3-A. Bonfire Procurement Portal Instructions.pdf

PDF 179 KB Posted

Attached to
Charlotte Water Field Operations Division Safety Audit and Analysis
Solicitation number
FY26-RFP-13
Issued by
Mecklenburg County, Charlotte City, North Carolina

About this file

This document is a set of procurement portal instructions issued by the City of Charlotte Water, providing detailed guidance for vendors participating in the city's electronic bidding process. The instructions outline the requirements for submitting questions and proposals through the Bonfire online procurement portal (https://charlottenc.bonfirehub.com), with specific technical requirements including compatible web browsers (Microsoft Edge, Google Chrome, Mozilla Firefox) and necessary settings like enabled JavaScript and cookies. Vendors are strongly advised to begin the upload process ideally one week before the project's submission deadline to accommodate potential file size and internet connection variations.

Technical support for the procurement portal is available through Bonfire's help forum (https://vendorsupport.gobonfire.com/hc/en-us), with direct contact options including email (Support@GoBonfire.com) and phone (1-800-354-8010). The document also recommends a five-minute training video to help vendors understand the registration and submission process. All solicitation questions must be submitted electronically through the Vendor Discussions section of the respective project, and submissions must be uploaded, submitted, and finalized prior to the posted project due date.

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CITY OF CHARLOTTE PROCUREMENT PORTAL INSTRUCTIONS

QUESTIONS

All solicitation questions must be submitted electronically to https://charlottenc.bonfirehub.com through the Vendor Discussions section under the respective Project.

SUBMISSION INSTRUCTIONS

All submissions must be submitted electronically via the Procurement Portal https://charlottenc.bonfirehub.com/opportunities, under the respective Project.

Your submission must be uploaded, submitted, and finalized prior to the Project’s posted due date. The

City strongly recommends allowing sufficient time to complete this process (ideally a week prior to the deadline) to begin the uploading process and to finalize your submission. Uploading large documents may take time, depending on the size of the file(s) and your Internet connection speed.

BROWSERS

The Bonfire portal can be accessed using Microsoft Edge, Google Chrome, or Mozilla Firefox. Javascript must be enabled. Browser cookies must be enabled.

SUPPORT

For technical questions, visit Bonfire’s help forum at https://vendorsupport.gobonfire.com/hc/en-us

Contact the Bonfire support team at Support@GoBonfire.com or by calling 1-800-354-8010.

To get started with Bonfire, watch this five-minute training video:

Vendor Registration and Submission [VIDEO] – Bonfire Vendor Support (gobonfire.com) https://charlottenc.bonfirehub.com/ https://charlottenc.bonfirehub.com/opportunities https://vendorsupport.gobonfire.com/hc/en-us mailto:Support@GoBonfire.com https://vendorsupport.gobonfire.com/hc/en-us/articles/6796500613655-Vendor-Registration-and-Submission-VIDEO-

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