36C10B24R0008 0003.docx

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DA01--Website Content Management Support for National Cemetery Administration Digital Services
Solicitation number
36C10B24R0008
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This is an amendment to a solicitation for website content management support services for the National Cemetery Administration's digital services. The Department of Veterans Affairs seeks to award a firm-fixed price contract for web content support, content support services, GA4 recommendations, dashboards, and an optional transition task. The base period of performance is one year from January 2024 to December 2024, with four one-year option periods to extend through December 2028. Offerors must submit proposals by 9:00 AM Eastern on December 12, 2023. The amendment provides answers to vendor questions, updates the price schedule, and makes minor corrections to references in the contract line items. Key services include website updates, analysis reports, training, and transition support. The acquisition is set aside for Service-Disabled Veteran Owned Small Businesses.

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Amendment to a Previous Combined Solicitation

SUBJECT*
RFP 36C10B24R0008: Website Content Management Support for National Cemetery Administration Digital Services

GENERAL INFORMATION

CONTRACTING OFFICE’S ZIP CODE*
07724
SOLICITATION NUMBER*
36C10B24R0008
RESPONSE DATE/TIME/ZONE
12-12-2023 09:00:00 EASTERN TIME, NEW YORK, USA
ARCHIVE
30 DAYS AFTER THE RESPONSE DATE
RECOVERY ACT FUNDS
N
SET-ASIDE
SDVOSBC
PRODUCT SERVICE CODE*
DA01
NAICS CODE*
541519
CONTRACTING OFFICE ADDRESS
Department of Veterans Affairs

Office of Procurement, Acquisition, and Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724

POINT OF CONTACT*

Contract Specialist Terricia Lloyd Terricia.Lloyd@va.gov 512-981-4453

PLACE OF PERFORMANCE

ADDRESS

POSTAL CODE

COUNTRY

ADDITIONAL INFORMATION

AGENCY’S URL

URL DESCRIPTION

AGENCY CONTACT’S EMAIL ADDRESS

EMAIL DESCRIPTION

DESCRIPTION

See SF30 Solicitation Amendment herein for additional information.

Page 1 of

5. PROJECT NUMBER (if applicable)

CODE

7. ADMINISTERED BY

2. AMENDMENT/MODIFICATION NUMBER

CODE

6. ISSUED BY

8. NAME AND ADDRESS OF CONTRACTOR

4. REQUISITION/PURCHASE REQ. NUMBER

3. EFFECTIVE DATE

9A. AMENDMENT OF SOLICITATION NUMBER

9B. DATED

PAGE OF PAGES

10A. MODIFICATION OF CONTRACT/ORDER NUMBER

10B. DATED

BPA NO.

1. CONTRACT ID CODE

FACILITY CODE

CODE

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

The above numbered solicitation is amended as set forth in Item 14 The hour and date specified for receipt of Offers

E. IMPORTANT:

is extended,

(a) By completing Items 8 and 15, and returning __________ copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or electronic communication which include s a reference to the solicitation and amendment numbers

FAILURE OF YOUR

ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY is not extended.

12. ACCOUNTING AND APPROPRIATION DA

TA

(REV. 11/2016)

is required to sign this document and return ___________ copies to the issuing office.

is not, A. THIS CHANGE ORDER IS ISSUED PURSUANT TO

Specify authority) THE

CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER NO. IN ITEM 10A.

15C. DATE SIGNED

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES

SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

RESULT IN REJECTION OF YOUR OFFER

If by virtue of this amendment you desire to change an offer already submitted, such change may be made by letter or electronic communication, provided each letter or electronic communication makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO

PURSUANT TO AUTHORITY OF:

D. OTHER

Contractor

16C. DATE SIGNED

14. DESCRIPTION OF AMENDMENT/MODIFICATION

16B. UNITED STATES OF AMERICA

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as he retofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER

16A. NAME AND TITLE OF CONTRACTING OFFICER

15B. CONTRACTOR/OFFEROR

STANDARD FORM 30

PREVIOUS EDITION NOT USABLE

Prescribed by GSA - FAR

(48 CFR) 53.243

(Type or print) (Type or print) (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

(Number, street, county, State and ZIP Code) (If other than Item 6) (Specify type of modification and authority) Such as changes in paying office, appropriation date, etc.)

(If required)

(SEE ITEM 11)

(SEE ITEM 13)

(X)

CHECK

ONE

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS,

IT MODIFIES THE CON

TRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

(Signature of person authorized to sign) (Signature of Contracting Officer) December 6, 2023

VA-23-00082626

36C10B Department of Veterans Affairs Office of Procurement, Acquisition, and Logistics Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724 36C10B Department of Veterans Affairs Office of Procurement, Acquisition, and Logistics Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724 To All Offerors

36C10B24R0008 12-01-2023

X X

December 12, 2023, at 09:00:00 am Eastern Standard Time

(EST)

The purpose of this amendment is to

E xtend the Request For Proposal

(RFP)

due date and time update RFP Description 7 and RFP Provision E10. Evaluation D Proposal Submission 1

P rovide answers to vendor questions

A mend the RFP B.4 Price Schedule Descriptive Data PWS section references in C ontract Line-Item Numbers

, 0001AI, 8001

through 8001AB I ncorporate the revised

RFP

B.4 Price Schedule See Continuation Pages

Brett Schwerin Contracting Officer Page 1 of Page 1 of Page 1 of Page 1 of

CONTINUATION PAGES

A. Request For Proposal (RFP) published due date is extended from 10:00 am EST on December 8, 2023, to 9:00:00 am EST on December 12, 2023.

