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TAC-20-53098 Cisco Business Critical Enterprise Service Agreement
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36C10B19R0043

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

DUNS:

DUNS+4:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. 2/2012)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

36C10B19R0043 09-03-2019 Jamie McPherson 732-795-1090 09-13-2019

@ 12PM EST

Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way Eatontown NJ 07724

X

541512 $27.5 Million

N/A

See Delivery Schedule

Department of Veterans Affairs Technology Acquisition Center

23 Christopher Way

Department of Veterans Affairs Technology Acquisition Center Financial Services Center PO Box 149971 Austin TX 78714-8971

Cisco Business Critical Enterprise Service Agreement

See Section B.4 Price Schedule

POCs:

Contract Specialist: Jamie McPherson, 732-795-1090 jamie.mcpherson@va.gov

Contracting Officer: Juan Quinones, 732-440-9714 juan.quinones@va.gov

Juan Quinones Contracting Officer

Table of Contents

SECTION A1
A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS1
SECTION B - CONTINUATION OF SF 1449 BLOCKS6
B.1 GOVERNING LAW6
B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT7
B.3 CONTRACT ADMINISTRATION DATA9
B.4 PRICE SCHEDULE10
B.5 PERFORMANCE WORK STATEMENT61
1.0BACKGROUND62
2.0APPLICABLE DOCUMENTS63
3.0SCOPE OF WORK66
4.0PERFORMANCE DETAILS67
4.1PERFORMANCE PERIOD67
4.2PLACE OF PERFORMANCE67
4.3TRAVEL67
5.0SPECIFIC TASKS AND DELIVERABLES68
5.1PROGRAM MANAGEMENT68
5.1.1CONTRACTOR PROGRAM MANAGEMENT PLAN68
5.1.2JOINT PROGRAM MANAGEMENT OFFICE68
5.1.3GENERAL REPORTING REQUIREMENTS69
5.1.3.1CBCESA MONTHLY STATUS REPORTING69
5.1.3.2CBCESA SERVICE LEVEL AGREEMENT MONITORING PLAN AND REPORT69
5.1.4PROGRAM MEETINGS70
5.1.4.1TECHNICAL KICKOFF MEETING70
5.1.4.2WEEKLY JOINT PROGRAM MANAGEMENT OFFICE MEETING70
5.1.4.3QUARTERLY STEERING COMMITTEE MEETING70
5.1.4.4BI-ANNUAL EXECUTIVE PROGRAM MANAGEMENT REVIEWS (PMR)70
5.1.4.5AD HOC/TIGER TEAM MEETINGS71
5.2CISCO SMART NET TOTAL CARE SERVICES71
5.2.1TECHNICAL ASSISTANCE CENTER71
5.2.2CLASSIFIED NETWORK SERVICES-HIGH TOUCH TECHNICAL SERVICES (CNS-HTTS)73
5.2.3ADVANCED HARDWARE REPLACEMENT73
5.2.3.1MISSION CRITICAL SUPPORT UPGRADE73
5.2.4SOFTWARE DEVELOPERS75
5.2.5PRODUCT BUSINESS UNITS75
5.2.6PRODUCTIVITY TOOLS AND SOFTWARE75
5.2.7TROUBLESHOOTING TOOLS AND SUPPORT76
5.3CISCO SOFTWARE SUPPORT SERVICES (SWSS) FOR CISCO UNIFIED BORDER ELEMENT (CUBE)S AND CISCO® UNIFIED SESSION INITIATION PROTOCOL (SIP)76
5.3.1CISCO CLOUD SERVICES ROUTER (CSR) 1000v SUPPORT76
5.3.2SUPPORT EXCLUSIONS77
5.4CISCO COLLABORATION FLEX ENTERPRISE SERVICE77
5.4.1ENTERPRISE CALLING SERVICES77
5.4.2ENTERPRISE CONTACT CENTER SERVICES78
5.4.3CISCO COLLABORATION FLEX ENTERPRISE SUPPORT AND BASE REQUIREMENTS78
5.5CISCO BUSINESS CRITICAL SERVICES80
5.5.1CISCO OPTIMIZATION SERVICES80
5.5.2OPTIMIZATION ENGINEERING SUPPORT81
5.5.3SOFTWARE STRATEGY81
5.5.4HARDWARE STRATEGY81
5.5.5DESIGN STRATEGY81
5.5.6CHANGE MANAGEMENT STRATEGY82
5.5.7SECURITY VULNERABILITY REPORTING82
5.5.8HOSTED LAB TEST CYCLES83
5.5.9ROUTING & SWITCHING OPTIMIZATION SERVICE84
5.5.9.1ARCHITECTURE DESIGN REVIEW84
5.5.9.2STABILITY AUDIT84
5.5.10BUSINESS ROUTING AND SWITCHING STRATEGY CONSULTING85
5.5.11UNIFIED COMMUNICATIONS OPTIMIZATION SERVICE85
5.5.11.1ARCHITECTURE DESIGN REVIEW85
5.5.11.2SYSTEM ANALYSIS86
5.5.11.3STABILITY AUDIT86
5.5.12BUSINESS UNIFIED COMMUNICATION CONSULTING87
5.5.13DATA CENTER/UNIFIED COMPUTING OPTIMIZATION SERVICE87
5.5.13.1ARCHITECTURE DESIGN REVIEW (ADR)87
5.5.13.2STABILITY AUDIT88
5.5.14BUSINESS CISCO DATA CENTER/COMPUTING CONSULTING89
5.5.15WIRELESS LANS OPTIMIZATION SERVICE89
5.5.15.1ARCHITECTURE DESIGN REVIEW89
5.5.15.2STABILITY AUDIT90
5.5.16BUSINESS CISCO WIRELESS LAN NETWORK CONSULTING90
5.5.17TELEPRESENCE (BUSINESS VIDEO) OPTIMIZATION SERVICE91
