summarize the number of vehicles parked by valet attendants based on date and time (sorted by morning or afternoon). The Contractor shall establish a method to validate Shuttle Round Trip travel times and submit a monthly report to the Contracting Officer and COR within seven (7) calendar days after each month ends. The report shall also identify the peak hours during the day, the number of Vehicles in use and the average round trip time. Reports shall also include any incidents, accidents or special situations with patients, visitors, VA employees, or VA volunteers. The reports must be legible and easy to understand. Reports should be signed by the Supervisor and/or authorized representative of the Contractor. Contractor may provide for approval a sample of the types of report forms used on similar projects.

* The Contractor will discuss the ability to develop a report of Peak Ridership (Volume by riders per hour) during the day.

CUSTOMER SATISFACTION SURVEYS:

The Connecticut VA Medical Center may conduct independent customer satisfaction surveys to evaluate valet services. Participation by Veterans in all surveys shall be voluntary. Results of valet parking surveys conducted by the Medical Center may be shared with the Contractor, particularly when service improvement is needed.

DISRUPTIVE BEHAVIOR:

The Contractor shall provide adequate on site supervision at all times in order to handle disruptive behavior of any parking attendant performing under the contract. The Contractor agrees to permanently remove any member of its parking staff from performing work associated with this contract, if at the sole discretion of the VA, the employee poses a health and safety risk to any patient or individual requiring services or if the COR disapproves of the conduct due to interferences with the business or operation of the Connecticut VA Medical Center.

DENIAL/TERMINATION OF SERVICES:

Action to limit, suspend or revoke service contract shall be in accordance with the procedures outlined in VA guidelines or Federal Acquisition Regulations. The Contractor shall be notified by the Contracting Officer, when the necessity becomes apparent to exercise such authority. The Contracting Officer shall provide the Contractor with copies of documentation initiating the revocation process if such action becomes apparent. The Government reserves the right to refuse acceptance of service provided by the Contractor due to poor performance or failure to comply with the requirements specified herein.

The Contractor and COR shall deal with complaints concerning unacceptable performance.

However, the Contracting Officer is the final authority on validating complaints. In the event that contractor is involved and named in a validated complaint, the Government reserves the right to refuse acceptance of the services of such Contractor. The Contracting Officer shall be the final arbiter on questions of acceptability.

INSTALLATION APPROVAL:

The Contractor shall not install any signs without the prior guidance or written consent from the Contracting Officer or the designated COR.

GOVERNMENT RESPONSIBILITIES:

The participating VA Medical Center shall provide orientation and training on VA policies and procedures relating to security, patient privacy, safety, emergency procedures, accidents/injuries and communication with VA staff. The required training shall be scheduled at a post award meeting on a mutually agreeable date and coordinated with the COR.

The Connecticut VA Medical Center shall approve Contractor-provided communication devices that may include walkie-talkies or telephones for the Valet staff to use when communicating with appropriate VA staff. VA Voluntary Service shall make available Government-provided wheelchairs to facilitate patient transportation from the valet greeting area to medical appointments and back to the valet greeting area.

CONTRACTING OFFICER REPRESENTATIVE (COR):

Delegation of Authority letter(s) shall be forwarded to the using service and Contractor after agreement has been signed, identifying the individual(s) as the COR(s). No service shall be provided without the approval of the CO or his/her designee of this contract.

The Contractor shall not accept any instructions issued by any other person(s) other than the Contracting Officer or his/her delegated representative(s) acting within the limits of his/her authority.

CONTRACTOR POINT OF CONTACT:

The Contractor shall designate one (1) employee as the Point of Contact (POC) responsible for administrative matters in the performance of services under this contract. The POC shall have full authority to act for Contractor on all matters relating to the daily performance of this contract. An alternate may be designated, but the Contractor shall notify the Contracting Officer and COR in writing those times when the alternate shall act as the POC.

The Contractor shall provide the name and telephone number of the person designated as Point of Contact and Alternate on the space below:

Point of Contact, Name: ___

Telephone Number: ______

Alternate Point of Contact, Name: _ ______________

Telephone Number: ____________________________

The POC shall be available by telephone Monday through Friday, between 6:00 AM and 6:00 PM excluding national holidays.

* The parties agree that the Contractor’s personnel including POC and subcontractors performing under this contract shall not be considered VA employees for any purpose. They shall be considered employees of the Contractor.

