CBP_Mobile X-Ray Inspection Vehicles_RFI_Questions.pdf

Paragraph No. Question/Comment CBP Answer

3.0 System Requirements: General Requirements Please advise if First Article Testing is required and, if so, how soon after contract Delivery Order award. Yes, First Article Testing is required prior to first delivery; timing determined by the delivery schedule set at contract award.

3.0 System Requirements: Pricing

Since the RFI did not specify the maintenance support requirements, what level of maintenance support will be required to price into the mobile vehicle? This is applicable to warranty and post-warranty support.

Please see the attached pages from the Statement of Work. Systems are expected to meet specific Reliability, Availability, and Maintanability measures. The contractor is expected to provide corrective maintenance services, preventative maintenance services, and a one-year failure-free warranty.

3.0 System Requirements: Pricing We assume the mobile X-ray vehicles will be required for CONUS and OCONUS US Territories locations. Please confirm. Yes, the mobile x-ray inspection vehicles will be required at both CONUS and OCONUS locations.

3.0 System Requirements: Pricing

Will OCONUS locations outside of US Territories be in play for this solicitation? If so, has CBP vehicle and roadworthiness requirements been validated against regulations of foreign locations, e.g., the specification states shore power at 120-volt, while OCONUS locations may require 220-240 volts?

All locations should be able to provide 120v 20a via converters if necessary, single configuration is desired

3.0 System Requirements: Pricing

Can it be assumed that additional shipping charges may be quoted at the Delivery Order level for any units to be delivered

OCONUS?

Please provide pricing information for both CONUS and OCONUS shipping if applicable to your operations.

3.0 System Requirements: Technical/Operational Requirements: 16.

If the X-ray unit does not require air conditioner cooling and there are no temperature sensitive devices used in the vehicle integration, can an air conditioner unit be omitted in the cargo area of the vehicle?

System must function at the specified temperature range. If your mobile x-ray inspection vehicle does not require auxillary climate control, please state this and provide reasoning.

3.0 System Requirements: Technical/Operational Requirements: 22. Is it correct to assume that motion sensors are not required? Motion sensors are not required.

3.0 System Requirements: Technical/Operational Requirements: 29.

It is assumed that images/data are not to be transferred to CBP Enterprise Network, and that demonstration of Mobile uplink to a private network utilizing VPN is acceptible. Please confirm.

Networking is NOT a requirement; downloading to a CBP approved USB encrypted drive is required.

Imaging Capabilities, 10.

This requirement calls for image archiving of 10,000 images, while the Hard Disk Drive is to be sized to store 50,000 images. Are these conflicting requirements?

No, automatic archival requirements and hard disk drive capacity are separate requirements.

Imaging Capabilities, 13. What is meant by "lock capability"? Enhancement commands are to remain once activated.

Security alarm with two remotes (anti-theft); motion sensor, if present, shall be capable of being disabled or set to a low sensitive setting.

Enhancement of image contrast with lock capability

Requirement

Pricing should include costs of fabricating and supplying the Mobile X-Ray Inspection Vehicle, Training (i.e. operator training, train-the-trainer, etc.), shipping, and any other associated costs.

Automatic image archiving/retrieval (10,000 images)

Vehicle must have ability to transmit images/data wirelessly/over-the-air (OTA)

CBP - Mobile X-Ray Inspection Vehicles

Pricing should include costs of fabricating and supplying the Mobile X-Ray Inspection Vehicle, Training (i.e. operator training, train-the-trainer, etc.), shipping, and any other associated costs.

Pricing should include costs of fabricating and supplying the Mobile X-Ray Inspection Vehicle, Training (i.e. operator training, train-the-trainer, etc.), shipping, and any other associated costs.

Pricing should include costs of fabricating and supplying the Mobile X-Ray Inspection Vehicle, Training (i.e. operator training, train-the-trainer, etc.), shipping, and any other associated costs.

Auxiliary climate control system: Low profile if roof mounted (vehicle height not to exceed 96”), capable of cooling/heating, the x-ray unit, and other sensitive components during operation as required."

Test, Delivery

Conveyor System 7., 8., and Computer Operator’s Station: Human Integration 6.

It is recommended that this requirement be modified with the flexibility of providing either roller tablers or slider tables to achieve the desired functionality. Input on output roller tables are required to facilitate officer handling of the scanned items.

Computer Operator’s Station: 5. Image format This requirement calls for jpeg or bmp formating of images, while Technical/Operational Requirements 30, calls for Image file format must be unified file format (UFF) or DICOS standard. Are these conflicting requirements?

Standard Windows Image formats are required for transfer to the CBP approved encrypted USB Drive.

Computer Operator’s Station: 2. Operating System Is 64-bit WIN10 Operating system acceptable? No, Windows 10 is obsolete and is sunsetting.

Computer Operator’s Station: 3. Hard disk drive: Please confirm that hard disk drive must be encrypted. Per the Statement of Work, the hard disk drive shall be encrypted.

Computer Operator’s Station: 6. , 7.

