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For Services The Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) is responsible for administration of the benefit of long-term embryo and gamete Cryopreservation storage for eligible Veterans. Services are managed under VHA Directive 1334 – IN-Vitro Fertilization Counseling and Services Available to Certain Eligible Veterans and their Spouses along with VHA Directive 1332(2) Fertility Evaluation and Treatment. This VHA's IVC seeks to obtain the capability to support up-front and ongoing payment along with associated program management of VA’s long-term embryo and gamete Cryopreservation storage and associated courier services.
As part of our market research effort, we are seeking input from industry to identify the ability of the commercial market to fulfill potential requirements.
Thank you for your participation.
| 1 | Please enter the following Point of Contact information: |
| Name of Firm: |
| Point of Contact Name: |
| POC Phone Number: |
| Business Address: |
| City/Town: |
| State: |
| Zip Code: |
| Website URL: |
| 2 | Contact Email: |
| (A copy of your responses will be sent to this email address. Please check any "spam" or "junk" files in case the response is rerouted.) |
| 3 | Please provide your company's Data Universal Numbering System (DUNS) identification number:* (9-Digit Identification Number without hyphen) |
| 4 | What is your company's primary NAICS code of operation? |
| 5 | Please indicate any business designations that describe your company: |
| (select all that apply) |
| Service-Disabled Veteran Owned Small Business (SDVOSB) |
| Veteran Owned Small Business (VOSB) |
| 8(a) Business Development Small Business Certification |
| HUBZone Business Concern |
| Economically Disadvantaged Women-Owned Small Business (EDWOSB in accordance with 19.1503) |
| Women-Owned Small Business (WOSB in accordance with 19.1503) |
| Small Disadvantaged Business (SDB) |
| Small Business as per primary NAICS code of operation |
| Large Business |
| AbilityOne Firm |
| Other |
| 6 | Is your company currently providing Program Management and Payment Processing support to (Federal or State) government agencies? | Response Weight |
| No | 0 |
| Yes. Please specify which agencies/offices: | 1 |
| 7 | Does your company currently have a VA BPA or other VA contract for Program Management and Payment Processing benchmarks support? | Response Weight |
| No | 0 |
| Yes. Please provide the contract number: | 1 |
| 8 | Does your company have experience supporting Cryopreservation storage and storage of cryopreserved gametes and embryos? | Response Weight |
| No | 0 |
| Yes. Please provide the contract number: | 1 |
| 9 | How many years of experience does your company have experience in Program Management and Payment Processing storage services? | Response Weight |
| 1 year | 1 |
| 1 - 2 years | 2 |
| 3 - 4 years | 3 |
| 5 - 6 years | 4 |
| 7 - 8 years | 4 |
| 9 - 10 years | 6 |
| 10 years or more | 7 |
| 10 | Does your company have existing Program Management and Payment Processing services in all states to include the District of Columbia, and U.S. territories? | Response Weight |
| No | 0 |
| If Yes, how many years? | 1 |
| 11 | Does your company have experience in conducting outreach to storage facilities? | Response Weight |
| No | 0 |
| If Yes, how many years? | 1 |
| 12 | Does your company have experience in facilitating reimbursement of storage services with storage facilities? | Response Weight |
| No | 0 |
| If Yes, how many years? | 1 |
| 13 | Does your company have experience in processing requests for storage and courier service payment? | Response Weight |
| No | 0 |
| If Yes, how many years? | 1 |
| 14 | Does your company have experience in coordinating and submission of reports to the VHA? | Response Weight |
| No | 0 |
| If Yes, how many years: | 1 |
| 15 | Does your company have experience in invoicing the government for reimbursement? | Response Weight |
| No | 0 |
| If Yes, list above formats: | 1 |
| List other formats: | 1 |
| 16 | Does your company have experience in coordinating, reporting, and tracking of payments for storage providers, Veterans and beneficiaries? | Response Weight |
| No | 0 |
| If Yes, how many years? | 1 |
| 17 | Does your company have experience in receiving VA authorizations? | Response Weight |
| No | 0 |
| If Yes, how many years? | 1 |
| 18 | Does your company's customer service center provide services 24 hours per day/7 days per week/365 days per year? | Response Weight |
| No | 0 |
| If Yes, how many years and specify which area(s)? | 1 |
| 24 hours per day/7 days per week/365 days per year? | 1 |
| 19 | Would the work require the use of subcontractors? a. | If so, what percentage of work would be completed by the prime versus subcontractors? | Response Weight |
| No | 0 | |
| If Yes, in what areas? | 1 | |
| If Yes, what percentage? | 1 | |
| 20 | Please identify the maximum daily operational availability of Program Management and Payment Processing services offered by your company: | Response Weight |
| 5 days/week (Monday - Friday, including holidays) | 1 |
| 6 days/week (Monday - Saturday, including holidays) | 2 |
| 7 days/week (Sunday - Saturday, including holidays) | 3 |
| None of the above | 0 |
| 21 | Please identify the maximum daily operational service hours of Program Management and Payment Processing services offered by your company: | Response Weight |
| < 4 hours per day | 1 |
| 4 - 8 hours per day | 2 |
| 9 - 12 hours per day | 3 |
| 13 - 16 hours per day | 4 |
| 17 - 20 hours per day | 5 |
| 21 - 23 hours per day | 6 |
| 24 hours per day | 7 |
| None of the above | 0 |
| 22 | Does your company offer Program Management and Payment Processing services 365-days per year? | Response Weight |
| Yes | 1 |
| No | 0 |
| 23 | Does your company currently have teaming arrangements in place to support Program Management and Payment Processing services coverage? | Response Weight |
| Yes | 1 |
| No | 0 |
| 24 | Of your company's total line of credit capacity, what is its remaining capacity after accounting for current and anticipated contracts? | Response Weight |
| $100K | 1 |
| $100K to $150K | 2 |
| $151K to $200K | 3 |
| $201K to $300K | 4 |
| $301K to $500K | 5 |
| $501K to $1M | 6 |
| $1.1M to $5M | 7 |
| $5.1M to $15M | 8 |
| $15.1M to $30M | 9 |
| $30M | 10 |
| 25 | Does your company have a project manager on staff who is responsible for project scheduling, coordination, and technical assistance to the VA representative, throughout the contract term; for each VA site location? | Response Weight |
| Yes | 1 |
| No | 0 |
| 26 | How does your company self-evaluate contract performance? | Response Weight |
| (QA = Quality Assurance) (select all that apply) | |
| (select all that apply) | |
| Customer interviews by corporate leadership or QA group | 1 |
| Customer interviews by project leadership or QA group | 1 |
| Customer questionnaires by corporate leadership or QA group | 1 |
| Customer questionnaires by project leadership or QA group | 1 |
| Informal random spot-checks | 1 |
| Internal project reviews, including financial and schedule milestones | 1 |
| Verification of compliance with project QA Plans or equivalent | 1 |
| None of the above | 0 |
| Other, please specify | 0 |
| 27 | How does your company self-evaluate overall corporate performance? | Response Weight |
| (select all that apply) | |
| Balanced Scorecard | 1 |
| Benchmarking | 1 |
| Business Process Improvement | 1 |
| Customer Satisfaction Questionnaire Analysis | 1 |
| Employee Round Table | 1 |
| No corporate practice for company self-evaluation | 0 |
| 28 | We welcome your comments and suggestions on this topic: | Response Weight |
| (open-ended comments area) | Information Only |
| Please add an additional question to the eRFI that asks the vendors if they have a GSA contract that they can perform the work and under (schedule, SIN, NACIS etc.). | |