5.5.17.1ARCHITECTURE/STABILITY REVIEW-EVTN91
5.5.18BUSINESS VIDEO STRATEGY CONSULTING91
5.5.19CISCO FOCUSED TECHNICAL SUPPORT SERVICES92
5.5.19.1HIGH TOUCH OPERATIONS MANAGER92
5.5.19.2CASE MANAGEMENT92
5.5.19.3ASSET AND CISCO PORTAL MANAGEMENT SUPPORT93
5.5.19.4INVENTORY COLLECTION TOOLS93
5.5.19.5CISCO DIGITAL NETWORK ARCHITECTURE (DNA) CENTER DASHBOARD AND APPLIANCE LIMITED SUPPORT94
5.5.20KNOWLEDGE TRANSFER, MENTORING, AND TRAINING SUPPORT94
5.5.20.1GENERAL KNOWLEDGE TRANSFERS94
5.5.20.2CISCO LEARNING CREDITS95
5.5.20.3TECHNICAL KNOWLEDGE LIBRARY (TKL)96
5.5.20.4CISCO PLATINUM LEARNING LIBRARY (CPLL) ACCESS96
5.5.20.5CISCO MODELING LABS (CML) CORPORATE EDITION PLATFORM97
5.5.21CBCESA INVENTORY MANAGEMENT97
5.5.21.1MASTER INVENTORY REPORTING97
5.5.21.2INSTALL BASE REPORT97
5.5.21.3CISCO COLLABORATION FLEX SERVICE REPORT98
5.5.21.4CBCESA INVENTORY RECONCILIATION/TRUE-UP AND TRUE-FORWARD98
5.5.21.5INSTALL BASE RECONCILIATION/TRUE-UP PROCESS98
5.5.21.6CISCO COLLOBRATION FLEX SERVICE INVENTORY TRUE-FORWARD PROCESS100
5.5.22CBCESA USER ACCESS AND REPORTING100
5.6SYSTEM AND ORGANIZATIONAL CONTROLS (SOC) FOR SERVICE ORGANIZATIONS REPORTING REQUIREMENTS101
5.6.1SERVICE ORGANIZATION CONTROL (SOC) REPORTING101
5.6.2SERVICE ORGANIZATION CONTROL REPORTING - SPECIFICATIONS AND DELIVERABLES101
5.7RIGHTS IN COMMERCIAL LICENSES AND TECHNICAL DATA AND REPORTS103
6.0GENERAL REQUIREMENTS103
6.1ENTERPRISE AND IT FRAMEWORK103
6.1.1VA TECHNICAL REFERENCE MODEL103
6.1.2FEDERAL IDENTITY, CREDENTIAL, AND ACCESS MANAGEMENT (FICAM)103
6.1.3INTERNET PROTOCOL VERSION 6 (IPV6)104
6.1.4TRUSTED INTERNET CONNECTION (TIC)105
6.1.5STANDARD COMPUTER CONFIGURATION105
6.1.6VETERAN FOCUSED INTEGRATION PROCESS (VIP)105
6.1.7PROCESS ASSETT LIBRARY (PAL)106
6.1.8AUTHORITATIVE DATA SOURCES106
6.2SECURITY AND PRIVACY REQUIREMENTS107
6.2.1POSITION/TASK RISK DESIGNATION LEVEL(S)107
6.2.2CONTRACTOR PERSONNEL SECURITY REQUIREMENTS107
6.3METHOD AND DISTRIBUTION OF DELIVERABLES109
6.4PERFORMANCE METRICS109
6.4.1DELIVERABLE METRICS/SERVICE LEVEL AGREEMENTS (SLA)110
6.5FACILITY/RESOURCE PROVISIONS112
6.6GOVERNMENT FURNISHED PROPERTY113
ADDENDUM A – ADDITIONAL VA REQUIREMENTS, CONSOLIDATED115
ADDENDUM B – VA INFORMATION AND INFORMATION SYSTEM SECURITY/PRIVACY LANGUAGE121
SECTION C - CONTRACT CLAUSES131
C.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)131
C.2 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS—COMMERCIAL ITEMS (AUG 2019)132
C.3 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)139
SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS140
SECTION E - SOLICITATION PROVISIONS141
E.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)141
E.2 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL ITEMS (OCT 2018)141
E.3 52.216-1 TYPE OF CONTRACT (APR 1984)159
E.4 52.233-2 SERVICE OF PROTEST (SEP 2006)159
E.5 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION (OCT 2018)160
E.6 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)160
E.7 BASIS FOR AWARD161
E. 8 FACTORS TO BE EVALUATED161
E.9 EVALUATION APPROACH161
E.10 PROPOSAL SUBMISSION163

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Order. Commercial license agreements may be made a part of this Order but only if both parties expressly make them an addendum hereto. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. §3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this Clause and any provision in the Order or the commercial license agreement or elsewhere, the terms of this Clause shall prevail. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ). 28 U.S.C. § 516. At the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Order must be made by contract/order modification (Standard Form 30) and shall only be effected by a warranted Contracting Officer. Nothing in this Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

(1) Definitions.