Please clarify. Does this requirement pertain to positioning of the Operator's station to the left or to the right of the X-ray system, or does it pertain to driver side operation or passenger side operation of the X-ray system?

The system must be able to be operated from driver's and passenger's side of the vehicle.

Operational Environment Is Operating (ambient) temperature range of 32°F to 104°F acceptable? Southwest Border can exceed 104°F

Operational Environment: Human Integration; 6. The HVAC system relative humidity

If the X-ray unit does not require air conditioner cooling or heating and there are no temperature sensitive devices used in the vehicle integration, can HVAC unit be omitted in the cargo area of the vehicle?

System must function at the specified temperature range. If your mobile x-ray inspection vehicle does not require HVAC regulation, please state this and provide reasoning.

The HVAC system shall be capable of providing and maintaining a relative humidity within a range from 30 percent minimum to 70 percent maximum with 40 percent to 45 percent preferred. The temperature/humidity design goal shall be between 21 C and 25 C (70 F and 77 F) and 45 percent humidity.

Nonproprietary, such as, Joint Photographic Expert Group (JPEG), or Bitmap (bmp), Roller tables shall fold down and be stowable and shall be permanently attached to the X-Ray Vehicle.

Operating System: Computers are to be equipped with Linux, RHEL 6 or 7, or Windows 11 64bit; capable of upgrade to latest version.

Maintainable meeting DHS Sensitive Systems Policy Directive 4300A, Version 13.0 and CBP Information Systems Security Policies and

Procedures Handbook, HB 1400-05D, Version 7.0

Hard disk drive: Sized to store 50,000 images (100% growth). The hard disk drive shall be encrypted.

Exterior only controls and monitor(s) for X-ray system to include left and right positions, can be one set of controls that move from side to side without detaching them from the vehicle.

Operator’s station must be configurable for right-handed or left-handed operations and shall be attached and facilitate ease of set up.

Operating temperature (ambient temperature, not equipment temperature): 32°F to 120°F

Operating ambient temperature: 32°F to 104°F

Bidders Q & A

3. 60 Hz

Auxiliary power unit (generator):

1. Contained within the vehicle and accessible from the outside mounted to the transporter complying with all safety specifications mandated by applicable government publications

2. Remote start switch in the generator compartment, start switch on the generator unit and near the X-Ray control workstations.

3. Fuel drawn from transport fuel tank (gasoline or diesel)

4. 2-20A, 120V external power outlets available on Generator or External Power

5. Capable of operating on external or generator power

6. Fuel feed installed so that it cannot empty the main vehicle fuel tank below ¼ level.

3.3 Health and Safety

Radiation dose rate: Less than 0.5 mR/hour at 2” from the cabinet surface (must fully comply with all current and any new applicable federal health and safety regulations published during the life of this contract, including 21 CFR 1020.40; 49 CFR 1544.211 (e)3; and CFR, Title 29, Section 1910 (2004).

3.4 Safety Interlocks

The Contractor shall provide safety interlocks such as operator proximity/presence sensors and/or “dead man switches” for all systems for the protection of pedestrian traffic and untrained personnel.

The Contractor shall provide Emergency Stop Switches for all systems which will allow an operator to manually interrupt the scanning process thereby disabling the transmission of X-Rays in an emergency or when there is an unauthorized entry inside the systems safety Radiation Control Area. Emergency Stops shall be strategically located dependent on each system configuration but shall be installed at the control station, on the opposite side, and rear of the system where applicable.

3.5 Reliability, Availability, and Maintainability

Each NII system is expected to have the highest Reliability, Availability and Maintainability achievable for this type of technology. The following are minimum requirements for these systems.

Basic Reliability Quantitative Requirements

This NII overall system shall possess a mean time between failure (MTBF) of no less than 1000 hours or 8000 scans. The operating life of the NII system shall be no less than 10 years. The NII system shall normally operate 16 hours a day, 6 days a week, 52 weeks a year during an operating life of 10 years but it shall be capable of surge operating 24 hours a day, 7 days a week for 2 weeks (336 hours).

Reliability Predictions

The Contractor shall perform reliability predictions for the NII equipment. The prediction shall assume a constant failure rate for parts. For parts where no failure rate is available, a failure rate shall be estimated and the basis for the estimation shall be stated. The external ambient temperatures utilized in the reliability prediction shall be based upon the upper and lower operating temperatures of the NII system. The Contractor shall ensure these Reliability Predictions will match the Measured Reliability during the Warranty Period.

Reliability Predictions Report

The Contractor shall submit a reliability prediction report as part of their proposal and shall be prepared in accordance with Data Item Description number A002. The Contractor shall identify reliability critical items.

Classification of Reliability Critical Items

A Critical Item is an identified weak link in a system that has an adverse impact on or contributes to failures of the system performing its mission. Furthermore, any major component that creates a potential safety problem, or contributes to other areas of high risk to overall system reliability, should be classified as a critical item. The Contractor shall classify all NII items as critical if one or more of the following conditions are satisfied:

• Item represents a significant new development or application.

• Item has critical failure modes.

• Item has history indicating need for improvement. A Preplanned Product

Improvement Plan (PPIP) shall be developed and provided by the Contractor for any item with a history of needing improvement.