1. Request For Proposal (RFP) Description 7 is updated as follows:

From:

Proposal Due Date: Submissions are due no later than 10:00 am on December 8, 2023. Late submissions will not be accepted for evaluation. To avoid submission of late proposals, we recommend the transmission of your proposals file 24 hours prior to the required proposal due date and time. Please be advised that timeliness is determined by the date and time an Offeror’s proposal is received by the Government and not when an Offeror attempted transmission.

To:

Proposal Due Date: Submissions are due no later than 09:00:00 am EST on December 12, 2023. Late submissions will not be accepted for evaluation. To avoid submission of late proposals, we recommend the transmission of your proposals file 24 hours prior to the required proposal due date and time. Please be advised that timeliness is determined by the date and time an Offeror’s proposal is received by the Government and not when an Offeror attempted transmission.

2. RFP Provision E10. Evaluation D Proposal Submission 1 Introduction is updated as follows:

From:

The Offeror’s proposal shall be submitted electronically no later than 10:00 am EST on December 8, 2023, via email to Terricia Lloyd, Terricia.Lloyd@va.gov in the files set forth below. The Offeror’s proposal shall consist of three (3) volumes, Volume I, Technical, Volume II, Price and Volume III, Solicitation, Offer and Award Documents and Certifications/Representations. The use of hyperlinks or embedded attachments in proposals is prohibited. Accordingly, any information contained within an embedded document will neither be accessed nor evaluated. Your response must be received by the closing date, to be considered timely for contract award.

Question shall be submitted no later than 5pm EST on December 5, 2023, via email to Terricia Lloyd, Terricia.Lloyd@va.gov.

WARNING: Please do not wait until the last minute to submit your proposal! Late proposals will not be accepted for evaluation. To avoid submission of late proposals, we recommend the transmission of your proposal file 24 hours prior to the required proposal due date and time. Please be advised that timeliness is determined by the date and time an Offeror’s proposal is received by the Government not when an Offeror attempted transmission. Offerors are encouraged to review and ensure that sufficient bandwidth is available on their end of the transmission.

To:

The Offeror’s proposal shall be submitted electronically no later than 9:00:00 am EST on December 12, 2023, via email to Terricia Lloyd, Terricia.Lloyd@va.gov in the files set forth below. The Offeror’s proposal shall consist of three (3) volumes, Volume I, Technical, Volume II, Price and Volume III, Solicitation, Offer and Award Documents and Certifications/Representations. The use of hyperlinks or embedded attachments in proposals is prohibited. Accordingly, any information contained within an embedded document will neither be accessed nor evaluated. Your response must be received by the closing date, to be considered timely for contract award.

Question shall be submitted no later than 5pm EST on December 5, 2023, via email to Terricia Lloyd, Terricia.Lloyd@va.gov.

WARNING: Please do not wait until the last minute to submit your proposal! Late proposals will not be accepted for evaluation. To avoid submission of late proposals, we recommend the transmission of your proposal file 24 hours prior to the required proposal due date and time. Please be advised that timeliness is determined by the date and time an Offeror’s proposal is received by the Government not when an Offeror attempted transmission. Offerors are encouraged to review and ensure that sufficient bandwidth is available on their end of the transmission.

B. The following answers are provided to the received questions from industry.

1. We would like to know if this is a brand-new contract or if there is (was) an incumbent performing these services. If not brand new, could you please provide the current / previous contract number?

Response: There in an incumbent performing NCA Website services. The existing contract number is 36C78618C0081.

2. Who is the incumbent contractor that has been providing these services?

Response: There in an incumbent performing NCA Website services. The existing contract number is 36C78618C0081.

3. Is the incumbent eligible to bid on this RFP?

Response: This acquisition is a Service-Disabled Veteran Owned Small Business (SDVOSB) Set-Aside under the North American Industry Classification System Code (NAICS) 541519.

4. What was the existing or prior contract number that this will replace?

Response: There in an incumbent performing NCA Website services. The existing contract number is 36C78618C0081.

5. What was/is the period of performance for the existing contract?

Response: Contract number 36C78618C0081 ends on December 31, 2023.

6. What is the total and annual budget for the existing contract?

Response: Budget information is not included in the RFP.

7. What is the anticipated budget max for all years for this solicitation?

Response: Budget information is not included in the RFP.

8. What are the average monthly support hours per service category during the existing contract most recent year?

Response: Service category information is not included in the RFP.

9. What are the estimated annual hours required per service category for the new contract?

Response: Service category information are not included in the RFP.

10. Can you please confirm that the Total Prices in the Price Schedule should be the total of the Unit Price multiplied by the number of assumed hours per year for each listed CLIN?

Response: Refer to the Published RFP Provision E10. Evaluation.

11. Can you elaborate on how will the selected bidder access the will Intranet?

Response: The awardee would access the Intranet by using Government Furnished Equipment and Government issued PIV Cards once Contractor employees are cleared/onboarded.