(a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

(b) Licensor. The term “licensor” shall mean the contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “contractor” is the party identified in Block 17a on the SF1449. If the contractor is a reseller and not the Licensor, the contractor remains responsible for performance under this order.

(c)Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

(d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

(e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

(f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

(g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2) Software License

(a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software

(b) The Government may use the software in a networked environment. Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

All limitation of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3) Software Maintenance and Technical Support

(a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this contract or order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received the contractor is neither authorized nor permitted to renew any of the previously furnished services.

(b) The contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the contractor to its commercial customers so as to cause the software to perform according to its specifications, documentation or demonstrated claims.

(c) Any telephone support provided by contractor shall be at no additional cost.

(d) The contractor shall provide all maintenance services in a timely manner in accordance with the contractor’s customary practice or as defined in the Performance Work Statement/Product Description. However, prolonged delay (exceeding 2 business days) in resolving software problems will be noted in the Government’s various past performance records on the contractor (e.g., www.ppirs.gov).

(e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4) Disabling Software Code. The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5) Manuals and Publications. Upon Government request, the contractor shall furnish the most current version of the user manual and publications for all products/services provided under this contract or order at no cost.

B.3 CONTRACT ADMINISTRATION DATA

(continuation from Standard Form 1449, block 18A.)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: To Be Determined.

b. GOVERNMENT: Contracting Officer 36C10B Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown NJ 07724

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X]
52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly[]
b. Semi-Annually[]
c. Other[X] Upon acceptance of Deliverables, IAW Section B.4, Price Schedule

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO
DATE

B.4 PRICE SCHEDULE

All deliverables must be submitted electronically to the VA Program Manager (PM), Contracting Officer’s Representative (COR), and Contracting Officer unless otherwise specified in the line item. Please be advised that in accordance with Federal Acquisition Regulation (FAR) Part 2.101, a “day” means, unless otherwise specified, a CALENDER day. Additionally, deliverables with due dates falling on a weekend or holiday shall be submitted the following Government work day after the weekend or holiday.

The Price Schedule contains Contract Line Items Numbers (CLIN) identified as not separately priced (NSP). This means the price for the line item is included in the price of another, related line item. The Contractor shall not invoice the Government for any portion of the contract line item which contains an NSP until the Contractor has delivered the total quantity of all related contract line items and the Government has accepted them.

The Contractor shall meet all Deliverable Metrics/Service Level Agreements (SLA) as described in the Performance Work Statement (PWS). However, if the Contractor’s performance falls below a required service level, the Contractor shall only be paid for the lower service level provided. See Section B.5 Performance Work Statement, Section 6.4.1 for Deliverable Metrics/SLA Performance.

NOTE: Vendors are instructed to see solicitation Section E for proposal submission instructions inclusive of the price proposal. Section B.4 Price schedule is for informational purposes only for solicitation. Vendors are cautioned that alterations to the line items as specified below may render quotes unacceptable. All questions shall be directed to the Contract Jamie McPherson, Jamie.McPherson@va.gov and Contracting Officer, Juan Quinones, Juan.Quinones@va.gov prior to the closing date and time specified in the Request for Proposal (RFP).

F.O.B.: Destination Inspection/Acceptance: Destination

Electronic Submission to: VA PM, COR, and CO

BASE PERIOD

Period of Performance (PoP) shall be 12 months from the date of award.

CLIN
DESCRIPTION
QTY
UNIT
UNIT PRICE
TOTAL PRICE
0001
Program Management in accordance with (IAW) Performance Work Statement (PWS) 5.1.

Period of performance (PoP) is 12 months from date of award.

The Price of this Contract Line Item Number (CLIN) and its Sub Contract Line Item Numbers (SLIN) shall be allocated to CLINs 0002 and 0004

12
MO
NSP
NSP
0001AA
Contract Project Management Plan IAW paragraph 5.1.1 of the Performance Work Statement.

Due 10 business days after receipt of contract. The Contractor shall update and maintain and deliver the CPMP throughout the period of performance.

1
LO
NSP
NSP
0001AB
Contractor Staff Support Roster IAW paragraph 5.1.2 of the PWS.

Due within five business days of a change or one business day prior to weekly Joint Program Management Office (JPMO) Meeting.

1
LO
NSP
NSP
0001AC
Cisco Business Critical Enterprise Service Agreement (CBCESA) Monthly Status Report IAW paragraph 5.1.3.1 of the PWS.

Due monthly throughout the PoP. The CBCESA Monthly Status Report shall be delivered the last day of the preceding month.

12
MO
NSP
NSP
0001AD
CBCESA Service Level Agreement (SLA) Monitoring Plan IAW paragraph 5.1.3.2 of the PWS.

Due within 15 business days of award and updated periodically thereafter

12
MO
NSP
NSP
0001AE
CBCESA SLA Monitoring Report IAW paragraph 5.1.3.2 of the PWS.

Due monthly after first 30 business days of award and updated periodically thereafter

12
MO
NSP
NSP
0001AF
Technical Kickoff Meeting Minutes IAW paragraph 5.1.4.1 of the PWS.

Due within five business days after the Kickoff Meeting.

1
EA
NSP
NSP
0001AG
Weekly Joint Program Management Office (JPMO) Meeting Minutes IAW paragraph 5.1.4.2 of the PWS.

Due one day prior to the next meeting or within three business days, whichever comes first.

52
EA
NSP
NSP
0001AH
Steering Committee Slides/Minutes IAW paragraph 5.1.4.3 of the PWS.

Due No Later Than (NLT) four hours prior to the Steering Committee Meeting throughout the PoP.

