36C10B26Q0614 Engineered Care.docx

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Discharge Care Plan Software
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36C10B26Q0614
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This is a Standard Form 1449 Solicitation/Contract/Order for Commercial Products and Commercial Services for a Discharge Care Plan software subscription with the Department of Veterans Affairs Technology Acquisition Center. The procurement is a sole source, firm-fixed-price contract for the Engineered Care Patient Care Plan (or equal) software to be delivered to Overton Brooks VA Medical Center in Shreveport, Louisiana. The contract includes a base period of August 1, 2026 through July 31, 2027, with four optional 12-month renewal periods extending through July 31, 2031, for a maximum total performance period of five years. The estimated contract value is $34 million.

The solicitation requires the contractor to provide a Vista-integrated Discharge Care Plan portal that creates and prints patient-friendly care plan booklets for veterans at discharge, including branded site logos, patient demographics, medications, appointment information, diet and activity instructions, and My HealtheVet information. Core deliverables include software licensing, user account creation, customization to facility branding, installation and configuration on designated servers, comprehensive onsite training for staff, and ongoing day-to-day technical support via email and phone with quarterly software updates included at no additional cost. The solicitation incorporates Federal Acquisition Regulation (FAR) clauses by reference, requires compliance with Section 508 accessibility standards, includes liquidated damages provisions for data breaches, and mandates electronic submission of invoices. The solicitation was issued July 15, 2026 with an offer due date of July 15, 2026 at 4:00 PM EDT. Contracting Officer Matthew Newell (Matthew.Newell@va.gov) and Contracting Specialist Dominic Tanglao (Dominic.Tanglao@va.gov) serve as primary points of contact.

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36C10B26Q0614 Engineered Care Discharge Care Plan

PAGE 1 OF

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B26Q0614

07-15-2026

4:00PM

EDT

Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

541511 $34 Million

N/A X

See Delivery Schedule See Delivery Schedule See Delivery Schedule

Eatontown NJ 07724

Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971

See CONTINUATION Page

This procurement is sole source to Engineered Care, Inc.

The period of performance shall consist of: 8/1/26-07/30/27 w/four 12-month option periods

Points of Contacts:

CO: Matthew Newell; Matthew.Newell@va.gov CS: Dominic Tanglao; Dominic.Tanglao@va.gov

See CONTINUATION Page

X

Contracting Officer

Matthew Newell

Table of Contents

SECTION A 1

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES.....…………………………………………………………………………...1

SECTION B - CONTINUATION OF SF 1449 BLOCKS3
B.1 GOVERNING LAW3
B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT4
B.3 CONTRACT ADMINISTRATION DATA6
B.4 PRICE SCHEDULE7
SECTION C - CONTRACT CLAUSES. 75

C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)………………….….75

C.2 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION SYSTEMS (JUN 2016) ………………………………………………………………………………….76 C.3 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS-COMMERCIAL ITEMS (AUG2020)……………………..76

C.4 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR2000)…………….78

C.5 852.219-73 VA Notice of Total Set-Aside for Verified Service-Disabled Veteran-Owned Small Businesses………………………………………………………………………………………..79 C.6 852.219-75 VA Notice of Limitations on Subcontracting - Certificate of Compliance for Services and Construction…….………………………………………………………………………81

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS88
SECTION E - SOLICITATION PROVISIONS89

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)…………………………………………………………………………………………....…..89 E.2 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES REORESENTATION (DEC 2019)………………………………………………………….…….……..89 E.3 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (JUN 2020)……………………………………………………………………………………….89

E.4 52.216-1 TYPE OF CONTRACT (APR 1984)………………………………………………….93

E.5 52.233-2 SERVICE OF PROTEST (SEP 2006)………………………………………………..93

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by contract/order modification (Standard Form 30) and shall only be affected by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT:

1. Definitions.

1. Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

1. Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

1. Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

1. Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

1. Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

1. Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

1. Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

1. Software License

1. The Government may use the software in a networked environment.

1. Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

1. All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

1. Software Maintenance and Technical Support

(a)If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.
(b)The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.
(c)Any telephone support provided by contractor shall be at no additional cost.
(d)The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).
(e)If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

1. Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause.