• Item has known operating life, limited shelf life, or environmental sensitivity (e.g., vibration, thermal, etc.) that warrants controlled surveillance.

• Item whose failure can result in the failure of the system and which is not compensated by redundancy or alternate operational procedures.

Control of Reliability Critical Items

The Contractor shall be responsible for the control and Quality Control (QC) (address in Data Item Description number A012 Quality Control Plan) of critical items, which shall include as a minimum:

• Procedures for the procurement of, and availability of, spares of critical items.

• Criteria and procedures for the design and redesign of critical items

• Procedures for controlling and monitoring of critical items after manufacture

(e.g., date coding, traceability, assembly techniques, test requirements, acceptance test requirements, control of Subcontractors’ and manufacturers’ controls, in-process controls, special handling, and storage requirements).

Reliability Review The Contractor shall identify and discuss all aspects of the NII X-Ray Vehicle’s reliability features and characteristics, or how the system is designed to improve reliability.

Operational Availability

An average Ao by unit shall be calculated using data for WOs completed during the reporting period:

AO = Total Hours by Unit – Down Time Hours by Unit Total Hours by Unit

Operational Availability is defined as the percentage of time during the reporting period (monthly) that a specific unit serialized device listed in the contract is available to support the operations for which it was designed. Downtime associated with preventive maintenance, accidents, incidents, or delays at the Government request are not included in the Ao calculation.

The minimum Ao requirement for the system is: 95%.

Customer Wait Time (CWT)

The Contractor shall restore systems reported in a non-operational status to a satisfactory operational status within the CWT corresponding to the Ao’s above, based on a 720-hour month.

WOs for work performed under on-demand (other maintenance support services) and WOs with customer delays are excluded from all the formulas above.

The Contractor shall meet or exceed these performance standards while complying with all applicable State and Federal regulations. In addition to the quality of deliverables, operational availability levels achieved, coordination, and reporting requirements represent the measurements considered appropriate to the performance of this work statement.

Mean Time between Failures

The time between failures (TBF) is the time duration from the start of when the system is placed into an ‘operational’ status (Priority level 3) until suffering a failure (Priority level 1). A failure is defined as a malfunction that degrades performance or operational capability, which cannot be tolerated for even a brief period before correction (Priority level 1 work order). The total time between failures (TTBF) is the sum of all TBFs for the reporting period. The mean time between failures (MTBF) is calculated as the TTBF divided by the total number of failures for that reporting period. The Government will calculate the MTBF on an annual basis.

The MTBF for each serialized system shall be calculated annually using a 365-day (8760 hours) reporting period by using the following:

MTBF = Total Time Between Failures (TTBF) Total Number of Failure Incidents

The minimum MTBF requirement for the system is: 1,000 Hours.

Obsolescence Report

The Vendor shall provide obsolescence notifications to the ILD as soon as possible, but no later than one (1) year in advance of a component, software, firmware, hardware, part, or peripheral associated with the system becoming obsolete, and which would cause the device to be unserviceable, unrepairable, or otherwise unsupportable.

Service Calls and Work Orders

All service calls and work orders apply to corrective maintenance under the warranty period, and preventative maintenance. The Integrated Logistics Division (ILD) - manages an NII Maintenance Dispatch Center (MDC) for maintenance, repair call activities, and incident management that operates 24/7/365. The NII Maintenance Dispatch Center responds to service calls from the numerous CBP locations to intake and track the calls for service in the CBP databases. The NII Maintenance Dispatch Center staff issue requests for repair or maintenance services to the Vendor in the form of a work order (WO) that initiates the maintenance request.

Work Completion Form - The WCF is a unique form to a specific maintenance event.

The WCF shall include the WO number assigned by the Government, a description of the maintenance action performed, identify the failure cause or part if any, a list of replaced parts, usage data or scan count since last maintenance activity, name and email address of the Port Official that witnessed completion, and completion date/time.

The Contractor shall forward both the Corrective Maintenance WCF within 24 hours and the Preventative Maintenance WCF within 48 hours to the ILD Maintenance Dispatch Center upon completion of each maintenance action, E-mail: MDC@cbp.dhs.gov. Call the Technology Service Desk (TSD) at 1-800-927-8729, choose the option “NII and RPM” to reach the Maintenance Dispatch Center.

The Contractor shall provide one (1) copy of the completed WCF to the Government Site Representative.

Work Site Cleanliness – The Contractor shall properly dispose of all damaged parts;

components; assemblies; subassemblies; consumables; and Petroleum, Oil, and Lubricants (POL), unless otherwise directed to retain for failure item analysis or other reasons. The Contractor shall remove all work-related used parts, waste, and debris from the CBP site upon job completion, unless directed otherwise.

Preventative Maintenance

Preventive Maintenance (PM) is defined as any scheduled and planned maintenance actions performed to maintain the target Operational Availability (Ao) and maintenance metrics as defined herein. Preventive Maintenance includes periodic inspections, calibration, condition monitoring, critical item replacement, and servicing requirements.