12. Are there any additional website domains (and any subdomains) to be supported beyond those listed in section 5.2 of the RFP?

Response: The selected Contractor shall develop, implement, and maintain new and existing web functionality and content for NCA Websites and web applications. This includes new domains and subdomains not listed in Section 5.2.

13. What is the content management system being used by intranet?

Response: The NCA Intranet uses TeamSite content management system (CMS).

14. What other technologies are being used by the intranet?

Response: The NCA Intranet uses computer language code(s) and technologies that follow industry standard(s) and best practices.

15. Can you please elaborate on the types of content support expected, and does this include editing and writing support?

Response: The selected Contractor shall develop, implement, and maintain new and existing web functionality and content for NCA Websites and web application. Content support includes editing and writing support following VA style guides as directed by the VA.

16. What is the estimated number of hours per year for the optional Content Support Services?

Response: Service category information is not included in the RFP.

17. What is the estimated number of hours per year for the optional GA4 Recommendations?

Response: Service category information is not included in the RFP.

18. What is the estimated number of hours per year for the optional NCA Internet Dashboards?

Response: Service category information is not included in the RFP.

19. What is the estimated number of hours per year for the Transition Support?

Response: Service category information is not included in the RFP.

20. Which versions of the CMS platforms are currently in use? TeamSite, WordPress, Drupal?

Response:

· The NCA Internet and Intranet use TeamSite CMS.

· VA.gov Burials-Memorials webpages use Drupal CMS.

21. Which in-scope websites are built with ColdFusion?

Response: The m.va.gov website is built with ColdFusion.

22. SharePoint is referenced in the RFP. Can you confirm the selected vendor would not be providing development or technical support for SharePoint, and rather just using it for project tracking and collaboration?

Response: The vendor shall maintain the SharePoint Task Tracker on SharePoint and used it in collaboration with VA for project tracking and collaboration as directed by VA.

23. PWS states that the Technical Evaluation Team will utilize ‘Lighthouse Version 10.3 software’ to analyze each of the three (3) Offeror-provided websites for 508 desktop and mobile accessibility. If an Offeror-provided website scores less than 95 on the ‘Lighthouse Version 10.3 software’ the Offeror-provided website will be determined to be in violation of 508 accessibility standards, and thus will render the Offeror’s proposal Unacceptable and therefore, ineligible for award. Will the Government accept websites for evaluation that require a username and password provided that the vendor provides a dummy username and password?

Response: The Technical Evaluation Team will utilize ‘Lighthouse Version 11.0.0 software’ to analyze each of the three (3) Offeror-provided websites for 508 desktop and mobile accessibility. If an Offeror-provided website scores less than 95 on the ‘Lighthouse Version 11.0.0 software’ the Offeror-provided website will be determined to be in violation of 508 accessibility standards, and thus will render the Offeror’s proposal Unacceptable and therefore, ineligible for award. The Technical Evaluation team will not utilize/input Offeror-provided usernames and passwords.

24. The pricing tables, and CLINS provided, list quantities and values similar to direct purchase requests of licenses and equipment. This format seems most compatible with a Firm Fixed Price format of pricing. Is this intended to be an FFP contract?

Response: The Government contemplates award of a Firm-Fixed-Price contract resulting from this solicitation.

25. Given the short timeframe between question submission and proposal due date, can you please extend the due date by one week?

Response: The published due date is extended to 9:00:00 am Eastern on December 12, 2023.

26. Can you please verify the time periods and potential time periods involved within the pricing tables?

a. Our understanding is that CLIN families 0000-4000 represent the base year and four option years (for a total of 5 years)

b. Content Support Services in CLIN family 5000 (that may be exercised up to four times for a total of four years)

c. Training and training materials in CLIN family 6000 (that may only be exercised once for a total of 1 year)

d. Dashboarding services in CLIN family 7000 (that may only be exercised up to three times for a total of three years)

e. Transition out activities in CLIN family 8000 (90-day Transition period)

Response: The time periods and potential time periods appear correct. The period of performance as defined in B.4 Price Schedule governs.

27. The optional task including dashboards (CLIN 7000 family) call for a 12-month NCA price per month (CLIN 7003) and a price per dashboard (CLIN 7004), that seems to be overlapping priced items. Is this intended?

Response: CLIN 7004 was removed prior to RFP issuance. The B.4 Price Schedule governs.

28. Also concerning the dashboard related CLINS, with a call for 5 dashboards to be exercised up to 3 times, is the intent to have 5 dashboards continuously updated for only a three-year period, or a total of 15 dashboards?

Response: The intent is to develop up to 15 GA4 dynamic analytic data content dashboards.

29. Is training and development and use of training features only intended to occur during the base year?

Response: The contractor shall deliver web content support for NCA digital services IAW PWS Sections 5.1, 5.2, 5.3, 5.5 and associated subparagraphs of the PWS set forth in Section B.5 herein for Base Period, Option Period 1, Option Period 2, Option Period 3, Option Period 4, and Optional Task 2.

30. Dashboards can range from the simple to complex in both design and cost. Very little information is given as to the requirements within section 5.6 of the PWS, beyond the use of Tableau or a similar product. To be able to price these items correctly, could the government be more specific as to the specific dashboards’ desires, as well as the number of total dashboards required?

