3-SS 551202 - NOTICE OF INTENT TO SOLE SOURCE.pdf

Revised 12/12/2025

CITY OF DETROIT

OFFICE OF CONTRACTING AND PROCUREMENT

NOTICE OF INTENT TO SOLE SOURCE

SS NO. 551202

DoIT – NICE Systems Software

Buyer: Jamillah Watkins

EVENT / ACTIVITY DUE DATE / TIME

ADVERTISEMENT DATE Thursday, October 8th, 2026

QUESTIONS DUE DATE Monday, October 12th, 2026, by 2:00pm

EST

All questions must be submitted online in the Supplier Portal

RESPONSE DUE DATE * Thursday, October 15th, 2026, by 3:30pm

EST

All responses must be submitted online in the Supplier Portal. Late or phoned/emailed responses will not be accepted.

* Respondents must register in EUNA Bonfire to download bid documents and submit bids. The

City cannot guarantee the accuracy of any bid documents obtained from outside of EUNA, and bids submitted outside of EUNA Bonfire will not be accepted. Detailed resources about registering and bidding, including video tutorials and live, virtual office hours, are available at www.detroitmi.gov/suppliersupport.

Questions about the specifics of this RFP must be asked within the EUNA Bonfire Messages interface for the bid on or before the date and time indicated above. Questions asked via phone, email, and/or other means will not be answered.

Proposals must be uploaded in EUNA Bonfire on or prior to the date and time indicated above.

Late and/or emailed proposals will not be accepted.

1.1. NOTICE

The City of Detroit Office of Contracting and Procurement hereby announces its intent to enter into a sole source contract in accordance with Detroit City Code Sections 17-5-12(g) and 17-5-

154, only one source of supply is available.

1.2. JUSTIFICATION OF SOLE SOURCE PROCUREMENT

The NiCE Inform multimedia recording software can only be maintained supported directly by

NiCE Systems, Inc.

The NiCE Inform Multimedia Recorder is the most powerful communications recording solution available today, specifically designed to meet the mission-critical needs of the most demanding public safety emergency communications environments. It reliably logs and synchronizes 911 https://detroit.bonfirehub.com/ http://www.detroitmi.gov/suppliersupport calls including digital, analog, and VoIP calls; conventional, P25, LTE and TETRA radio transmissions; text–to-911 interactions, import of video and images, console screens, location data from geographic information systems (GIS), Enhanced Extended Display Identification Data

(EDID), and integrated feeds from other sources such as Computer Aided Dispatch (CAD). The software solution scales and adapts from single Public Safety Answering Point (PSAP) centers to complex environments with multiple sites, networks, or multimedia calls, optionally integrating local recording with cloud-based media and data capture.

1.3. DESCRIPTION OF PURCHASE

The City of Detroit seeks to issue a three (3) year contract agreement to NiCE Systems, Inc. for the maintenance and support of the hardware and software currently in use to record radio traffic and 911 calls, integrated with radio, for incident investigations.

1.4. INTENDED SOURCE:

VENDOR NAME: NiCE Systems, Inc.

VENDOR ADDRESS: 221 River ST STE 10, Hoboken, New Jersey 07030

1.5. INTENDED CONTRACT:

TERM: Three (3) Years

TOTAL VALUE: $765,158.00

FEE SCHEDULE:

Serial Numbers Covered Description Price

SP-CO-MAIN05-PS

Gold Maintenance Y2026- Y2027

Coverage: 24x7 for remote critical, all others 8 to 5.

Remote response: 2 hrs. On site response: 4 hrs.

Includes software hot fixes, update packs and minor version upgrades. Excludes major version upgrades.

$231,157.00

SP-CO-MAIN05-PS

Gold Maintenance Y2027- Y2028

Coverage: 24x7 for remote critical, all others 8 to 5.

Remote response: 2 hrs. On site response: 4 hrs.

Includes software hot fixes, update packs and minor version upgrades. Excludes major version upgrades.

$242,715.00

SP-CO-MAIN05-PS

Gold Maintenance Y2028- Y2029

Coverage: 24x7 for remote critical, all others 8 to 5.

Remote response: 2 hrs. On site response: 4 hrs.

Includes software hot fixes, update packs and minor version upgrades. Excludes major version upgrades.