Necessary repair actions discovered during the performance of a preventive maintenance action require separate corrective Work Orders (WO) from the Maintenance Dispatch Center. To the widest extent possible, all preventive maintenance shall be scheduled around port operational activities to prevent disruption to daily operations. The Preventive Maintenance Schedule which entails the number of PMs to perform during that period may also have to be adjusted based on Operational tempo.

These decisions will be communicated to the Contractor based on the direction of the Government, to include the ILD staff and the COR. Preventive Maintenance activities shall be considered fluid and maybe adjusted throughout the life of the contract based on evidence from corrective actions. In such case the proposed action shall be proposed and agreed upon bilaterally.

NII Monthly Preventive Maintenance Schedule – The Contractor shall provide a schedule of planned preventive maintenance actions that has been coordinated with Port Officials organized by equipment model, equipment serial number, location, estimated duration of the visit, and planned date of the preventative maintenance visit to the designated ILD Maintenance Manager and COR fifteen (15) business days prior to the beginning of the month.

Preventive Maintenance Visit Schedule – The Contractor shall provide a list of scheduled preventive maintenance visits that were conducted with maintenance action to include completed, partially completed, or not performed. The report shall be in excel format to the COR, NII Asset Manager, NII Regional Manager and Port Official. The report should include columns for WO number, equipment model, equipment serial number, location, type of maintenance, maintenance status (fully completed, partially completed, or not performed), duration of service, and date of service monthly by the 5th business day for the previous month.

Corrective Maintenance

Corrective Maintenance is defined as any maintenance activity, which is required to diagnose, correct equipment malfunctions or failures that has occurred or is in the process of occurring. This may consist of repair, restoration, or replacement of components, Desktop/Workstation support that includes password resets, application support, staff access support, and all other Desktop support that might be needed.

Corrective maintenance is an unscheduled maintenance activity caused by a unit or component failure and includes tests, measurements, and adjustments.

The Contractor shall contact site and attempt to troubleshoot each problem telephonically. If unable to meet the Customer Wait Time (CWT) as established in the metrics listed corresponding with the target Ao, the Contractor shall provide the justification, and a time estimate for effecting repairs to the ILD Maintenance Dispatch Center. The Contractor shall notify the ILD Maintenance Dispatch Center and provide the date and time of System Operational Status changes, Estimated Time of Arrival (ETA) for parts, and Contractor Technician scheduled arrival at site. These updates to the ILD MDC are integral to successful operations and must be maintained. The contractor must ensure that a minimum update must be made every 48 hours to the MDC even if the status is stagnant to maintain an adequate work history. Deficiencies in updates will result in contractual actions. Habitual deficiencies in the same area will be addressed with the Contractor PM for reconciliation and result in contractual actions.

The Contractor shall coordinate site visits with the CBP ports, as required.

Corrective services may also include assessments on how system comments operate in conjunction with other CBP systems. CBP has deployed integrated and common viewer systems, providing data to other CBP applications. This means that individual systems are connected to software (SW) and hardware (HW) components of other original equipment manufacturers (OEMs). The communication link and compatibility of systems needs to be evaluated in a coordinated effort with other OEMs to meet CBPs operational requirements. Failure to work with other OEMs to meet the success of the mission results in failure to meet the contractual requirements of this contract.

Corrective Maintenance Services

The Contractor shall provide labor, services, parts, equipment, supplies, packaging, transport, shipment, and materials necessary to diagnose and correct malfunctions or failures of equipment.

The Contractor shall provide the labor, services, parts, equipment, supplies, packaging, transport, shipment, Desktop/Workstation support that includes password resets, and materials necessary to diagnose and correct malfunctions or failures and functionality tests of NII Technology when requested. This includes performing minor site restoration or infrastructure construction as required to restore systems reported in a non-operational PRIORITY 1 status to a satisfactory Equipment Operational Status (Priority 2 or 3) within the required Customer Wait Time (CWT) listed in this document. The Contractor shall restore systems in a PRIORITY 2 Equipment Operational Status to PRIORITY 3 within 10 business days for Small Scale NII systems.

The Contractor shall respond to the WO by contacting the site POC provided by the ILD Maintenance Dispatch Center. The Contractor shall report the date/time of the contact to the ILD Maintenance Dispatch Center immediately after contacting the site POC.

Conditional but Operational Status

There may be circumstances that allow the system to be restored to a ‘conditional but operational’ status prior to reaching full ‘operational’ status. The conditional but operational’ status applies when a deficiency exists, but the system is available to support the operations for which it was designed, to include safety considerations. The Contractor may restore systems reported in a ‘non-operational’ status to a classification of a ‘conditional but operational’ status as determined by CBP, coordinated by the NII Maintenance Dispatch Center or by a Government maintenance manager.

The Contractor shall restore systems in a ‘conditional but operational’ status to ‘operational’ within 10 business days of the first notification of the outage.

