3-QUESTIONNAIRE.pdf

QUESTIONNAIRE (MANDATORY DOCUMENT FOR EVALUATION AND AWARD CONSIDERATION)

1. Pricing and Cost EƯectiveness (400 Points) Vendor’s pricing in bid proposal sheet will be considered for this criterion.

1) Did you provide a sample menu with cost per person for items not listed in bid proposal

Yes NO

2) Additional discounts or free add on oƯer for orders over a certain dollar amount.

2. Past and Present Experience with References.(100 Points)

1) Provide past experience and contracts with public sector.

2) Provide catering events information that you have provided for more than 100 people.

3) Submit social media reviews for your services via weblink or snapshots

4) Provide Certificate of experience provided in bid documents. select yes or no if you submitted.

raheela akhter Typewriter

YES

raheela akhter Typewriter

NO

3. Menu Samples and Food Quality (100 points)

1) Vendor may oƯer their own sample menu options for Breakfast, Lunch hot and cold other than described in bid proposal sheet. The sample menu must have pricing per person. County of Rockland may choose the best menu oƯer that is cost eƯective and attractive to replace items in bid proposal. Vendor may submit a separate attachment or answer in this field.

4. Customization and flexibility, Dietary Restriction orders (100 points)

1) Vendor should provide the capability to provide dietary restricted food upon request as specified in scope of service.

2) Vendor to demonstrate flexibility to accept a substitute product in a single meal order to accommodate a personal preference from an attendee if requested. For example, one sandwich without any dairy item or one meal with no salt.

5. Delivery and Set up ( 100 points)

1) Vendor to provide delivery plan, describe orders to be received before # of days of events, Rush orders acceptance, confirm receipt of order by contacting using agency, Delivery time availability, Set up strategy , staƯing, clean up and provide detail of expected responsibilities from County of Rockland after the event.

6. Responsiveness and Customer Service.(100 points)

1) Describe your company’s Customer Service , hours of operation, how you resolve issues.

2) Provide at least 2 representative or managers with contact information who will be responsible for customer service for the County of Rockland account.

7. Questionnaire document submission acknowledgement

YES NO