B.3 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Matthew Newell

Department of Veterans Affairs
Technology Acquisition Center
23 Christopher Way
Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X]
52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or
[]
52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly[]
b. Semi-Annually[]
c. Other[X] Upon acceptance of Deliverables IAW B.4 Price Schedule]

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

B.4 PRICE SCHEDULE

Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination

Base Period The period of performance for this effort shall be 12 months in accordance with (IAW) Section 4.1 of the Performance Work Statement (PWS) including any optional tasks to incorporate additional services. The Period of Performance (PoP) is August 01, 2026–July 31, 2027

Item No.
Product Description
QTY
Unit
Unit Price
Total Price
0001
Care Transitions Portal Subscription ("Product") Engineered Care will permit use of the Care Transitions Portal Subscription, including a VistA-Integrated Care Transitions Portal user interface, to create and print a Care Plan booklet for every veteran discharged from the Customer site. The Care Plan will include the following data to the extent that they are available within the system: • Branded Site Logo • Patient Aligned Care Team details • Patient Demographics • Medications • Appointment Information • Diet and Activity Instructions • Additional Instructions • My HealtheVet information
12
MO
$
$
0002
License to Use the Product: Engineered Care grants to Customer a license for Customer and its Users to use the Product, during the Term. The following activities will be performed.
12
MO
NSP
NSP
0003
Training: Engineered Care has performed initial planning meetings and will conduct a one-day onsite to train all relevant personnel on using the Product.
12
MO
NSP
NSP
0004
Support Services: As outlined in Exhibit A, Engineered Care will provide day-to-support (via email and phone), software maintenance, and continual access to our quarterly updates (new features, content, enhancements, and other updates to the software).
12
MO
NSP
NSP
Base Period Total
$

Option Period One This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the base period. The Period of Performance is August 01, 2027–July 31, 2028 unless otherwise noted in the Description block in the table below.

Item No.
Product Description
QTY
Unit
Unit Price
Item No.
1001
Care Transitions Portal Subscription ("Product") Engineered Care will permit use of the Care Transitions Portal Subscription, including a VistA-Integrated Care Transitions Portal user interface, to create and print a Care Plan booklet for every veteran discharged from the Customer site. The Care Plan will include the following data to the extent that they are available within the system: • Branded Site Logo • Patient Aligned Care Team details • Patient Demographics • Medications • Appointment Information • Diet and Activity Instructions • Additional Instructions • My HealtheVet information
12
MO
$
$
Option Period One Total
$

Option Period Two This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the previous option period. The Period of Performance is August 01, 2028–July , 2029 unless otherwise noted in the Description block in the table below.

Item No.
Product Description
QTY
Unit
Unit Price
Item No.
2001
Care Transitions Portal Subscription ("Product") Engineered Care will permit use of the Care Transitions Portal Subscription, including a VistA-Integrated Care Transitions Portal user interface, to create and print a Care Plan booklet for every veteran discharged from the Customer site. The Care Plan will include the following data to the extent that they are available within the system: • Branded Site Logo • Patient Aligned Care Team details • Patient Demographics • Medications • Appointment Information • Diet and Activity Instructions • Additional Instructions • My HealtheVet information
12
MO
$
$
Option Period Two Total
$

Option Period Three This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the previous option period. The Period of Performance is August 01, 2029–July 31, 2030 unless otherwise noted in the Description block in the table below.

Item No.
Product Description
QTY
Unit
Unit Price
Item No.
3001
Care Transitions Portal Subscription ("Product") Engineered Care will permit use of the Care Transitions Portal Subscription, including a VistA-Integrated Care Transitions Portal user interface, to create and print a Care Plan booklet for every veteran discharged from the Customer site. The Care Plan will include the following data to the extent that they are available within the system: • Branded Site Logo • Patient Aligned Care Team details • Patient Demographics • Medications • Appointment Information • Diet and Activity Instructions • Additional Instructions • My HealtheVet information
12
MO
$
$
Option Period Three Total
$

Option Period Four This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence at the end of the previous option period. The Period of Performance is August 01, 2030–July 31, 2031 unless otherwise noted in the Description block in the table below.