Cost-Wise Readiness (CWR)

U.S. Customs and Border Protection (CBP) Cost-Wise Readiness (CWR) Directive 5225-03 focuses on optimizing the performance of system and support services and establishing efficiency initiatives to minimize investment and sustainment costs while achieving capability and availability (readiness) outcomes. Mandatory CWR metrics to be reported include a CWR Key Performance Measurement (KPM) for readiness (materiel availability), a CWR KPM for materiel ownership costs, a CWR Key Performance Attribute (KPA) for materiel reliability, and a CWR KPA for supply chain materiel mean downtime, along with an assessment of resource-to-outcome sensitivities (best application of resources to achieve/sustain CWR outcomes). Representative KPM and KPA definitions are in Section 5 of CWR Directive 5225-03.

Accordingly, the Contractor shall deliver and sustain the system and/or *key subsystems that meet the readiness requirements for materiel availability, the reliability requirement, and the mean downtime requirement that provides the best Total Ownership Cost. The Contractor is encouraged to conduct and report an analytical assessment that offers, for government consideration, an alternative balanced solution of optimum reliability and sustainment cycle time KPAs that result in minimal life cycle costs.

3.5.16.1 Cost-Wise Readiness Requirements

The following are minimum requirements for system and/or key subsystem(s) readiness drivers:

3.5.16.2 Key Performance Measurements (KPMs)

3.5.16.2.1 Materiel Availability (MA) Am

Materiel Availability (MA) is a measure of the percentage of the total inventory of the system and/or key subsystems operational (ready for tasking) and capable of performing an assigned mission over a given time. This can be expressed as the number of operationally available systems and key subsystems divided by the total population. MA also indicates the percentage of time that systems and/or key subsystems are operationally capable of performing an assigned mission and can be expressed as uptime divided by uptime plus downtime.

Determining the optimum value for MA requires a comprehensive analysis of the system and/or key subsystems and their planned use, including the planned operating environment, operating tempo, reliability alternatives, maintenance approaches, and supply chain solutions. MA is largely influenced by system and/or key subsystem downtime, both planned and unplanned, requiring the early examination and determination of critical factors such as the total number of systems and/or key subsystems to be fielded and the major categories and drivers of system and/or key subsystem downtime. MA must address the total population of systems and/or key subsystems planned for operational use, including those temporarily in a non-operational status once placed into service.

The total lifecycle timeframe, from placement into operational service through the planned end of service life, must be included.

The CWR Materiel Availability KPM as defined for the inventory of systems and/or key subsystems shall be greater than or equal to 95%.

Materiel Availability (MA) = Am = Number of Systems and/or Key Subsystems Operational* (includes spares)

CWR METRIC

ACRONYM CWR

REQUIREMENT

Materiel Availability (systems/key subsystems)

MA = Am > 95%

Materiel Availability (software/Information Technology (IT) systems, services, and functions)

MA = Am > 98%

Mean Time Between Failure

MR = MTBF > 1,000 Hours

Mean Downtime MDT < 24 Hours

Total Ownership Cost TOC

Derived From Vendor Analytical Assessment

Total Population of Systems and/or Key Subsystems (includes spares)

OR

The CWR Materiel Availability KPM as defined for software/Information Technology (IT) systems, services, and functions shall be greater than or equal to 98%.

MA is a number between O and 100 that provides the average percentage of time that software/Information Technology (IT) systems, services, and functions are capable of operational use during a specified period.

An MA shall be calculated during the designated normal operating period by using the following:

Materiel Availability (MA) = Am = Uptime

Uptime + Downtime (includes planned and unplanned)

* Key Subsystems – a component of a system that drives cost-wise readiness outcomes.

**Operational means in a materiel condition such that the system and/or key subsystems are capable of performing an identified mission for which they were designed.

3.5.16.2.2 Total Ownership Cost (TOC)

Total Ownership Cost provides balance to the sustainment solution by ensuring Operations and Support (O&S) costs associated with materiel readiness are considered in making decisions. Cost elements can include maintenance, sustaining support, and continuing system improvements, as necessary. This KPM value should cover the planned lifecycle timeframe for the entire population of systems and/or key subsystems’ readiness drivers, consistent with the timeframe used in the MA KPM. Sources of reference data, cost models, parametric cost estimating relationship and other estimating techniques or tools must be identified in supporting analysis. Programs must plan for maintaining the traceability of costs incurred to estimates and must plan for testing and evaluation. The planned approach to monitoring, collecting, and validating operating and support cost data to supporting the KPM must be provided.

The aforementioned analytical assessment can serve as the basis for deriving the Total Ownership Cost (TOC) KPM.

3.5.16.3 Key Performance Attributes (KPAs)

3.5.16.3.1 Materiel Reliability (MR) = MTBF

Materiel Reliability (MR) is a measure of the probability that systems and/or key subsystems will perform without failure over a specific interval. MR must be sufficient to support the capability needed for the mission. MR is generally expressed in terms of a Mean Time Between Failure (MTBF), and once operational can be measured by dividing actual operating hours by the number of failures experienced during a specific interval. MR may initially be expressed as a desired failure-free interval that can be converted to MTBF for use as a KPA.

Specific criteria for defining operating hours and failure criteria must be provided together with the KPA.

