36C10B26Q0450_1.docx

This is a modification notice to a previous pre-solicitation for a call recording extraction service. The Department of Veterans Affairs Technology Acquisition Center is soliciting vendors to provide the WILMAC Call Recording Extraction Service as a small business set-aside under the NASA Solutions for Enterprise-Wide Procurement (SEWP) V Government-Wide Acquisition Contract (GWAC). The solicitation number is 36C10B26Q0450, with a response deadline of September 3, 2026 at 5:00 PM Eastern Time. The contracting office is located in Eatontown, New Jersey (zip code 07724), with Belinda Espindola serving as the point of contact.

The VA requires a solution to extract, decrypt, and standardize hundreds of millions of legacy call recordings currently stored across three on-premise platforms—Calabrio One, Avaya, and Verint—into an open format for consolidated archival and NARA-compliant retention. The base year line items include the Continuity Replay cloud deployment package, remote professional installation services with training, audio file format conversion, and customer-provided compliant storage. Optional CLINs include 10 million file overage tiers and annual software uplift services per 10 million files. The requirement includes three option years for continuation of the Continuity Replay base package. The product service code is DD01 (Information Technology), and the NAICS code is 541519.