36C10X18R0134-00002003.docx

ATTACHMENT D: IMPLEMENTATION TIMELINE EXAMPLE

*Due to the VA immediate business needs programs need to be operational within 60 days to support the provision of this benefit for the injured worker with minimal disruption.

Testing, Training & Go Live 20 Days Assessment & Scoping

20 Days Design & Development

20 Days

· Internal kickoff to define requirements, assign project resources & corresponding contacts

· Client Kick-off meeting

· Review program requirements and expected workflows

· Begin discussing detailed business requirements

· General project time frames reviewed

· Weekly status calls and topic sessions – EDI file mapping, program setup and reporting

· Detailed plan drafted

· Scope/Business Requirements document drafted, including:

· Finalized workflows

· Business requirements

· Service delivery expectations

· Requirements finalized and approved by Client and Vendor

· Detailed project plan completed

· Tasks

· Milestones

· Dependencies

· Completion Dates

· IT development including but not limited to:

· Interface mapping

· File transfers

· Claim import

· Eligibility & Enrollment

· Electronic Billing

· Account set-up & configuration

· Pharmacy Benefits Management

· Clinical configurations

· Integrated Pharmacy configurations

· Payment processing

· Training and staffing plan development

· Pre-defined testing schedule is executed following completion of any required IT development by all parties

· Internal Testing

· End to end testing with Client and any additional parties

· Load client claim and history data into product applications

· Collateral communication materials developed and approved by Client

· Training materials developed and approved by Client

· Client training

· Detailed PBM Program training

· Training materials and Job Aids provided

· Reporting configuration, setup and customization tested

· Go-live approval; Client and Vendor

· Go Live