Attachment 2 SOW Courier contract.doc

SOW-Statement of Work Friday, July 05, 2024

The Statement of Work is the sole contractual communication between the Government and the Contractor. As such, it must be understood by all with as little interpretation as possible, since the greater the degree of interpretation, the greater the likelihood of misunderstanding and undesirable performance.

The following checklist should be used to review all Statements of Work prior to submission:

_x__ 1.Ensure background information is adequate to provide a clear understanding of the requirement.

_x__ 2.Use definitive work statements which precisely identify work to be done, in clear and understandable terms. Use verbs such as analyze, install, develop, remove, update, and review. Avoid the use of words such as assist, as required, as necessary, or as directed. “easy” or “preferably”.

Use minimum or maximum to define the range of the acceptability.

_x__ 3.Use a Uniform format and ensure that grammar and sentence structure are correct. Ensure that all acronyms and abbreviations are defined.

_x__ 4.Ensure that the SOW defines the Government's minimum needs. (remember to change to black Font) _N/A__ 5.Identify inspection criteria, if applicable and define the point of Inspection and acceptance – only if applicable!

_x__ 6. Define packaging and shipping requirements, if applicable.

_x__ 7. Ensure the delivery schedule is realistic.

_x__ 8. Ensure that the scope of the effort is clearly defined.

_x__ 9. Ensure the SOW is prepared independently by the Government.

_x__ 10. Review the SOW for clarity, consistency, and connection to the overall requirements.

STATEMENT OF WORK (SOW)

As of DATE ___6/18/2024__________

Contract Number:

PO # 520C40033

1. Contracting Officer’s Representative (COR). .

2. Contract Title: Laboratory Courier Service

3. Background: Was it procured before? Yes Laboratory courier service is needed to provide immediate transport for pick up and delivery of supplies, reagents, and specimens to various locations during normal and off tour hours.

4. Scope. The purpose of this contract is to provide Courier Service for the Gulf Coast Veterans Healthcare System, Laboratory, located at 400 Veterans Avenue, Biloxi, MS 39531. The contractor shall provide all management, supervision, manpower, vehicles, and equipment, for immediate transport and delivery of containers to the designated destinations. All services shall be performed in accordance with terms and conditions of the contract. Pick-ups and deliveries will be made at/to locations specified in the schedule of services contained in the contract. Services shall be provided, in accordance with terms and conditions of the contract, during normal hours of pickup and delivery are between 6:00AM to 6:00PM, with mission critical hours from 6:00PM to 6:00AM, 24/7, 365 days a week, not to exceed the specified delivery amounts noted below.

The courier route shall start and end at Biloxi. The contractor shall arrive at Biloxi VAMC Building 3 room 3B111 for pickups no-later-than 0600 AM (local time), when needed. The contractor shall pick up laboratory specimens/samples (blood, urine, tissue, etc.), laboratory supplies (reagents, chemicals), patient records, forms, and any other items as required by the VA. The contractor is required to safeguard all VA property in their possession. The Contractor’s employee(s) shall be responsible for the loading and unloading of the vehicle at each location with the various items picked up at the clinics and Biloxi.

5. Specifications/Characteristics:

SERVICES PROVIDED

1. Contractor will make regular pick-up and deliveries each day, when needed, 365 days per year (inclusive of holidays) as needed for Laboratory Services, unless otherwise stated. Regular pickup and delivery is defined as two hours from VA Gulf Coast Veterans Healthcare System staff call notification to pick up and delivery to final destination.

2. The laboratory service may call for a mission critical/emergency request pickup(s). This will only be in mission critical/emergency situations and should be billed as a separate line item on the monthly invoice. The mission critical/emergency deliveries will be made directly to or picked up from the laboratory at 3B11. Emergency pickup and delivery is defined as 1.5 hours starting from Gulf Coast Veterans Healthcare System staff call notification to pick up and delivery to final destination.

3. In the event the courier experiences mechanical or technical difficulties that may delay any of the runs, the contractor shall notify (as applicable) the laboratory 228-523- 4964. The driver is to make notification immediately to the laboratory depending on which Service/Department requested courier service, via phone call at the onset of mechanical or technical difficulties.

4. The contractor shall ensure that transport personnel be trained in appropriate safety and packaging procedures suitable to specimen type according to the Department of Transportation standards.

5. Most specimens are transported in 9”x 5” specimen bags. Coolers measuring 28”x12”x10” may be used in some pickup and delivery request. Laboratory personnel will supply ice bags for specimens requiring climate control.

6. It is recommended that the contractor’s employees have a minivan or SUV to complete the courier services but not mandatory. These size vehicles have historically proven to provide enough space to accomplish the courier services due to the number of items being delivered. The contractor’s vehicle must be climate controlled (with working air conditioning in the summer months and a working heater for the winter months) for the protection of specimens, etc.

QUALITY CONTROL/ASSURANCE

1. Quality Control. The contractor shall develop and maintain a quality control program to ensure the required services are performed in accordance with commonly accepted commercial practices and procedures. The contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur.

2. Quality Assurance. The government will inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The Contracting Officer’s Technical Representative (COR) will be the individual primarily responsible for quality assurance. The COR may inspect by observing task performance, checking an attribute of a completed task, checking a management information report, or investigating customer complaints.

Federal Holidays. Courier service shall be available on Saturdays, Sundays, Federal holidays, and in the event VA provided transportation is unavailable. Federal Holidays are as follows:

New Year’s Day

January 1

Juneteenth

Independence Day June 19

July 4

6. Delivery.

Gulf Coast Veterans Health Care System Laboratory Building 3, Room 3B111 400 Veterans Ave

Biloxi MS 39531