Response: The selected Contractor shall use GA4 data and VA Technical Reference Model (TRM) approved Visualization Systems (e.g., Tableau or GA4 exploration) for the NCA Internet dashboards.

31. Who is the incumbent?

Response: There in an incumbent performing NCA Website services. The existing contract number is 36C78618C0081.

32. Is there an incumbent doing this work today? If so, can you please share which company and which contract number?

Response: There in an incumbent performing NCA Website services. The existing contract number is 36C78618C0081.

33. What is the current incumbent contract value and Period of Performance?

Response: There in an incumbent performing NCA Website services. The existing contract number is 36C78618C0081.

34. What labor categories are associated with the current contract requirements?

Response: Labor category information is not included in the RFP.

35. What is the expected award date?

Response: All Offerors should propose using an estimated award date of December 21, 2023.

36. What is the budget range for the NCA web content support requirement?

Response: Budget information is not included in the RFP.

37. How many web pages are currently within the scope of this web content support service contract?

Response: All content is incorporated into a Content Management System.

· Internet and Intranet: Team Site: Version 16.4.0.1.0

· Internet site (www.cem.va.gov): There are approximately 3006 files and approximately 120 folders.

· Intranet site – (vaww.nca.va.gov): There are approximately 2001 files and approximately 90 Folders.

· Mobile – (m.va.gov): Cold fusion. There is 1 page.

· Drupal – (va.gov – Burial and Memorials content, VA Location, Alerts): There are approximately 210 files.

38. As per the scope of this web content support services requirement, are there any priorities for the Department of Veterans Affairs National Cemetery Administration?

Response: See the Performance Work Statement.

39. Will there be any changes to the technologies on the new contract requirement?

Response: Yes, technological changes are anticipated. Anticipated technologies are identified in the PWS and NCA will follow RFP B.5 PWS Section 2.0 Applicable Documents policy and VA Web Governance.

40. Is there any requirement for user training during this requirement? If so, are any support documentation is required during any deliverables?

Response: Yes, there are requirements for user training in various sections of the PWS. Yes, there are support documentations required for deliverables as written in the PWS.

41. The PWS 5.1.2 states that the Contractors shall facilitate a seamless transition from the incumbent to its successor, and NCA Digital Services within the designated Transition-In Period. Will the Government provide incumbent information/contract number(s) for existing contracts for this work?

Response: Award details for the existing contract is available on Contracting Opportunities under Award number 36C78618C0081.

42. CLIN 0001 states that the contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2, 5.7 and associated subparagraphs of the PWS set forth in Section B.5 herein. 5.7 (Transition Services) is also included in CLIN 8008 (Optional Task 4, PWS 5.7). Will the Government please clarify is this is a duplication? Should outgoing transition services only be included in CLIN 8008?

Response: The selected Contractor is required to provide transition-in services in accordance with (IAW) PWS 5.1.2. under CLIN 0001 and transition-out services under CLIN 8001 IAW PWS 5.7(if exercised). See the updated Price Schedule.

43. CLIN 8001 states: This is a three (3) month effort for services IAW section 5.8 of the PWS set forth in Section B.5 herein. Can the government clarify if the correct PWS reference in 5.7?

Response: CLIN 8001 is a three (3) month effort for services IAW PWS section 5.7 of the PWS set forth in Section B.5. See the updated Price Schedule.

44. Will the government confirm how many times that CLIN 6001 (Optional Task 2) may be exercised across the entire Period of Performance?

Response: CLIN 6001 (Optional Task 2) may be exercised once within the Period of Performance.

45. The PWS states that the Contractor shall complete up to 75 new or existing web content support efforts monthly. Will the Government provide an example of an average task?

Response: The selected Contractor may be required to complete a task to add a new web page. The selected Contractor may complete an analysis of National Cemetery Homepage (NCHP) Maps, provide and demo options for solutions IAW PWS requirement.

46. Technical Volume 1: PWS states that the Technical Evaluation Team will utilize ‘Lighthouse Version 10.3 software’ to analyze each of the three (3) Offeror-provided websites for 508 desktop and mobile accessibility. If an Offeror-provided website scores less than 95 on the ‘Lighthouse Version 10.3 software’ the Offeror-provided website will be determined to be in violation of 508 accessibility standards, and thus will render the Offeror’s proposal Unacceptable and therefore, ineligible for award. Will the government accept a website that passes only under Accessibility and not under Performance, Best Practice and SEO?

Response: The Technical Evaluation Team will utilize ‘Lighthouse Version 11.0.0 software’ to analyze each of the three (3) Offeror-provided websites for 508 desktop and mobile accessibility. If an Offeror-provided website scores less than 95 on the ‘Lighthouse Version 11.0.0 software’ the Offeror-provided website will be determined to be in violation of 508 accessibility standards, and thus will render the Offeror’s proposal Unacceptable and therefore, ineligible for award.

47. Technical Volume 1: PWS states that the Technical Evaluation Team will utilize ‘Lighthouse Version 10.3 software’ to analyze each of the three (3) Offeror-provided websites for 508 desktop and mobile accessibility. If an Offeror-provided website scores less than 95 on the ‘Lighthouse Version 10.3 software’ the Offeror-provided website will be determined to be in violation of 508 accessibility standards, and thus will render the Offeror’s proposal Unacceptable and therefore, ineligible for award. Will the Government accept websites that are one or two levels down from the main website or accept a website with a subdomain?

