Statement of Work OBVAMC VA April 2026.pdf

STATEMENT OF WORK (SOW)

Discharge Care Plan

Overton Brooks VAMC

510 E. Stoner Avenue

Shreveport, LA. 71101

1. PURPOSE

The purpose of this Statement of Work (SOW) is to procure access to a subscription-based, patient-centered discharge care planning platform, specifically the Engineered Care Patient Care

Plan (or equal), for use at Overton Brooks VA Medical Center (OBVAMC), 510 E. Stoner

Avenue, Shreveport LA 71101.

This procurement supports the implementation and sustainment of Project Greenlight, a facility-led quality improvement initiative designed to enhance discharge communication, improve patient understanding of post-hospital care instructions, and reduce avoidable readmissions. The

Engineered Care platform provides a standardized, evidence-based, and patient-friendly discharge care plan that translates complex clinical information into clear, actionable guidance tailored to a health literacy level appropriate for the Veteran population.

The system will replace or augment existing discharge documentation processes by delivering individualized, easy-to-understand care plans that improve care transitions from inpatient to outpatient settings. This solution is expected to improve key performance metrics, including patient experience, care coordination, medication understanding, and overall patient safety.

This acquisition will be conducted as a brand name or equal procurement for a base year with four option years, ensuring continuity, scalability, and sustained impact on discharge processes across the facility.

2. SCOPE.

The successful vendor will license the use of the Discharge Care Plan software to the Overton

Brooks VAMC and support the installation, implementation, and customization of the Discharge

Care Plan software.

The license grant includes, at no additional charge, the right to make and use a reasonable number of copies of the Software for testing, back-up, archival and disaster recovery purposes, and of the

Documentation for internal training, support and deployment.

The successful vendor will provide the following solution:

• Creation of Discharge Care Plans with health literacy appropriate patient discharge instructions for patients.

• Report functionality to enable continual quality improvement and performance tracking.

• Administrative interface to perform user management, application configuration and auditing.

• Integrate the DCP software with the hospital-based Vista software used for evidence-based, Vista-Integrated Discharge Instructions. Care Transition Portal replaces a site`s existing CPRS discharge note with a patient-friendly discharge instruction booklet that:

* Has been shown to reduce unnecessary readmissions * Is customized for the VA environment to help educate veterans about their care and additional VA programs *

Improves the discharge process at a VA site while providing leadership opportunities for clinical staff. This is new software that will interface with CPRS to improve the discharge process. It allows the care givers to have one source to print Care Plans, discharge medication list, the patients schedule appointments, etc. End-users will access via CPRS

Tools. Engineered Care grants to the Customer a license for the Customer and its Users to use the Product, during the Term. Term of license is 5 years.

• Allow care givers to have one source to print Care Plans, the patients schedule appointments, etc., through access via CPRS Tools.

• Clear discharge instructions compiled in a booklet to keep instructions in one place and be easier for veteran patients to review and understand and follow their Care Plans, in one easy booklet.

• Technology that is table integrated application intended to improve the patient discharge process by providing education regarding patient diagnosis, documentation follow-up appointment and discharge services, confirms the medication plan, reviews steps on what to do if a problem arises, assesses the patient’s understanding of the plan, gives the patient a written discharge plan to take home review and follow.

3. SPECIFICATIONS.

The successful vendor will work with designated clinical and IT representatives of the Overton

Brooks VAMC to deploy the Vista integrated Discharge Care Plan. This work will include installation, configuration and customization as required.

3.1 Salient Characteristics/Deliverables:

The proposed software will include the following features:

• Discharge planning software for providers

• Creation of health literacy appropriate patient discharge instructions configured for optimal access by Overton Brooks VAMC staff

• Reporting functionality to enable continual quality improvement and performance tracking

• IT Professional interface to perform user management, application configuration and auditing

• User accounts will be created for all users

• Customized to match Overton Brooks VAMC branding requirements including logo placement

• Addition of Overton Brooks VAMC is related Congestive Heart Failure (CHF) discharge instructions

Vendor will create and print a Care Plan booklet for every veteran discharged from the Overton

Brooks VAMC site. The Care Plan will include the following data to the extent that they are available within the system:

• Branded Site Logo

• Patient Aligned Care Team details

• Patient Demographics

• Medications

• Appointment Information

• Instructions on care and management of primary discharge diagnosis

• Diet and Activity Instructions

• Additional Instructions

• My HealtheVet information

3.2 Discharge Care Plan Software Installation and Configuration

DCP Software setup. Install the software on the designated server system and create initial user accounts for testing.

3.3 Implementation and Customization of Discharge Care Plan

Vendor will customize the Discharge Care Plan for the Overton Brooks VAMC concerning specific medicines and procedures at Overton Brooks VA Medical Center. The DCP booklet will be customized to address/improve care delivery.

4. PERFORMANCE MONITORING

The successful vendor will provide periodic performance reporting during the course of DCP software installation and deployment. Overton Brooks VAMC will have real-time access to the

DCP software during this time and may conduct periodic product sampling to verify compliance with requirements.

5. SECURITY REQUIREMENTS

Software shall operate within the VA internal/intranet side of the web system (VAWW). VA sensitive information will reside within the vendor database.

DCP uses an MDWS interface to VISTA and uses Remote Procedure Calls already defined in

VISTA (RPC Broker calls). At least 3 other technologies were reviewed. This one has the most complete discharge instructions that meet the needs of our veterans. There is no existing technology for a discharge planning booklet in the VA. It is the only standard that integrates with the CPRS Chart.

6. TRAINING

Contractors shall provide comprehensive training on the use of the DCP software being purchased for all staff members that are to use this software. At a minimum, training shall include but not be limited to technical and operational training. Instruction/user guides shall be provided for both training and technical and operational usage.

Training shall occur at Overton Brooks VAMC, 510 E. Stoner Avenue Shreveport, LA. 71101 via online, instructor drives classes during normal business hours, 8:00am-4:30pm, Monday through Friday. Training date and time shall be prescheduled and preapproved by the contracting officer’s representative prior to initiation.

7. EVALUATION FACTORS:

a. Technical Capability

b. Past Performance

c. Price

Technical Capability and Past Performance, when combined, are more important than price.

8. CHANGES TO STATEMENT OF WORK

Any changes to this Statement of Work shall be authorized and approved only through written correspondence from the contracting officer or their representative.

9. CONTRACT AWARD MEETING

An award meeting will not be held.

10. POP (Modify based on contract award date)

Term of License ("Term") The Term of the license will be firm-fixed for 1 (one) Base Year and 4 (four) Option Years, as follows:

Base Year 04/01/26 03/31/27 $24,000 Option Year 1 04/01/27 03/31/28 $24,000 Option Year 2 04/01/28 03/31/29 $24,000 Option Year 3 04/01/29 03/31/30 $24,000 Option Year 4 04/01/30– 03/31/31 $24,000