PERSONNEL POLICY:

The Contractor shall assume full responsibility for the protection of its personnel furnishing services under this contract, such as providing Workers’ Compensation, professional liability insurance, health examination and social security payments. Payment for any leave, including sick leave or vacation time is considered the responsibility of the Contractor. The Contractor shall follow all existing local, state, federal employment laws and/or union regulations relevant to fringe benefits and premium pay for their employees. Such personnel shall not be considered VA employees for any purpose. Cost quoted in the solicitation is all-inclusive of all incidental costs including housing, transportation and premium payments for applicable insurance coverage.

SERVICE CONTRACT ACT:

The resulting contract shall be subject to the Service Contract Labor Standards. Service employees performing under this contract shall be paid NO less than the wages as indicated in the applicable Wage Determination incorporated herein.

OVERTIME AND HOLIDAYS:

Any overtime and/or holiday pay that may be entitled to the personnel performing under this contract shall be the sole responsibility of the Contractor and shall not be billed to nor reimbursed by the Government.

CONTRACTOR SUBMITTALS/INSURANCE REQUIREMENTS:

Contractor shall be required to provide copies of the following:

a. The Contractor shall be required to comply with Federal and State Workers Compensation and liability insurance. Reference FAR clause 52.228-5-Insurance and Subpart 28.307-2-Liability.

b. Prior to contract award, the Contractor shall furnish to the Contracting Officer certification from the insurance company indicating that the coverage has been obtained and that it may not be changed or cancelled without guaranteed thirty (30) day notice to the Contracting Officer. New certifications shall be furnished at least thirty (30) days prior to the expiration date of the current insurance policy.

c. In accordance with “FAR 28.307-2(c) the Contractor shall maintain automobile liability insurance for bodily injury and property damage on all vehicles used in the performance of this contract. Policies covering automobiles operated in the United States shall provide coverage of at least $200,000 per person and $500,000 per occurrence for bodily injury and $20,000 per occurrence for property damage.

INCIDENTS AND EMERGENCY SITUATIONS:

The Contractor shall respond to alerts or emergencies, by providing assistance to injured or stranded persons in emergency situations, and/or by notifying the VA Police. It is imperative that this area be free of any vehicles in emergency situations or when a fire alarm is activated. The Government may provide an Emergency Plan brochure to the Contractor at the time of contract award. The Emergency Plan brochure describes reporting procedures for a variety of emergency scenarios including cardiac arrest, hazardous material spills, disruptive and/or dangerous behavior, etc. In the event of an incident or Emergency, Valet parking staff shall be required to call VA Police at [Telephone number] or if a Medical Emergency: 911.

UNIFORMS:

Staff shall be neat and clean in appearance. The Contractor shall be required to provide clean uniforms for all staff performing under this contract. Uniforms shall include the identification of the Contractor by company name and employee name. Uniforms must be consistent in style and color and shall be worn at all times during performance of the contract. The uniform will consist of identical shirts and Jackets (weather dependent). The uniform style shall be approved by the COR prior to contract implementation.

PPD SKIN TEST:

The Contractor shall ensure that all contract personnel who shall be assisting or in direct contact with Veteran patients or with persons who provide direct care MUST provide the following documentation:

a. PPD Skin test – Results from the last 3 months shall be accepted. If PPD is positive, the individual MUST provide documentation of the absence of active TB.

It shall be the responsibility of the Contractor to provide documentation of the above prior to assignment. On an annual basis or upon request, the Contractor shall be expected to provide evidence or copy of the results of each valet parking attendant performing under the resulting contract. The COR shall be notified of any changes in individual status with appropriate documentation. In the event of an exposure, it is required that the Contractor has a plan that must be followed to protect the individual and others. Records shall be maintained as required by CFR 1910.1030.

BACKGROUND SCREENING:

In accordance with VHA Directive 0710 all Contractor personnel providing services under this contract shall be the subject to a background screening and must receive favorable adjudication from the VA prior to contract performance. The level of screening for this contract is: Special Agency Check (SAC). Any employee whose background investigation yields unfavorable results shall be removed immediately from performance under this contract. In the event the screening is not completed prior to contract performance, the Contractor shall be responsible for the actions of those individuals performing under the contract.

PRE-WORK ORIENTATION

Contractor will be REQUIRED to attend a pre-work orientation meeting prior to the commencement of work on site. The VA will schedule this meeting, and it will include discussion of the following topics:

• Fire and Safety

• AED Training

• Disaster Procedures

• Medical protocols to be used by valet parking attendants (i.e., procedures for medical emergencies).