4
EA
NSP
NSP
0001AJ
Bi-Annual PMR Minutes IAW paragraph 5.1.4.4 of the PWS.

Due within five business days after the meeting.

2
EA
NSP
NSP
0001AK
Ad-Hoc/Tiger Team Meeting Minutes IAW paragraph 5.1.4.5 of the PWS.

Due one day prior to the next meeting or within five business days, whichever comes first

1
LO
NSP
NSP
0002
Cisco Base Services (SmartNet Total Care, Software Support Service, Business Critical Services) IAW PWS paragraphs 5.2, 5.3, 5.5, 5.6 and their subtasks.

Install Base Band ($ Million):

$800M – $900M

PoP: 12 months from date of award.

12
MO
$
$
0002AA
Mission Critical Device Listing IAW PWS paragraphs 5.2.3.1.

Due within 48 hours of request from COR and on a 6-month basis.

1
LO
NSP
NSP
0003
Cisco Software Support Services (SWSS) for Cisco Collaboration Edge and Unified Session Initiation Protocol (SIP)Proxy IAW PWS paragraph 5.3 and its subtasks.

PoP: 12 months from date of award.

The Price for this CLIN shall be allocated to CLIN 0002

12
MO
NSP
NSP
0004
Cisco Collaboration Flex Enterprise Service IAW PWS paragraphs 5.4 and its subtasks.

Collaboration Flex Band (Knowledge Workers (KW)):

260,000 - 311,999 KWs

PoP: 12 months from date of award.

12
MO
$
$
0004AA
Collaboration Flex Enterprise Service Workspace IAW PWS paragraph 5.4.3.

Due within 30 business days of award.

1
EA
NSP
NSP
0005
Cisco Business Critical Services IAW PWS Paragraphs 5.5 and its subtasks.

PoP: 12 months from date of award.

The Price for this CLIN and it its SLINs shall be allocated to CLIN 0002

12
MO
NSP
NSP
0005AA
Contractor/Network Consulting Engineering (NCE) Support Team Roster(s) IAW PWS paragraph 5.5.1 of the PWS.

Due quarterly after the date of award.

1
LO
NSP
NSP
0005AB
Solution Delivery (SD) and Infrastructure Operations (IO) Documentation Reviews

IAW PWS paragraph 5.5.5.

Due within 10 business days of meeting.

1
LO
NSP
NSP
0005AC
Change Management Strategy Report IAW PWS paragraph 5.5.6.

Due 180 days after award

1
LO
NSP
NSP
0005AD
Monthly Security Vulnerability/Common Services Platform Collector (CSPC) Report IAW PWS paragraph 5.5.7.

Due Monthly throughout the PoP.

12
EA
NSP
NSP
0005AE
Hosted Lab Test Cycles Solution Requirement Document (SRD) IAW PWS paragraph 5.5.8.

Due within 10 business days of VA request

1
LO
NSP
NSP
0005AF
Hosted Lab Low Level Design Document (LLD) IAW PWS paragraph 5.5.8.

Due within 10 business days of VA request

1
LO
NSP
NSP
0005AG
Hosted Lab Test Plan IAW PWS paragraph 5.5.8.

Due within 10 business days of VA request

1
LO
NSP
NSP
0005AH
Hosted Lab Test Reports IAW PWS paragraph 5.5.8.

Due within 15 business days after testing is completed

1
LO
NSP
NSP
0005AJ
Hosted Lab Status Reporting IAW PWS paragraph 5.5.8.

Due monthly as part of CLIN 0001AC

1
LO
NSP
NSP
0005AK
Routing and Switching Architecture Design Review Report IAW PWS paragraph 5.5.9.1.

Due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
0005AL
Routing and Switching Stability Audit Report IAW PWS paragraph 5.5.9.2.

Due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
0005AM
Routing and Switching Network Strategy Report IAW PWS paragraph 5.5.10.

Due within 60 days of the topic being provided by VA.

4
EA
NSP
NSP
0005AN
Routing and Switching Consulting Sessions IAW PWS paragraph 5.5.10.

The Contractor shall deliver up to three strategy consulting sessions annually not to exceed four hours in length per session on a topic requested by a VA Technology Program Managers (TPM) via the COR to include remote lab access. These reports shall be due within 60 days of the topic being provided by VA.

3
EA
NSP
NSP
0005AP
Unified Communications (UC) Architecture Design Review Report IAW PWS paragraph 5.5.11.1.

Due quarterly throughout the PoP.

LO
NSP
NSP
0005AQ
UC System Analysis Report IAW PWS paragraph 5.5.11.2.

Due within 60 days of the topic being provided by VA

1
LO
NSP
NSP
0005AR
UC Stability Audit Report IAW PWS paragraph 5.5.11.3.

Due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
0005AS
UC Consulting Sessions IAW PWS paragraph 5.5.12.

The Contractor shall deliver up to two strategy consulting sessions annually not to exceed four hours in length per session on a topic requested by a VA Technology Program Managers (TPM) via the COR to include remote lab access. These reports shall be due within 60 days of the topic being provided by VA.

2
EA
NSP
NSP
0005AT
UC Infrastructure Strategy Roadmap Report IAW PWS paragraph 5.5.12 of the PWS.

The Contractor shall deliver up to two UC Consulting sessions annually not to exceed four hours in length per consulting session on a topic requested by the TPM to include remote lab access. These reports shall be due within 60 days of the topic being provided by VA.