Item No.
Product Description
QTY
Unit
Unit Price
Item No.
4001
Care Transitions Portal Subscription ("Product") Engineered Care will permit use of the Care Transitions Portal Subscription, including a VistA-Integrated Care Transitions Portal user interface, to create and print a Care Plan booklet for every veteran discharged from the Customer site. The Care Plan will include the following data to the extent that they are available within the system: • Branded Site Logo • Patient Aligned Care Team details • Patient Demographics • Medications • Appointment Information • Diet and Activity Instructions • Additional Instructions • My HealtheVet information
12
MO
$
$
Option Period Four Total
$
Base and Options Total
$

B.5 PRODUCT DESCRIPTION

STATEMENT OF WORK (SOW)

Discharge Care Plan Overton Brooks VAMC 510 E. Stoner Avenue Shreveport, LA. 71101

1. PURPOSE

The purpose of this Statement of Work (SOW) is to procure access to a subscription-based, patient-centered discharge care planning platform, specifically the Engineered Care Patient Care Plan (or equal), for use at Overton Brooks VA Medical Center (OBVAMC), 510 E. Stoner Avenue, Shreveport LA 71101.

This procurement supports the implementation and sustainment of Project Greenlight, a facility-led quality improvement initiative designed to enhance discharge communication, improve patient understanding of post-hospital care instructions, and reduce avoidable readmissions. The Engineered Care platform provides a standardized, evidence-based, and patient-friendly discharge care plan that translates complex clinical information into clear, actionable guidance tailored to a health literacy level appropriate for the Veteran population.

The system will replace or augment existing discharge documentation processes by delivering individualized, easy-to-understand care plans that improve care transitions from inpatient to outpatient settings. This solution is expected to improve key performance metrics, including patient experience, care coordination, medication understanding, and overall patient safety.

This acquisition will be conducted as a brand name or equal procurement for a base year with four option years, ensuring continuity, scalability, and sustained impact on discharge processes across the facility.

2. SCOPE

The successful vendor will license the use of the Discharge Care Plan software to the Overton Brooks VAMC and support the installation, implementation, and customization of the Discharge Care Plan software.

The license grant includes, at no additional charge, the right to make and use a reasonable number of copies of the Software for testing, back-up, archival and disaster recovery purposes, and of the Documentation for internal training, support and deployment.

The successful vendor will provide the following solution:

· Creation of Discharge Care Plans with health literacy appropriate patient discharge instructions for patients.

· Report functionality to enable continual quality improvement and performance tracking.

· Administrative interface to perform user management, application configuration and auditing.

· Integrate the DCP software with the hospital-based Vista software used for evidence-based, Vista-Integrated Discharge Instructions. Care Transition Portal replaces a site`s existing CPRS discharge note with a patient-friendly discharge instruction booklet that: * Has been shown to reduce unnecessary readmissions * Is customized for the VA environment to help educate veterans about their care and additional VA programs * Improves the discharge process at a VA site while providing leadership opportunities for clinical staff. This is new software that will interface with CPRS to improve the discharge process. It allows the care givers to have one source to print Care Plans, discharge medication list, the patients schedule appointments, etc. End-users will access via CPRS Tools. Engineered Care grants to the Customer a license for the Customer and its Users to use the Product, during the Term. Term of license is 5 years.

· Allow care givers to have one source to print Care Plans, the patients schedule appointments, etc., through access via CPRS Tools.

· Clear discharge instructions compiled in a booklet to keep instructions in one place and be easier for veteran patients to review and understand and follow their Care Plans, in one easy booklet.

· Technology that is table integrated application intended to improve the patient discharge process by providing education regarding patient diagnosis, documentation follow-up appointment and discharge services, confirms the medication plan, reviews steps on what to do if a problem arises, assesses the patient’s understanding of the plan, gives the patient a written discharge plan to take home review and follow.

3. SPECIFICATIONS

The successful vendor will work with designated clinical and IT representatives of the Overton Brooks VAMC to deploy the Vista integrated Discharge Care Plan. This work will include installation, configuration and customization as required.