Response: See RFP Provision E10. Evaluation.

48. Technical Volume 1: PWS states that the Technical Evaluation Team will utilize ‘Lighthouse Version 10.3 software’ to analyze each of the three (3) Offeror-provided websites for 508 desktop and mobile accessibility. If an Offeror-provided website scores less than 95 on the ‘Lighthouse Version 10.3 software’ the Offeror-provided website will be determined to be in violation of 508 accessibility standards, and thus will render the Offeror’s proposal Unacceptable and therefore, ineligible for award. Will the Government accept websites for evaluation that require a username and password provided that the vendor provides a dummy username and password?

Response: The Technical Evaluation Team will utilize ‘Lighthouse Version 11.0.0 software’ to analyze each of the three (3) Offeror-provided websites for 508 desktop and mobile accessibility. If an Offeror-provided website scores less than 95 on the ‘Lighthouse Version 11.0.0 software’ the Offeror-provided website will be determined to be in violation of 508 accessibility standards, and thus will render the Offeror’s proposal Unacceptable and therefore, ineligible for award. The Technical Evaluation team will not utilize/input Offeror-provided usernames and passwords.

49. Please confirm you want 3 volumes per the instructions and NOT a combined Synopsis/Solicitation as the solicitation is labeled.

Response: Offerors are required to submitted three volumes in accordance with RFP Provision E10. Evaluation, D Proposal Submission.

50. In Volume III, per the instructions of completing reps and certs, can we complete/include paragraph (b) ((see below)) or do you want the entire 60 + pages uploaded to the volume?

(1) Annual Representations and Certifications. Any changes provided by the Offeror in paragraph (b)(2) of this provision do not automatically change the representations and certifications in SAM.

(2) The offeror has completed the annual representations and certifications electronically in SAM accessed through http://www.sam.gov. After reviewing SAM information, the Offeror verifies by submission of this offer that the representations and certifications currently posted electronically at FAR 52.212-3, Offeror Representations and Certifications-Commercial Products and Commercial Services, have been entered or updated in the last 12 months, are current, accurate, complete, and applicable to this solicitation (including the business size standard(s) applicable to the NAICS code(s) referenced for this solicitation), at the time this offer is submitted and are incorporated in this offer by reference (see FAR 4.1201), except for paragraphs __.

[Offeror to identify the applicable paragraphs at (c) through (v) of this provision that the offeror has completed for the purposes of this solicitation only, if any.

These amended representation(s) and/or certification(s) are also incorporated in this offer and are current, accurate, and complete as of the date of this offer.

Any changes provided by the offeror are applicable to this solicitation only, and do not result in an update to the representations and certifications posted electronically on SAM.]

Response: See RFP Provision E10. Evaluation.

51. Referenced PWS 5.2 NCA Digital Services Support and 5.4 Content Support (Optional Task 1).

PWS 5.2 states "The Contractor shall complete up to 75 new or existing web content support efforts monthly”. PWS 5.4 states "The Contractor shall perform up to 75 additional tasks per month in accordance with Section 5.2."

Can the government elaborate about the types of tasks categorized as "web content support efforts" (i.e., a new webpage vs text updates)?

Response: The selected Contractor may be required to complete a task to add a new web page. The selected Contractor may complete an analysis of National Cemetery Homepage (NCHP) Maps, provide and demo options for solutions IAW PWS requirement.

52. Referenced PWS 5.2 NCA Digital Services Support.

a. What website software is powering these websites?

· https://www.va.gov

· https://www.va.govww.cem.va.gov

· vaww.nca.va.gov

· https://vlm.cem.va.gov

Response:

· https://www.va.gov NCA Burials-Memorials webpage section is in the Drupal CMS.

· https://www.cem.va.gov is in TeamSite CMS

· https://vaww.nca.va.gov is in WordPress CMS

· m.va.gov uses ColdFusion.

b. Will the web team have FTP access to the server that is hosting the websites?

Response: The selected Contractor will not have FTP access to servers.

53. Does the government have an estimated level of effort in terms of FTEs for this effort?

Response: Level of Effort information is not included in the RFP.

54. To refine the transition in approach, how have these websites historically been built? If there is an incumbent, can the government share the vendor and/or contract number?

Response: There in an incumbent performing NCA Website services. The existing contract number is 36C78618C0081.

55. May I please get the documents for the solicitation number 36C10B24R0008. I am having issues with Sam.Gov and it’s not allowing me to see all the documents and information so I can send you, my bid.

Response: Please contact Sam.gov to resolve access issues.

C. RFP B.4 Price Schedule is updated to update the Descriptive Data PWS section reference in Contract Line-Item Numbers (CLIN) 0001, 0001AI, 8001 though 8001AB as follows:

1. CLIN 0001, Web Content Support for NCA Digital Services, Descriptive Data is changed to remove PWS ‘section 5.7’ reference.

From:

Descriptive Data: The contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2, 5.7 and associated subparagraphs of the PWS set forth in Section B.5 herein.

To:

Descriptive Data: The contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2, and associated subparagraphs of the PWS set forth in Section B.5 herein.