The CWR Materiel Reliability KPA as defined for the system and/or key subsystems shall be greater than or equal to 1000 hours mean time between failure.

Materiel Reliability (MR) = MTBF = Total Operating Hours

Total Number of Failures

3.5.16.3.2 Mean Downtime (MDT)

Mean Downtime (MDT) is the average total downtime required to restore a system and/or key subsystems to their full operational capabilities. MDT includes the time from reporting of a system and/or key subsystems being down to the system and key subsystems being given back to operations for use. MDT includes administrative time of reporting, logistics and materiel’s procurement, and lockout/tag out of equipment, etc. for repair.

The CWR Materiel Mean Downtime KPA as defined for the system and/or key subsystems shall be less than or equal to 24 hours.

Mean Downtime = MDT = Total Downtime for All Failures Total Number of Failures

3.5.16.4 CWR Reporting

The contractor shall submit data monthly for the system and/or each key subsystem group by location in contractor format containing performance outcomes for the following CWR Metrics:

A. Material Availability B. Mean Time Between Failure C. Mean Downtime D. Total Ownership Cost

The Contractor shall deliver the report in a government approved electronic format as agreed to by the Government.

3.6 On-Demand Services (Technology Refresh, Other Maintenance, and Other Support Services)

The Government anticipates requiring other requested services, separate from those outlined above, as needs arise during this contract. The Government reserves the right to set and escalate priorities for these services as needs arise. This work is priced as Firm Fixed Price (FFP) based on product reconditioning, technical services, engineering services, installation, site services/surveys, operator refresher training, and/or retrofit services. On demand services may be requested for any CBP accepted equipment regardless of warranty status or prior inclusion in the contract equipment lists.

Engineering Services

Upon written request, the Contractor shall provide engineering services beyond those required in the design and build of the system as required in this SOW (i.e., equipment modifications or enhancements).

Site Surveys

Upon written request, the Contractor shall conduct site surveys based upon CBP priorities as designated by the COR to support the equipment. The Contractor shall coordinate survey activities prior to and during the site surveys with the

COR.

Retrofit Support

Upon written request, the Contractor shall perform retrofit functions to address approved Engineering Change Proposals (ECPs), enhancements, and technical activities for the equipment.

Site Work

Upon written request, the Contractor shall provide minor work that may be required at the various POE sites where equipment will be deployed external to the equipment unit.

On-Demand Training

Upon written request, the Contractor shall provide additional, on-demand training services such as: training development, operator training, secondary operator training, train-the-trainer training, training laptops and training material as described in this SOW.

3.7 NII Systems Safety

In accordance with OSHA regulations, the Contractor shall develop and implement a safety plan. The contractor’s safety plan shall also continually identify all safety hazards and provide a methodology to mitigate or eliminate each of the identified hazards.

All products, designs and specifications provided, and all construction and installation activities conducted shall comply with all OSHA, GSA and NRC regulations, as well as any other appropriate laws, regulations, standards, codes and health and safety guidelines.

The Contractor shall maintain a NII system safety program that continually identifies all hazards and provides a methodology to either eliminate or control these identified hazards in accordance with DIDA023.

Hazardous Materials

In accordance with OSHA regulations, the Contractor shall provide a list of all hazardous materials and the corresponding Material Safety Data Sheet (MSDS) for each identified Hazardous Material. The list shall include the material description, quantity of the material, storage and disposal instructions, exposure risks, symptoms and treatments.

The list shall be prepared in accordance with Data Item Description number A004 and be maintained in the Technical Documentation Package throughout the life of the NII system. The list shall be derived for the Hazardous materials identified in the Code of Federal Regulations, 49 CFR 172, Subpart B (Hazardous Materials Table, etc.).

Corrosion Control

The Contractor shall apply corrosion control techniques and measures to mitigate and correct corrosion of the X-ray NII equipment listed in individual task orders. The Contractor shall visually inspect the equipment for signs of corrosion. The Contractor shall apply best practices to remove corrosion or replace parent material, properly treat and prepare surfaces for painting, and apply a color-matched finish.

3.8 System Support Requirements

The following identifies the programmatic and logistical requirements for LS-NII Inspection Systems. The Contractor shall prepare Monthly Progress Reports in accordance with the attached Data Item Description number A006.

System Installation

Each system shall be shipped to each specified location in accordance with the system specifications and Delivery Information Transmittal. Upon successful delivery of all equipment, the Contractor shall conduct a “burn-in” test of the system followed by the CBP Site Acceptance Testing as prescribed in DID A013. All applicable radiological measurements shall be accomplished to ensure that the system is safe and operational in accordance with the manufacturer's specifications and the approved CBP Radiation limits. CBP will then conduct a Site Acceptance Test, and upon successful completion, will accept the via a COR Acceptance Letter.

System Training

The Contractor shall provide training development and delivery for systems and related items that are designed and built/produced under this contract. The Training shall consist of procedures for installation, setup, image viewer software, operating and maintaining the LS-NII System as appropriate. Documentation of the Training will include but is not limited to a Student Guide, Instructor Guide, Job Aid, PQS and hand-out materials and other training aids, as well as “hands on" exercises.