3.1 The proposed software will include the following features:

· Discharge planning software for providers

· Creation of health literacy appropriate patient discharge instructions configured for optimal access by Overton Brooks VAMC staff

· Reporting functionality to enable continual quality improvement and performance tracking

· IT Professional interface to perform user management, application configuration and auditing

· User accounts will be created for all users

· Customized to match Overton Brooks VAMC branding requirements including logo placement

· Addition of Overton Brooks VAMC is related Congestive Heart Failure (CHF) discharge instructions

Vendor will create and print a Care Plan booklet for every veteran discharged from the Overton Brooks VAMC site. The Care Plan will include the following data to the extent that they are available within the system:

· Branded Site Logo

· Patient Aligned Care Team details

· Patient Demographics

· Medications

· Appointment Information

· Instructions on care and management of primary discharge diagnosis

· Diet and Activity Instructions

· Additional Instructions

· My HealtheVet information

3.2 Discharge Care Plan Software Installation and Configuration

DCP Software setup. Install the software on the designated server system and create initial user accounts for testing.

3.3 Implementation and Customization of Discharge Care Plan

Vendor will customize the Discharge Care Plan for the Overton Brooks VAMC concerning specific medicines and procedures at Overton Brooks VA Medical Center. The DCP booklet will be customized to address/improve care delivery.

4. PERFORMANCE MONITORING

The successful vendor will provide periodic performance reporting during the course of DCP software installation and deployment. Overton Brooks VAMC will have real-time access to the DCP software during this time and may conduct periodic product sampling to verify compliance with requirements.

5. SECURITY REQUIREMENTS

Software shall operate within the VA internal/intranet side of the web system (VAWW). VA sensitive information will reside within the vendor database.

DCP uses an MDWS interface to VISTA and uses Remote Procedure Calls already defined in VISTA (RPC Broker calls). At least 3 other technologies were reviewed. This one has the most complete discharge instructions that meet the needs of our veterans. There is no existing technology for a discharge planning booklet in the VA. It is the only standard that integrates with the CPRS Chart.

6. TRAINING

Contractors shall provide comprehensive training on the use of the DCP software being purchased for all staff members that are to use this software. At a minimum, training shall include but not be limited to technical and operational training. Instruction/user guides shall be provided for both training and technical and operational usage.

Training shall occur at Overton Brooks VAMC, 510 E. Stoner Avenue Shreveport, LA. 71101 via online, instructor drives classes during normal business hours, 8:00am-4:30pm, Monday through Friday. Training date and time shall be prescheduled and preapproved by the contracting officer’s representative prior to initiation.

7. EVALUATION FACTORS

• Technical Capability

• Past Performance

• Price

Technical Capability and Past Performance, when combined, are more important than price.

8. CHANGES TO STATEMENT OF WORK

Any changes to this Statement of Work shall be authorized and approved only through written correspondence from the contracting officer or their representative.

9. CONTRACT AWARD MEETING

An award meeting will not be held-TBD.

10. POP (Modify based on contract award date)

Term of License ("Term") The Term of the license will be firm-fixed for 1 (one) Base Year and 4 (four) Option Years, as follows:

Base Year:08/01/26 07/31/27
Option Year 1:08/01/27 07/31/28
Option Year 2:08/01/28 07/31/29
Option Year 3:08/01/29 07/31/30
Option Year 4:08/01/30 07/31/31

SECTION C - CONTRACT CLAUSES

C.1 NASA SEWP V RFQ INTRODUCTORY LANGUAGE

All clauses and provisions from the Federal Acquisition Regulation (FAR), NASA FAR Supplement, and the Goddard Space Flight Center Regulation from the applicable NASA Solutions for Enterprise-Wide Procurement (SEWP) V Government-Wide Acquisition Contract (GWAC), and the specific NASA SEWP V contract referenced on the SF1449 in Block 2, are hereby incorporated by reference.

The full text of any FAR and NASA SEWP V clauses which are incorporated by reference may be obtained at the following URLs:

FAR: http://www.acquisition.gov/far/index.html NASA SEWP V: http://www.sewp.nasa.gov/documents/SEWP_V_CLAUSE_LIST.pdf (End of Clause)

C.2 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oamm/oa/ars/policyreg/vaar/index.cfm

FAR Number
Title
Date
52.203-17
CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS
NOV 2023
52.203-19
PROHIBITION ON REQUIRING CERTAIN INTERNAL CONFIDENTIALITY AGREEMENTS OR STATEMENTS
JAN 2017
52.209-6
PROTECTING THE GOVERNMENT’S INTEREST WHEN SUBCONTRACTING WITH CONTRACTORS DEBARRED, SUSPENDED, PROPOSED FOR DEBARMENT OR VOLUNTARILY EXCLUDED