2. CLIN 0001AI, Transition-In Plan, Descriptive Data is changed to correct a typographical error from ‘PWS 51.2’ to ‘PWS 5.1.2’.

From:

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 51.2 of the PWS set forth in Section B.5 herein.

To:

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 5.1.2 of the PWS set forth in Section B.5 herein.

3. CLIN 8001, Transition Support and Plan, Descriptive Data is changed to update PWS section reference from ‘section 5.8’ to ‘section 5.7.’

From:

Descriptive Data: This is a three (3) month effort for services IAW section 5.8 of the PWS set forth in Section B.5 herein.

To:

Descriptive Data: This is a three (3) month effort for services IAW section 5.7 of the PWS set forth in Section B.5 herein.

4. CLIN 8001AA Deliverable: Transition-Out Plan Descriptive Data is changed to update PWS section reference from ‘section 5.8’ to ‘section 5.7.’

From:

Descriptive Data: The contractor shall deliver Transition Support and Plan IAW section 5.8 of the PWS set forth in Section B.5 herein.

To:

Descriptive Data: The contractor shall deliver Transition Support and Plan IAW section 5.7 of the PWS set forth in Section B.5 herein.

5. CLIN 8001AB Deliverable: Certificate of Transition Completion Descriptive Data is changed to update PWS section reference from ‘section 5.8’ to ‘section 5.7.’

From:

Descriptive Data: The contractor shall deliver Transition Support and Plan IAW section 5.8 of the PWS set forth in Section B.5 herein.

To:

Descriptive Data: The contractor shall deliver a certificate of transition completion IAW section 5.7 of the PWS set forth in Section B.5 herein.

6. RFP B.4 PRICE SCHEDULE is removed and replaced with the following:

CLIN
Description of Supplies/Services
Qty
Unit of Issue
Unit Price
Total Price

The Contractor shall provide Website Content Management Support for National Cemetery Administration Digital Services.

The Contractor shall provide Website Content Management Support for National Cemetery Administration Digital Services in accordance with the Performance Work Statement. All work to be accomplished shall meet the specifications outlined in the PWS.

Inspection/Acceptance/FOB: Destination.

Product Service Code (PSC): DA01

Integrated Purchase Request (IPR): To Be Provided at Award (TBP).

IPR LINE Number: TBP ARM No.: TBP

Transition-In Period: December 22, 2023, through December 31, 2023

Performance Period: January 1, 2024, through December 31, 2024

Deliver To Point of Contact: TBP at Award

0001
Web Content Support for NCA Digital Services

Descriptive Data: The contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2 and associated subparagraphs of the PWS set forth in Section B.5 herein.

12
Months
$________
$________
0001AA
Deliverable: Kickoff Meeting Presentation

Performance: Due 30 days after contract award.

Descriptive Data: The contractor shall deliver the kickoff meeting presentation IAW section 5.1 of the PWS set forth in Section B.5 of this herein

1
LOT

(LT)

Not Separately Priced (NSP)
NSP
0001AB
Deliverable: Contractor Project Management Plan

Performance: Due 10 days after contract award and updated monthly thereafter.

Descriptive Data: The contractor shall deliver a contractor project management plan IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
0001AC
Deliverable: Monthly Progress Report

Performance: Due the fifth day of each month throughout the period of performance (PoP).

Descriptive Data: The contractor shall deliver a monthly progress report IAW section 5.1.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
0001AD
Deliverable: Digital Media Products Analysis Reports

Performance: Due 14 days after completion of the Analysis.

Descriptive Data: The contractor shall deliver a digital media products analysis reports IAW section 5.2 of the PWS set forth in Section B.5 herein

1
LT
NSP
NSP
0001AE
Deliverable: Digital Service Document

Performance: Due 30 days after contract award and updated monthly.

Descriptive Data: The contractor shall deliver the digital service document IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
0001AF
Deliverable: Monthly NCA Intranet XML File

Performance: Due seven (7) business days after receipt of the Databook Excel file and updated monthly.

Descriptive Data: The contractor shall deliver the monthly NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 of this herein.

1
LT
NSP
NSP
0001AG
Deliverable: Annual NCA Intranet XML File

Performance: Due 30 days after receipt of the Databook Excel file and updated annually.

Descriptive Data: The contractor shall deliver the annual NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
0001AH
Deliverable: Contractor Staff Roster

Performance: Due three (3) days after award and updated throughout the PoP.

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 6.2.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
0001AI
Deliverable: Transition-In Plan

Performance: Due ten (10) days after award.

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 5.1.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP

Base Period Total

$TBP

This 12-month option period may be exercised in accordance with FAR 52.217 -9 Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option period shall commence immediately after expiration of the previous period of performance.

Option Period 1:

Website Content Management Support for National Cemetery Administration Digital Services.

Performance Period: January 1, 2025, through December 31, 2025 (if exercised).

Inspection/Acceptance/FOB: Destination.

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Deliver To Point of Contact: TBP

1001
Web Content Support for NCA Digital Services

Descriptive Data: The contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2, 5.3 and associated subparagraphs of the PWS set forth in Section B.5 herein

12
Months
$________
$________
1001AA
Deliverable: Kickoff Meeting Presentation

Performance: Due 30 days after commencement of option.

