3-ATTACHMENT A-QUESTIONNAIRE.xlsx

XLSX spreadsheet 22 KB Posted

Attached to
Portable Toilet Services
Solicitation number
2025-24
Issued by
Barnwell County, South Carolina

About this file

This document is an Attachment A Questionnaire for the Town of Hilton Head Island's Invitation for Bid (IFB) 2025-24 for Portable Toilet Services. The questionnaire seeks comprehensive information from potential contractors regarding their ability to provide portable toilet services within thirty driving miles of the Town limits. The document requires detailed responses across multiple categories including general information, capacity to provide services, qualifications, experience, staffing, equipment, safety protocols, and client history. Respondents must complete every section of the questionnaire, with blank responses potentially resulting in proposal rejection.

The questionnaire is designed to thoroughly evaluate potential contractors' capabilities, with a focus on understanding their operational readiness, employee recruitment and retention practices, safety protocols, and previous experience serving high-profile, aesthetically sensitive environments. Key areas of inquiry include the number of employees and offices, staff assignment details, recruitment practices, screening procedures, equipment availability, client references, and the ability to maintain service quality in a premier tourist destination like Hilton Head Island. The document emphasizes the Town's desire to select an exceptional portable toilet contractor that can provide high-quality, compliant services with attention to environmental upkeep and maintaining an upscale image.

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Sheet1

ATTACHMENT A-QUESTIONNAIRE
Town of Hilton Head Island
IFB 2025-24 Portable Toilet Services
QUESTIONNAIRE

Provide a response for every item below. Some items have multiple questions/requests, please make sure to respond to everything that is being requested. Do not alter the format of this form. Responses must be typed directly into this form and uploaded. DO NOT LEAVE ANY RESPONSE BLANK AS THAT WILL RESULT IN YOUR PROPOSAL BEING REJECTED. Do not provide the requested information in any other format as that will also be grounds for rejection of the proposal.

To copy and paste response information from another document into this spreadsheet, double click first on the cell you are copying into.

Item #Required InformationResponse
General Information
1.1.1Provide the address of a physical location of business/office within thirty (30) driving miles of the Town limits.

1.1.2 Provide the year in which your firm began providing portable toilet services.

Ability/Capacity to provide the services requested
1.2.1Provide the number of offices/business locations and the number of employees within thirty (30) driving miles of the Town limits. Indicate how many of those employees are on portable toilet crews, and how many are administrative support personnel.

1.2.2 Indicate the number of staff that will be assigned to this contract along with their role/title with your company.

1.2.3 For portable toilet crew members that will be assigned to the Town contract, provide the average number of years that they have been employed by your firm.

1.2.4 Indicate whether you will need to hire additional staff if awarded the contract. Include the number of staff that you anticipate needing to hire, and how many of those new hires will be assigned to this contract along with their role/title with your company.

1.2.5 Describe your firm’s recruitment and retention practices for hiring and retaining quality employees long-term.

1.2.6 Describe your firm’s screening practices when hiring new staff.

1.2.7Indicate whether you will need to acquire additional equipment if awarded a contract. Include a listing of equipment that you anticipate needing to purchase, if any.
1.2.8Describe safety and risk management protocols employed by your firm.
Qualifications and Experience
1.3.1Provide a brief history of your firm, and highlight any experience on Hilton Head Island.

1.3.2 The Town is looking for an exceptional portable toilet contractor. Describe your approach or methodology for assuring compliance with contract requirements and providing the highest quality of services.

1.3.3 Describe why the Town should select your firm. What qualities separate you from your competition?

1.3.4 The Town is looking for an exceptional portable toilet contractor. Provide a listing of all clientele serviced by your firm where environmental upkeep and aesthetics are critical in maintaining an upscale image appropriate for a premier tourist destination like Hilton Head Island.

1.3.5 Identify the person that will be assigned as the main liaison to work directly with the Town’s Facilities Management Office to resolve any issues and assure that services are compliant with the contract requirements. Provide a summary of that person's background and experience.

1.3.6Provide the experience level of personnel that will be supervising crews assigned to the Town account.
1.3.8State the current number of contracts your firm holds for portable toilet services. Identify any contracts that are for public sector clients.
1.3.9Provide a list of all clients you have lost in the last three (3) years and provide information as to why that client was lost. This should include accounts that were not renewed, as well as any that were terminated by either your firm or the client. If you have not lost any clients in that period, please explicitly state that fact.
1.3.10Provide a list and description of any litigation against your firm in the last five (5) years and the outcome/final resolution for any that have been resolved. If you had any litigation in that period, please explicitly state that fact.
Contractor Name:
Name of Preparer:
Title of Preparer:

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