(DEVIATION)

OCT 2025

52.212-4
CONTRACT TERMS AND CONDITIONS – COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEVIATION)
OCT 2025
52.219-14
LIMITATIONS ON SUBCONTRACTING (DEVIATION)
NOV 2025
52.222-3
CONVICT LABOR (DEVIATION)
NOV 2025
52.222-36
EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (DEVIATION)
NOV 2025
52.222-50
COMBAT TRAFFICKING IN PERSONS (DEVIATION)
NOV 2025
52.223-23
SUSTAINABLE PRODUCTS (DEVIATION)
NOV 2025
52.226-8
ENCOURAGING CONTRACTOR POLICIES TO BAN TEXT MESSAGING WHILE DRIVING
MAY 2024
52.227-1
AUTHORIZATION AND CONSENT
JUN 2020
52.227-2
NOTICE AND ASSISTANCE REGARDING PATENT AND COPYRIGHT INFRIGEMENT
JUN 2020
52.227-14
RIGHTS IN DATA- GENERAL
MAY 2014
52.232-33
PAYMENT BY ELECTRONIC FUNDS TRANSFER SYSTEM FOR AWARD MANAGEMENT
OCT 2018
52.232-40
PROVIDING ACCELERATED PAYMENTS TO SMALL BUSINESS
MAR 2023
52.233-4
APPLICABLE LAW FOR BREACH OF CONTRACT CLAIM (DEVIATION)
SEP 2025
52.240-91
SECURITY PROHIBITIONS AND EXCLUSIONS (DEVIATION)
AUG 2025
52.244-6
SUBCONTRACTORS FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEVIATION)
OCT 2025
852.201-70
CONTRACTING OFFICER’S REPRESENTATIVE
DEC 2022
852.203-70
COMMERCIAL ADVERTISING
MAY 2018
852.211-76
LIQUIDATED DAMAGES – REIMBURSEMENT FOR DATA BREACH COSTS
FEB 2023
852.222-71
COMPLIANCE WITH EXECUTIVE ORDER 13899
APR 2025
852.232-72
ELECTRONIC SUBMISSION OF PAYMENT REQUESTS
NOV 2018
852.239-76
INFORMATION AND COMMUNICATION TECHNOLOGY ACCESSIBILITY
FEB 2023
852.242-71
ADMINISTRATIVE CONTRACTING OFFICER
OCT 2020
852.239-74
SECURITY CONTROLS COMPLIANCE TESTING
FEB 2023

(End of Clause)

C.3 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION SYSTEMS (NOV 2021)

(a) Definitions. As used in this clause— Covered contractor information system means an information system that is owned or operated by a contractor that processes, stores, or transmits Federal contract information.

Federal contract information means information, not intended for public release, that is provided by or generated for the Government under a contract to develop or deliver a product or service to the Government, but not including information provided by the Government to the public (such as on public Web sites) or simple transactional information, such as necessary to process payments.

Information means any communication or representation of knowledge such as facts, data, or opinions, in any medium or form, including textual, numerical, graphic, cartographic, narrative, or audiovisual (Committee on National Security Systems Instruction (CNSSI) 4009).

Information system means a discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information (44 U.S.C. 3502).

Safeguarding means measures or controls that are prescribed to protect information systems.

(b) Safeguarding requirements and procedures. (1) The Contractor shall apply the following basic safeguarding requirements and procedures to protect covered contractor information systems. Requirements and procedures for basic safeguarding of covered contractor information systems shall include, at a minimum, the following security controls:

(i) Limit information system access to authorized users, processes acting on behalf of authorized users, or devices (including other information systems).

(ii) Limit information system access to the types of transactions and functions that authorized users are permitted to execute.

(iii) Verify and control/limit connections to and use of external information systems.

(iv) Control information posted or processed on publicly accessible information systems.

(v) Identify information system users, processes acting on behalf of users, or devices.

(vi) Authenticate (or verify) the identities of those users, processes, or devices, as a prerequisite to allowing access to organizational information systems.

(vii) Sanitize or destroy information system media containing Federal Contract Information before disposal or release for reuse.

(viii) Limit physical access to organizational information systems, equipment, and the respective operating environments to authorized individuals.