$254,850.00

TOTAL MAINTENANCE FOR TERM $728,722.00

1.6. RESPONSE REQUIREMENTS:

This notice of intent is not a request for competitive proposals. However, any interested party that believes it can meet the requirements described herein may identify themselves and must provide evidence of their capability to fulfill the requirement being requested.

Responses must be supported with clear and convincing evidence to clearly be able to provide the services outlined in this notice.

All responses received in writing within seven business days after date of publication of this notice (see deadline above) will be considered by the City of Detroit. A determination by the City of Detroit not to compete this proposed contract based upon responses to this notice is solely within the discretion of the City of Detroit. Information received will be considered solely for determining whether to conduct a competitive procurement.

1.7. MODIFICATION OF SERVICES AFTER CONTRACT APPROVAL

The City reserves the right to modify the services provided by the awardee. Any modification and resulting changes in pricing shall be made by amendment to the contract by the awardee and the

City.

1.8. NEWS RELEASE

News releases pertaining to these proposal specifications or the provisions to which they relate shall not be made without prior approval of the City and then only in coordination with the City.

1.9. MISCELLANEOUS

It shall be the responsibility of the Respondent to thoroughly familiarize themselves with the provisions of these specifications

The Respondent agrees to abide by the rules and regulations as prescribed herein by the City as the same now exists or may hereafter from time to time be changed in writing.

1.10. OFFICE OF INSPECTOR GENERAL

1.10.1. In accordance with Section 2-106.6 of the City Charter, this Contract shall be voidable or rescindable at the discretion of the Mayor or Inspector General at any time if a Public Servant who is a party to the Contract has an interest in the Contract and fails to disclose such interest.

1.10.2. This Contract shall also be voidable or rescindable if a lobbyist or employee of the contracting party offers a prohibited gift, gratuity, honoraria or payment to a Public Servant in relation to the Contract.

1.10.3. A fine shall be assessed to the Contractor in the event of a violation of Section 2-106.6 of the

City Charter. If applicable, the actions of the Contractor, and its representative lobbyist or employee, shall be referred to the appropriate prosecuting authorities.

1.10.4. Pursuant to Section 7.5-306 of the City Charter, the Inspector General shall investigate any

Public Servant, City agency, program or official act, contractor and subcontractor providing goods and services to the City, business entity seeking contracts or certification of eligibility for City contracts and person seeking certification of eligibility for participation in any City program, either in response to a complaint or on the Inspector General’s own initiative in order to detect and prevent waste, abuse, fraud and corruption.

1.10.5. In accordance with Section 7.5-310 of the City Charter, it shall be the duty of every Public

Servant, contractor, subcontractor, and licensee of the City, and every applicant for certification of eligibility for a City contract or program, to cooperate with the Inspector

General in any investigation pursuant to Article 7.5, Chapter 3 of the City Charter.

1.10.6. Any Public Servant who willfully and without justification or excuse obstructs an investigation of the Inspector General by withholding documents or testimony, is subject to forfeiture of office, discipline, debarment or any other applicable penalty.

1.10.7. As set forth in Section 7.5-308 of the City Charter, the Inspector General has a duty to report illegal acts. If the Inspector General has probable cause to believe that any Public Servant or any person doing or seeking to do business with the City has committed or is committing an illegal act, then the Inspector General shall promptly refer the matter to the appropriate prosecuting authorities.

For purposes of this Article: “Public Servant” means the Mayor, members of City Council, City Clerk, appointive officers, any member of a board, commission or other voting body established by either branch of City government or the City Charter, and any appointee, employee or individual who provides services to the City within or outside of its offices or facilities pursuant to a personal services contract.

1.11. QUESTION DEADLINE

All questions regarding the Notice of Intent shall be submitted through the Supplier Portal no later than the time and date specified in the solicitation. In the interest of transparency, only written questions will be accepted. Answers to questions will be posted within the Supplier Portal.

The City of Detroit does not guarantee a response to questions submitted after the question deadline.

Should a Respondent be in doubt as to the true meaning of any portion of this Notice of Intent or find any patent ambiguity, inconsistency, or omission herein, the Respondent must make a written request for an official interpretation or correction in accordance with the instructions for submitting questions as specified in this notice.

Respondents are advised that no oral interpretation, information or instruction by an officer or employee of the City of Detroit shall be binding upon the City of Detroit.

Respondents requesting changes to the notice terms and conditions, specifications, quantities, etc.;

or if clarifications are needed, must make the request in writing by the stated bid submission deadline.

http://www.michigan.gov/SIGMAVSS