The Contractor shall customize and align all training with CBP mission requirements and in accordance with CBP Office of Training and Development criteria that is detailed in Data Item Description number A007a (Standard Duration).

In addition, a Train-the-Trainer program shall be delivered to CBP and its approved contract trainers that shall enable them to conduct certification training to new CBP Operators. The Contractor shall provide all documentation related to training to NIIPMO in accordance with Data Item Description number A007a (Standard Duration).

The Contractor shall provide one operator class per unit and one Train-the-Trainer (T-3) class per unit.

Operator Training

The Contractor shall provide on-site training and all training materials for CBP operator personnel at each site using materials to include classroom instruction, user/instructor guides/manuals, video, computers, and on-the-job training aids. The training shall cover the imaging equipment, transport system operation, normal and emergency systems operations, image interpretation, and operator console operations. The Contractor shall provide on-site training and all training materials for CBP operator personnel at each site using materials to include classroom instruction, user/instructor guides/manuals, video, computers, and on-the- job training aids. The training shall cover the imaging equipment, transport system operation, normal and emergency systems operations, image interpretation, and operator console operations.

Training shall also include all items contained in the System User’s Manual as specified in Data Item Description number A008. Each class shall be limited to a maximum of 8 operators. The Contractor shall provide 12 laptops for on-site training. These deliverables shall be prepared in accordance with Data Item Description number A007 (Standard Duration). The laptops shall become the property of CBP after the Contractor has delivered the final training session.

Train-the-Trainer

The Contractor shall develop and provide Train-the-Trainer courses to include classroom, and on-the-job training aids. As a minimum, the training shall cover all the topics contained in the Student Guide including but not limited to the imaging equipment and transport system operation, normal and emergency systems operations, target interpretation, and operator console operations.

The Contractor shall instruct CBP trainers on how to transfer images from one Computer or laptop to another computer or laptop without the loss of image analysis capability.

Training shall also include all items contained in the System Users' Manual.

The Contractor shall present the Train-the-Trainer course to up to eight (8) instructors designated by CBP. It shall encompass 8 hours of classroom instruction plus a minimum of one day reinforcement training providing instructors with opportunities to ask detailed and specific equipment questions, to participate in hands-on training on the equipment and conduct teach backs. These CBP instructors are located in various parts of the U.S, but they must all be afforded the opportunity to work in a hands-on environment with the equipment. The Contractor shall be required to present this training to the CBP instructors at a Port where a system is deployed on dates established by mutual agreement between the Port and the Contractor. The Contractor shall provide a Train-the-Trainer at each location of installation.

Ownership

All training products (including developmental documents, notes, storyboards, etc.)

become the property of the United States Government upon delivery and acceptance by the government. All rights for use, modification, and repurposing of the training in whole or in part shall belong to the Government.

Technical Manuals

The Contractor shall provide a System’s User Manual, Maintenance/Service Manual and Technical Documentation prepared in accordance with the attached Data Item Descriptions (DIDs A008, A009). Use commercial-off-the-shelf manuals when feasible.

Deliver all manuals in the interactive electronic format.

Operator’s Manual

An Operator’s Manual is required for each unit developed or produced under this contract and delivered with the unit, one per unit. The Operator’s Manual shall contain a description of the NII device and its operation. System limitations, safety information, and other important information shall be highlighted. The Operator’s Manual shall contain a detailed explanation of every task required during the operation of the NII system See DID A008. All operator-level warranty/maintenance tasks shall be fully explained in the Operator’s Manual. The operator manual shall be delivered by a soft copy on a USB drive for each system.

Operational/Storage Checklist

A laminated Operators Checklist shall be provided on a single sheet, listing each step in the procedure required: (1) for operating the NII system, (2) for preparing an operational system for short or long-term storage, and (3) for preparing a stored NII system for operation. The checklist shall only list the sequential steps. Each step shall be described in detail in the Operator’s Manual and each step shall reference an Operator’s Manual page number. The checklist shall be attached to the NII system near the operator’s station.

Warranty/Maintenance Manual

Operator Corrective and Preventive Warranty/maintenance actions and procedures shall be documented in a Warranty/maintenance Manual. A Warranty/Maintenance Manual is required for each production lot of NII systems developed or produced under this contract. A single Warranty/Maintenance Manual may apply to more than one (1) NII system provided the systems are similar or a revision of an existing system.

Identification of NII model number and/or revision number shall be clearly explained in the Warranty/maintenance Manual. The Warranty/maintenance Manual shall contain a description of the NII device and its operation. System limitations, safety information, electrical and hydraulic schematics and other important information shall be highlighted in DID A009.

3.9 Quality Assurance and Testing

The Contractor shall provide for government review a quality control plan prepared in accordance with DID A012 as it pertains to the production and manufacturing of NII Systems.

The Contractor shall provide for government review a plan for measuring Quality Control during the warranty period. CBP technical team members shall observe and evaluate the

Contractor’s Factory Acceptance Test program on an “as required” basis for Quality Control adherence.