2
EA
NSP
NSP
0005AU
Data Center/Unified Computing Architectural Assessment Plan (AAP) IAW PWS paragraph 5.5.13.1.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005AV
Data Center/Unified Computing Architecture Design Review Report

IAW paragraph 5.5.13.1 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

5
EA
NSP
NSP
0005AW
Data Center/Unified Computing Consolidated Architecture Design Review Report IAW paragraph 5.5.13.1of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005AX
Data Center/Unified Computing Stability Audit Report IAW paragraph 5.5.13.2 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005AY
Data Center/Computing Infrastructure Strategy Roadmap Report IAW paragraph 5.5.14 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005AZ
Wireless LAN Architecture Design Review Report IAW paragraph 5.5.15.1 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005BA
Wireless LAN Stability Audit Report

IAW paragraph 5.5.15.2 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005BB
Wireless LAN Network Infrastructure Strategy Roadmap Report IAW paragraph 5.5.16 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

4
EA
NSP
NSP
0005BC
Enterprise Video Teleconferencing Network (EVTN) Architecture/Stability Review Report IAW paragraph 5.5.17.1 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005BD
EVTN Business Video Strategy Roadmap Report IAW paragraph 5.5.18 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
0005BE
Common Services Platform Collector / Telepresence Management System Derived Improvement Report IAW paragraph 5.5.19.4 of the PWS

Due within three (3) business days of request by VA, but no less than quarterly.

1
EA
NSP
NSP
0005BF
Cisco DNA Appliance Report IAW paragraph 5.5.19.5 of the PWS

Due within 30 business days of award.

1
LO
NSP
NSP
0005BG
Monthly Knowledge Transfer Sessions IAW paragraph 5.5.20.1 of the PWS

Due to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

12
MO
NSP
NSP
0005BH
White Papers IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
0005BJ
Design Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
0005BK
Case Studies IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
0005BL
Support and Configuration Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
0005BM
Troubleshooting Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
0005BN
Deployment Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
0005BP
Training Documents IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
0005BQ
Cisco Learning Credits (CLC)

IAW paragraph 5.5.20.2 of the PWS

The Government will authorize additional CLCs over and above the 5,125 CLCs provided with the install base price on an as-needed basis not to exceed 13,125 CLCs throughout the performance of the base period. At the conclusion of the base period, the remaining balance of CLCs that are not authorized for use will be de-obligated from the base period.

Initial base set of 5,125 CLCs are due within 30 business days of award. Additional 2,000 CLC packs shall be delivered within 10 business days of request.

NTE

13,125

EA
$
NTE$
0005BR
Cisco Platinum Learning Library Licenses IAW paragraph 5.5.20.4 of the PWS

Due within 30 business days of award.

200
EA
NSP
NSP
0005BS
Annual Cisco Modeling Labs Licenses IAW paragraph 5.5.20.5 of the PWS

Due within 30 business days of award or business days prior to end of license term period.

2
EA
NSP
NSP
0005BT
Install Base Inventory Database Report IAW paragraph 5.5.21.2 of the PWS

Due Quarterly and final due within 60 days prior to the end of the PoP

1
LO
NSP
NSP
0005BU
Cisco Collaboration Flex Service Report IAW paragraph 5.5.21.3

Due Quarterly and final due within 60 days prior to the end of the PoP.

4
EA
NSP
NSP
0005BU
CBCESA User Access Report IAW paragraph 5.5.22 of the PWS.

Due 180 days after award

1
LO
NSP
NSP
0006
CBCESA Prime Report and Subcontractor Reports IAW paragraph 5.6.2 of the PWS.

Due in accordance with the Schedule of Deliverables to cover the dates between the applicable Prime Report’s and Subcontractor’s Report period end date and VA’s fiscal year end date (September 30) or the end date of all performance under the contract.

1
EA
NSP
NSP
0006AA
CBCESA Service Organization Control Bridge Letter IAW paragraph 5.6.2 of the PWS.

Due in accordance with the Schedule of Deliverables to cover the dates between the applicable Prime Report’s and Subcontractor’s Report period end date and VA’s fiscal year end date (September 30) or the end date of all performance under the contract.

1
EA
NSP
NSP
0007
ISO/IEC 27001 Certification IAW Addendum B, Section B4.

Due annually

1
EA
NSP
NSP
TOTAL BASE PERIOD PRICE
$

OPTION PERIOD ONE

This 12-month option may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (Mar 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of the base period.

Period of performance: October 1, 2020 through September 30, 2021

CLIN
DESCRIPTION
QTY
UNIT
UNIT PRICE
TOTAL PRICE
1001
Program Management in accordance with (IAW) Performance Work Statement (PWS) 5.1.

Period of performance (PoP): 12 months from date of option exercise.

The Price of this Contract Line Item Number (CLIN) and its Sub Contract Lin Item Numbers (SLIN) shall be allocated to CLINs 1002 and 1004.

12
MO
NSP
NSP
1001AA
Contract Project Management Plan

IAW paragraph 5.1.1 of the PWS.

The Contractor shall update and maintain and deliver the CPMP throughout the period of performance.

1
LO
NSP
NSP
1001AB
Contractor Staff Support Roster

IAW paragraph 5.1.2 of the PWS.

Due within five business days of a change or one business day prior to weekly Joint Program Management Office (JPMO) Meeting.

1
LO
NSP
NSP
1001AC
Cisco Business Critical Enterprise Service Agreement (CBCESA) Monthly Status Report IAW paragraph 5.1.3.1 of the PWS.

Due monthly throughout the PoP. The CBCESA Monthly Status Report shall be delivered the last day of the preceding month.