(ix) Escort visitors and monitor visitor activity; maintain audit logs of physical access; and control and manage physical access devices.

(x) Monitor, control, and protect organizational communications (i.e., information transmitted or received by organizational information systems) at the external boundaries and key internal boundaries of the information systems.

(xi) Implement subnetworks for publicly accessible system components that are physically or logically separated from internal networks.

(xii) Identify, report, and correct information and information system flaws in a timely manner.

(xiii) Provide protection from malicious code at appropriate locations within organizational information systems.

(xiv) Update malicious code protection mechanisms when new releases are available.

(xv) Perform periodic scans of the information system and real-time scans of files from external sources as files are downloaded, opened, or executed.

(2) Other requirements. This clause does not relieve the Contractor of any other specific safeguarding requirements specified by Federal agencies and departments relating to covered contractor information systems generally or other Federal safeguarding requirements for controlled unclassified information (CUI) as established by Executive Order 13556.

(c) Subcontracts. The Contractor shall include the substance of this clause, including this paragraph (c), in subcontracts under this contract (including subcontracts for the acquisition of commercial products or commercial services, other than commercially available off-the-shelf items), in which the subcontractor may have Federal contract information residing in or transiting through its information system.

(End of Clause)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor prior to the expiration of the period of performance; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 60 months.

(End of Clause)

C.7 VAAR 852.211-76 LIQUIDATED DAMAGES—REIMBURSEMENT FOR DATA BREACH COSTS (FEB 2023)

(a) Definition. As used in this clause, “contract” means any contract, agreement, order or other instrument and encompasses the definition set forth in FAR 2.101.

(b) Non-disclosure requirements. As a condition of performance under a contract, order, agreement, or other instrument that requires access to sensitive personal information as defined in VAAR 802.101, the following is expressly required -

(1) The Contractor, subcontractor, their employees or business associates shall not, directly or through an affiliate or employee of the Contractor, subcontractor, or business associate, disclose sensitive personal information to any other person unless the disclosure is lawful and is expressly permitted under the contract; and

(2) The Contractor, subcontractor, their employees or business associates shall immediately notify the Contracting Officer and the Contracting Officer's Representative (COR) of any security incident that occurs involving sensitive personal information.

(c) Liquidated damages. If the Contractor or any of its agents fails to protect VA sensitive personal information or otherwise engages in conduct which results in a data breach, the Contractor shall, in place of actual damages, pay to the Government liquidated damages of __ [Contracting Officer insert amount] per affected individual in order to cover costs related to the notification, data breach analysis and credit monitoring. In the event the Contractor provides payment of actual damages in an amount determined to be adequate by the Contracting Officer, the Contracting Officer may forgo collection of liquidated damages.

(d) Purpose of liquidated damages. Based on the results from VA's determination that there was a data breach caused by Contractor's or any of its agents' failure to protect or otherwise engaging in conduct to cause a data breach of VA sensitive personal information, and as directed by the Contracting Officer, the Contractor shall be responsible for paying to the VA liquidated damages in the amount of __ [Contracting Officer insert amount] per affected individual to cover the cost of the following:

(1) Notification related costs.

(2) Credit monitoring reports.

(3) Data breach analysis and impact.

(4) Fraud alerts.

(5) Identity theft insurance.

(e) Relationship to termination clause, if applicable. If the Government terminates this contract, purchase order, or agreement, in whole or in part under clause 52.249-8, Default - Fixed-Price Supply and Service, or any other related FAR or VAAR clause included in the contract, in addition to the required liquidated damages for data breach-related expenses specified in paragraph (c) above, the Contractor is liable for excess costs for those supplies and services for repurchase as may be required under the Termination clause.

(End of clause)

C.8 852.219-76 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING - CERTIFICATE OF COMPLIANCE FOR SUPPLIES AND PRODUCTS (NOV 2022)

(a) Pursuant to 38 U.S.C. 8127(k)(2), the offeror certifies that -

(1) If awarded a contract (see FAR 2.101 definition), it will comply with the limitations on subcontracting requirement as provided in the solicitation and the resultant contract, as follows: [Offeror check the appropriate box]

(i) □ In the case of a contract for supplies or products (other than from a non-manufacturer of such supplies), it will not pay more than 50% of the amount paid by the government to it to firms that are not VIP-listed SDVOSBs as set forth in 852.219-73 or VOSBs as set forth in 852.219-74. Any work that a similarly situated VIP-listed subcontractor further subcontracts will count towards the 50% subcontract amount that cannot be exceeded. Cost of materials are excluded and not considered to be subcontracted.