Project Management Plan

The Contractor shall provide a Project Management Plan for CBP Review including all major points of contact and the Contractor overall management structure. This plan shall include the schedule for completing all tasks required to fabricate, ship, install, test, train, and maintain the NII Systems and all major points of contact and the Contractors overall management. The Project Management Plan shall be prepared in accordance with DID A001.

Contractor Testing

The Contractor shall be responsible for the preparation of and submission to CBP for approval, an Acceptance Test Plan (ATP), in accordance with the attached DID A013.

Using the approved ATP, the Contractor shall perform the tests necessary to ensure that the system meets the performance requirements of this SOW and that it can be operated as specified in the system’s User Manual DID A008.

CBP First Article Testing

A CBP First Article Test (FAT) of the first units may be conducted at the Contractor's facility to verify that the unit meets contractual requirements and is suitable for shipment to its intended POE at CBP’s discretion. The FAT shall be conducted in accordance with a CBP FAT Plan for that system. The Contractor shall provide the appropriate test articles for the CBP team to test the technical performance in accordance with the ANSI N42.46-2008 standards.

CBP Factory Testing

A CBP Factory Test (FT) of all units may be conducted at the Contractor's facility to verify that the unit is suitable for shipment to its intended POE at CBP’s discretion. The FT shall be conducted in accordance with a CBP FT Plan for that system. The Contractor shall provide the appropriate test articles for the CBP team to test the technical performance in accordance with the ANSI N42.46-2008 standards.

CBP Site Acceptance Testing

A CBP Site Acceptance Test (SAT) shall be conducted for each unit at its designated location. The CBP SAT shall be conducted in accordance with a CBP SAT Plan (SATP) for that system. The CBP SAT shall consist of a review of the Contractor's pre-SAT documentation and Radiation Survey Test Report DID A015, plus an inventory and physical inspection of the system, system component operations, and tests of the total integrated system against actual targets. The Contractor may be required to provide a portion of the test articles for the site acceptance testing (SAT) as determined by the SAT Plan or the Test Director. This allows for CBP to verify that the system performance has not deviated during transit. The SAT is conducted at the site of delivery and consists of inspection for proper set-up, installation, and operability, as well as ensuring SOW compliance for safety, radiation tests, and damage. The contractor shall provide an ASTM F792-08 test case for use during the CBP SAT.

Technical Reviews

The Contractor shall host, at his facility, a contract kick-off meeting, System Review (SR), a Final Configuration Review (FCR) and a Factory Acceptance Test meeting.

Quarterly reviews will be held at a Government site or the Contractor’s facility, or by teleconference, and may be combined with major program reviews. The Contractor shall document and prepare for CBP approval all meeting and review minutes. The contract kick-off meeting shall be within 30 days after contract award. The SR shall be 60 days and the FCR 120 days after contract award. All meeting dates and locations shall be mutually agreed upon.

Other Reviews

The Contractor shall hold additional reviews as deemed necessary by CBP not to exceed four (4) per year.

3.10 Material Discrimination Testing

In the absence of an ANSI for Material Discrimination the following characteristics shall be tested, using the following or similar test fixtures, and shall be required to meet the following success rates. Two characteristics are required to be demonstrated.

The first is the system's ability to differentiate and identify the three or four categories of material (organic, intermediate, metallic (Threshold), and heavy metal (Objective)) from each other as a function of color when they are placed in close proximity to one another.

The materials suggested are HDPE, Aluminum (Al), Steel, and Lead (Pb). The materials used shall all have the same attenuation, which can be between 20X and 50X. The test fixture used should be able to hold at least two plates of each material. Success is based on the number of plates where at least 50% of the surface is the correct color. Twelve scans will be required and 90% of the plates must display the proper color.

The second characteristic to be demonstrated is the system's attenuation range for two of the materials. For a three-material category system, the material used shall be HDPE and Steel. For a four-material category system, the material used can be either HOPE & Steel or Al & Pb. There shall be at least 7 different thickness (steps) of each material.

One step shall be so thin that the system cannot properly identify the material and therefore it appears gray. One other step shall be so thick that the system cannot properly identify the material and therefore it appears black. All the other steps shall vary in color intensity as a function of their thickness (the thicker the step, the more intense the color). Success is based on the number of steps where at least 75% of the surface is the correct color intensity. Twelve scans will be required and 90% of the steps must display the proper color intensity.

3.11 Radiation Safety

The Contractor shall maintain a system safety program that continually identifies all hazards and provides a methodology to either eliminate or control these identified hazards.

All products, designs, and specifications provided, and all construction and installation activities conducted shall comply with all OSHA and NRC regulations, as well as any other appropriate laws, regulations, standards, codes and health and safety guidelines. (See Section 2, Applicable Documents for further details.)

Radiological Survey T he Contractor shall be required to conduct a radiological survey prior to system delivery to ensure that radiation emissions are within specified limits. Each system delivered shall be accompanied with a report of the radiological survey performed on the NII System subsystem, signed by the Radiation Safety Officer of the company. This survey will address both the radiation levels that NII System operators will be exposed to while at their workstations and the level of radiation that is transmitted to the environment as a result of system leakage.