12
MO
NSP
NSP
1001AD
CBCESA Service Level Agreement (SLA) Monitoring Plan IAW paragraph 5.1.3.2 of the PWS.

Due within 15 business days of award and updated periodically thereafter.

12
MO
NSP
NSP
1001AE
CBCESA SLA Monitoring Report IAW paragraph 5.1.3.2 of the PWS.

Due monthly after first 30 business days of award and updated periodically thereafter.

12
MO
NSP
NSP
1001AF
Weekly Joint Program Management Office JPMO Meeting Minutes IAW paragraph 5.1.4.2 of the PWS.

Due one day prior to the next meeting or within three business days, whichever comes first.

52
EA
NSP
NSP
1001AG
Steering Committee Slides/Minutes

IAW paragraph 5.1.4.3 of the PWS.

Due No Later Than (NLT) four hours prior to the Steering Committee Meeting throughout the PoP.

4
EA
NSP
NSP
1001AH
Bi-Annual PMR Minutes IAW paragraph 5.1.4.4 of the PWS.

Due within five business days after the meeting.

2
EA
NSP
NSP
1001AJ
Ad-Hoc/Tiger Team Meeting Minutes IAW paragraph 5.1.4.5 of the PWS.

Due one day prior to the next meeting or within five business days, whichever comes first.

1
LO
NSP
NSP
1002
Cisco Base Services (SmartNet Total Care, Software Support Service, Business Critical Services) IAW PWS paragraphs 5.2, 5.3, 5.5, 5.6 and their subtasks.

The annual Reconciliation/true-up IAW PWS 5.5.21.5 will establish the IB inventory and Lot Price for Option Period 1.

Install Base Band ($ Million):

Install Base Bands ($M)
Lot Price
500 - 600
$
600 - 700
$
700 - 800
$
800 - 900
$
900 - 1000
$
1000 - 1100
$
1100 - 1200
$
1200 - 1350
$
1350 - 1500
$

PoP: 12 months from date of award.

12
MO
$
$
1002AA
Mission Critical Device Listing IAW PWS paragraphs 5.2.3.1.

Due within 48 hours of request from COR and on a 6-month basis.

1
LO
NSP
NSP
1003
Cisco Software Support Services (SWSS) for Cisco Collaboration Edge and Unified SIP Proxy IAW PWS paragraph 5.3 and its subtasks.

PoP: 12 months from exercise of option year.

The Price for this CLIN shall be allocated to CLIN 1002.

12
MO
NSP
NSP
1004
Cisco Collaboration Flex Enterprise Service IAW PWS paragraphs 5.4 and its subtasks. The annual Reconciliation/true-forward IAW PWS 5.5.21.6 will establish the price for Cisco Collaboration Flex Services in Option Period 1.

Collaboration Flex Band (Knowledge Workers (KW)):

Knowledge Workers (KW) Units Bands
Lot Price
260,000 - 311,999
$
312,000 - 374,399
$
374,400 - 449,279
$
449,280 - 539,140
$

PoP: 12 months from exercise of option year.

12
MO
$
$
1004AA
Collaboration Flex Enterprise Service Workspace IAW PWS paragraph 5.4.3.

Due within 30 business days of exercise of option year.

1
LO
NSP
NSP
1005
Cisco Business Critical Services IAW PWS Paragraphs 5.5 and its subtasks.

PoP: 12 months from date of award.

The Price for this CLIN and it its SLINs shall be allocated to CLIN 1002.

12
MO
NSP
NSP
1005AA
Contractor/Network Consulting Engineering (NCE) Support Team Roster(s) IAW PWS paragraph 5.5.1 of the PWS.

Due quarterly after exercise of option year.

1
LO
NSP
NSP
1005AB
Solution Delivery (SD) and Infrastructure Operations (IO) Documentation Reviews IAW PWS paragraph 5.5.5.

Due within 10 business days of meeting.

1
LO
NSP
NSP
1005AC
Change Management Strategy Report IAW PWS paragraph 5.5.6.

Due 180 days after award

1
LO
NSP
NSP
1005AD
Monthly Security Vulnerability/Common Services Platform Collector (CSPC) Report IAW PWS paragraph 5.5.7.

Due monthly throughout the PoP.

12
MO
NSP
NSP
1005AE
Hosted Lab Test Cycles Solution Requirement Document (SRD) IAW PWS paragraph 5.5.8.

Due within 10 business days of VA request.

1
LO
NSP
NSP
1005AF
Hosted Lab Low Level Design Document (LLD) IAW PWS paragraph 5.5.8.

Due within 10 business days of VA request.

1
LO
NSP
NSP
1005AG
Hosted Lab Test Plan IAW PWS paragraph 5.5.8.

Due within 10 business days of VA request.

1
LO
NSP
NSP
1005AH
Hosted Lab Test Reports IAW PWS paragraph 5.5.8.

Due within 15 business days after testing is completed.

1
LO
NSP
NSP
1005AJ
Hosted Lab Status Reporting IAW PWS paragraph 5.5.8.

Due monthly as part of CLIN 1001AC.

1
LO
NSP
NSP
1005AK
Routing and Switching Architecture Design Review Report IAW PWS paragraph 5.5.9.1.

Due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
1005AL
Routing and Switching Stability Audit Report IAW PWS paragraph 5.5.9.2.

Due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
1005AM
Routing and Switching Network Strategy Report IAW PWS paragraph 5.5.10.

Due within 60 days of the topic being provided by VA.