Descriptive Data: The contractor shall deliver the kickoff meeting presentation IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
1001AB
Deliverable: Contractor Project Management Plan

Performance: Due 10 days after commencement of option and updated monthly thereafter.

Descriptive Data: The contractor shall deliver a contractor project management plan IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
1001AC
Deliverable: Monthly Progress Report

Performance: Due the fifth day of each month throughout the period of performance (PoP).

Descriptive Data: The contractor shall deliver a monthly progress report IAW section 5.1.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
0001AD
Deliverable: Digital Media Products Analysis Reports

Performance: Due 14 days after completion of the Analysis.

Descriptive Data: The contractor shall deliver a digital media products analysis reports IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
1001AE
Deliverable: Digital Service Document

Performance: Due 30 days after commencement of option and updated monthly.

Descriptive Data: The contractor shall deliver the digital service document IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
1001AF
Deliverable: Monthly NCA Intranet XML File

Performance: Due seven (7) business days after receipt of the Databook Excel file and updated monthly.

Descriptive Data: The contractor shall deliver the monthly NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
1001AG
Deliverable: Annual NCA Intranet XML File

Performance: Due 30 days after receipt of the Databook Excel file and updated monthly.

Descriptive Data: The contractor shall deliver the annual NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
1001AH
Deliverable: Contractor Staff Roster

Performance: Due three (3) days after commencement of option and updated throughout the PoP.

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 6.2.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP

Option Period 1 Total

This 12-month option period may be exercised in accordance with FAR 52.217 -9 Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option period shall commence immediately after expiration of the previous period of performance.

Option Period 2:

Website Content Management Support for National Cemetery Administration Digital Services.

Inspection/Acceptance/FOB: Destination.

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Performance Period: January 1, 2026, through December 31, 2026 (if exercised).

2001
Web Content Support for NCA Digital Services

Descriptive Data: The contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2, 5.3 and associated subparagraphs of the PWS set forth in Section B.5 herein.

12
Months
$________
$________
2001AA
Deliverable: Kickoff Meeting Presentation

Performance: Due 30 days after commencement of option.

Descriptive Data: The contractor shall deliver the kickoff meeting presentation IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
2001AB
Deliverable: Contractor Project Management Plan

Performance: Due 10 days after commencement of option and updated monthly thereafter.

Descriptive Data: The contractor shall deliver a contractor project management plan IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
2001AC
Deliverable: Monthly Progress Report

Performance: Due the fifth day of each month throughout the period of performance (PoP).

Descriptive Data: The contractor shall deliver a monthly progress report IAW section 5.1.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
2001AD
Deliverable: Digital Media Products Analysis Reports

Performance: Due 14 days after completion of the Analysis.

Descriptive Data: The contractor shall deliver a digital media products analysis reports IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
2001AE
Deliverable: Digital Service Document

Performance: Due 30 days after commencement of option and updated monthly.

Descriptive Data: The contractor shall deliver the digital service document IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
2001AF
Deliverable: Monthly NCA Intranet XML File

Performance: Due seven (7) business days after receipt of the Databook Excel file and updated monthly.

Descriptive Data: The contractor shall deliver the monthly NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
2001AG
Deliverable: Annual NCA Intranet XML File

Performance: Due 30 days after receipt of the Databook Excel file and updated annually.

Descriptive Data: The contractor shall deliver the annual NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
2001AH
Deliverable: Contractor Staff Roster

Performance: Due three (3) days after commencement of option and updated throughout the PoP.

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 6.2.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP

Option Period 2 Total

This 12-month option period may be exercised in accordance with FAR 52.217 -9 Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option period shall commence immediately after expiration of the previous period of performance.

Option Period 3: Website Content Management Support for National Cemetery Administration Digital Services.

Inspection/Acceptance/FOB: Destination.

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Performance Period: January 1, 2027, through December 31, 2027 (if exercised).

3001
Web Content Support for NCA Digital Services

Descriptive Data: The contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2, 5.3 and associated subparagraphs of the PWS set forth in Section B.5 herein.

12
Months
$________
$________
3001AA
Deliverable: Kickoff Meeting Presentation

Performance: Due 30 days after commencement of option.

Descriptive Data: The contractor shall deliver the kickoff meeting presentation IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
3001AB
Deliverable: Contractor Project Management Plan

Performance: Due 10 days after commencement of option and updated monthly thereafter.

Descriptive Data: The contractor shall deliver a contractor project management plan IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
3001AC
Deliverable: Monthly Progress Report

Performance: Due the fifth day of each month throughout the period of performance (PoP).

Descriptive Data: The contractor shall deliver a monthly progress report IAW section 5.1.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
3001AD
Deliverable: Digital Media Products Analysis Reports

Performance: Due 14 days after completion of the Analysis.

Descriptive Data: The contractor shall deliver a digital media products analysis reports IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
3001AE
Deliverable: Digital Service Document

Performance: Due 30 days after commencement of option and updated monthly.

Descriptive Data: The contractor shall deliver the digital service document IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
3001AF
Deliverable: Monthly NCA Intranet XML File

Performance: Due seven (7) business days after receipt of the Databook Excel file and updated monthly.