(ii) □ In the case of a contract for supplies from a nonmanufacturer, it will supply the product of a domestic small business manufacturer or processor, unless a waiver as described in 13 CFR 121.406(b)(5) is granted. The offeror understands that, as provided in 13 CFR 121.406(b)(7), such a waiver has no effect on requirements external to the Small Business Act, such as the Buy American Act or the Trade Agreements Act.

(2) Manufacturer or nonmanufacturer representation and certification. [Offeror fill-in - check each applicable box below. The offeror must select the applicable provision below, identifying itself as either a manufacturer or nonmanufacturer]:

(i) □ Manufacturer or producer. The offeror certifies that it is the manufacturer or producer of the end item being procured, and the end item is manufactured or produced in the United States, in accordance with paragraph (a)(1)(i).

(ii) □ Nonmanufacturer. The offeror certifies that it qualifies as a nonmanufacturer in accordance with the requirements of 13 CFR 121.406(b) and paragraph (a)(1)(ii). The offeror further certifies it meets each element below as required in order to qualify as a nonmanufacturer. [Offeror fill-in - check each box below.]

□ The offeror certifies that it does not exceed 500 employees (or 150 employees for the Information Technology Value Added Reseller exception to NAICS code 541519, which is found at 13 CFR 121.201, footnote 18).

□ The offeror certifies that it is primarily engaged in the retail or wholesale trade and normally sells the type of item being supplied.

□ The offeror certifies that it will take ownership or possession of the item(s) with its personnel, equipment, or facilities in a manner consistent with industry practice.

(iii) □ The offeror certifies that it will supply the end item of a small business manufacturer, processor, or producer made in the United States, unless a waiver as provided in 13 CFR 121.406(b)(5) has been issued by SBA. [Contracting Officer fill-in or removal (see 13 CFR 121.1205). This requirement must be included for a single end item. However, if SBA has issued an applicable waiver of the nonmanufacturer rule for the end item, this requirement must be removed in the final solicitation or contract.] or [Contracting officer tailor clause to remove one or other block under subparagraph (iii).]

□ If this is a multiple item acquisition, the offeror certifies that at least 50% of the estimated contract value is composed of items that are manufactured by small business concerns. [Contracting Officer fill-in or removal. See 13 CFR 121.406(d) for multiple end items. If SBA has issued an applicable nonmanufacturer rule waiver, this requirement must be removed in the final solicitation or contract.]

(3) The offeror acknowledges that this certification concerns a matter within the jurisdiction of an Agency of the United States. The offeror further acknowledges that this certification is subject to Title 18, United States Code, Section 1001, and, as such, a false, fictitious, or fraudulent certification may render the offeror subject to criminal, civil, or administrative penalties, including prosecution.

(4) If VA determines that an SDVOSB/VOSB awarded a contract pursuant to 38 U.S.C. 8127 did not act in good faith, such SDVOSB/VOSB shall be subject to any or all of the following:

(i) Referral to the VA Suspension and Debarment Committee;

(ii) A fine under section 16(g)

(1) of the Small Business Act (15 U.S.C. 645(g)(1)); and

(iii) Prosecution for violating section 1001 of title 18.

(b) The offeror represents and understands that by submission of its offer and award of a contract it may be required to provide copies of documents or records to VA that VA may review to determine whether the offeror complied with the limitations on subcontracting requirement specified in the contract or to determine whether the offeror qualifies as a manufacturer or nonmanufacturer in compliance with the limitations on subcontracting requirement. Contracting officers may, at their discretion, require the contractor to demonstrate its compliance with the limitations on subcontracting at any time during performance and upon completion of a contract if the information regarding such compliance is not already available to the contracting officer. Evidence of compliance includes, but is not limited to, invoices, copies of subcontracts, or a list of the value of tasks performed.

(c) The offeror further agrees to cooperate fully and make available any documents or records as may be required to enable VA to determine compliance. The offeror understands that failure to provide documents as requested by VA may result in remedial action as the Government deems appropriate.

