3-Cover Letter.docx

This is a cover letter and confirmation of documents for a Request for Proposals (RFP) issued by the Housing Authority of the City of Alameda (AHA) in California for telephone answering services. The AHA is soliciting proposals for three distinct live telephone answering services: employee attendance call-ins, answering service for the Housing Choice Voucher Program, and emergency property management calls from residents in AHA-owned and affiliated properties. Vendors are required to provide translation services as needed, as well as email and text message capabilities and daily summary reports.

Proposing companies must confirm possession of required insurance and workers compensation coverage as outlined in the sample agreement, with cyber insurance required to be obtained following contract award. Vendors must complete the cover letter with company information including legal name, address, telephone number, business structure (corporation, partnership, individual, or limited liability company), and any applicable license or contractor numbers and state of incorporation. Any requested changes to the terms and conditions of the sample agreement must be submitted during the proposal submission period. Signature and date are required to complete the submission.