Descriptive Data: The contractor shall deliver the monthly NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
3001AG
Deliverable: Annual NCA Intranet XML File

Performance: Due 30 days after receipt of the Databook Excel file and updated annually.

Descriptive Data: The contractor shall deliver the annual NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
3001AH
Deliverable: Contractor Staff Roster

Performance: Due three (3) days after commencement of option and updated throughout the PoP.

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 6.2.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP

Option Period 3 Total

This 12-month option period may be exercised in accordance with FAR 52.217 -9 Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option period shall commence immediately after expiration of the previous period of performance.

Option Period 4: Website Content Management Support for National Cemetery Administration Digital Services.

Inspection/Acceptance/FOB: Destination.

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Performance Period: January 1, 2028, through December 31, 2028 (if exercised).

4001
Web Content Support for NCA Digital Services

Descriptive Data: The contractor shall deliver web content support for NCA digital services IAW Sections 5.1, 5.2, 5.3 and associated subparagraphs of the PWS set forth in Section B.5 herein.

12
Months
$________
$________
4001AA
Deliverable: Kickoff Meeting Presentation

Performance: Due 30 days after commencement of option.

Descriptive Data: The contractor shall deliver the kickoff meeting presentation IAW section 5.1 of the PWS set forth in Section B.5 o herein.

1
LT
NSP
NSP
4001AB
Deliverable: Contractor Project Management Plan

Performance: Due 10 days after commencement of option and updated monthly thereafter.

Descriptive Data: The contractor shall deliver a contractor project management plan IAW section 5.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
4001AC
Deliverable: Monthly Progress Report

Performance: Due the fifth day of each month throughout the period of performance (PoP).

Descriptive Data: The contractor shall deliver a monthly progress report IAW section 5.1.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
4001AD
Deliverable: Digital Media Products Analysis Reports

Performance: Due 14 days after completion of the Analysis.

Descriptive Data: The contractor shall deliver a digital media products analysis reports IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
4001AE
Deliverable: Digital Service Document

Performance: Due 30 days after commencement of option and updated monthly.

Descriptive Data: The contractor shall deliver the digital service document IAW section 5.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
4001AF
Deliverable: Monthly NCA Intranet XML File

Performance: Due seven (7) business days after receipt of the Databook Excel file and updated monthly.

Descriptive Data: The contractor shall deliver the monthly NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
4001AG
Deliverable: Annual NCA Intranet XML File

Performance: Due 30 days after receipt of the Databook Excel file and updated annually.

Descriptive Data: The contractor shall deliver the annual NCA Intranet XML file IAW section 5.2.1 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP
4001AH
Deliverable: Contractor Staff Roster

Performance: Due three (3) days after commencement of option and updated throughout the PoP.

Descriptive Data: The contractor shall deliver the contractor staff roster IAW section 6.2.2 of the PWS set forth in Section B.5 herein.

1
LT
NSP
NSP

Option Period 4 Total

Content Support Services Option Task(s) 1

IAW FAR 52.217-7 Option to Increase Quantities– Separately Priced Line Items The Government may unilaterally exercise at its discretion and in accordance with FAR 52.217-7, the following optional task(s). The contractor shall perform only if the Government issues a modification to the contract exercising the option. This optional task may be exercised up to four times. Each CLIN represent 1 instance. Option CLINs must be exercised within 48-months of award.

Delivery Details: TBD when exercised

Content Support Services

Performance: 12-months after commencement of optional task 1.

Inspection/Acceptance/FOB: Destination

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Descriptive Data: This is a 12-month effort for services IAW section 5.4 of the PWS set forth in Section B.5 herein.

12
Months
$________
$________

Content Support Services

Performance: 12-months after commencement of optional task 1.

Inspection/Acceptance/FOB: Destination

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Descriptive Data: This is a 12-month effort for services IAW section 5.4 of the PWS set forth in Section B.5 herein.

12
Months
$________
$________

Content Support Services

Performance: 12-months after commencement of optional task 1.

Inspection/Acceptance/FOB: Destination

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Descriptive Data: This is a 12-month effort for services IAW section 5.4 of the PWS set forth in Section B.5 herein.

12
Months
$________
$________

Content Support Services

Performance: 12-months after commencement of optional task 1.

Inspection/Acceptance/FOB: Destination

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Descriptive Data: This is a 12-month effort for services IAW section 5.4 of the PWS set forth in Section B.5 herein.

12
Months
$________
$________

Content Support Services Optional Task Total

GA4 Recommendations Option Task(s) 2

The Government may unilaterally exercise at its discretion and in accordance with FAR 52.217-7, the following optional task(s). The contractor shall perform only if the Government issues a modification to the contract exercising the option. Option CLINs must be exercised within 48-months of award.

Delivery Details: TBD when exercised

6001
GA4 Recommendations

Performance: 12-months after commencement of optional task 2

Inspection/Acceptance/FOB: Destination

PSC: DA01

IPR Number: TBD IPR LINE Number: TBD ARM No.: TBD

Descriptive Data: This is a 12-month effort for services IAW section 5.5 of the PWS set forth in Section B.5 herein.

12
Months
$________
$________
6001AA
Deliverable: GA4 Analysis Reports

Performance: Due 30 days after receipt of the Excel file

Descriptive Data: The contractor shall deliver the GA4 analysis…

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