(d) Offeror completed certification/fill-in required. The formal certification must be completed, signed and returned with the offeror's bid, quotation, or proposal. The Government will not consider offers for award from offerors that do not provide the certification, and all such responses will be deemed ineligible for evaluation and award.

Certification I hereby certify that if awarded the contract, [insert name of offeror] will comply with the limitations on subcontracting specified in this clause and in the resultant contract. I further certify that I am authorized to execute this certification on behalf of [insert name of offeror].

Printed Name of Signee:

Printed Title of Signee:

Signature:

Date:

Company Name and Address:

(End of clause)

C.9 VAAR 852.239-76 INFORMATION AND COMMUNICATION TECHNOLOGY ACCESSIBILITY (FEB 2023)

(a) All information and communication technology (ICT) (formerly referred to as electronic and information technology (EIT)) supplies, information, documentation and services support developed, acquired, maintained or delivered under this contract or order must comply with the ‘‘Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards’’ (see 36 CFR part 1194). Information about Section 508 is available at http://www.section508.va.gov/.

(b) The Section 508 accessibility standards applicable to this contract or order are identified in the specification, statement of work, or performance work statement. If it is determined by the Government that ICT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(c) The Section 508 accessibility standards applicable to this contract are:

(d) In the event of a modification(s) to this contract or order, which adds new EIT supplies or services or revises the type of, or specifications for, supplies or services, the Contracting Officer may require that the Contractor submit a completed VA Section 508 Checklist and any other additional information necessary to assist the Government in determining that the ICT supplies or services conform to Section 508 accessibility standards. If it is determined by the Government that ICT supplies and services provided by the Contractor do not conform to the described accessibility standards in the contract, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

(e) If this is an Indefinite-Delivery type contract, a Blanket Purchase Agreement or a Basic Ordering Agreement, the task/delivery order requests that include ICT supplies or services will define the specifications and accessibility standards for the order. In those cases, the Contractor may be required to provide a completed VA Section 508 Checklist and any other additional information necessary to assist the Government in determining that the ICT supplies or services conform to Section 508 accessibility standards. If it is determined by the Government that ICT supplies and services provided by the Contractor do not conform to the described accessibility standards in the provided documentation, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its own expense.

36C10B26Q0614 Engineered Care Discharge Care Plan

(End of Clause)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

36C10B26Q0614 Engineered Care Discharge Care Plan

· None

SECTION E - SOLICITATION PROVISIONS

E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. The offeror is cautioned that the listed provisions may include blocks that must be completed by the offeror and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the offeror may identify the provision by paragraph identifier and provide the appropriate information with its quotation or offer. Also, the full text of a solicitation provision may be accessed electronically at this/these address(es):

FAR Number
Title
Date
52.203-11
CERTIFICATION AND DISCLOSURE REGARDING PAYMENTS TO INFLUENCE CERTAIN FEDERAL TRANSACTIONS
SEP 2024
52.203-18
PROHIBITION ON CONTRACTING WITH ENTITIES THAT REQUIRE CERTAIN INTERNAL CONFIDENTIALITY AGREEMENTS OR STATEMENTS-

REPRESENTATIONS (DEVIATION)

JAN 2017

52.204-7
REPRESENTATION SYSTEM FOR AWARD (DEVIATION)
NOV 2025
52.212-1
INSTRUCTIONS TO OFFERORS – COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEVIATION)
NOV 2025
52.217-5
EVALUATION OF OPTIONS
JULY 1990
52.225-25
PROHIBITION ON CONTRACTING WITH ENTITIES ENGAGING IN CERTAIN ACTIVITIES OR TRANSACTIONS RELATING TO IRAN—REPRESENTATION AND CERTIFICATIONS
JUN 2020

(End of Provision)

E.4 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR SERVICES-REPRESENTATION (OCT 2020)

(a) Definitions. As used in this provision, "covered telecommunications equipment or services" and "reasonable inquiry" have the meaning provided in the clause 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or Equipment.

(b) Procedures. The Offeror shall review the list of excluded parties in the System for Award Management (SAM) ( https://www.sam.gov) for entities excluded from receiving federal awards for "covered telecommunications equipment or services".

(c) (1) Representation.

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File details come from the government source that posted it. Updated .