• Use of 9-1-1

• Reporting of accidents, thefts, and other parking related incidents

• Contractor’s appearance including uniforms

• Fire Lanes

• Misc. items

The Contractor will be responsible to ensure that Contractor employees coming to the work site will receive the information required above. The Contractor will be responsible to ensure Contractor employees providing work on this contract are fully trained, have a valid Driver License, in proper, clean uniform, have required insurance and are completely competent to perform the required work. Employees of the Contractor will be required to adhere to all VA Rules and Regulations.

CONTRACTOR PERSONNEL SECURITY REQUIREMENTS:

The Office of Security and Law Enforcement provides Department-wide policy on the assignment of appropriate position sensitivity designations associated with Department of Veterans Affairs positions involving national security and public trust responsibilities, and on the level of background investigations required for applicants for, and incumbents of, those positions. In addition to VA employees, the policy and investigative requirements shall be applicable to Contractor personnel, in accordance with HSPD-12, FIPS 201, VA & VHA 0710 series documents.

The contract requires Contractor personnel to maintain U.S. citizenship and the Contractor shall be responsible for compliance. Regardless of U.S. citizenship requirements, Contractor personnel shall be required to read, write, speak, and understand the English language, unless otherwise specified in this contract or agreed to by the Government.

The cost for such investigations shall be borne by the Contractor, either in advance or as reimbursement to the Government. The level of sensitivity shall be determined by the Government on the basis of the type of access required. The level of sensitivity shall determine the depth of the investigation and the cost thereof.

The Contractor shall be required to furnish all applicable employee information required to conduct the investigation, such as, but not limited to, the name, address, date of birth, place of birth, occupation, and social security number of Contractor personnel. The VA shall provide all the necessary instructions and guidance for submission of the documents required to conduct the background investigation. High risk background investigations may not be required for Contractor personnel who will not be required to access VA computer systems nor gain access to sensitive materials.

DRUG/ALCOHOL POLICY:

Contractor shall ensure that all valet parking staff performing under this contract complied with the participating Connecticut VA Medical Center alcohol and drug free workplace policy. The Contractor shall be expected to conduct random alcohol and drug tests on all valet parking staff.

Random alcohol and drug tests shall be conducted at least once a year on each employee performing under the resulting contract. Valet parking staff shall also be subject to drug and alcohol testing when reasons exist to suspect the use of illegal drugs and/or alcohol while on duty that impaired judgment, performance, operation of vehicles and the safety of Veteran patients, VA employees, visitors, voluntaries and/or other valet parking staff. Upon request, the Contractor shall be expected to provide evidence or copy of the results of employee drug and alcohol testing.

BADGES:

All Contractor personnel shall be required to wear VA provided identification (I.D.) badges at all times while on the VA grounds. The Contractors shall be required to coordinate with COR in order to obtain the VA provided I.D. badges for all valet parking staff. All VA provided I.D.

badges shall be returned at the end of the contract or upon completion of service.

CONTRACTOR PARKING:

Valet parking personnel are permitted to park their own vehicles only in Parking Lot O.

SMOKING POLICY:

Smoking is not permitted within or around the VA facility grounds, except in designated areas.

Smoking is not permitted in Shuttle Buses

CELL PHONE:

Cell phone use shall not be permitted while driving or parking vehicles.

INVOICE REQUIREMENT:

The invoice shall be itemized to include the information listed below. Incomplete and incorrect invoices shall be returned for correction.

(1) Invoice Number and Date

(2) Contract Number

(3) Purchase Order/Obligation Number

(4) Line item from Schedule of Service associated with each charge

(5) Net Payment Due

Contractor shall submit original invoice with pre-printed company name. For the Government invoice/billing address information, reference Contract Administration Data section.

POST-AWARD PERFORMANCE CONFERENCE:

The Contracting Officer may schedule a post-award performance conference with the Contractor, if deemed necessary, for contract orientation purposes.

TECHNICAL CAPABILITIES

The Contractor shall provide supporting document that they possess adequate resources, capability, experience, responsibility and integrity to meet the technical capabilities to comply with the requirements of the resulting contract. This shall include the following:

1. Ability to provide Campus Transportation Program to include Transportation Shuttle and Valet Services in accordance with the terms, conditions, specifications, and requirements of the resulting contract. The narrative summary may describe the Contractor’s capability, stability and strengths and may provide alternative quotes in the method of operating the shuttle and valet parking service.

2. Describe procedures to handle complaints, safety violations, vehicle accidents, and claims of damage or missing/stolen property.

3. Contingency plan to prevent vehicles lost, theft and damage while in Valet care

4. Plan to prevent vehicles waiting for more than 10 minutes to be valet parked and retrieved as well as the ability to adjust the level of staff required to perform services during peak hours or special events.

5. Plan to prevent Passenger waiting for more than 10 minutes to be picked…