4
EA
NSP
NSP
1005AN
Routing and Switching Consulting Sessions IAW PWS paragraph 5.5.10.

The Contractor shall deliver up to three strategy consulting sessions annually not to exceed four hours in length per session on a topic requested by a VA Technology Program Managers (TPM) via the COR to include remote lab access. These reports shall be due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
1005AP
Unified Communications (UC) Architecture Design Review Report IAW PWS paragraph 5.5.11.1.

Due quarterly throughout the PoP.

1
LO
NSP
NSP
1005AQ
UC System Analysis Report IAW PWS paragraph 5.5.11.2.

Due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
1005AR
UC Stability Audit Report IAW PWS paragraph 5.5.11.3.

Due within 60 days of the topic being provided by VA.

1
LO
NSP
NSP
1005AS
UC Consulting Sessions IAW PWS paragraph 5.5.12.

The Contractor shall deliver up to two strategy consulting sessions annually not to exceed four hours in length per session on a topic requested by a VA Technology Program Managers (TPM) via the COR to include remote lab access. These reports shall be due within 60 days of the topic being provided by VA.

2
EA
NSP
NSP
1005AT
UC Infrastructure Strategy Roadmap Report IAW PWS paragraph 5.5.12 of the PWS.

The Contractor shall deliver up to two UC Consulting sessions annually not to exceed four hours in length per consulting session on a topic requested by the TPM to include remote lab access. These reports shall be due within 60 days of the topic being provided by VA.

2
EA
NSP
NSP
1005AU
Data Center/Unified Computing Architectural Assessment Plan (AAP) IAW PWS paragraph 5.5.13.1.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
1005AV
Data Center/Unified Computing Architecture Design Review Report

IAW paragraph 5.5.13.1 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

5
EA
NSP
NSP
1005AW
Data Center/Unified Computing Consolidated Architecture Design Review Report IAW paragraph 5.5.13.1of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
1005AX
Data Center/Unified Computing Stability Audit Report IAW paragraph 5.5.13.2 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
1005AY
Data Center/Computing Infrastructure Strategy Roadmap Report

IAW paragraph 5.5.14 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
1005AA
Wireless LAN Architecture Design Review Report IAW paragraph 5.5.15.1 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
1005BA
Wireless LAN Stability Audit Report

IAW paragraph 5.5.15.2 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
1005BB
Wireless LAN Network Infrastructure Strategy Roadmap Report IAW paragraph 5.5.16 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

4
EA
NSP
NSP
1005BC
Enterprise Video Teleconferencing Network (EVTN) Architecture/Stability Review Report IAW paragraph 5.5.17.1 of the PWS.

Due within 60 days of the topic/location being provided by the VA.

1
EA
NSP
NSP
1005BD
EVTN Business Video Strategy Roadmap Report IAW paragraph 5.5.18 of the PWS.

Due within 60 days of the topic/location being provided by the VA

1
EA
NSP
NSP
1005BE
Common Services Platform Collector / Telepresence Management System Derived Improvement Report IAW paragraph 5.5.19.4 of the PWS

Due within three (3) business days of request by VA, but no less than quarterly.

1
EA
NSP
NSP
1005BF
Cisco DNA Appliance Report

IAW paragraph 5.5.19.5 of the PWS

Due within 30 business days of award.

1
EA
NSP
NSP
1005BG
Monthly Knowledge Transfer Sessions

IAW paragraph 5.5.20.1 of the PWS

Due to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
EA
NSP
NSP
1005BH
White Papers IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
1005BJ
Design Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
1005BK
Case Studies IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
1005BL
Support and Configuration Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
1005BM
Troubleshooting Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
1005BN
Deployment Guides IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

10
EA
NSP
NSP
1005BP
Training Documents IAW paragraph 5.5.20.1 of the PWS

Due as needed and submitted to the VA COR, PPM, and TPM for internal posting and viewing by VA personnel, within 72 hours of creation and approval of the material.

1
LO
NSP
NSP
1005BQ
Cisco Learning Credits (CLCs)

IAW paragraph 5.5.20.2 of the PWS

The Government will authorize additional CLCs over and above the 5.125 CLCs provided with the install base price on an as-needed basis not to exceed 13,125 CLCs throughout the performance of the base period. At the conclusion of the base period, the remaining balance of CLCs that are not authorized for use will be de-obligated from the base period.

Initial base set of CLCs are due within 30 business days of award. Additional 2,000 CLC packs shall be delivered within 10 business days of request.

NTE

13,125

EA
$
$
1005BR
Cisco Platinum Learning Library Licenses IAW paragraph 5.5.20.4 of the PWS

Due within 30 business days of exercise of option year.

200
EA
NSP
NSP
1005BS
Annual Cisco Modeling Labs Licenses IAW paragraph 5.5.20.5 of the PWS

Due within 30 business days of award or business days prior to end of license term period.

2
EA
NSP
NSP
1005BT
Install Base Inventory Database Report IAW paragraph 5.5.21.2 of the PWS

Due Quarterly and final due within 60 days prior to the end of the PoP

1
LO
NSP
NSP
1005BU
Cisco Collaboration Flex Service Report IAW paragraph 5.5.21.3

Due Quarterly and final due within 60 days prior to the end of the PoP.

4
EA
NSP
NSP
1005BV
CBCESA User Access Report IAW paragraph 5.5.22 of the PWS.

Due 180 days after award

1
LO
NSP
NSP
1006
CBCESA Prime Report and Subcontractor Reports IAW paragraph 5.6.2 of the PWS.

Due in accordance with the Schedule of Deliverables to cover the dates between the applicable Prime Report’s and Subcontractor’s Report period end date and VA’s fiscal year end date (September 30) or the end date of all performance under the contract

1
EA
NSP
NSP
1006AA
CBCESA Service Organization Control Bridge Letter IAW paragraph 5.6.2 of the PWS.

Due in accordance with the Schedule of Deliverables to cover the dates between the applicable Prime Report’s and Subcontractor’s Report period end date and VA’s fiscal year end date (September 30) or the end date of all performance under the contract.

1
EA
NSP
NSP
1007
ISO/IEC 27001 Certification IAW Addendum B, Section B4.

Due annually

1
EA
NSP
NSP
TOTAL OPTION PERIOD ONE
$

OPTION PERIOD TWO

This 12-month option may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (Mar 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of option period one. .

Period of performance: October 1, 2021 through September 30, 2022

CLIN
DESCRIPTION
QTY
UNIT
UNIT PRICE
TOTAL PRICE
2001
Program Management in accordance with (IAW) Performance Work Statement (PWS) 5.1.

Period of performance (PoP): 12 months from date of option exercise.

The Price of this Contract Line Item Number (CLIN) and its Sub Contract Lin Item Numbers (SLIN) shall be allocated to CLINs 2002 and 2004

12
MO
NSP
NSP
2001AA
Contract Project Management Plan

IAW paragraph 5.1.1 of the Performance Work Statement.

The Contractor shall update and maintain and deliver the CPMP throughout the period of performance.

1
LO
NSP
NSP
2001AB
Contractor Staff Support Roster

IAW paragraph 5.1.2 of the PWS.

Due within five business days of a change or one business day prior to weekly Joint Program Management Office (JPMO) Meeting.

1
LO
NSP
NSP
2001AC
Cisco Business Critical Enterprise Service Agreement (CBCESA) Monthly Status Report IAW paragraph 5.1.3.1 of the PWS.

Due monthly throughout the PoP. The CBCESA Monthly Status Report shall be delivered the last day of the preceding month.

12
MO
NSP
NSP
2001AD
CBCESA Service Level Agreement (SLA) Monitoring Plan IAW paragraph 5.1.3.2 of the PWS.

Due within 15 business days of award and updated periodically thereafter

12
MO
NSP
NSP
2001AE
CBCESA SLA Monitoring Report IAW paragraph 5.1.3.2 of the PWS.

Due monthly after first 30 business days of award and updated periodically thereafter

12
MO
NSP
NSP
2001AF
Technical Kickoff Meeting Minutes IAW paragraph 5.1.4.1 of the PWS.

Due within five business days after the Kickoff Meeting.

1
EA
NSP
NSP
2001AG
Weekly Joint Program Management Office JPMO Meeting Minutes IAW paragraph 5.1.4.2 of the PWS.

Due one day prior to the next meeting or within three business days, whichever comes first.

12
MO
NSP
NSP
2001AH
Steering Committee Slides/Minutes

IAW paragraph 5.1.4.3 of the PWS.

Due No Later Than (NLT) four hours prior to the Steering Committee Meeting throughout the PoP.

1
LO
NSP
NSP
2001AJ
Bi-Annual PMR Minutes IAW paragraph 5.1.4.4 of the PWS.

Due within five business days after the meeting.

2
EA
NSP
NSP
2001AK
Ad-Hoc/Tiger Team Meeting Minutes IAW paragraph 5.1.4.5 of the PWS.

Due one day prior to the next meeting or within five business days, whichever comes first.

1
LO
NSP
NSP
2002
Cisco Base Services (SmartNet Total Care, Software Support Service, Business Critical Services) IAW PWS paragraphs 5.2, 5.3, 5.5, 5.6 and their subtasks.

The annual Reconciliation/true-up IAW PWS 5.5.21.5 will establish the IB inventory and Lot Price for Option Period 2.

Install Base Band ($ Million):

Install Base Bands ($M)
Lot Price
500 - 600
$
600 - 700
$
700 - 800
$
800 - 900
$
900 - 1000
$
1000 - 1100
$
1100 - 1200
$
1200 - 1350
$
1350 - 1500
$
12
MO
$
$
2002AA
Mission Critical Device Listing IAW PWS paragraphs 5.2.3.1.

Due within 48 hours of request from COR and on a 6-month basis.

1
LO
NSP
NSP
2003
Cisco Software Support Services (SWSS) for Cisco Collaboration Edge and Unified SIP Proxy IAW PWS paragraph 5.3 and its subtasks.

PoP: 12 months from exercise of option year.

The Price for this CLIN shall be allocated to CLIN 1002.

12
MO
NSP
NSP
2004
Cisco Collaboration Flex Enterprise Service IAW PWS paragraphs 5.4 and its subtasks.

The annual Reconciliation/true-forward IAW PWS 5.5.21.6 will establish the price for Cisco Collaboration Flex Services in Option Period 2.

Collaboration Flex Band (Knowledge Workers (KW)):

Knowledge Workers (KW) Units Bands
Lot Price
260,000 - 311,999
$
312,000 - 374,399
$
374,400 - 449,279
$
449,280 - 539,140
$
12
MO
$
$
2004AA
Collaboration Flex Enterprise Service Workspace IAW PWS paragraph 5.4.3.

Due within 30 business days of exercise of option year.

1
LO
NSP
NSP
2005
Cisco Business Critical Services IAW PWS Paragraphs 5.5 and its subtasks.

PoP: 12 months from date of award.

The Price for this CLIN and it its SLINs shall be allocated to CLIN 1002.

12
MO
NSP
NSP
2005AA

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